Volkswagen

i own a vw passat model 2017. i have a problem with the dealer. i had a parking break fault, electrical. the car is under warrantee. the part is not available at the dealer. it will be available in 1 months!!!! the dealer want me to pay for the part knowing that the car is under warantee and i have to pay for a rental car during the one month that the car is parked at the dealer.

kindly need your help

My wife and I purchased a new 2012 Volkswagen Jetta Sportwagen in December of 2011. The car has just under 70,000 miles. The car has developed an oil leak that has coated parts of the underside of the car. I have pictures. I don't think a car with this low miles should have this problem. My question is does VW stand behind their products and be willing to help resolve this problem?

Thanks for your consideration in this matter,

John Murphy

I received in the mail a letter from VW saying my vehicle needed a safety recall for a lever switch replacement. I took it on 12/31/19 at 7am. To start things off, the dealer couldn't even locate my car, which I bought in that exact location.

This is McKenna VW in Cerritos on Studebaker Road. They scheduled my appointment at 7am only to tell me the mechanic didn't arrive until 8am and my car wouldn't be ready until 10/1030am. When I went to pick up my car around 1pm, there was a bullet size hole on my windshield.

Keep in mind it was not like when I dropped it off. Noel C. Did my car inspection before arriving. When I told Noel C. The window was broken he immediately said "whoa that wasn't on there. " He stated he did the inspection and said he would have seen it.

When he brought the…

I have serious complaint with repair service at the vw dealership I have used between May 2019 and October 20I9. I need to file a case formally with vw America, for restitution and proper repairs to be done.

I am highly dissatisifies with a sales person in D'iberville MS. His name is Gerald Edoria and he mislead me on several items concerning my lease. I am also going to post on Twitter, Facebook and any other social media I can access.

On several points I was mislead. 1} When driving the test vehicle I ask about the gas mileage since there was no sticker in the window. Gerald kept telling me how great the mileage is and how happy I would be.

After the papers were signed and i was given my copies, the sticker was in the group of papers and it read 22 miles per gallon. I have leased 3 cars prior to this on and 22 miles is the highest of any mileage by far.

I live on Social Security and paying extra for gas is a big deal to me. I live in a small city {Ocean Springs} and always driving the…

I have been a good customer and a spoke person among family and friends of Volkswagen for the past 25 Years. Between friends and family, we own at least 20 Volkswagen Cars nationwide now. I Bought 3 Golfs Prior to the GTI-2013 that I own now but no more.

The GTI 2013 has been nothing but trouble for me. After the extended warranty expired, the transmission needs to be replace which is a disgrace because the car has been driven for 7 years only. I took it to the City Volkswagen of Chicago (which by the way their customer service is not friendly at all) because it was having issues, just to find out that it needs a new transmission which will cost me a lot of money.

After I talked to the dealer, I decided to see if I can fix it with a private mechanic just to trade it for something…

very very bad service

I just watched Broken, and it showed your company using monkeys to test exhaust from your cars. Putting a terrified monkey into a chamber, obviously scared and terrified. I’m shocked, horribly disturbed and find myself wishing the tables could be turned.

Cruelty to animals is a mental defect you and your company obviously have. Im sure your consumers are not aware of this disgusting thing you do. I hope to make people aware. Disgusted

I took my car to VW of State College for headlight problems n my epc light came on they said they couldn’t find the problem with the headlight? N never even told me there was a recall for this problem n I’m still driving with one headlight?

And as for the Epc light they said I was a exhaust leak n charged me a arm and a leg for a clamp on my exhaust pipe? And told they checked my whole air flow system. From the throttle body to the censors n air filter?

Well that was a lie also the air filter was never looked at n I know because I had someone else remove it? And it was dirty as heck n a small animal left seeds n made a nest in there?

