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Waffle House

4.0
647 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Dan Sullivan

Jun 4, 2023
0

Charge service fee and a supply fee for carryout? And they charge taxnon careyout food in Ohio; that is illegal Dan 513-580-6409

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Mary

Jun 4, 2023
0

Workers in Waffle House was way too loud. Not only were they so loud they kept banging the plates, glasses, spoons,forks and knifes together when they washed the dishes. I know you do bang theses item however that was way too excessive.

My husband and I sat across from one another and could not hear each other. This needs attention ASAP. Loosing customers.

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Troy Hood

Jun 2, 2023
0

Stopped in Manning, SC to eat they had 4 servers and no cook.

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Cynthia Neff

Jun 1, 2023
0

Sidco Dr Nashville TN this waffle House needs closed down and rebuild there was cockroaches on the plates left on tables God only knows how long the food was dried up on them milk from gallon jugs food was undercooked or burned cold I can go on.

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Marlon Wilkins

Jun 1, 2023
0

It's sad when u go to the same store several times a week to dine and the shift doesn't have what they need to serve their customers because the manager Sam doesn't leave out the basics. They have run out of oil to cook eggs and hashbrowns as well as spray for waffles.

run out of chocolate milk and also orange juice. I understand sometimes this happens but 2 to 3 times in the same week is ridiculous. they 3rd shift crew did everything to try to serve customers but your store lost business due to not being able to provide the basic essentials that should not be that hard to do.

The management sucks and reflects poorly on your store. I eat at store 866 in Crowley LA at least 4 times a week. either by myself or with a couple of other people. so this isn't a bad review on the shift crew.…

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George Nettles Jr

May 31, 2023
0

I come in Waffle House all the time in Mobile Alabama on Dauphin Island Parkway but they really treat me like shit I'm a 100% disabled Navy veteran they ignored me for 1 hour but waiting on everybody else I am so upset

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Learn Brown

May 30, 2023
0

Waffle House in Grenada MS has really improved tremendously. I eat there at least twice a week. The food is better and the customer service is very good. The new manager is doing a great job. Please don't let the bad disrespectful employees run her off.

She takes good care of your customer. I really enjoyed my breakfast and her sing while cooking.

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Toniah Anderson

May 28, 2023
0

Employees hid when I arrived as I was the only customer there.

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Melinda Talbot

May 28, 2023
0

Re: The Waffle House at 3385 Dublin Granville Road, Westerville Ohio. WORST EXPERIENCE EVER. We were there from 2:30-3:10 PM on 5/28. We walked in and the whole counter was stacked high with dirty dishes. The entire time, the employees behind the counter literally screamed in ongoing conversations back and forth to the point where my companion and I couldn’t hear each other to have a conversation the whole time we were there.

The screamers were a white woman with blond brown hair in a bun who (among other things) complained about WH not doing more for her and her 4 kids; an old white woman with glasses who may have been a manager, not sure; and a younger African American woman who (among other things) complained about how hot the water was for washing dishes and why wasn’t the cook…

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Carionna Greene

May 28, 2023
0

Was never acknowledged when entered the restaurant people that came in after me placed order before I was asked to place an order Waitress Brandie Cordelia was rude and unpleasant

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KJ BURNSED

May 28, 2023
0

Entered Waffle House late evening Lanier Plaza Brunswick GA. Ordered Chicken Patty Melt and a order of scattered smothered and covered hash browns plus a Waffle. When served, patty it was with melt was in a bowl. I told the fella I requested the sandwich. Once served, I requested mayonaise. He stated " we aint got no mayonaise" So I said "pack it up I will take it home where I have mayonaise."

When I got home I opened my box to find grilled chicken on bread, no cheese, no onions, and a pitiful piece of bacon on it.....and a pack of mayonaise!

Was this a practical Joke?

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S Bayer

May 28, 2023
0

DIRTY. SILVERWARE DIRTY. COOKING STATION A MESS. COMPLAINING WORKERS. JESSICA COMPLAINING ABOUT NOT BEING ABLE YO GO SMOKE. MANAGEMENT IS NOT CARING. SHE IS COOKING INSTEAD OF CLEANING UP AFTER CUSTOMERS.

