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Waffle House

4.0
639 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Gary Nichols

Jul 1, 2023
0

0n 1 July, 2023 I set at the counter at the same time as a mother and daughter. The server (poor choice of title) working the counter waited on the mother and daughter and totally ignored me. I had to have another server get my coffee for me. I also addressed this to the on duty manager and he pretty much ignored it. I stated to him that I would contact corporate.

The females name is Victoria. It appears that she stands around and talking with her best. Laughing and having a good time. If this is the type of person representing your brand, then you will do nothing. Hopefully, this will not be the case.

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Teresa Birdsong

Jun 30, 2023
0

Friday June 30. 8:00 am. My grits was very lumpy, could not eat them. Was not happy with my order, they didn’t even try to add a little water and stir them up real good. 25. Thank you. Teresa. 615-310-9501

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BETH SWEDERSKY

Jun 30, 2023
0

As I was at your establishment in White House, TN our waitress was hugging and showing PDA to the cook right behind the counter in front of the customers. Then her and the cook decided to sit down and talk at the counter and ignored us as we were trying to get a drink to go. Finally another server acknowledged us and got our drinks.

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Felicia Johnson

Jun 29, 2023
0

June 29, 2023 Waitress Name: Santeria Location: Waffle House 104 East Church St Sandersville, GA

Today I went to the Waffle House in Sandersville, GA to get food and the waitress was very rude. I first asked her if I could use a gift card and she said yes. I placed an order for a bacon egg and cheese melt. I told her that I didn’t want bacon I wanted sausage instead. She neglected to inform me that there would be a price increase for the sausage. The total call to $11.11 which was more than the gift card. I asked her what was that price for and she said you want sausage. At this point I changed my mind. She preceded to ask her co-worker to sign the ticket because “she done changed her mind it had to be accounted for.” After the co-worker sign the ticket she got the book back and threw it…

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Curtis Sanders

Jun 29, 2023
0

I absolutely love waffle house! This review is concerning the appalling conditions you ate allowing your employees to work in at the Wiggins Mississippi location. I visited this location again on 6/29/23 and it's still out! The day temp is in the triple digits with the heat index!

Please help these people out! I visited during the evening and with the portable air conditioner and fan it was barely livable.. You are lucky these employees even come to work! Corporate should be ashamed!

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Robert S Morrow

Jun 28, 2023
0

My wife and I had breakfast on May 2, 2023. 00. I paid with my AMEX. 00. When I contacted the store and asked for the manager, he was not present. The Mgr. 00 out of the register. It appears “someone” altered the charge thinking I would not review my bill.

When confronted, I was reimbursed without any further discussions. This is a serious ethics issue. And a breach of trust. I will never use a credit card in Wafflehouse again, if I ever choose to go back! I have started keeping every charge receipt until my bills have been posted.

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Mignon Roberson

Jun 27, 2023
0

My family was refused service due to discrimination! Our waitresses was very rude from the start and she didn't follow the directions of my husband's order he wanted over easy eggs the were hard he wanted limp bacon it was very crispy when she sat his plate down she said that the cook had been working for 17 hours and

she would not be remaking food when my husband told her it wasn't cooked the way he ordered we were told that he was rude and that she would not serve us she had just gave my 11 year old'splate to her she then takes it back and dumps it out in front of her and says she will not serve us ! I am beyond angry!

If I had enough money I would sue! I really hope someone takes this seriously because the waitress and cook this morning at 2am are very bad for business! This was at…

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Lisa Bodie

Jun 27, 2023
0

When I pulled up all the workers were piled up outside smoking One called me sweety. I'm a 54 yr old white woman I don't need a bunch of black guys calling me sweety telling me how good I look.

I was so uncomfortable I ordered and sat in my car. Then they got my order but couldn't let me know it was done I sat there a hour and nobody said a word I was very upset when I left and won't be back

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Debra

Jun 27, 2023
0

The waffle house in Brookhaven, MS. is hot ass mess. It has the worst unethical staff there is. Every time you go you get unconcerned employees. Tonight was extra horrible. The supposed to be waitress never took our drink or or even acknowledged us at all.

After waiting for 15 minutes while she bitched and complained about people being fake and everything else we got up and walked out. I don't know who owns this place but they really need to clean it up. Tonight was just a disgrace.