N the airflow pipe was never removed because nothing was disturbed Bc no finger prints on anything n the throttle body was so dirty nothing was getting…

ATTN: CUSTOMER RELATIONS PRODUCT COMPLAINT

I PURCHASED A 2018 TIGUAN ON 11-27-2018 FROM UNION VOLKSWAGEN. (VIN # 3VV2B7AXOJM207351) SINCE THE LEASE, I HAVE HAD PROBLEMS BEYOND REPAIR. THE LAST BREAKDOWN WAS ON 11-01-2019 @ HACKENSACK HOSPITAL IN HACKENSACK, NJ. SINCE THEN, I HAVE CONTINUED TO MAKE MY LEASE PAYMENTS WITHOUT RECEIVING A REPLACEMENT VEHICLE. THE VEHICLE @ THE PRESENT TIME REMAINS @ THE DEALER WHERE I PURCHASED IT. WITH ALL THE PROBLEMS THAT I HAVE HAD WITH THE VEHICLE, I DO NOT FEEL SAFE TRANSPORTING MY FAMILY & ESPECIALLY MY PREMATURE INFANT. I AM REQUESTING THAT THE VEHICLE TO BE RETURNED TO THE VOLKSWAGEN OF AMERICA & BE REPLACED WITH A 2020 MODEL FOR THE INCONVIENCE. THANK YOU FOR TAKING THE TIME TO READ THIS & I HOPE THAT THIS PROBLEM CAN BE RESOLVED AS SOON AS…

Firstly thank you for your time today. My Car went in for service on the 07/11/2019 by Weiss VW in Durban, before my vehicle went in for service my car was perfectly fine in regards to starting up the vehicle and

no issues with it, on the turn the vehicle was starting, however after my vehicle went in on the 07/11/2019 I started having issues with my Polo Vivo. This started on Saturday afternoon when my vehicle was not starting on every turn which put me in a deep end stuck on the main road, Diagnostics was completed twice when my vehicle went in for a major service, and

came back clear with no faults found expect for the poly V belt, Throttle head and service is required on my aircon. This has inconvenienced me where I had to take a left to work and back also ask neighbors to support…

I have a new VW Golf I bought on the 3rd October 2019 . On the 9th October I drove it to the city 7 km from home, The low pressure alert came on and I notified North Shore VW They told me to come over to them and

they said there is nothing wrong with the tyre so we will replace the tyre today 6th November. After I waited 2 hours they say no you have to pay $260 This not good customer service!!!

The level of disrespect shown by Volkswagen Moncton is shameful. It is unbelievable to me that someone can return their lease only to be immediately shown the door without even an offer to use the shuttle for a drive home.

The employees should be ashamed at treating another human this way. Making a senior on a tight budget walk home as she canny afford a taxi. Unfortunately this Volkswagen dealership has ruined the brand for me.

Oct 22, 2019

My name is Barry Cohen and I am a 4 time Volkswagen owner. I now own a used to be one time emissions flashed 2015 Volkswagen Sportwagen TDI that I loved to drive. I was sent a recall letter telling me that I had to bring in my car for a level 2 emissions computer flash. I brought it to Schumacher Volkswagen in West Palm Beach Florida a dealership that in the past I enjoyed doing business with them. I told the service manager David Rodes that if it was going to lower my then over 45 MPG's any more after the first flash when the car was new and getting 55 plus MPG's I absolutely no way wanted to have the level 2 Flash to be done. David Rodes the Schumacher Volkswagen service manager told me to my face that without question the level 2 flash would not affect my fuel mileage by…

Purchased a 2nd hand vehicle from this dealership. A tracking device was on my previous vehicle I traded and on the new purchase. The guy role me he will sort this out as he just has to swop them. I am still paying for the previous tracking unit and the new 1.

Called the tracking company and they state I need to pay in R1600 to cancel the old 1 all the guy could have done was ask them to transfer the old unit to the new vehicle.

0 Diesel Engine with 105Kkm mileage. Suddenly my car won’t start, I cahnge battery and check starter but those are not the problem. I brought the car to VW service in the Philippines, and found out that the rocker arm is broken, piston valve torn to pieces, piston #1 and cylinder head are damged.

They cant explain to me how it happened considering timing belt are in good condition and no overheating was experienced. Now I am facing huge amount of repair cost because of early engine breakdown that is not supposed to happen on VW engines.

I am appealing to you to put attention on this serious problem VW engines is facing before same thing happens again. Hoping for your kind considerations on the damage it caused me. Thank you.

Hiley VW of Huntsville, Al. Dropped the 2015 VW passat to have them run diagnostic to see what the problem was. I had already replaced the spark plugs and cleaned a sensor the day before. I had Also determined that there was a problem with pressure on one of the cylinders(2).

