Volkswagen

February 15, 2019 I purchased a 2019 Tiguan at Don Jacobs VW in Lexington, Kentucky. I took advantage of the $500 military discount as an Army veteran of the Vietnam War era. I provided the dealer with a copy of my wallet id while completing the paperwork.

About 3 weeks later, the salesperson called asking for the full-size form DD214, saying VW required that and I sent that the same day. Two days ago, I get an email saying I must provide a statement stating I'm retired with full benefits!!!

At this point, I asked for a written VW policy on this "military discount" which the dealer provided the next day. On receipt, I called VW and spoke with a person named Angel, Case # 190298229, who attempted to explain to me "for this promotion a US military VETERAN is only a VETERAN for 2 years…

Appointment was made for a 15000km service 12/03/2019. Additional request - rattle at from when driving at low speed on gravel road, Interior rear view mirror blink in driver eye when sun fall through lifted sunroof. Vehicle was booked in on 12/03/2019 and service advisor was informed on other requests.

I was not informed after the vehicle was ready for collection. Vehicle was collected at 16:15 on 12/03/2019. I realized that the vehicle was not washed. When I arrived at home, I heard a serious rattle underneath engine when closing door.

I inspected the vehicle and found that the splash guard under the engine was not tightened. Bolts were only entered. When opening the bonnet, I found that oil filler cap was not refitted, but was lying on the right fender.

Oil was splashed over engine.…

took my 2015 jette to dealership last Tuesday,My transmission started making a grinding like sound, I have 52000 miles on car have serviced all oil changes as scheduled, however last year unfortunately a deer and my jetta had a nice head on dance. the car was a mess,The insurance repaired the car and all damages.

Now the dealership still hasn't said what exactly is going on with the transmission but has said that volkswagon will not honor our warrenty, So we are out of a car !!!??? He said our transmission fluid is clear the fluid we drained from the car has a blueish like tint so I can tell you now that volkswagon is not going to honor the warrenty .

We have never had any services done to the transmission at all,We were about to schedule our first tune up then heard the noise from the…

VW East London just doesnt car. I called since tuesday about my car i left there the previous Thursday instead of feed back im being transfered to other people or my phone being cut off. I was told. My car would be ready lastest friday.

Today is friday i was told to call at 10 then aftet no one picks up. Is it because i dont stay in East London.?

Dealer: Volkswagen Automotive & trading co.

VIN: WVWZZZ3CZ9E026855

I bought my car from the dealer 2010, I have all the scheduled maintenance with the dealer, on schedule, I was never told that they do maintenance to the gearbox, never appeared on any of the sheets. The car was sent for regular maintenance at the dealer shop, before reaching 200,000 Km, after the maintenance by 1 day, the car computer showed an error for the motor, & the rear gear was not working, a day later the gear worked without any interference, the car was taken again to the dealer shop, they sent to Germany the case, I assume that negligence in the maintenance caused a damage of the DSG (faulty transmission). I believe that the transmission must be changed with a brand new one at the cost of the dealer or VW,…

Last service of car was done at 29922 KMs at Frontier Auto world,opposite Ardee City, Gurgaon on 20 Feb 18 to the best of my satisfaction. On 12 Jan 19 i contacted Volkswagen Haldwani ie Maa Sheetla Auto Wheels Pvt Ltd-263139 (UK) for service of my car since Haldwani is the nearest city (it is 85 KM hill drive from Ranikhet).

The complete information as seeked by Volkswagen Haldwani was communicated/provided to them ie Copy of car RC,KM done and e-mail Id. The representative informed me that since they have to place demand of spares being a Petrol Car asked for some time.

The appointment for 27 Jan was telephonically…

We bought a Volkswagen Sharan. Despite our plea, and not having any current problem on the car, Volkswagen Malaysia voided our warranty based on a minor overrun on service interval on date ( our first year ) and not on mileage!!!

No reminder like from other manufacturer's dealers. we never had this problem from our cars - Honda, Toyota, BMW, Mercedes, Volvo. None ever voided our warranty. hopefully not on my daughter's Porsche!! Unbelievable!! Our family will never ever buy another car from Volkswagen group - Audi or Porsche!

