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Waffle House

4.0
614 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Concern customer

Oct 5, 2023
0

For the last 4 months I watched what I now know to be Matt- who runs things and He and him alone is allowing Cat- to stay on and steal from the company this location has lost two managers in the most of this guy Cat stealing from three stores there’s plenty of evidence and videos of him stealing - thing missing him busing tags on locked door and he is never held responsible due to Matt and his relationship Wendy who is no longer at this location told us Matt would fire him , and

Matt tells them they need to find his replacement before they can get ride of him- also Matt appoints another manager to that location and locked her out of the cameras so she can’t even keep track of things in the store to see whAt meals cat cooked and didn’t pay for or cat who’s a cook cashing out money as if…

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Kimberley curtis

Oct 2, 2023
0

Yesterday my mother and I had lunch at1531 west walnut ave in Dalton Ga 30721 a lot of people were working but not really working the host at the door was really nice and polite he sat us at the handicapped section since I am in a wheelchair two of the waitresses were not really doing a great job one was singing hank Williams why u u smoke she yelled to get high which was uncalled for the door house sat 4 young girls at a table then

her mom and a 4 more at another table the waitress went to the boss which was helping cook the boss lady called the host boy out in front of everybody in the restaurant I was trying to tell the loud waitress how rude that was so she pointed at me told the boss she needed to come deal with me so the boss lady told me I didn’t work there her attitude was very…

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April

Oct 1, 2023
0

This girl always flirts with my boyfriend every time I go she only talks with him I dnt appreciate it

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Mark Head

Oct 1, 2023
0

Today October 1, 2023 I had a horrible experience. My food was not done. The first chicken was burnt and salty. I sent it back and the second one was full of old oil looked to me as if the grill wasn’t cleaned before cooking.

The eggs wasn’t done and the grits was stiff as cold peanut butter. The manager on duty name was Morgan.

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Jennifer Vega

Oct 1, 2023
0

231 waffle house on dothan has terrible management!!! Of I could give 0 stars I would . I get charged a different price eveytime I eat there ....

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Jennifer

Sep 30, 2023
0

Waffle house at Perdido Key #1096, I think. The service is poor and 3 servers were just not friendly and our server was very inattentive. I had to get up and asked another server pouring coffee to her customer to also pur some in my cup.

I had to asked for a straw for my kid twice. " Despite all this, I felt the need to tip 15% that was not deserved. I've been eating at waffle house for at least 3 decades and this is the worst and rude service by far.

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Earl d lilley

Sep 27, 2023
0

75 Ouse refund of $3 tip . my address is 947 county road 2859 Cleveland Tx 77327 my number is 346-612-5073.

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Elizabeth Henderson

Sep 27, 2023
0

They said they would not wait on us cause they where not taking tables till 9 pm and then the manger so rude to us .and called the cops because there was a dude busy talking to his girlfriend and he acted like we where doing something wrong

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Janie F Tucker

Sep 26, 2023
0

I left my sunglass their and call back to see who had them the Manger said they threw them away and i ask why would you throw them away that not protocol you keep them for 90 days and then if no one claim them you turn over to police. this is the waffer house on government street near the loop or the cannon Mobile Alabama.

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Bridget Smith-Barnes

Sep 22, 2023
0

As normal, the restaurant located in Stockbridge, GA on Henry Blvd was busy. I frequent this location very often because of the customer service and the team there work together. Today, I was in route to a doctor appointment an hour away and decided to get a to go order.

I was second(only two) in line and we waited about five minutes, no problem. When I stepped forward to place my order, Amanda(I'm thinking was her name but also has Red on her name tag) told me to step aside to let her get the man that had just got behind me.

I stepped aside while asking is this how you guys do this now? She gave me a very nasty look while turning her nose up and replied yeah. After cashing that customer out, I then stepped to the register. Amanda then told me to hold on a sec and went to a booth but…

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Billy Rasnick

Sep 21, 2023
0

I was attempting to eat at the store in kernersville nc. I sat there 30 minutes before the server called my order. I had to leave for work and never got to eat. She is a poor employee. I have seen that the employees can say and do ever how they want to and nothing is ever done.

