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Waffle House

4.0
768 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Zipporah King-Proctor

Jan 7, 2023
0

On 1/6/2023 at about 11:30 to midnight my friend and I decided we wanted Waffle House. The location is in Ridgeland, SC. There were two guys on duty and little to no customers present. We sat in Waffle House for 10-15 mins before being acknowledged while one staff finished a to go order and cleaned & the other staff was outside in a car getting high.

A girl came to order knowing the guy out in the car and made him come cook her food. Once he cooked her food he proceeded to give her the food for free and told is no more to go orders.

Then went outside to the car to get high again. That was very unprofessional as we sat and watch him cook her food FOR FREE. We were paying customers.

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Sabrina

Jan 6, 2023
0

Store visit 1902. 2nd shift. 5 2023. Travis and tashoonna. I Have walked in place was disgusting floors were dirty tables were messy I had to requested for the stove to get clean because of my allergy as it didn't get such as the third shift came in.

I asked politely to the ladies to clean the stove the new lady that's only been working for 4 days was left to having to clean the second shift whole days worth of mess. The 3rd shifts lady's made it a better place to be , customer service, cleaning and made it feel as I was at home and welcome to be there . 100%

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Kathy Ise

Jan 6, 2023
0

Waffle house kannapolis on cannon blvd was horrible today. The staff were fussing as if they were fixing to fight or shoot one another. The music played was fulgur and real loud. Never so glad to leave this atmosphere. Daniel on night shift would not have tolerated this.

When I decide to go back it will be definitely be night shift.

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Kathy

Jan 6, 2023
0

We were at #2105 on day shift and the employees were verbally fussing at each other, really loud.thought they might fight or shoot so bad....also the music playing was so fulgur...(sex,bad language )The staff put the music on.Thought I was out at a jungle concert. Daniel on 2nd shift would not tolerate this mess

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Rene Torrez

Jan 6, 2023
0

We have been eating at the waffle house for a long time but we've never taken it to go and to my surprise today a $10 meal turned into a fucking $20 meal and excuse my language but I'm pissed you all are not aware that people are struggling right now and the climate that we're living in under biden's fucking administration you know that fucking paper goods don't cost you any more money if you we take it to go from sitting down or if we come and

get it to go you'll refill our coffee nine times at the table with no issue but if I take one to go I only get it one time and I have to pay for the paper cup that it's served in you have a brand new location in Keller Texas and I am never coming back or supporting your business because you do not care about your customers.

And because of the way…

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john lindsey

Jan 6, 2023
0

i was a regular customer at store 931 they use to have a nice clean store and friendly faces until a new manager took over. i would like to not give my name because they all know me well but i hope this helps fix the problem also please check your camera a waitress named tamara writes orders on a yellow napkin and pockets cash regurally thank you

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Jessiel arroyo

Jan 6, 2023
0

I waited 30 minutes never got any service silverware or drink in the gautier m.s waffle house

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Glenda McLean

Jan 5, 2023
0

This morning, January 5, 2023 my family went out for breakfast between 11:15 am and 11:30 am at the Waffle House located at 6320 West Road in Houston, Texas. We went in and no one greeted us. They were very busy but there were six people on staff.

We sat and waited for a table. When one became available, I asked one of the servers if we could sit at the table because we had been waiting 15 minutes and were next in line to be seated. She said she had to clean the table but waited on customers who were coming in to place a take out order.

Finally after about another 15 minutes, my brother-in-law asked her to clean the table so we could be seated. She finally half cleaned the table so we sat. We waited another 10 minutes and no one came to take our order, so we left.

I am sorry I did not…

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Donald Maty

Jan 5, 2023
0

2 out of my last 3 visits the last being today the staff had the jukebox volume as loud as it would go. The windows were vibrating. The only ones in there besides myself were an elderly couple who kept having to shout accross the table to each other.

When i requested they turn it down as it was way too loud i was told oh well. This is no way to run a business. I understand why there are no customers between 5am and 6am now.

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James Prince

Jan 4, 2023
0

"A former Austin, Texas Waffle House employee, who became a viral online sensation after coolly deflecting a chair that was chucked at her during a melee, told Fox News Tuesday that her superiors rewarded her by writing her up for property damage, and she has since been blacklisted by the restaurant chain".

