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Waffle House

4.0
781 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Annette Roundtree

Jul 7, 2021
0

On Saturday July 3 2021 me and my fiancée stopped at Waffle House #90 I 95 hardeville to eat his sugar level was low and we never got served except the white lady getting off swept the floor underneath the table it was a lot of trash there it was about 2pm it was two black females and one male who was dancing and singing loud scrubbing the grill and a black lady with her hair wrapped hollowing from the back room then walking back and forth singing kiss me through the phone but

after 10 or 15 minutes we left because they acknowledged us you loss business because of customer service you can verify with John gathers 8033088170 thanks

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Jackie Morris

Jul 3, 2021
0

The Waffle House in Tillman’s Corner Al. has a new manager and the service is pathetic to say the least. There are average 10-15 staff behind the counter at breakfast. No one is doing anything. There are dirty tables and bars no one cleaning them.

People waiting to seat but can’t because of unclean areas. Walk in’s with to go orders get priority over waiting customers and the place is filthy. My order was not what I ordered and was cold, not to mention having to wait 30-45 minutes for someone to clean an area for me to sit and then wait another 20-30 minutes to order. Very poor management.

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Devina Smith

Jul 2, 2021
0

I am always going into the waffle house to get me or my son something to eat. I go in there several times a week to spend my hard earn money. I went in the waffle house in Thomaston Georgia on 7/02/21.

I went in and placed an order with the young lady that knows me and she is always sweet to me and I and sweet to her. It's several of them that knows me. Jennifer, Shannon. After I placed my order I went to go wait in the car for 20 mins.

I went back inside to get my food. It was a lady doing something with the dishes that didn't ask if I need help, seven people walked by didn't say anything. So it was a gentleman that came up and ask if someone was helping me and he was nice about it and I said no one has asked if I needed help and I have been standing her for a minute.

All of a sudden…

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Phyllis Wallace

Jul 2, 2021
0

Went to waffle house 1553 last night. One section was closed. Walked thru door waitress got in front of me and said this section closed. We closed at 9 but you can eat at the bar. My husband whom had a stoke and walk with a Cain can't sit at any bar.

The waitress Tanya was so rude we left. We eat at this waffle house almost every Sunday with no issues. But this waitress Tanya we will not be returning.

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PATRICIA R STANFORD

Jul 2, 2021
0

Perrysburg Waffle House to eat I pulled in as I was waiting to go in so I was doing something another car pulls in they walk in it succeeded and as I proceed to get out of the car they put old to go orders only so they can wait on one person and not me as it was I was revisiting because of a complaint in Toledo this is not the first time the store is done this I would like to be contacted at 419-917-9684 my name they should have been able to wait on two tables there was two people there please call

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RAKEL LOFTON

Jun 30, 2021
0

WE JUST CAME TO EAT. THANK YOU I LOOK FOWARD TO HEARING FROM YOU.

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Allen Daniels

Jun 28, 2021
0

My wife and I went in for breakfast.. tlhe whole stool counter was open and we were going to sit there, but it had not been wiped down and they were about to put silverware down and we had to ask to please wipe it down first..

but we decided to move to a booth that opened up... which was right by the register... My wife got her food, they brought my sausage and said nothing about the rest will be right out.. after a few minutes,I turned around and looked over my shoulder to see if they were bringing the rest..

A lady named Angela was at the register and asked if I needed anything and I said I was just waiting to see if they were bringing the rest of my order.. she said very smartlly.. " I did not appreciate her attitude at all and thought she was very rude... I also…

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Richard poole

Jun 26, 2021
0

I went to the Waffle House this am at 5:19 am they had 6 workers and they was just sitting around and 2 of them were outside smoking, i was at the local in Lindbergh And Piedmont by HomeDepot

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Jane Bodanski

Jun 25, 2021
0

My service was wonderful with my waitress she was very humble helpful kind and knew the meau off the top of her head. I couldn't help but notice how poorly she was treated .. by the manager and the higher ups.

They worked her like a dog belittled her and showed no care at all for her as a person. It Was disheartening to watch. I think someone needs to address this. It is clear this company doesn't care for their employees.