I brought my car for service on Monday14/01/2019 and was promised to be collected by 15:30 which didn't happen so I called to ask but was told the lady responsible will call me because she was busy, she eventually called around 16:10 and told they are on their way to pick me up

fast forward I was pick up at around 17:15 along with two other gentlemen, when we got there one gentleman complained which they apologize to him guess because he was the one complaining and he was promised the matter will be looked into and they'll give him a call

its been 3 days today and I still haven't had from lindsaysakereastrandmall

MY Amarok was leaking water, and I took it in to VW Auto House Centurion. After pressure testing it they replaced the EGR due to an internal leak. After a short while the coolant light came on again ,I phoned them and there explanation was a airlock after the EGR replacement.

I again filled it with coolant now standing at approx. 4 L. When the coolant light came on a short while later I took it in again and they tested the vehicle again and found that the Head is cracked.

I am of the opinion that Auto House could have prevented this from Happening. I tried to resolve this issue with them, but with no satisfaction. Please assist . I want to send through the mails but does not have a e mail address.

2018 new Tiguan with 50 miles was brought 6/2/2018.

First incident with EPC warning light in 7/18 and taken to Davis Maus VW South in Orlando Florida. The result was "low oil". The car was recalled twice on 11/18 and 12/18 for various reason.

Finally 12/11/18 the EPC warning light went on AGAIN and was told the Cam failed and a new engine was needed on 12/13/18. A loaner was provided, but I find the car was a lemon, and a resolution must be made regarding this situation.

I have heard nothing regarding this since 12/20/18 and have not heard from VW credit from 12/24/18. Case number 181973465

nirving@kellyauto.com (Service Manager, Kelly VW) fmoran@geico.com ((Auto Damager Supervisor, Geico) dcaputo@kellyauto.com (Kelly Collision Center) VW Customer Service Center PREVIOUS CLAIM NO.: 0515614610101046-03 January 1, 2019

Dear VW Folks: In so much as I hate to write this letter of correspondence, I am compelled to do so given the circumstances at-hand. More than a year ago, as your records will document/indicate, I was involved in a head-on accident, which was not my fault and for which I received due compensation … at the time. However, since then, I have encountered an additional expense (statement of services appended) that I firmly believe is directly related to that incident. Let me explain: When all of the work was complete in February of 2017, I asked/implored the…

Today is December 21, 2018. I have a 2012 Volkswagen Tiguan with a panoramic sunroof. In March of this year water was getting in all over the car. Smith Volkswagen, in Wilmington, Delaware, said this was due to a cracked sunroof frame.

34 to replace the frame and the drain tubes. The car only had 46K miles on it at the time. No offer to make it right or anything. Early last week, only 9 months later I went through a car wash.

Water leaked in from the roof, to the left of the sun-visor, in a steady stream, straight down into my lap. My shirt, pants and seat were soaked. Today was the first available appointment time, so I took the car in thinking whatever the problem was, it would be covered.

I get a call telling me one of the drains failed and the repair cost is $500. Not covered…

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working!

I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there.

I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously!

They have never…

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working!

I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there.

I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously!

They have never…

For the last 23 years I have owned numerous Golf GTI's or Golf TDI's. Never really had any problems with any of them.

This year, May 2018 I purchased a 2013 Golf TDI Blue motion. Lovely car, fully serviced each year from new. I paid quite a lot for this car, it only has approx 36,000 miles.

Unfortunately, on Friday 30th November, the car suddenly went into limp mode, a strange noise appeared, like a whurling sound and the pre glow light came on.

I returned the car to the garage I purchased it from, and after investigations it turns out that the turbo had failed and now needs replacing.

Surely a five year old golf should not be requiring a new turbo so soon? All my other Golfs have been older with more mileage and no turbo issues. It is going to cost me just under £900 to get it fixed.…

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be…

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.…

Your dealer in Qatar is bad. I went there to replace the cracked lower arm bushing & motor mountain supports as recommended from check up inspection. They told me in Q Auto it is a minor crack & we will not change.

my car is Passat 2015 still und factory warranty. waiting your action

The car was brand new on lease from Reydell Edison, NJ. It had done only 6025 miles when upon entering the Garage at back of house on 10-21-18 it had sudden acceleration to total the Car and Damage extensively Garage Wall. Damage to car replacement value about 20K and Garage $10K and other related costs 2K total equal 3K approx. VW HQ Consultant Peter was advised to look into electronics failure that caused the accident. The car is in Salvage yard in Windsor, NJ. The person to contact at Liberty Mutual is Matthew.Maloinkowski@LibertyMutual.com. VW must respond failing by Nov 15 which was advised when accident happened to compensate or face a lawsuit.