I'm ashamed to tell anybody to go to waffle house in Brookhaven and this is my home town. The cook was clueless and the waitresses was horrible. I would love for someone to contact me so I can tell them how ridiculous this place is.

I love waffle house but this is damn ridiculous. Thats how disgraceful…

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Penny Gilleland

Jun 26, 2023
0

well, I came in and set up a counter in a I said I want to move to a booth gave me a real bad look and wiped it off but didn’t wipe good at all and I don’t appreciate being treated that way i come in about 3 times a week

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Melinda Davis

Jun 26, 2023
0

The people were rude and wanted to tell us the table were not clean as soon as we walked in the door. Very unprofessional

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Tonya Jackson

Jun 25, 2023
0

When I went into the waffle house Saturday morning I spoke to a guy that I thought was cooking and I let him know that I do not eat. Pork and if he could clean 1ofthegrillsformy Meal OK he let me know that it was one that was already clean and hadn't had any pork on it and was gonna be used to cook?

After that one'swaiter waiter came and let me know what my total was I went and paid it OK now. This is a thing the lady that was cooking had said something about an extra waffle so I started looking at my receipt to see what was extra on it.

And I went to my waiter and my waiter explained to me if things that she charged me for and everything that was on it and then when I got. My meal I had asked for extra eggs not knowing that the order did not come with eggs so once she explained that to…

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Andrew I Clark

Jun 25, 2023
0

the cooks here are very Nicely, skilled in providing a great selection of disks to consume. Unfortunately the oldest ladies black ladie, is unskilled an in need of retraining, when it's come to customers serving. she's constantly use profanity in the presence of customers, or toward customers.

she's continually to bragged about those fileing comments or complaints on her,and said ,she don't give a dame about customers sending complaints. Really she in need of attention here at this famously location. HER serving is poorly, I ask for a glass of water with coffee,it's took her 7 minutes to serve water,the coffee was warm, not hot,and the last cup in the pot.

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Stephanie Jones

Jun 25, 2023
0

Stopped in for breakfast at the Waffle House located at 7641 S Raeford Rd in Fayetteville, NC.

Placed an order for wheat toast and 2 eggs with runny yolk. The waitress said that was called over medium (whites cooked, runny yolk).

Received my food and the eggs were totally cooked. Requested new eggs. Second plate came out with 1 runny egg and 1 totally cooked egg.

By this time I was done - called her back over and said it was still wrong and told her never mind I wasn’t going to eat.

She took the food away and apologized. What has me writing this review is the employees standing around talking about how the food looked fine to them and that I was being difficult.

I had gastric bypass surgery and ever since my surgery I cannot eat any egg that is fully cooked (scrambled or hard boiled).…

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Jon adland

Jun 25, 2023
0

I went to the Waffle House on Southport Rd in Indianapolis last night June 24 around 7 pm. I have eaten at Waffle Houses all over the south and midwest. Besides this being dirty, when I arrived there were two customers at the counter, the chef and one waitress.

I took my seat and ordered quickly. Now I don't expect a Waffle House to be quiet, but the chef at this Waffle House was so loud that it was hard to read my book. He was unkind in his words toward the waitress, but I ate my meal and got ready to leave.

The waitress asked how was everything. When I complained about the chef she said that was her boyfriend and then mocked me. I immediately got up, paid my bill and left to the sounds to of other unkind words. This is not my usual experience at a Waffle House, but i thought you should…

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Reta parrish

Jun 25, 2023
0

This Incident Happened 6/25/23 @ 12:35am @ The Waffle House In Erwin Nc . Me And Four Other People Went To Eat And A Women And Boy Waitress Was Working With Attitudes And Being Rude And Throwing Our Food Down On The Table And We Asked For Plastic Wear And

Said We Had zero Pay 10 percent For It When It Said Clearly On The Sign For Take Out Orders . The Cook That Was There Said He Over Heard Them Talking To Someone About Being Mad Because They Couldn’t Leave Work To Get Drugs.