The blonde curly hair tall lady was horrible.

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Connie guiney

Jun 25, 2021
0

Last night me and my husband went to waffle house in Monroe NC and sat there for 30 minutes no coffee I said can we get some coffee and the cook looks at us if you want coffee you should of sat at a clean table so we got up and moved but hey every dam table was dirty and all she did was run her fowl mouth to me and my husband she was black and yelled at us when we got up and

walked out we still never got waited on she needs to be fired they are very racist with white people in there and I will not give up until she is fired point blank and we live in pageland sc and Left there and drove to Matthews waffle house Monroe la racist

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Connie guiney

Jun 25, 2021
0

Me and my husband drove from pageland sc to Monroe NC tonight to eat we came in there was not a clean table in there I asked if we could get some coffee after 30 minutes and the racist black cook looks at me and my husband and if you want coffee you should sit at a clean table but hey we got up moved down every table was dirty and

the cook was literally arguing with me and my husband so we left and drove all the way to Matthews waffle house and I will not give up until she either apologize to us are she is fired it's not right how she treated us tonight she has a fowl mouth on her and she was very rude and racist to us cause we were white and I'm sick of it I will keep checking until someone does something with her

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Cheyenne

Jun 24, 2021
0

I got fired at waffle for no apparent reason I was doing a great job and everyone liked me the manager is very unprofessional very loud and ghetto her name is tresia she has no kind professionalism at all the day before she let me go she was saying how I was doing a great job and how I progressed a long way from when I started training they messed up my hours as well before firing me I asked her why I was let go she said something about my culture and the. Hung up I.

com I do want to take this to court because this is a lot for me this really affected my life Sent from my iPhone

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Karen Jones

Jun 22, 2021
0

Good Morning I am contacting you via email because I can't get my issue resolved on the local level. I have been eating at waffle house for several years now and the past few month has been a terrible experience. I live in Augusta Ga, and I frequent several of your locations, however most recently I've had four bad experiences with your location on Wheeler rd. Augusta, and Wrightsbro Rd. Augusta.

Each time the food was not cooked correctly or things were left out of the order. Today I went back to the Wrightsbro rd. location to get a order corrected that I order on June 17, 2021 am., because I was told by the manager on duty that day to return, and they would correctly fix the order. When I returned today there was a lady there name Lynn who refused to correct my order stating that there…

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Russell P GOAR Jr

Jun 22, 2021
0

The waffle house on Washington rd, east point was not open at 0700 am when I pulled into the parking lott this morning. Customers were turning around and leaving.

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JAMES R MOORE

Jun 19, 2021
0

Yesterday 6/18/2021 around 1:00 P. M. I came in for lunch and the air-conditioning was not working and there was an obnoxious customer engaging in a sports conversation with your cook who was just as loud. I complained to Virginia of whom I believe did not do much.

This customer and cook behavior is unacceptable. The incident happened at the store location near Chic-F-let.

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Theodoris Gibbs

Jun 17, 2021
0

The Waffle House located on ML King Drive in Covington Georgia. Store 1846. The waitress as well as the manager would not seat my family on June 16 around 10:45- 11:00 pm. The staff of Chelsae Weeks, Angela Brown, and Lisa Benin refused to seat my family of four.

The incident could be viewed as racist in nature. During the time the establishment was filled with white patrons. All had seats. The staff had closed off an area where a family of three were seated.. I asked could we sit in the area with open seats.

The waitres informed us that she was the only one working the floor. She made no effort to seat us or inform us that the patrons already seated would be finished shortly. No invitation was offered asking my family to wait and seating would be avaialble.

The event was not what I…

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Carlos

Jun 17, 2021
0

one of your waitresses works drugged or drunk at the Waffle House in flat rock this happened Thursday June 15 between 11:45 PM to 1: AM she closed the doors so that no one could come in to eat or order, my phone (828) 575- 72-46

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Terry Cooper

Jun 16, 2021
0

I normally come here to eat while traveling for training. I have a much different view of your establishment. Sitting at the counter and an African American ladies walked in with kids excited about eating your waffles, which is amazing for toddlers. bad kids.