So when I dropped the car I said call me and let me know what your diagnostic finds. They called me to tell me that they would start by replacing the coils and spark plugs for $500 and I said oh no you will not.

What did the diagnostic say--- He said he didn't Know. They then had the tech call me and said they would have their tech dive it and run diagnostic. So we were told 150 for the first day and 150 for the 2nd day.

On Friday Matt called and said that they would have a specialized tech look at it. They were…

I took my car to Burlington VW (NJ) yesterday for a clunking and grinding noise in my front end. The service manager called me to tell me that I am "crazy that there are no problems with my car", "its bullshit that I want further diagnostic test ran", cursed at me and hung up on me.

I have contacted the General Manager with no luck in response. I am highly upset and will be filing a complaint with BBB, this is not the first time I have had an issue with the customer service at this same dealership.

I feel very unsafe in my car and it is only a year old. I am paying all this money each month for a car I feel unsafe in and no one understand my frustrations. I will never buy another VW again and I don't even want this car.

I would request a call 609-949-1519 or email in hopes to resolve…

What is wring with your services center ? Its so busy that people dont answer phone calls .. I am trying to book my vehicle for a service come repairs and unable to book ! The lady at the Mysore road service center ( Amrutha) says she will help but I don't see any help,... I have been waiting since a week! just to book a service!!

Its another story at Volkswagen Palace Cross Service, Rajajinagar.. the phone rings but nobody's answer!! guys please outsource the service if you cant handle it .. you are forcing us to reach out to the local mechanics who are equally are better than you people

I am not sure if my problem would be resolved ... but definitely raising my voice

I got stranded with coolant leaking and could not continue to drive. Overheating. Took my car to the local dealership here in Georgetown, Ontario. 31 to correct this. I found this too steep and brought my car to another Volkswagen Dealership.

08 And of course I gave them the go-ahead to perform the repair. My Golf is repaired now and I have peace of mind now that it was repaired by a competent dealer. Would like to hear from you why there is such a large difference between dealers when they are diagnosing the identical issue.

What is Volkswagen doing to address this kind of Rip-off ? Thank you Wolfgang

I have a vento automatic in Vadodara Gujarat they change our useful parts n fit old n old parts your toll free number not working properly please solve my problem as soon possible

2014 Jetta wagon would not start towed to Lunde VW Peoria Az only to find out that the part needed would not be available for 7-14 weeks? Service Adviser, advised to call VW, not sure why there is Service in the job descriptions when the consumer is the one that needs to make the call for such an unrealistic part availability.

Be that as it may, called was placed, with an e-mail response from VW that they would get back to me next week? So, if the "service" folks take a week it only makes sense that getting a part would take that much time.

Car has extended VW warranty covers parts, but no car for 7-14 weeks VW needs to do better. I am going to our local Phoenix TV station to see if they can help or at least make the public aware of VW's part short comings?

I purchases a 2009 Volkswagen Routan . I love the car. Now it’s 94,000 milles and have transmission problem I can see on line that a lot of Routan have this problem with not guaranty. Please let me know if this problem be fix by VW free of charge.

thank you for your help and remain, With best regards,

My son recently purchased his first preowned 2016 Jetta GLI SEL on August 9, 2019 from Youngs Volkswagen in Easton, PA. He drove his car for less than 2 weeks when the engine decide to shut down. What seemed to be a simple key fob issue ended up to be the control board.

That's not the issue, it took Young's service department another 2 weeks to try to diagnose the issue. Then, the control board had to be back ordered and with no ETA on how long it would take to arrive. When, the control board finally came in, the service department could not re-program the control board. Yet again, another issue.

So VW decided to order another control board. My son is 20 years of age and unable to receive a loaner or rent a car. We had to rent a car for ourselves so he can drive our vehicle so that he…

My incident happened on Jul 23 @ Burlington VW, Burlington. NJ. I had called and made an 830 am appt. When I got there I was greeted by the service dept mgr (J Gaiiagher). Once checked in he guaranteed prompt service.

So I left my car at 830 am, so I wait for a phone call with the results of my car problems. By 130 pm I still had not received a phone call. All they were doing was giving me a diagnostics of the issues.