The menu prices go up every 6 months while quality and service go down.

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Bryan Sagle

Sep 19, 2023
0

I was giving a job at the Grove City location, Hired by the District Manager Ryan S. It took eight days for him to actually let me work five hours. Day one Interview. Day two Ryan had me drive 25 miles from home for what was to be my frist day of training!

I arrived Ryan had me sit at the high counter for almost 45 min, he then found time for me at which point all he did was put me into the system and gave me a pay card this was on a tuesday. Ryan said come in on Friday and you will start training.

Friday 8am I arrived, Once again Ryan made me wait again almost 45 min. the job postion is for a cook in which Ive never done. Ive been a mechanic for 25 years and want a change I also have a disabillity which was all made clear in the interview.

The only job training instruction I got from…

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Mrs. Potter

Sep 19, 2023
0

I was threatened by the manager after the horrible service I received.

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Jene Gill

Sep 18, 2023
0

I came into your store today and the young lady with the dreads took my order.

However prior to her taking my order 4 mature white women attempted to get service. They decided to just take one of the tables that was dirty but could accommodate them and would just wait for the table to be cleaned.

As she walked to the table whatever was on the floor was sticky and snatched her flip flop off.

They stood at the table waiting to be acknowledged and one of them began to complain amongst themselves about the dinning area being dirty, the other lady said once again we can just wait until they clean it.

The girl with the dreads was at the front register discussing with her peer that she had woke up at 7 am and talked about her night prior.

After a few minutes of them going back and fourth she…

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Shianne

Sep 17, 2023
0

I dined in tonight. I was sitting at the high with a couple friends and the cook. They called him Rodney. He was being very rude and disrespectful towards my server her name Trish. Was telling her to do her fucking job and it wouldn’t be a problem when she was doing her job.

I don’t understand how he still has the job because I’ve heard him be very disrespectful to multiple people on several occasions and he still has the job. I’m never eating here again if he is cooking. I don’t thing it’s right to talk to these women like this.

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Darlene Bunch

Sep 17, 2023
0

We have been seated now for an hour or more and there's people that has came in behind us at least families and we had to physically get up and be made aware that we are here and then we got argued with about it and have yet to even get something to drink dirty table still has yet to acknowledge that we're even here and knows that we're here because we told her we were and she still continues to attend other customers before us

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Michael Mcquary

Sep 16, 2023
0

Russellville Al. 3rd time order not cooked right eggs to done and bacon cooked so long has burnt taste. I was talking to customer next to me about food and waitress chimes in with well we don't live in a perfect world.

something needs to be done.

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Muriel waitr

Sep 13, 2023
0

The waffle house across from the BeauRivage in Biloxi Mississippi did not honor the fact thaty.he is a disabled.vet.and made a.comment that he did not show his identification that he Might just letting people this he is a vet. This was so rude as he was shot 4 times during Viet Nam. And served his country for 27 year.

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Jessica Buck

Sep 11, 2023
0

Why is there so much drama at #1154? We have gone their for years. Over the last several months, there has been nothing but drama with the employees.

Good bye Waffle House. Time for us to move on.

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Veronica Clark

Sep 9, 2023
0

Ordered an all star breakfast the lady who took my order was scratching her head and robbing her face and didn’t wash her hands, while making my waffle!!! I’m very upset about this and I will not be eating there again!!!

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Joseph Adams

Sep 9, 2023
0

I ordered an all star breakfast and The employees forget my waffle ,and forget the bacon on the side that I ordered. The cook was talking on ear peace head phones the whole time I was in the restaurant. When I asked about my waffle they said they didn't hear me order it ,and tried to charge me again for it.

So I left turned around when I realized they forget my bacon. and when they finally cooked my bacon I asked for hot girls, they replied that they gave me hot grits , I replied that they forget my bacon and me waiting for them to correct their wrong ,let my grits get cold.