DISGUSTING!!! Food just being tossed in the fridge.

Reporting to health department!!!

This place needs serious help!!

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Tijee Harrison

May 28, 2023
0

I am a single mother of 2. Recently, I found out that I would be expecting twins. I was a little scared at 1st. Then I gained courage to get a second job to make ends meet for my children and I.

I then applied for Waffle House in Lake Charles, La. I visited 2 locations to check on the status of my application. I was told to come in for a open interview. The manager told me that they had open interviews every day at 1pm.

I've decided to go to the location on Nelson Rd. The General manager was a black woman. I'm black myself so racism wasn't the issue. I informed her that I was pregnant and I was 5 months. She stopped me by saying,, "me hiring you won't be a good idea".

I left the building in tears because it took so much courage to try. I've worked as an assistant manager for almost every…

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Michael Smith

May 27, 2023
0

Kara who is the manager at 29th st south kings hwy Myrtle Beach, sc was very rude to us. She said we owed $9 for 2 cups of coffee. She embarrassed us in front of everyone and made us leave after 3 minutes.

We want to keep going to waffle house as we love the food but she should not be the manager their as she does not care. We are a senior citizen and we are both disabled. She embarrased us in front if emplkyees too...

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Brett maulden

May 27, 2023
0

Store had closed sign on door with customers eating &employees looking at us through windows.

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Morris Cowell

May 26, 2023
0

I visited the Waffle House off Kings Highway and ordered a Texas steak sandwich and Hash brown without the bacon and added cheese to the hash browns. 11 cents. 36 cents!!!! I didn't even get any utensils!!!!

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Jean McAllister

May 24, 2023
0

O came in at 12:15 am Wednesday morning. It is now 11'52 the pkace has two people at another booth qnd the cook is nowhere to be seen One waitress is all that us here. I am about to leave because obviously I am invisible. Thus place needs help.

I would never do this to anyone. The address of this waffle house is at exit 55 off of I400 and tunnel road in asheville nc

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BEVERLY FINNEY

May 24, 2023
0

Employee said restaurant was closed because there was no cook on duty… 15 min later I saw a man enter restaurant… the same lady was cooking food for 2 people waiting … she refused to give her name after I told her I’m calling corporate on her..: 1940 E PRESIDENT ST SAV GA … 10 pm 5/23/2023

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Delfina Hernandez

May 22, 2023
0

I found a hair in my food

I didn't take a picture ,I forgot but I did show the waiter , and it was in my hash brown she apologize, and notice it was mix in the hash brown and my hair is not brown She said she would let her manger know and would send her over ,well , the manger (Roise Nix) store #380 in Bossier )never came and told her to give me a 10% percent discount my bill was 12.60 and I got a 60 cent discount ,the manger would not come out , the poor waiter was very sweet and said she could not do anything else , I Am not a person who DOES NOT complain and I know people do all kinds of things for a free meal, but I am not that type of person !! for the manager not to out come speak to me or apologize ,WAS VERY UNPROFESSIONAL, I did not want to cause a scene, my friend wanted to but…

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Tuanicos M Oneal

May 22, 2023
0

My family and I stopped at Waffle House #356 2553 CHERRY ROAD,ROCK HILL, SC 29730, We were visting SC around 18:20 on 5/21/23. Upon entering the building we noticed that the tables were dirty, and we asked the server to clean the table, with a nasty attitude she replied she had just cleaned it and it was marks in the table.

we pointed out that the food particles were not in the table, and with an attitude she cleaned it. we asked for her name in which she replied pudding Tane, and walked away and went outside. We asked the male working with her for the manager and were told that a manager was not available.

Upon leaving the other couple that was there stated that the server was also rude to them.

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Cathy Horne

May 21, 2023
0

Whenever we try to call waffle house to place an order, get recording that they are not taking to go orders..I live less than 1 mile away I get in my car drive ther and walk in, there are 4 workers and 2 customers..I don't understand why they couldn't answer a phone to take to go order?? I expected the restaurant to be packed..2 customers, that is unreal.