Her name is Halie Booth. Until I become aware of her being removed from the blacklist for hiring purposes, myself, my group of retirees, my family, and anyone else that I can advise are boycotting Waffle House. You should fire the A-hole that blacklisted her. Please advise.

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Sarah Thompson

Jan 4, 2023
0

Did not receive what I ordered

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Jim Vann

Jan 4, 2023
0

I just want to let you know that I just watched the Fox News (Tucker Carlson) report on the chair throwing incident in one of your locations. There's not much you can do about intoxicated customers throwing chairs at employees.

But there is everything you can do about how you treat your employees. And the way you treated this employee (Blacklisting) says all I need to know about you as a business. I will never step foot in another Waffle House.

Fire whoever made this decision, offer an apology, put it on the news for all to see your mistake, and I might reconsider. But probably not. Woke Waffle House? Not!

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Kevin J Pembrook

Jan 4, 2023
0

I was watching Tucker this date where he showed an employee being assaulted by numerous black people. They threw chairs at her first fought her and Waffle House WROTE her up. I told all my friends to not eat at your fucked up places.

You're lucky anyone works at your shit hole restaurants. you SUCK!!!!!!

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Jd

Jan 4, 2023
0

Shame on your co. The video of entire incident was on Fox national news!!! Your lucky she didn't sue you for not providing a safe work environment!!!! Lucky she was killed.. blackballed her??? Bunch of dirt bags. I and my colleagues will spend the next week blasting this story with video all around the world!!!

That girl should have been given a bonus!!! Shame wafflehouse,shame!

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ROBERT HOLMLUND

Jan 4, 2023
0

Just saw Tucker Carlson video showing Waffle House Black Listing a young girl previous employed by Waffle House as she protected one of your store from a druken black girl throwing a chair at her as she was the only cook employed at Waffle House. This customer and friends will never do business with Waffle House again.

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Kathleen Haithcock

Jan 4, 2023
0

Just watched The Tucker Varlson Show. He interviewed a former employee Wendy who had a chair thrown at her that thankfully did not hit or hurt her. Instead of praising her you wrote her up for breaking a duvet container! You then tell her when she left to move to another city that she is welcome to apply again only to be blacklisted by your company.

Used to love Waffle House… no more and I will share this with the many friends and families who have joined me in the past.

Poorly done.

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Jere

Jan 3, 2023
0

Waitress and cook very rude sarcastic and aggressive towards me. Waitress was very impolite and had rude attitude. Not wanting to be treated rude and with bad attitude . I asked for a different waitress. After, asking for different waitress the waitress rudely told me to leave, go some where else.

I politely asked again for a different waitress that did not have bad attitude. The cook then rudley and aggressively told me to go somewhere else. I asked for the cooks name. He said Chris. I asked for the waitress name.

The waitress mumbled some words in a sarcastic manner. I could not understand the mumbled words. I asked again the waitress name. Waitress still mumbling and very rudely told me she already told me. I asked again and waitress rudely mumbled out, "Pixen"???????

Waitress is an…

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Kenneth Kinlaw

Jan 3, 2023
0

Location at Woodbine and highway 90 in Pace Fla, Jan 2nd early evening. My wife and I ordered the Allstar breakfast as we have done many times at this location. Bacon to be very crisp, eggs over medium, hash browns smothered and covered.

Wife ordered same except grits with cheese. My wife's meal was done perfect. Mine on the other hand, eggs were well done, hashbrowns were over done nearly burnt, tea tasted sour. Pecan waffles were perfect.

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Ruth

Jan 2, 2023
0

While I am thankful that this facility is open today I am so disappointed!!! Have been sitting here for over an hour freezing. Have asked to have the air conditioning adjusted. (today is 01/02/23).

Also tried to help clean a table off where it is not so cold and was told I could not do that. I have never waited this long for food anywhere. My husband and I both diabetics and this is definitely not helping out health.

I will never go to. This waffle house again and will tell everyone o see not to.