Then they basically told me and my wife to leave ,they had enough of us . Then they got loud and it was a whole scene. It was a guy and a female . I think the guy was high on drugs or something.

he kept forgetting…

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Scotty Mcclendon

Sep 6, 2023
0

Went to the Waffle House on stateline ave in Texarkana Texas while on a trip to take my wife to the doctor. The cooks this day were EXTREMELY slow. I got my food a good ten minutes before my wife.

The presentation of the meal was sloppy at best. We are fans of Waffle House and eat at many of the restaurants that we come across. Food is always good and service is always wonderful.

However todays meal was sub-par. Thanks. Scotty McClendon

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Christy and Joseph Fischer

Sep 5, 2023
0

On Sunday morning on Sept. 03, 2023, we took our 2 grandchildren that are 17mths and 3yrs old to your establishment #1273, Hwy 101 Greer, SC for breakfast. We have been going there on Sunday mornings for sometime now. Usually, we end up sitting in an elderly lady's section and she is so pleasant and nice. The experience was exceptional. However, for the past 2 times that we have been in, we have ended up having to sit in this younger girls section. She is blonde with a ponytail, the manager there will know whom I am referring to.

There was a couple that had a small child leaving the table that we were going to sit at. The lady saw that we as well had a small child and she cleaned the high chair for us. She wiped off the table and stacked the plates in 2 nice stacks. we walked over to the…

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Crystal willis

Sep 5, 2023
0

I work at the elizabethtown restaurant I’m new only been working for about a month the manager January and her daughter breanna are very rude i mean very rude because some of us new employee can’t call orders and some of us don’t learn as fast when I go to call orders they make fun of me or blow and roll their eyes make me feel really stupid and make me very anxious about even calling orders im not usually one to complain but

it’s ridiculous and very rude and her daughter breanna is not my boss but she sure makes it feel like she is because if you don’t do what she wants or don’t do something she ask she’s smarting off she talks to us like we are STUPID im far from stupid they are rude in front of customers and cuss and all smoke pot out back like I said im not usually one to complain and…

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Melissa Maclean

Sep 4, 2023
0

Went to the location in Huntersville, ,NC at 12:05am and the waitress came out and said new management, we are no longer open 24 hours. We are not open.

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Robin Mills

Sep 3, 2023
0

Since you all refuse to answer the phone ,,and you also like Tim and Dave doesn't do their job ,I will be going to the -----,,you'll find out when your approached

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Joe lowry

Sep 1, 2023
0

Arrived for breakfast at 5:45 am. Cook turns around and asks how many. I say 2. She priceeds to command me to move to waiting chairs until second person shows up. I wanted to order then, not when my friend shows up.

Restaraunt was not full of customers. What the heck!

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Flowery Branch, Oakwood, and South Gainsville, GA

Sep 1, 2023
0

I grew up going to Waffle House. I thought the WH were bad down were I was originally born & raised. That being said, it is Waffle House. A lot of folks do NOT understand that this place IS NOT a restaurant but fast food.

However, NONE OF THESE PLACES EVER ANSWER THE PHONE OR THEY ARE RANDOMLY SHUT DOWN WITHOUT EXPLANATION AROUND HERE. The waitresses are always looking for a reason to get out of work or put the restaurant phone on silent. I’m tired of it.

Get your system straight where you can track when the phone is offline or not so that you can make more money. 00 from me in my lifetime because the phone is on on mute OR they unplug it.

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Kimberly Douglas

Aug 30, 2023
0

My food was messed up and no one seemed to care. Not my regular 2 days a week. I went back with my Mercedes and the food. And was told that it wasn't done on their shift. Shift time just changed so they could not help me.

I called the next business day and was told. There's no manager available. But there was no way that could help me if it wasn't done on specific shift.

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Ra’Shayla McDonald

Aug 30, 2023
0

Bacon burnt . horrible customer service!!!!!! Had the supervisor on duty 8/29 @ 8:20pm to remake MY ENTIRE MEAL .. the waffle came out burnt the second time around . The waiter Hopie wasn’t friendly at all !!!! I was the KENLY LOCATION.