So I called them, and he said that my car had not been seen, but it was in the garage next in line to be checked. I said, I'm coming to get my car. next in line, BS!!! I was like, really.

I hope upper managenment can or has recognized this service dept manager has problems. I don't recommend this VW dearlership service repair dept to anyone. If I could give them a negative…

I bought a 2018 Atlas Se w/ Tech Summer 2019, and have had my concerns ignored since day 1. Now, three different dealership service departments have offered me poor service, useless advice, and claim they simply won't/ don't know how to diagnose my problem.

9% confident my issue is a simple torque convertor issue, common among Atlas's, that has been present since day one and has now progressed into poor acceleration, lag, jerky gears, strange noises, etc. I am so fed up and floored that Volkswagen promotes a 6 year 72,000 mile warranty, but employs technicians who don't know how to / refuse to work on an Atlas.

I have even looked into warranty laws, because I feel unsafe and unhappy in my 40k car and am essentially being told to get over it. After keeping my car and driving it ten…

In September of 2018 my son bought a VW Jetta prior to starting the Ct State Police Academy. 5 months long. He drove his vw to the academy on Monday mornings and the VW sat all week until Friday when he was released at 10pm.

The salesman knew of my sons situation that my son would be graduating in May from the CSP and soon after in Sept being deployed to Afghanistan. The sales manager told my son and I that he would take care of him at the time when he decided to bring the car back to the dealer for a buy back The dealership made money on selling the car to my son and

when he returned the car again on the backend they made him pay $4000 The salesman put know effort into helping my son who was deployed to Afghanistan two days after turning his car in When buying for the car he put $5000…

The Volkswagen and its authorised service centres specifically Volkswagen capital at Badarpur Delhi are frauds they always try to manipulate you by saying that your car required this much amount of repair and make hefty bills. The recent incident has been happened with me where in my car was brought to the Volkswagen capital Badarpur Delhi and their representatives initially told me that it requires the change of controlling unit with respect to your gear and

that the bills estimates and the defective controlling shall be returned to me also convince me with respect to the warranty now when the time came for making the payment they fraudulently told me that their systems are not working but if you want your car back pay 65000 r wait 2 to 3 days and having no option left my car was…

I am leasing a 2019 VW Tiguan, there is currently 794 miles on the car, lease started at the end of May. I recently started having an alarm stating my oil needed changed in so many days. When I leased the car the salesperson told me service was 10K miles, or ounce a year.

I called my dealer which is about 45 miles from my home to see how to reset the alarm. They told me it had to be done by them. This is not making me happy with this car. I don't want to drive 90 miles to get this reset.

This is one more reason for me not to get another VW, when my lease is done.

Worst customer service ever! It started with George Scott the salesman we dealt with. He has the personality of a dead cat and has no clue of the cars he is selling. I asked him very simple questions that he could not answer.

Plus, he and his service manager are liars. I bought a new car and as soon as I left the lot there was an issue. I took it back after service was closed and they gave me a loaner. I came back after he said it was fixed. It wasn't.

I called George telling him I was bringing it back and I needed a loaner. Of course, when I get there he tells me service is closed and I can't get one (with his dead cat personality). The sales manager then tells me they never give loaners out after service is closed.

However, they did give me one the first time and service was closed…

the vent for cold or hot air doesn't work. called a month ago to get appointment with vw and they said it wouldn't be seen until August 19, 2019. took the car there and was told to come back Sept 15, 2019 and they would order parts for it.

Why do i need to wait this long for a repair?

Also when i picked up the car when it came in on the truck, they left the tape residue on the car and I couldn't get it off. My car is a 2019 vw bettle convertible. I paid cash for it and this is the way I am treated.

Well it all started off good. I bought a 2018 Tiguan SE the 1st of August. It is now August 9th of 2019 and I’m now seeing so many issues with this car.

First being my side assist. Back in March on 2019 they started working out of no where. I contact the dealership that I bought the car from and made an appt to get the car diagnosed. They diagnosed it and said there was not a code for the side assist and the need to replace it.