Al Khan

Cell 202-257-8980

In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev. Problems with the Car: 1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.

Clutch replaced under warranty 2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense 3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center By Decision of an authorized VW service center: there are no violations of operating rules.

All the routine maintenance of the car was carried out according to the manufacturer's recommendations. For 6 years the car drove ~ 81000 km. urban driving. I am sure that for Car`s VW Passat B7, the business…

In nov. of 2013 I leased a 2014jetta with the buyers option from mike haggerty vw in oaklawn ill. 1 year later I bought the car in to the dealership for an oil change with 5,000 miles on the odo meter at.

never missed a payment or been late. at this juncture I feel very devalued by a representative of your company Sincerely,Terrie L Maxey

i, company VW! In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev. Problems with the Car: 1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.

Clutch replaced under warranty 2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense 3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center By Decision of an authorized VW service center: there are no violations of operating rules.

All the routine maintenance of the car was carried out according to the manufacturer's recommendations. For 6 years the car drove ~ 81000 km. urban driving. I am sure that for Car`s VW Passat B7,…

In November of 2013 I leased a 2014 vw jetta valued at 18,910 from mike haggerty vw 8920 cicero ave. i guess you would say my ignorance of understanding a contract is my own fault,but I trusted arshan,and theres no way I would have agreed to this. com

Dealership lied about my warranty approval time costing me days of work and was not honest about rental car approval. Did not tell me what was being repaired and any additional cost outside of warranty coverage. Had to pay for two extra days of car rental.

Feel Ike sex discrimination and not first time I was lied to at this dealership. Lost all trust and out financially. Warranty is what is owed to me, this repair was approved on October 31st. I was told by dealership would not be decided until Monday, November 5 seven days prior to me being told by dealership it was approved.

1) loosing oil from the engine and still not fixed, sent it in for the same repair 6 times already

2) rust on the boot and boot lid, no response

To whom it may concern,

Part order on a VW POLO GTI 2018, L/R door on back order, no other dealer can assist us with a door and the door is on back order until end of January, the clients vehicle is in for repair and paying a courtesy vehicle, the customer cannot be without a vehicle for 4 months.

Part no: 2GS-833-055-L Supplier: Kassel The part is currently on back order from the supplier in (Germany) Kassel. ETA to the Kassel (Germany) warehouse on 03.12.2018.

Your urgent feedback will be appreciated

Regards

Bought new Tiguan 7/14/2018 with circular deep scratch on drivers side front door. Dealership said was going to repaint circular scratch and we would never know it was scratched. Repairs were made with a paint pen and now looks like a bullseyes on the door.

This type of work is unacceptable and won’t settle for anything less than completely fixed . Call me ASAP (814)577-9946.

My 2013 Volkswagen CC only been serviced at Lafontaine since I've had this car took it in for 80,000 miles service and the service manager never looked up my service record and over charged for the service and didn't perform everything that I paid for

Three years ago my vehicle started going in to limp mode on long trips, I took it to VW Highlands and after spending several thousand rands they could not resolve the issue. They then referred me to VW Nelspruit and I spent even more money there.

After returning the vehicle twice and even getting my headlights stolen and replaced with damaged lights they could still not repair the issue. After neither workshops could resolve the issue I made peace with the issue as it seldom caused this problem and could quickly be resolved by turning the ignition of and on.

Two months ago whilst travelling to Polokwane the timing belt broke on my vehicle and I had it towed to VW Highlands to have it repaired even though I was sceptic after the previous incident. They quoted me to have the belt,…

To Whom It May Concern.

The reason I am writing to you is because of the frustration and depression the VW Claims Portal has given me and are still giving me. It’s been more then 6 or 7 months and still VW has been asking me for documents. I know they have out sourced or given contract to some “Rice Point.ca” and they are the worst company with appalling customer service I have ever dealt with in my life. Whenever I have called they have given me a different story and on every call some agent answers who has absolute zero knowledge to what’s going on and I would have to tell them the whole story from beginning. Oh they very promptly say all calls are being recorded and if they are then I would request them to listen to them and train their employees. They keep asking me to post the…

Hello, Corporate of Volkswagon Dealership, I took my car in originally in December 2016 because my car was driving really slow, sluggish. Serviceman Cory Robinson informed me it was the Catalytic Converters. I explained to him numerous times I had them changed and nothing was found wrong with them.