Your female waiter looked at me for my reaction and then teased this gentleman by saying "you're bad" but the damage was done. I was very offended by that action and will not be returning. Not that my small tab makes a huge impact, but this sets a tone.

Waffle House on US-36 near Fourwinds Drive Centerburg, Ohio.

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Vera Francis

Jun 13, 2021
0

Theis place is unsanitary severing coffee in dirty cup. The waiter was asked for water several times, but I never got it so I walked out the door.

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Nancy Flores

Jun 12, 2021
0

I went to the waffle in Davie Rd . Service was horrific. I had to ask the waitress several time to clean my table. She had only 3 table open and all the rest closed up. Several guest came in and the waitress ignored them and the guest left. This is disgusting!!!!

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Max schell

Jun 10, 2021
0

I Came here around 1am Thursday morning June 10 2021. I had Been driving around for about an hour trying to find a place to eat. I pulled up to this waffle house and saw people eating inside with plates and silverware. ” And walked in.

I stood at the front for a minute until one of the waitresses with a mean look grumbled to me “We’re take-out only” I looked around and saw people(who were staring at me and giggling) who had silverware, full drinks and plates of food. They were serving people but wouldn’t allow me to dine-in.

Why would you serve some people and not everyone? This is bad service. You can count I’m telling everyone I know to not come here.

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Ronald clark

Jun 7, 2021
0

I gave a tip to the cook and the waitress keep it

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Yolanda K Juroska

Jun 7, 2021
0

I went to eat at Waffle House in Mansfield, Texas. We arrived at 9:30 pm. We were told they would reopen at 10 pm, they were cleaning. If cleaning consists of sitting and talking and laughing, well,? Is is normal to close completely to close?

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Ron clark

Jun 5, 2021
0

The cook. At the store on St Rd 484 did a very good job on my dinner and I have him a little tip for his work and I found out the next day the waitress keep it

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Darlene Lee

Jun 3, 2021
0

I were at the Covington location Hwy 190 on June 3 when I was humiliated from your employees.she was the Latino and white lady.The store were Crowe d with customers.I had asked a question about a price from waitress.She directed it to someone who answered it.While she were in my presence here comes the Latino person trying to tell her something.She talked talked on and on till I left store.poor customer service.she needs to be firedhuh

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Lawana foreman

Jun 3, 2021
0

my first job was a carhop on roller skates and since then have worked with the public most of my years. I have dined at this waffle house #1068 many years and the service was horrible tonight. The server acted like I was a disturbance.

I sat after getting my cup of coffee about 25 min before I heard her give the cook my order , I had told her I wanted a party melt without the bacon but wanted the omions . And a bowl of grits.

Afterr the long wait I requested the grits which was cold and then when party melt came there was no onions and I ask her for some and got maybe about a tsp full. I paid my check and never ate .

It will be quite some time before I if ever go back.

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Johnny Hodges

May 31, 2021
0

Went to waffle House in high point NC on Westchester Dr worst service and food ever person behind counter cussing like a sailor took 3 times to get my order right employee behind counter had her baby back there feeding him.most unorganized place I have ever seen.no management in place at all.

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Alex

May 31, 2021
0

Third shift never answers phone for take out orders. I live 15 minutes from waffle house, I shouldn't have to drive to place the order, wait half an hour for my food, then have to drive 15 minutes home. I've tried calling to place an order for weeks, and third shift always refuses to answer the phone purely because they don't want to.

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Chetta McGowan

May 30, 2021
0

Went into the Waffel house couldn't get a seat because tables were a mess. There was at least 5 employees there & none of them tried to clean off tables. Stood waiting to be seated over 10 mins. I finally asked an employee could we be seated and have the area cleaned. After sitting down.

No one brought us menus or took our orders. Was seated for over 10 minutes once again no one ever came to assist us. Once we were getting up to leave one of the employees yell they leaving so we don't have to get them.

The waffle machines were so filthy no one took the time to try to clean off anything. Everyone was just running around holding there own little conversation with one another. Very disappointed in Waffle house of Grenada

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Dionisia Guzman

May 30, 2021
0

We would like to nominate the WH in Chester SC as the worst WH EVER! Worst customer service. All drug addicts including manager. Filthy potty mouths, liars, thieves, robbers, criminal records out the wahazoo works here. Food is subpar and district manager is a crack head.