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Jon Zlater

Aug 28, 2023
0

myself and a friend tried to get her to understand that the old retired doctor most surely didn't mean for his request for her. To get his. Waffle was. let me know corporate outcome.

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George Jones

Aug 28, 2023
0

When you switched to the Simply Bottles, not only were you delivering a smaller quantity but the old minute made Simply Orange taste like dish water,

You have added a ton of money to yours bottom line

You do rate the low stars on service.

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Marion A Eason

Aug 28, 2023
0

My Name is Marion Eason and I am a employee at Unit 351 and, I feel I have been discriminated against because I have been, the only employee that has not been able to work, I feel that I shouldn't get compensated for me not, being able to Work the shifts that I was assigned and no one contacting me after I tried to text them and talk to the district manager for all the locations.

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Kaye Sampson

Aug 23, 2023
0

I called my order in at 345 am on Wednesday 8/23/23. Associate (Heaven) took order, repeated order back 3 times then informed me my order b ready in 20 min. I get to my location 5602 Mableton Pkwy at 405am enters and ready pick up order, a ROACH ram across counter, waitress wiped it with the rag and asked again about my order, I responded I called in, she responded.

I’m so sorry, we r just starting it. I informed her this is 3rd day in row I came in and order was started, young man came around corner and kept apologize and said I’m starting it now. I said.

Don’t worry bout it, ya too much lolligagging and informed waitress she repeated order back not 1 but 3 times, and my order was not ready on this third day of coming there! I’m done, I will make sure FDA, better business and local news…

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John hester

Aug 22, 2023
0

Told the waitress our order, told her that we can't have pickles because we're allergic and please not too burn anything They completely got it wrong Pickles on both orders Couldn't eat anything We tried to give them the benefit and wanted to try it again but hey they again messed up Seneca SC 6:50 p.m crew

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Pamela Cook

Aug 22, 2023
0

I went into Waffle House in Ridgeland, SC, during second shift(2pm-9pm) on a Sunday and I am a local. Had two other people with me. There were 4 waiters and 1 older Caucasian man, who was cooking. They brought in a speaker and had their music way too loud.

Not the juke box either. Our waiter was very nice and respectful, young black guy(Jordan) but one of the other waiters was standing around, playing on her phone and playing to music and singing. Kept looking over at us, saying that she wished we would leave so she could jam out to her music.

Kept turning the music louder and louder. More people came in, and she didn't turn the music down or up. I did not call the actual store to complain because I knew nothing would come of it. She was just rude.

When we paid our ticket, she said no…

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Cameron

Aug 21, 2023
0

The Waffle House in batesburg Lexington county SC never answers the phone, employees struggle to serve guests regardless of capacity and regularly ignore call in orders, it’s very frustrating trying to call when they only answer the phone once every 10 times a phone call is made across when we would like to get a quick take out order, they’ve missed out on a ton of orders and it’s a regular problem.

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Holly

Aug 19, 2023
0

The young lady that works third shift at the Green Oaks store. I believe her name is Abby she spends more time doing drugs in the bathroom or outside then actually taking any orders I have witnessed her buying pills. I have witnessed her getting the man that brings her the drugs bags of food, some of this taking place literally minutes before managers walk in the door

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Lopez

Aug 19, 2023
0

Walked in to place a to go order I Rees’s told by both managers that they don’t do to go orders when busy. There were chairs available in the restaurant. Not to capacity at all.

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Preston

Aug 17, 2023
0

Last week I was in 2230 chesnee hwy location. I had to leave with out ordering because of an extremely rude waitress. I ordered sweet tea, and she kept belittling me and saying things like he won’t shut up, he keeps talking as if I’m listening.

I was so upset I left. She has since started rumors trying to get me fired from my current job. I will never eat there and won’t advertise Waffle House.

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Sierra Woolsey

Aug 16, 2023
0

WELL RD WEST MONROE LA LOCATION: So I just want to make this post so other parents and people are aware of what kind of people are at this location which I get it, it’s Waffle House but still it’s an establishment that they should hold themselves to some standards??!