He later checked and told me it was the Timing. I agreed to have them repair it because I was told it should last up to 5 years if repaired. The next day, I contacted them to return the car because the Engine lights were coming on and oil was leaking.

I returned the car and received it back with more complications but I kept the car because 2 months had past while (Gunther Volkswagen) were working on and it was drivable. In June 2018 of this year. 21. My new serviceman Clifton Clarke informed…

I just purchased a 2019 VW Jetta and have had nothing but problems, I have been in the service department four times and still the issue has not been resolved. I have a check engine light on and a loud whine coming from the back.

The service tech have changed three items and still nothing and today I was given a loaner because they smelled a foul odor coming from the engine. I have yet to make a payment that is how new this car is and I am very unhappy about this situation and think I should have a replacement car because this is stressing me out.

I was so excited about this new Jetta but, now I have nothing good to say about the car or the company

I purchased a NEW 2014 CC just over a year ago,. Because the vehicle had sat on the lot, I have had several problems with the car, and getting Volkswagen to cover the issues, tires, windows, smelly air-conditioning, etc... Yes the car is over 4 years old, but I purchased it BRAND NEW with less than 35 or 40 miles on it. Currently, my battery is no good, dead cells, etc. The lights were not left on to wear the battery down, nor any other item which would cause the battery to run down. So I have a New vehicle that I cannot even drive. I don't feel that its fair, nor is it good business ethics that Volkswagen is refusing to replace or cover the cost of a new battery.

I spent my lifesavings to pay cash for this car, so that I could avoid these types of problems. Please address my situation as…

The cost of service in my vehicles (I own 2 VW). 00. 00 (due to the design the whole front of the car need to be removed). 00 (I was told that it was integrated to the turbo and it need to be replaced also). 00!!!

I feel that I own a Bentley instead of the "people's car"!

Attached is the estimate from Dean Team of Kirkwood to replace what should be in my vehicle. The molding is attached to the windshield in this estimate. They stated that is how it is replaced. Attached is the car data that describes what was in my vehicle when purchased.

The vehicle had the original mirror and windshield until it was replaced under R/O 8199191/2 at VW Suntrup location on S. Lindbergh, St. Louis, MO. The mirror attached to the windshield is not mine, the molding is loose on the passenger side and completely missing on the driver side.

This windshield is not mine. Suntrup used Auto Glass depot to sublet the repair. I was given an insurance claim number separate PA 1474383 Advisor was Doug Koch. I expected the repair to be done properly and in line with VW specifications. No…

i bought a VW Amarok 4 Motion from Monte Carlo Auto in Sandton in March 2018. It`s VIN No is SJNFCAJ10Z2870541, 2015 Model. The Amarok gauratee is untill December 2018. I took it to Rustenburg volkswagen as the Head lights doesn`t want to set up and down. They said that the lights got water in it and that it was tampered with and that they need to wait for the factory rep to visit them to decide. It is now 3 months later and the rep did not pitch up. I urgently need assistance as the time is running out. If VW cannot assist i must fall back to the dealer.

Please assist

082 825 9712

I contacted customer care re ongoing issues with GTI 2010. I've spoken to several reps to no resolve. Escalated call to supervisor Debbie G case# 180534458 She advised there's nothing she's willing to do. 00 voucher. I brought my to your location in Virginia Beach for diagnostics in March/2018.

I was advised the intake manifold needed maintenance. After picking up car in less than 1/2 mile car broke down dead stop. Returned to dealership to be advised the injectors were now broken. It was agreed when speaking to service, damages were service errors and they attempted to repair only to return once again.

one week later car stops with ignition coils being the next issue which lead to injectors…

I leased a 2017 Jetta SEL Sedan from Armstrong VW in Gladstone, Oregon. In the winter of 2018 the rear window defogger stopped working in a couple of places on the rear window. I took it to the dealer Armstrong VW twice and have called 3 times to see when it will be fixed but they have refused to call me back. I just want the defogger fixed but I can't even get a call back on the problem. I have been a loyal VW customer since 1989, but these people don't really seem to care. Please help me. My account number is 810220684

Thank You Terry Rieman 11790 SW Barber Street Wilsonville, OR 97070 Ph# 203-640-3347 terryrieman@yahoo.com

I put 1 star only because ) stars or negative star option was not available. VW customer Care is a joke. Not quick to respond, rude and inconsiderate and falls way short on standing by its product. Be assured the VW will never again gain my business when other auto manufacturers provide better service and products