Then They Called The Police On Us Because We Was Trying Ask Why They Had Attitudes And Being Rude And More . I Just Need To Speak To A Head Person In Charge Because They Don’t Need To Be Working There Acting Like That. Thanks

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Jennette McConaughey

Jun 24, 2023
0

I don't know about June the 17th or 2023 I went to The waffle House located on conover boulevard in conover unit 2085 upon my arrival there there was a couple that came in behind me and they told me there was an empty seat at the end of the counter which I gladly took once I walked up to the count of the waitress hatefully said I'll clean it off in a minute I said no problem shortly after that she came and

finally cleaned the counter off and I sit down I waited and waited and I had several conversations with several customers there who knew who I was but I'm still waiting for someone to come and take my order so the couple that came in behind me went down to the end and sit down in the pool and they admit me rushed over there and started serving them ask the question why y'all serving…

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Bobby

Jun 23, 2023
0

Came in today to the Waffle House on 3113 bandera st in Denton tx the server lady was very rude I was told to order online but seen they were talking other orders in person asked why I couldn’t order in person the lady walked off rude rolled her eyes and said I’m already busy so I leave too outside seen the manager walking in asked him if I can have a word with him he waved me off and said he has to get inside and

didn’t have time to speak worse experience at any Waffle House I ever had contact number is 4698392587 I prefer call

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Paul holmes

Jun 23, 2023
0

Your restaurants are so cold you cannot enjoy eating in there and by the time you get halfway through your food's ice cold.

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Delta Dunn

Jun 23, 2023
0

Yes my name is Delta Dunn an I'm writing in regards to the carrollton ky waffle house. Tonight while me an my husband were getting ready to pay for our meal. I was standing at the counter waiting to pay for our meal when I happened to look over an notice a roach on the counter.

I am beyond disgusted with the nasty and uncleanness of the restaurant. I grew up pretty much in the Lagrange ky and carrollton ky waffle houses to see this makes me I'll. I would like a phone call back on the matter.

You can reach me at 502 221-1398 thank you

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Lauren fortenberry

Jun 21, 2023
0

While traveling yesterday Monday June 19th, 2023, my fiancé and I decide to grab Waffle House because it was walking distance from our hotel, as we approached the entrance of the Waffle House two female employees ( which looked to be the ONLY two waiters there, with customers inside) quickly throw down their cigarettes and rush in before us and we hear them exchanging words and staring at us, well no sooner than we get inside the doors they began yelling “nah nah not you no sir” to my fiancé.

Keep in mind we are traveling from out of town and have NEVER visited this Waffle House or even this city before!! We stand their with these “what’s going on” looks on our faces, and then the older of the two female employees starts yelling for us to get out, that we can’t come here, that my fiancé…

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Natalie

Jun 20, 2023
0

grits call aak to speak to Manager told him I wanted my money back he said ok got up their he seen the plastic in the grits and said he no where that came from them said theirs no manger their to give me my money back he said the manager will be there in 20min they kept playing games now I'm going to get my lawyer involved didn't want to at first I just wanted my money back now I have to take it a further then wanting my money back.

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Melanie Schuetz

Jun 20, 2023
0

We are at Waffle House in Madison ,AL and had the WORST service. We were there late morning. It was not busy. We waited at least 25 mints before we placed our order. The drinks came after the meal. The meal was not served at the same time.

I had to wait on my bacon and my husband did not get his wafffle until long after we were finished eating. The waitress asked us if he wanted it “to go”. We had to ask several times for our food.

The restaurant is always filthy (food all over the floor in the kitchen and underneath the tables. The service at this restaurant is not usually this bad but the restaurant is always dirty.

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Jennifer Lucky

Jun 19, 2023
0

My family was wanting Waffle House , we drove 1 hour to the nearest Waffle House to be told they didn’t have a cook! There were 3 employees there , 1 sitting in a booth, that met us at the door to tell us they didn’t have a cook!

We drove 6 minutes to the 2nd Waffle House on Oscar Baxter drive in Tuscaloosa to a closed Waffle House with yellow tape around it . We then drove to a 3rd Waffle House in Tuscaloosa on McFarland Blvd and they didn’t have a cook either!

So then I’m like it wasn’t meant for us to have Waffle House tonight ! You have 3 or more employees at the restaurant but none of them can cook !!! What’s the deal ? I wasted time and gas to go to 3 Waffle House’ to not even get a damn waffle !!