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Patricia Keith

Jan 2, 2023
0

Second shift employees are not taking care of customers or sweeping the floors

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Wylie Green

Jan 2, 2023
0

Waffle house #309 location Garner Ferry Rd, Columbia, SC 29209. At 5 am on January 2, 2023, Two employees turn me around land several other customers stating they are close for cleaning. This is the most unprofessional experience I have seen.

This young lady was sitting in the corner, when I pulled up then decided to put with floor signs to look she cleaning but no wet floors or mop water.

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Jocco Wiltchen

Jan 2, 2023
0

The way you handled Waffle House Wendy was an absolute tragedy. I hope all those thugs fighting on your countertops give you plenty of business, because this family will never pass through your door again.

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Stetson

Jan 1, 2023
0

Waffle house 241 on Daulphin Island parkway in mobile locked the doors when my friends and I, white people, went in to eat. We went some where else to eat and on the way back they were still serving food but to black people only. I'd give zero stars if I could.

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Jason Burns

Jan 1, 2023
0

My service at Waffle House# 2165 at 2140 Lebanon Pike Hermitage,Tn was terrible! I’ve never experienced such racism in my life! I was CLEARLY in line before the gentlemen behind me. Just for the record, I’m white and the gentlemen was black, the waitress was black as well and couldn’t have been more obvious and RUDE.

Told me that eat in came first, even though I was in line before him. Said that if I did t like it I could leave! That was the worse service I’ve ever had and I’m sure it probably won’t be the first complaint at this location!

I’ll never go back, and I NEVER go online and leave complaints, NEVER.

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Katlyn Ray

Jan 1, 2023
0

We had a specific server. Neither had name tags. It was a dark haired girl. She was rude towards one of our other guests about an order she messed up. She then laughed in a rude manner behind him towards the guest for a conversation he was having with us.

When he was not the guest paying nor tipping. When she served the food to our guest she had a sarcastic comment towards him about if he wanted A-1 sauce with a smart smile and giggle. When confronted lied straight to all our guest at the tables faces.

She took the order off but her attitude was unappreciated and needs a conversation. In which, she will continue to lie about the same as she did us.

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Joey johnson

Dec 31, 2022
0

Should not have to place a to go order online I will be charging a lawsuit on Waffle House it’s so inconvenient to get to store and realize you can’t order should just close up the Creedmoor store very hateful bunch of workers and not clean and already know nothing will be done but rest assured everyone local hate you come on dennys

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Christy baine

Dec 31, 2022
0

The light skinned girl..once again had the Bluetooth on..was rude to us and complaining about the ppl she worked with..her shirt was unbuttoned where you could see her boobs..she was also rude to the cooks..I don't think I will come back to waffle house anymore...and that's one of my favorite places to eat.

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Sheldon Wafer

Dec 30, 2022
0

My son wanted a waffle from waffle house. So I drove to the Waffle House off of Fairburn off of I 20. I stood patiently while the big black girl took a man order while leaning on the counter. While taking the order she looks at me and tells me did i go online an order. I said no.

She stated we are not excepting walk ins. I say i just want a waffle. She said that the man in the front of me was the last per management acceptance of approval and she was not taking any other walk in unless you go online.

I couldn't even use the gift card that was given to me by my 12 year old son. I had to walk out feeling embarrassed and without a waffle for my son. m. Friday 12/30/22 Very disappointed and upset. They couldn't even cook 1 simple regular waffle for me

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Polly Guffin

Dec 30, 2022
0

Waffle house 0861 Yemasse SC Often stop for breakfast when traveling south. Usually Moderately clean. Today it was dirty. Weave stuck to top of sugar of sticky lid of bowl. Hair im food. Wait staff not wearing hair net and some with waist length weave. Bathroom filthy. Toilet covered with urine. Floor dirty. Disappointing visit all around. Waitress not enthusiastic.

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Takerra D Houser

Dec 30, 2022
0

Waiters are very rude! I ordered through online, and when I got there, the workers are sitting around I heard a Waiter say from the inside "Bitch you know we closed"! And, refused to give me my order after rudely calling me a bitch.

I will be disputing my charges to card.

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Pamela Wessinger

Dec 30, 2022
0

This WH has been going down for a while now. The tables and sides of seating area was filthy. The cooking area was also nasty. The coffee I was served was old. Not fresh. Said they were out of grits and hashbrowns. Always short on waitresses.