I was made aware of the fact that they had received very few complaints regarding this fault,this i could not understand as the internet is littered with complaints regarding water leaks into interior and in my opinion there should have been a recall to cure the fault. They advised me that my vehicle was out of warranty as this is not covered by the corrosion section even though it has only covered 24,000 mls: The solution I was told was to book it in for a diagnostic check to find the fault ,this wold be at my expense at an hourly rate of £144-00 per hour and

that they would require it for at least 2 days, I consider this cost to be extortionate and unjustified and rip off to your customers. I have however located the cause of the leak and rectified it ,it was getting past the completely…

I had leased a Jetta 2016 they kept calling me wanting me to come in and upgrade. 00 a month. 00 so that was a lie. and then kept telling me after 45 days and I made the first payment my credit score would go up 100 to 125 points that was a lie then I could refinance my car.

00 no one is going to refinance my car for me. He had ruined me, I' 60 years old I planned on retiring at 62. he has killed that for me and now I have had to close down my 401 and not pay into to because I cant afford to put anything into it because of this high car payment.

Now I'm thinking my only way out of this is to let the car go back and then THERE GOES MY CREDIT. I really need someone to look into this. How dare Josh take away my golden years. He did nothing but take advantage of me for his own win.

I get…

I bought a second hand VW Amarok (13 April2018) from NTT Volkswagen in Potchefstroom. On delivery of the vehicle, I found no equipment/tool kit to change the tire. I notified the salesman who promised to deliver to me. Up to today all empty promises.

If I have a flat wheel, I have no means to change it. The license disc and number plates is registered in a different Province to where I stay. I stay in Gauteng and the license and number plates indicate North West Province.

If not resolved with haste, I will give formal notice to cancel the purchase and take steps to claim for expenses incurred.

My car is Passat 2011,and mileage (26,600 Km) I live in Egypt, Since 2011, I am facing a lot of gearbox problems started first with losing power during driving, then feeling vibration when trying to move forward from low speed, one i heard a very loud noise and then the engine power off.

each time restart the car solve the problem , and when i contacted your service agent in Egypt at that time they told me that it is software transient problem Last month it started making strong shakes between gear shifts, then the check engine lamp lighted I delivered it to the (Egyptian Automotive & trading Co.

on 27/3/2018 under (job No. 354391) and Owner code C37196 at Obour City - Cairo Egypt Since that date they do not want to replace the broken parts since the car is still running, Also they…

I bought my first car in Gezina 2017 May and It started overheating, eventually they took it in and paid off the car. I got polo Tsi in November and to date I have not received my Car Disc, Arm rest and Spare keys.

I have been calling for the past months and Paul and Mxolisi his Manager keep promising Me that all will be sorted but I have not received anything since. I call everyday and I am being ignored since they now know all the contact numbers I use.

I was also promised that they will pay back the last debit for the first car and that has never happened and I eventually reversed the debit order with the Bank the next thing I am handed over by Wesbank. please help.

Had my wife's car about a month (not exaggerated ). Got car back and when we got home found could not lock car either by key fob or buttons on door...

I bought a key at vw baron postmasburg i received nw it mst be programmed suddenly the system is offline,what fo i do in such a case since friday till now

, totally over $3,800. My car was not running and I had it towed to the dealership. After they did the diagnostic, the total charges was over $3,800. They change the timing change belt, water pump,etc. I will send all the detail information if and when I get a response back.

The problem is the service manager said I needed all these repairs. I repeatedly ask if the engine(motor) was fine because I did not want to spend this kind of money if I would need a motor because my car had 200,000 miles.

I was told that nothing is showing up that the motor itself was bad and after I get these repairs done the car would run just fine. Well, I did not even drive 100 miles on the car after repairs before the car shut down while driving .

I had it towed to Heritage Volkswagen in Union City, Ga. and…

Good aftrnoon

I am started contacting VW finance on 20 December till January making follow up call and finally I was ignored.VW was overcharging me 4 months and I was asking a refund. VW refunded ne with R300 that wasn't enough. I will be glad I can be paid up for all these months. Im writting a complain VW ambudsman to assist me to convice vw finance to refund for all these 4 months.

RRJ069GP you can check how much I paid on my last service and when.

The car was there for like 3 days,no one worked on it or diagnosed it to see the issue. During the service they called saying the coils were broken, and had to replace them at our cost,we paid. All I see is dodginess, last service I was asked to buy a new car and refused.

This is unfair and am really disappointed.