It is now August and they still have call me to make that appt to fix it. The VW of Lake Charles Louisiana is extremely unprofessional and clueless. I called several time to service to have to fit me and and not once have they gotten back in contact with me after leaving so many messages.

Now my start stop has an error every now and than and sometimes my car act…

92 include tax then the guy ther said to me never coming back again on is place he was very impolite to me but next time I will go to Canadian tire for my service and hope my car going cover up for warranty. and I ask for change my wiper cause make trace on my windshere and is not do it .

my Name Michel Guay vin to Jetta 2019 = 3VWG57BU0KM187441 date do the job 7 aout 2019 then I pay 8 aout 2019 if you need copy to bill I can send you later I need to take pitchure on it before send.

Tried to call the 1-800 number and pressed 5 for general “customer advocate” information and it disconnected without any warning or information regarding their hours of operation.

I purchases a 2012 Volkswagen beetle as a second car. I love the car very much, the way it drives and handles. From the very beginning the car was loosing antifreeze first very little and now, at 35000 miles, quite a lot on my garage floor.

I can see on line that a lot of Beetles have this problem and there should be a recall. I did not bring the car in during the warranty period, because the leak was very small. I just added antifreeze.

Please let me know if this problem will be fixed by VW free of charge. I thank you for your help and remain, With best regards, Wenzel H. com

ALCON, My family and I have been a loyal VW customer for years and we have never experienced anything issues with any of the vehicles that we have purchased from VW until I purchased the 2018 TIGUAN. I purchased this vehicle as a birthday and promotion gift to myself, and within 90days of my purchase I started to experience the shaking/ vibration issue.

I mentioned this to the dealership and they told me brand new breaks take a little while to break in. soon after that I deployed to the middle east from Feb 2018 to Mar 2019, during that time my husband drove my car once a week to keep the tires from settling and

then upon his Military retirement he drove it to Tennessee in preparation of our relocation and he mentioned it to the KING VW dealership in Maryland when he brought it in for…

I have taken a vehicle at VW The Glen and assisted by Palesa Tshabalala, The service advisor for diagnosis. The problem was the car is persistent to destroy the battery and the power steering function will not work and the brake, abs and the steering lights on.

the outcome was an alternator which I was quoted R10000. to replace. I informed them that I will use a Goldwagen alternator which is value for money. Upon testing the car they establish that the car was not charging the battery to capacity and was kept over night.

It was released day after. Within a week the same…

I took my car for service at 8AM on 6/6/19. The back light was out and needed repairing. I called at 12:30 to get a status update, was told someone will call me back. I decided to call back after not receiving any calls at about 1:15pm, was told the associate is with a client and will call me back, I opted to wait on the line.

I waited for 25mins after which someone came back on the line saying the associate has to go over to find out a few things about the vehicle and will call me in 10mis. After 40mins of waiting I called back again, only to be told that he is with another client and will call back.

At that point I asked to speak to a manager, was told the manager is on another call but someone will call be back. It is now 3:pm and I still have not received any calls. I also work and…

9 May 2019 I send my AMAROK for service.Resetting was not done and kept showing oil change service.I had to drive 140 kilometers using my petrol for VW staff carelessness.Workshop Manager Chantel was very rude justifying this oversite and cannot compensate my fuel used for this distance. I advised her that her attitude is driving good customers away from VW and she cared very less. I need my petrol spent for this mistake.

Thank you Sthembiso 011 306 7682

For several years I been trying to get my sunroof noise resolve. The service Department took a look and try to fix it, but I continuous noise entering passage sides whenever I exceeded 65 miles or more. The Volkswagen Dealership in Toms River promise me they would have regional Manager get in touch with me.

However I was told there is nothing they could to if I drive the vehicle over 55 miles. This not what I wanted to hear from the dealership. Therefore, I have contacted an attorney to see what can be done to resolve this problem.

I recently sent you a complaint about my recent services and repairs. Now I am sending you amending email below: Dear Mr. Moran: I recently emailed you a letter of disappointment with my present services and repairs done on my 2004 Volkswagen Beetle.

Now, I want to send you a letter thanking you and Ms. Kathy as well as the Volkswagen Service Department for their outstanding detailed workmanship done on my 2004 Beetle. Ms. Kathy took a few days to thoroughly inspect as well as correct all needed repairs to be done on my car.