We have seen drugs and alcohol being used by employees, management, and district manager at this store in Chester, SC. Please fire everyone and start over. Terminate all management. We will never be back to this restaurant.

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Ernest Pelfrey

May 26, 2021
0

36(d). Multiple times have I pulled up (I'm a regular I eat there 4 times a week) either the door would be locked while coustomers would be inside or after I had got inside they would lock the door. This is a major safety Hazzard if an emergency was to occur.

Not only that but could also bring a hefty fine if the right person walked up. They are numerous more I'd like to address also so please contact me. Thanks

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Patricia Jones

May 25, 2021
0

Waffle House here in Ennis TX. Cook by name of Derrick few weeks ago party of 4 waiting for their food he burned all the food. Svd they walked out and put blame on waitress. Then today 5/24/21 Derricj went outside and my husband Kevin stood up to get his keys and aDerrick said “Don,t worry no no body wants to steal your truck”He needs to be removed he is no good for Waffle House

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Edgar Jerome Tillman

May 25, 2021
0

Gary and Omar is holding my check will not give it to me because I asked to be transferred and Gary told me if I try to transfer Randy will put me back on a non-rehire lease that was last Monday I called corporate Wednesday they sent my check out Wednesday I still haven’t received it everyone else have gotten theirsI have been threaten and treated unfairly I’ve never dealt with that and Waffle house beforeThey are addressing an appropriate Lee and they are giving young girls money they are not acting as if they are managers and

I refuse to work for them to I need someone to get back with me as soon as possible because this is a real big issue it’s not just a complaint The waffle house is in Duncanville and Crocker hill I am also looking for a lawyer

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Edgar Tillman

May 24, 2021
0

Being threatened and haven’t got paid

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Damita Price

May 24, 2021
0

I was denied service. I was screamed at and cussed out by the District Manager, Wesley Yaeger. I was humiliated and degraded. All of this should be on your companies video. I will be filing a complaint with the Better Business Bureau and the Attorney General of Oklahoma. Mr.

Yaeger was very rude, disrespectful, and racist. He should be fired! The location was 105 S. , Okc, Ok. 73117

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Everett Tarlton

May 24, 2021
0

The people here are rude as s*** and slow as hell. The worst dining experience I've ever had with waffle House

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Melissa Richardson

May 23, 2021
0

At Cherry blossom Way on Georgtown Ky. Servers nice but cook AWFUL!! WAITED FOR OVER A HOUR FOR FOOD.

Finally got it and had to throw it in trash. He kept taking off grill and putting back on till he cld get caught up. Cheese steak cold and hashbrowns burnt so bad they crunched in mouth. Terrible cook!!

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Ryan

May 23, 2021
0

Yes I’m just wondering why the store in Fairfield/ Hamilton Oh no longer takes call in orders on fri or sat nights and why they only answer the phone 1 out of 5 times any other days or times I would think your carry out business would be important and serve as a valuable revenue at this point in time . Within the last six months this place has taken a serious nose dive and the situation needs to be addressed

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kimberly cleaver

May 22, 2021
0

I am a district manager for WH, Inc. I had an associate contact me on my day office telling me that his manager hugged him in the commissary and then kissed him on the neck, he stated it made him extremely uncomfortable when he rejected her advances she has cut his hours, threatened his job when he missed worked over taking his child to the emergency room, he had sent me and

the manager pictures of his child's injuries the manager told him it did not look serious enough to miss work, he did not come to work and he has been yelled at about this. he has requested I do not make him work in the same store with this manager and that he wants to move units.

I have reported similar situations to the up line with no feedback. He is very upset and he feels as his job is on the line if he is not…

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Randall Whiddon

May 22, 2021
0

Store 1709 Ashburn Ga Never answers phone. We can never place an order then pick. Always have to go order sit and wait 25 min then retrieve order

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Chastity

May 22, 2021
0

Terrible service, Waffle House on Manhattan. If I could give it a -10, I would,

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Jim

May 21, 2021
0

Elkton, Maryland store near DE state line, 0330 *) Messy & Dirty *) heard waItress tell customer, can not take your order, too busy *) cook not helping waItress, left area to rest. WaItress needed help, a 2nd waItress need for midnight shift.