Cooks have just walked out b4. They have had to turn customers away cause ppl didn't show up 2 work. They need a whole new management team.

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Linda Cowart

Dec 29, 2022
0

Price of what we always order went up over 5 dollars. Think they just ordered our last food from there. We always ate there on trips or if we wanted an inexpensive meal.

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UJ

Dec 28, 2022
0

I am a regular at Waffle house and my server Rosanna was verbally abused by this new manager who takes over from the regular manager. Rosanna is sweet and funny and Avery good waitress. Made my stomach turn to see a very sweet server such as mine get talked to like that and treated very poorly.

I will make it my point to only come in that restaurant when Miss Kaitlyn is manager as she is a good and kind manager. This Kristie is horrible. She made my stomach turn. Thank you very Sincerely, UJ

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Shaquille Mathis

Dec 28, 2022
0

I am a Director of Operations for a company. I visited several of your locations tonight 12/27/22. I visited all 3 locations in Morrow and they were all closed with the lights on inside the building. Upon arrival at several stores, most of the employee's were outside sitting in their cars or either smoking in the parking lot. This is bad for business. No need to have the store lights on and the store isn't taking any orders. I know for my restaurants they would not be on my clock. I need someone to get in touch with me asap regarding this issue.

Thanks, Shaquille Mathis 229-869-0129 shaquillemathis@gmail.com

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Dewayne Edwards

Dec 27, 2022
0

This Waffle House is spring street in new Albany indiana. I went Christmas night at 6:15pm. My waitress was not very attentive to us we had ask for drinks and flagged her down to get our drinks. My waffle was cold then they tell us there is no heat and it was 44 degrees inside.

I ask waitresse to hold my waffle so it would not get cold and she said u did not order a waffle and I got all star breakfast. It was Waffle House 389.

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Tonya

Dec 27, 2022
0

I went to your waffle house on Buford Highway in Norcross on 12 27 2022. We were sitting there waiting on a booth to get cleaned after about 10 min I ask for the manager. The man cooking turned around and said I'm the manager so I ask why someone is not clean the tables your two waiters are just standing around.

He got in my face and said don't tell me how to do my job. That young man does not need to be a manager. This is not the only time my family has had a problem with this waffle house. My number is7707553112

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Jo McGee

Dec 27, 2022
0

I don't usually complain but I spent nearly $40 and the food was awful the waffle was tough as leather you couldn't eat it the grits was lumpy I ordered bis didn't get it or toast I'm sorry but that's not right

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Christina Melvin

Dec 26, 2022
0

Every time we go to eat at this Waffle House the staff is low and no one wants to work. They leave dirty dishes on the table so no one will sit down.

Also there is cigar tobacco on the walk way inside. I added a picture of the address

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Thomas

Dec 26, 2022
0

Casey Jones waffle house jackson tn went in on Dec 23rd around. 415am to order.no server two cooks behind counter then server walk In and she was high as a kite you could smell the pot on her.use to be my favorite place to go but not anymore.sometthing has to change waffle house in jackson tn are going down fast.

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Anthony Akridge

Dec 26, 2022
0

Had poor service at Dauphin and I 65 Waffle House in Mobile Al. Christmas morning. Staff ignored us did not seem friendly and never greeted us when we walked in.

Finally a server came over and my sister wished her Merry Christmas and rudely replied I DONT CELEBRATE CHRISTMAS!!! We waited forever to get our meal with no one in there . The floors were filthy behind the counter!!!

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Tori Rupke

Dec 25, 2022
0

Location 187 in greenville, NC

Placed a to go order for over $100 on Christmas Day to have breakfast with my family. Got home and realized part of order was missing. My fiancé went back to get missing food while everyone else ate. They were rude and took about 45 min to make the meal they forgot. So we didn’t get to eat all together considering it’s been an hour since we brought food home and my fiancé is finally on his way back with the missing food.

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Lisa perkins

Dec 25, 2022
0

I wanna know why you can't get through to ANY location on the phone, you've got a voice message stating y'all ain't taking phone orders then u hang up. People call waffle houses for other reasons besides placing phone orders wtf is wrong with y'all?