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Diane Bennett

Jun 19, 2023
0

About 2 AM on 17 June my grandkids went in to have breakfast, and whoever was serving that morning was very rude and disrespectful. One of them was African-American with dreads a male employee, the other was a female, but she didn’t say too much.

The male with the dreads was making a whole lot of disrespectful comments. He also told them that there were no dining in, but I allowed someone else to come in to dine in, they did eat a little something, but did not feel comfortable.

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DAWN RIZZUTO

Jun 19, 2023
0

THE STORE 1911 ON OLD GENTILLY IN NEW ORLEANS THE LADY RONESHIA I BELIEVE TOOK MY ORDER ... (SHE MUST BE NEW) I ASKED FOR FRIED EGGS AND SHE SAID "WHAT'S THAT"I PROCEEDED TO TELL HER AND SHE STILL DIDN'T UNDERSTAND ...

I ASKED TO MAKE ANOTHER ORDER TOLD HER THE ALL AMERCIAN WITH PECANS IN THE WAFFLE HAM,ONIONS AND CHEESE IN THE HASHBROWNS... 00 SERVICE CHARGE HOW CAN THIS BE SO MUCH?

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Jane Purifoy

Jun 18, 2023
0

I went in to waffle house on Martin Luther King Junior Boulevard new Bern, North Carolina after church waited for a table and was told because it was one they would take me last. Really people a little lady goes in the waffle house and people that come in after her get seated because there’s more of them then there is me.

I’ll eat at this location almost every day either morning or in the evening one or the other and today I can’t get a table because it’s just me, I would like for someone to call me about this 252-671-6279

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kasey melton

Jun 18, 2023
0

I went to the waffle house in Del city, Oklahoma I told the waitress that I would like to place a order to go for my family. I give the waitress my order. When I got home I noticed it wasn't what I ordered.

When I went back I was told that they wouldn't remake the order or refund my money back. That basically to just deal with what I got and be happy with it. I ordered two breakfast bowls and a Texas breakfast melt plate.

What I got was 3 Texas toast sandwich

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Kimberly Knight

Jun 16, 2023
0

Went to waffle House in siler City North Carolina after leaving hospital for 24 hours just wanted something to eat and the music was so loud in there I asked iff they could turn it down three times and they would not sounded more like a nightclub in there than a restaurant. I would not recommend this place to anyone who wants to listen to music that loud at 9:00 in the morning not me won't be going back

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Gary baroni

Jun 16, 2023
0

I frequent waffle house alot and have been for many years . Yesterday in port orange Florida store , I noticed a couple charges for to go . S service charge and one for the to go containers. 40 cents added to the bill .

This to me is rediculous seeing prices have already gone up due to the economy . I do togo orders as I'm a senior and my partner is disabled . Therefore upon seeing this charge , I will unfortunately no longer dine or take out at waffle House again .

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Taffy Moore

Jun 16, 2023
0

I done a order online they took my money and when I get there they had no order.wouldn't give me my money or order!

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Robin Fields

Jun 14, 2023
0

Sister and I had just visit your place on colerain ave cinti Ohio i order and Texas melt and hash browns with onion and chili they water down the chili so much it taste like water my sister's bacon was so burnt couldn't bite into it Mars ask me how everything was I told her they can't cheat the chili and water down it was nasty she didn't say sorry just said I don't know anything about the chili I didn't eat the hash brown cause it was water down with chili she she had it on my bill to pay ?

Knowing I didn't eat it and the reason why I didn't

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Daniel wright

Jun 14, 2023
0

I have been told that I can not work at waffle house because someone at corporate thinks I'm a sex offender. I've said this before. To prove I am not, all sex offenders are on a list on the GBI web site.

If you type my name you will find that I am not a sex offender. Daniel Eugene Wright. If I hear from a manager at any store that I am I will be filing a lawsuit. My number is 850 960 0354. For any questions.

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derrick batts

Jun 14, 2023
0

Visited a Waffle House at 7am this morning (1416 North Interstate 35 in Lancaster Texas) and there was a $3. fee charged to my bill and the waitress stated that this was a fee charged to all take out customers.