Most of all, I did not have compounded expenses added onto the new repairs; as noted to be repaired on my receipt. Thank you again. My husband and I have been loyal customers to Donaldson Volkswagen Subaru for many years .

we have only had our cars service and…

Unhappy customer Kindly be informed the I bought a Volkswagen Passat 2017 With only one master key the other one not related to my car Returned back to ElTarek car dealer for over one year with no feedback I need my another master key I’m quite sure that’s all my right to go back to you after all my tries with the care agent many times

I Cannot believe I bought a 2019 Atlas and it comes with a jack and all supplies BUT no spare tire. I am told to call road assistance BUT how can they help with NO spare tire. PLEASE advise

i bought a brand new 2019 tiguan r line in 2 months back and I'm not using it regularly because its my second car but now on the rear left side wheel the brake pads are finish ,so what's wrong with my car ,is it a fake brake pads or what?

I have a VW Passat 2009, last week while I was driving at Dallas Pkwy (TX) suddenly the sun roof flew away and hit the car behind mine. Fortunately that car isn't too close enough of mine, could have occurred a very serious accident.

Even the car is 10 years old (104K miles) this is something inadmissible, the car can not be destroyed in the middle of the way. Accordingly with the technical report of Hendrick VW of Frisco (TX) the slides were broken.

This is a case for a recall. I want to know if VW America will replace the sun roof and make a deeply investigation on the causes. Daniel Lecuona +1 (469) 931-6979

Took my 2004 to VW in Hayward Ca.2 weeks later same problem and can't even get a Loaner to use.3rd time VW in shop again.Very dissapointed!

We own a 2012 Golf TDI. We were told that we were eligible for the buy back program. My son who is the registered owner of the car is a student in Japan. He started the buy-back process from Japan.

He had to spend many hours and hundreds of dollars to obtain and complete the documents you required. He had to get a power of attorney so your claims department would talk to me. He did that and when it was all finished according to your claims website we tried to schedule an appointment to return the car.

This was on December 27, 2018, before the due date! We were told that their was no appointments available and that we had to file an appeal. We had thought that surely this was not a problem as we completed your requirements before the dead line.

We were shocked to find out that you denied…

February 15, 2019 I purchased a 2019 Tiguan at Don Jacobs VW in Lexington, Kentucky. I took advantage of the $500 military discount as an Army veteran of the Vietnam War era. I provided the dealer with a copy of my wallet id while completing the paperwork.

About 3 weeks later, the salesperson called asking for the full-size form DD214, saying VW required that and I sent that the same day. Two days ago, I get an email saying I must provide a statement stating I'm retired with full benefits!!!

At this point, I asked for a written VW policy on this "military discount" which the dealer provided the next day. On receipt, I called VW and spoke with a person named Angel, Case # 190298229, who attempted to explain to me "for this promotion a US military VETERAN is only a VETERAN for 2 years…

Appointment was made for a 15000km service 12/03/2019. Additional request - rattle at from when driving at low speed on gravel road, Interior rear view mirror blink in driver eye when sun fall through lifted sunroof. Vehicle was booked in on 12/03/2019 and service advisor was informed on other requests.

I was not informed after the vehicle was ready for collection. Vehicle was collected at 16:15 on 12/03/2019. I realized that the vehicle was not washed. When I arrived at home, I heard a serious rattle underneath engine when closing door.

I inspected the vehicle and found that the splash guard under the engine was not tightened. Bolts were only entered. When opening the bonnet, I found that oil filler cap was not refitted, but was lying on the right fender.

Oil was splashed over engine.…

took my 2015 jette to dealership last Tuesday,My transmission started making a grinding like sound, I have 52000 miles on car have serviced all oil changes as scheduled, however last year unfortunately a deer and my jetta had a nice head on dance. the car was a mess,The insurance repaired the car and all damages.

Now the dealership still hasn't said what exactly is going on with the transmission but has said that volkswagon will not honor our warrenty, So we are out of a car !!!??? He said our transmission fluid is clear the fluid we drained from the car has a blueish like tint so I can tell you now that volkswagon is not going to honor the warrenty .

We have never had any services done to the transmission at all,We were about to schedule our first tune up then heard the noise from the…