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Felecia Pender

Dec 24, 2022
0

We frequent the Waffle House a lot. When today at about 1045 am and Lauren the waitress that should have waited the table told Tamia to handle out table. Tamia came to the table and I said. “I guess I will be waited on yall.

My son says, mom I don’t think Lauren wanted to wait on us. So I asked Tamia about if that was her table and she said no. She told me she was asked by Lauren to handle us. So I called tor the manager, Monica…I explained to Monica what happen she then said something to Lauren and Lauren came over and apologize and said she was busy in which she was not she actually yelled at Tamia while taking our order to come get her order that was ready…she actually walked over to our table and

yelled at this young lady to get it now it’s ready as she was writing. Monica offered us…

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Curtis Coleman

Dec 23, 2022
0

I'm at one of your locations in North Little Rock Arkansas Camp Robinson Road.. I came inside the store replacing order and the young man was taking my order I just didn't like his attitude I was ordering he gave me one price one other girl gave me another price then

another girl gave me another price and I told him I said I don't like your attitude and then on the top of that he said well before order your food they cook it for you got to pay first if you don't pay you don't eat he's a young guy and then on the top of it he's walking around with flip flops on in the kitchen in the cooking area but you have the district manager to contact me at 501-817-6576 that's Curtis Coleman thank you..

can someone give me a call ASAP when they receive this message thank you..

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Holly Fortson

Dec 23, 2022
0

My son, daughter, and I went to the Waffle House in Cumming,Ga across from the Publix. My son and daughter each had an omelette and hashbrowns. I had cheese eggs, toast, hashbrowns and bacon. We all had coffee. Nothing was explained on my $39 bill.

The server was pregnant and slow. The restaurant was not clean The food was not even hot. We use to eat at the Waynesboro, Va waffle house when we lived in Crozet, Va. The food was hot, the restaurant was clean, and our food was itemized.

I am very upset about this. From reading reviews online-someone can get the same meal three times and charged different amounts. Why did she just put prices on our bill and not breakdown what we were paying for? I don’t get this and feel like we were overcharged at least $8-10 including tax.

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sw279845@gmail.com

Dec 22, 2022
0

Hi, My Name is Sharon and I have a store complaints with Waffle House on the Gordon Highway! I am not pleased with their service!! I am a loyal customer for years because I enjoy the food you prepare. But I have Two complaints, This one took place in November 2022 I had purchased a grilled chicken and hash brown bowl and I found one of the bread tie twist in my food I called and

went up there and reported , they looked at me as if I was lying , I have an Atty on my case Then now I went in there on 12/10/22 and purchase Dbl hash browns and side bacon I got home and notice I had sausage so I called to let them know thy sd I can come all the way back to Waffle House for side of bacon!!! are you kidding me!!

I told them I will not be visiting that Waffle House anymore!!!!! By the way it’s…

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MS SHELIA JONES

Dec 21, 2022
0

I entered the waffle house about 11:25 am it was me by myself, and a group of about 5 I sat in a booth and the other party could not make up there mine, so one waitress started taking there order mean while I was already sitting waiting, so I am still waiting to have someone say I'll be with you, 5min passed and this old lady start loud talking behind the counter at me asking what I was drinking buy then

I'm upset I said sweet tea. She brings it over and says the other girl would be there to take my order, when the other lady came she asked me did the other take my order I said no she didn't, so

she took my order and said sorry, so I watching this white guy come in the door sits behind me, then Watching the old lady and she know I was watching her she Hesitate to walk over there she see…

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Brian

Dec 21, 2022
0

There was four employees cars in parking lot and they had the door lock at the Pearl location

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Clifford Antilla

Dec 20, 2022
0

At unit 848 the store was dirty tables was dirty the 2 waiters is on service with not paying attention food was good but everything else kind of suck

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Marsha Gilstrap

Dec 20, 2022
0

I ordered all American breakfast enjoying my food until I looked down at my plate there was a hair in it and it wasn’t mine and you could tell it had been cooked in with the food .I stopped eating from my plate showed my waiter she then said she will tell the cook anyway no appetite and no apologizes or anything they have lost my business

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