I refused the fee/the order and left. Sounds like the Waitress was adding a TIP to my receipt. Can some one get back with me to let me know if this is a legitimate fee?

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Mary

Jun 13, 2023
0

Visited Waffle House on Avalon Blvd In Milton , FL. m. We are locals to the area. Coffee not warm enough til we asked for secund cup. Food was not hot, no coffee refills offered. Tried to use gift card and it wouldn't work.

Checked on website later and the card has $20 on it. We usually have great experiences at our other local Waffle Houses.

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Jessica Osborne

Jun 11, 2023
0

ARI the waitress rude … yelling at RYAN about not giving his customers their food BUT YET I NEEDED MY FOOD I WAS MISSING… then when speaking so was rude said let me speak cutting me off as i was talking walked away talking crap because every customer in there looked at me!!!!

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Sherry Bitzel

Jun 11, 2023
0

Waitress was very very rude. After we were seated she came over and asked for our order. About 15 minutes it arrived. I ordered the grand slam. The hash browns were burnt, the bacon was burnt and no ketchup on the table.

She got irritated when we asked for ketchup. When we asked for hash browns that weren’t burnt and showed her the bacon she really started being ugly. She finally brought the hash browns (still hadn’t received the waffle) so we asked were it was.

She said and I quote( calm down and wait I have other customers to attend to) I will bring the waffle. My daughter asked if it was done and she said yes . She got it and finally brought it to the table.

It was cold on one side and soggy on the other. She then informed the manager loud enough for EVERYONE to hear her that we…

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Jean McAllister

Jun 11, 2023
0

Open 24 hours is a lie. I called in advance and they didn't even answer the phone. I watched them. I kist got released of the hospital and just wanted food so I could sleep. Noy only tje waffle hoise on sugarloaf but the one in Flat rock.

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Ron

Jun 11, 2023
0

The service in this location is extremely great , the food is good , the only complaint I have is finding hair in my eggs , the cooks today had no hair net or beard net on , to me I feel this is a violation of health code , this location is 336 W Lake Mary Blvd , Sanford Florida. I visit this location on at least 6 times a month , I know I am not considered a regular customer but if I don't see the cooks wearing hair nets I will find another place to eat

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Jenny thompson

Jun 11, 2023
0

Today I was have early lunch and the cook Lisa is horrible she was screaming at the manager and kept yelling slamming thing she ruin my lunch she needs to not be in a restaurant acting this way

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Ethan Irving

Jun 10, 2023
0

At the Congress ave location. All the tables I didn’t have people in them were covered in dishes. They told us to wait until they clean the table for us. Several minutes went by as we watched workers stand around and do nothing and not clean our table off so me and my group went ahead and took a table.

Martha asked us what you wanted to drink and asked if you’re ready to order. We told her we didn’t have any menus she went and got us menus, and then left never cleaning off the table. When she came back to takeout orders, I asked her if she could please clean off the table and she said that she would not because she asked us to wait.

I asked her if she was expecting a tip and they kicked us out of the store. We left without any resistance and went to the parking lot to our cars. I…

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Tracy Carter

Jun 9, 2023
0

I called The waffle House in lake Wylie for a call in order when I said I wanted to call in an order they tell me can they put me on a brief hold and never came back the appropriate thing they could have done was said we're not taking to go orders then when I hang up and call back they won't answer the phone so

me wanting the waffle house down here I'm sitting here now have been sitting here for 10 minutes and not one person to ask me can they take my order he's got me highly upset the place ain't packed then lake Wylie South Carolina my phone number is 704-524-4498

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Mickey Suggs

Jun 8, 2023
0

I got banned from waffle House because I wanted the employees wouldn't wear his hat so he got hair in my coffee so he refused to give me coffee and cuss me but yet because I called him a girl he got me banned from the waffle House on number 8 in Lexington North Carolina I want to know why isn't he fired from his job for not wearing his suit and

while I'm the only one getting banned and him not getting in trouble for cussing me and putting her in my coffee employees name Chris on 2nd shift district manager is JP and manager is Michelle .

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TAMMY

Jun 8, 2023
0

If i could rate this with zero stars I would!!!!! Found a hair in my food. and manager on duty acted as though I put the hair in my food myself. it was very degrading and embarrassing to me. I never asked for my meal to be free I asked for my check and left.