If the health dept stopped in, this store would be closed. I will not be eating there anymore, and telling my friends to do the same.

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Melissa Gunn

May 17, 2021
0

We visited the waffle house on mccain blvd in little rock, arkansas on 5/16/21 at around 530 am. The waitress as soon as we walked in very rudely said this is to go right because theres no room to sit inside.

The restaurant was totally Empty on one side which we were informed was closed down. The rest of the tables were partially closed for social distancing. I work at a restaurant and know that they are allowed to open 100% capacity and there was no reason 1 entire side of the restaurant was not being used at all.

Every worker was extremely rude and i will not be returning

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Vicki McLamb

May 16, 2021
0

Visited Waffle House Unit 450 today. Have eaten there many times. Only a couple of miles from my house. Two tables not cleaned off. No o V one offering to clean them off.

Finally asked someone to clean our table. All the help was extremely loud and sounded like they were slamming dishes. Waitresses in back were laughing and enjoying themselves but not taking care of customers. This has gotten worse over the past several months.

After eating I went to the register to pay. Didn’t have a ticket. My waitress said she had it, but was standing around doing nothing. After 3 or 4 minutes of standing at the register she finally brought the ticket.

We have had several bad experiences at this location lately. We were a regular, but will not go back to the Waffle House on Alamance Rd. In…

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Alexis

May 16, 2021
0

This location is at the St Robert store. I have never experienced a situation like this. They singled my group of friends out and I was the only one who is black. the waitress said it was because we had a table of 5 but there was multiple tables who were seating 5 or 6.

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Nathan Schatzman

May 9, 2021
0

My ex has been spreading hideous rumors bout me to customers,coworker neighbors,while at work.This needs to come to a end,Tange is over 3 stores in this area an has done warned her once before,I am prepared to take legal action toward waffle house if this continues

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Terrie ingram

May 9, 2021
0

Ordered a waffle with my meal dud not get it. Every thing was cold.

Also did not get my country gravy. Will not be back.

also did not get a receipt.

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Robert Jacobs

May 9, 2021
0

I stopped at the little River restaurant at 4:45 am and was told that they are not talking any orders at this time as they have finished there shift and are waiting for the next shift to come in. The male employee stated its because of COVID no one wants to work.

He was polite but is this the way your company operates. I am or was a good patron and go to your restaurant five days a week as I work the overnight shift. If this is how you operate a 24/7 restaurant I will never eat at any Waffle House again!!!!. Phone 412-901-1200

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Cindi Avelar

May 8, 2021
0

Hello my name is Cindi Avelar I went to waffle house with my family today the lady's who are working there bring bad service they ignore me. The lady who was attending she didn't give us spoons and forks and when I asked another lady she didn't want to attend us and she only gave me one spoon with a bad attitude HOW IS IT I WAS SUPPOSED TO EAT WITHOUT A SPOON AND

A FORK AND A KNIFE and when I went to check out I asked for the copy of my receipt and the lady who was attending asked me I left a tip on the table my answer was no and she told me to leave a tip on the table I said no and she told me one more time I said no again and she yelled at me to not come back she repeated it 3 times and

she told her team that I didn't leave the tip and they all yelled at me don't come back the store…

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mark denard

May 7, 2021
0

I have been going to the Waffle House in Roanoke Tx for at least 21 yrs and sometimes 5 times a week. Their are times Itry to call ahead to place an order early but on 5/6/2021 no one answered which is fine I only live 12 minutes away, When I get there at 5;am their are only about 5 people and

I ask the young man whom I know why he didn"t answer the phone and the cook Jessie just went off told mre to get the fuck out,I have never had an argument with anyone there and always tip well I have even tipped Jessie for cooking, Thru the years my family and I and my friends have spent thousand of dollars there but if your employee can talk to me that way and

represent Waffle Hose maybe we will just get out,I wonder how much money he has spent with you,The one lady told me he want let them answer…

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