We are at the Wells Rd. Waffle House in West Monroe and while we sat down my sisters 2 year old son was crying and having a fit like all kids do and she was trying to console him trying to calm him down it was no more than 5 minutes!!!

Then an employee with a crackhead smile is going to come up and ask her if she can “calm him down bc people are trying to eat in peace” we just looked at her like are you crazy rn? That’s what we’re literally doing in this moment?!!

Brooke told her “that’s what I’m trying to do? ” Like HUH so…

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Robert

Aug 16, 2023
0

Aug 15-16 I was at Waffle House on atl highway in Montgomery, we entered prior to 12- there was about 10 people placing orders- and we was told by the server Storm- that it’s gonna be awhile- she was very slow but we waited, 12 passes and when the people before us was leaving other customers can in After 12 and She started taking there orders , and I asked her why is she taking there orders because we where sitting before they walked in she told me she didn’t have to server me then

I told her then done at which point I was pissed and hungry, she had a horrible attitude, then she yelled get out and I exchanged words with her and even when I was up leaving speaking to the cook she tell again get out

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Rosa Shavers

Aug 15, 2023
0

My Name is Rosa Shavers, I visited wafflehouse restaurant 580 Warrenton Road, Fredericksburg Virginia 22406, store #1011 on Aug 9, 2023.. while eating my breakfast., an incident happened where butter packs were too close or on the grill a loud popping sound went off and a butter pack exploded and flew in the air and landed on my head and my clothes..

I spoke with the young lady who said she was the manager by the name of Alisha who said she was sorry and she would get my hair redone if I provided her how much it cost...I had just went to the salon 3 days prior and showed her the proof on my phone...she then left and went in the back for about 15 minutes or so and returned and said she spoke to her supervisor Trystan Alfred and said he told her to tell me accidents happen since it was an…

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Sabrina Edmond

Aug 15, 2023
0

On 8/15/2023, in the morning, at 3016 Piedmont Rd NE, Atlanta, GA 30305, my party was not greeted as is customary at Waffle House, and we waited at our table, 10-15min, with no one taking our order. When an employee was confronted, we waited again, with no service. We left.

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Barry Goodin

Aug 15, 2023
0

I’m at Waffle House on Morgan Rd in Bessemer, Al. this is the Very best Staff I’ve ever had at restaurant. Tae the Waitress and Cooks are really awesome. Waffle House definitely needs more Employees like this.

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Anthony Billiot

Aug 13, 2023
0

The manager Tabitha Smith @ 1444 tunnel rd. Asheville, North Carolina was absolutely rude to me for no reason. She asked what I was doing there, I told her to get something to eat. Then she said we'll, hurry up and leave.

An employee can not do that to paying customer. That lady has an attitude problem. I'm also not the only person she's been rude with.

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Shasta Perry

Aug 13, 2023
0

The waitress named Kim Gillialand at the restaurant you have in Sylva, NC is rude and refused to serve us because she didn't like one of my friends. This has happened twice with the same waitress, she made our whole party leave.

I think this is a violation of rights or at least it should be. She should be fired My phone number is 8285065024 Thank you

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Vicki Gillespy

Aug 12, 2023
0

I was given a pecan waffle on a dirty plate that had peanut butter chips on it. I am highly allergic to peanuts. I called the waitress over and she was concerned. What bothered me more than anything is that the manager walked past my table and looked at me but never stopped and spoke to me.

Thank God I had a epi in the car. I felt like a piece of garbage that the manager had no time for me. Very depressing.

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Edward Shirley

Aug 8, 2023
0

Father restaurant in Fort mill sc. we eat on regular on Tuesday. Food is good but service is awful. talk about what's on tv. Can't get orde4 correct. Takes forever to get a refill.

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Camille Boyd

Aug 7, 2023
0

On Saturday 08/5/2023 I went to the Waffle House on 5532 Atlanta Hwy, Montgomery, AL 36117 I told the person which was a (lady to give the tip to the cook she looked at me some kind of way so I knew it was kind of strange but I didn’t pay it any mind but at 2:00 a.m I received I text from my cash app saying she took a $2 tip I didn’t give her permission to do that at all

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