But I did pay for my food that was not even touched... I was really looking forward to having lunch with my daughter and was so humiliated and embarrassed in front of my daughter. I would have never reacted the way the manager on duty acted!!!!!!

The manager started telling me the hair was the wrong color to be any of the employees on shift... The hair was in the grits it could have came from the shift before.. My daughter and I have long hair and could not have been our because it was a short hair...

I am traumatized from this…

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STACEY WILSON

Jun 8, 2023
0

I placed an order for pork chop dinner I received only 1 pork chop and half scoop of hash browns I should have received 2 pork chops I didn’t check my bag until I got to work.I called an the manager was rude to me. My name is Stacey My phone number is 225-223-4167 I want my money back

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STACEY WILSON

Jun 8, 2023
0

ON JUNE 6, I CALLED IN AN ORDER FOR PORT CHOP AND HASHBROWN W/SAUTE ONIONS. I PICKED IT UP AND WHEN I GOT TO MY DESTINATION I ONLY HAD ONE PORT CHOP IN THE ORDER. I CALLED BACK TO STORE NUMBER 1016 LA 1 SOUTH PORT ALLEN, LA AND THE MANAGER TOLD ME HE COULD NOT DO ANYTHING WAS VERY RUDE.

I WAS THERE AROUND 630. HE WAS VERY RUDE AND HUNG UP ON ME. I WANT YOU TO REFUND MY MONEY AND ALSO TEACH YOUR MANAGEMENT SOME SKILLS ON CUSTOMER. I PAID FOR A PORK CHOP DINNER AND ONLY RECEIVE ONE PORK CHOP AND A HALF SCOOP HASH BROWNS PLEASE PLEASE DO SOMETHING ABOUT THIS.

MY NAME IS STACEY MY PHONE NUMBER IS 225-223-4167

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Tiffany Boone

Jun 7, 2023
0

There is no air conditioning in the restaurant and hasn't been for a week or two.

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David Cosimati

Jun 7, 2023
0

4600 Golden Triangle Blvd. Fort Worth Texas 76244. Today. Wendsday 7 June 2023. Tarrent County Health Inspector. Jamal. Went in to store. He said. Floors were very dirty. Counters very dirty. No gloves on employees handling food. Rich the district manager was on duty? If Rich. Is a distract manager.

Why are they in violation of so many things. "FIRE RICH" I had told Rich 2 weeks ago how Nasty the place was. "DAVE DON'T EVER COME IN THIS RESTARANT AGAIN" RICH. HAS NO CUSTOMER SKILLS. NO MANAMENT SKILLS. NO UNDERSTANDING OF FOOD SERVICE AND SANTITAION..

FIRE RICH" CLOSE THIS NASTY LOCATION.

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David Pugh

Jun 6, 2023
0

On 4 June 2023 I went to the waffle house at 2344 Boundary ST., Beaufort SC 29902, where an associate outside smoking who followed me in. Once inside there was not a clean table or counter space, dirty dishes were everywhere. The floor was sticky, and the stove looked as if dough batter had spilled over the entire surface and left to burn. Food scraps were under the stoves. The entire place was disgustingly filthy and grossly unsanitary. No telling what the bathrooms looked like.

There was a second associate behind the counter doing nothing.

The associate who followed me said she could clean off a spot for me, as if she would be doing me a favor.

I left and this has made me rethink ever eating at a waffle house again.

I have also contacted the Beaufort County Health Department to…

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Mitch Huested

Jun 4, 2023
0

NOT A COMPLAINT. I just wanted to tell the folks at the corporate headquarters what a nice and welcoming experience I had at #185 on Cumberland in Lebanon TN. I'm, unfortunately, from Washington state. I was in Lebanon to attend a week-long class at Bakers school of Aeronautics, and stayed at the EconoLodge.

The waitress greeted me with a smile, even though I was alone on a busy Friday night, and took my order as soon as I was ready. She was hustling but never seemed hurried! The food was great, and everything I expected, from what I had heard from others.

BTW, this was late on the first Friday of June, in case someone says this is a fake review. Everyone was nice. The cook even asked me if everything was good, as i was seated at the counter. Anyway, sorry for the long-winded account,…

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