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Roger D Allen

May 20, 2023
0

Use to be a regular been to 3 different waffle Houses 10134 Almeda Genoa road Houston Texas 77075-7423 Spencer highway Pasadena Texas 77505 and 1720 college avenue Houston Texas 77017 and all the workers seem to have a problem with each other no team work just rude

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Edward Spidell

May 20, 2023
0

We did not get what we ordered we did not. Get any of the sausage we ordered I paid 51.71 if this was the first time I would not have anything waffle house 2000

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Susan Pumphrey

May 19, 2023
0

I am not complaining about the food or service. My complaint is for the last five visits to this location, ( during lunch and dinner hours) they offer only take-out. The owner of this store is losing money and customers. I will not return.

They stated they had to clean. This sounds absurd to me and my friends.

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Sharon hardy

May 18, 2023
0

Observe workers preparing food without changing gloves in-between touching meat and vegetables. I am safe ser certified and was rudely addressed when ask to change gloves by worker and manager.

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S glenn

May 17, 2023
0

Placed order then had to listen to cook and waitress complain about their jobs and the new manager guy how he doesn't need to be manager. Had to ask for a refill. Had to ask for picked and mayo. Second shit crew sucks.

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Brandon Bargo

May 17, 2023
0

The table was not clean,my eggs were not done as specified by me .i wanted my eggs over easy not snotty looking and what i got was 1 egg that was snotty and 1 egg that was well done... my wife had to clean the table twice because our waitress didn't clean properly.

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Vickie Maloy

May 17, 2023
0

Store #2185 around 6:20 on 5/16/2023 Went to sit down in one of the 3 back tables and the waitress said we had to sit up front. There was one table available, people on both sides and there was an unruly child.

Since I did not want to sit there, we left. Won't be back for a while.

Also, about a month ago at the WH on Lakes and Riverside, around 10:30 pm was one of the worst meals we have ever had. How hard is it to mess-up a grilled cheese plate and a BLT wheat plate? Well, they did.

Sorry-won't be back for a while. Vickie Maloy 678-640-2388

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Wren McCollum

May 16, 2023
0

Waitress told me that she didn’t know if the waffle was ready yet, so she “put her d!ck” in it. I am a 15 year old child, that sort of behavior is unacceptable.

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Lance Fackler

May 14, 2023
0

Hello good morning (0904h my time, on the 14th of Sunday, May 2023) My name is Lance. I have been going to the waffle House off State Hwy 78 in Sachse, TX 75048. Ever sent Debbi has been taking my orders I have not had a problem with my orders or the quality of my food.

I love coming to this location because of the staff, they always go above and beyond to give me outstanding customer service But what I am writing about today is an insubordinate employee. Courtney one of the waitresses, begin to refuse to do her duties: as in not finishing taking out the trash, doing the dishes, etc....

" And at the same time, she begin to argue with Debbi the other waitress that serve me. After she left…

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Mike

May 13, 2023
0

We went to the WH in florisant this morning Abt 7am. We waiting 10 or 15 before a waitress came to take our order(at this point we have no beverages). The person who talk our order was named space.

I ordered decaf about 10 minutes later a male server brought my wife's coffee, He stated I'll brew your decaf now. (Why didn't Space brew it when she said she would?)

Then a few minutes later Space came to our table and said the decaf will be ready in 19 seconds. I told her I know longer wanted it.

Now I remember why we stopped going to WH since many years before Covid. I don't us going back in this decade anyway!

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Brian Culpepper

May 12, 2023
0

Evgeni here at the location on Goshen Springs Rd in Norcross took my order. A sausage egg sandwich on Texas toast with double hash browns. Cheese was added to the sandwich and then he tells me that I didn’t say no cheese

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Kendall Nelson

May 12, 2023
0

I used to come to your restaurant #1891 at least 5 times a week. Unfortunately I will not be returning and will be informing others to not return as well. I witnessed your new manager named Terrance screaming at a server telling her he can find a reason to fire her, fuck her for thinking her hard work should be rewarded, he didn't give a fuck about her and

her life, if she wanted to split her time with more than one waffle house she might as well leave and he was taking her off the schedule. All of these things were heard by the entire the restaurant. I was shocked to hear him cooking on Bluetooth bragging about having sex with an employee.

All of my favorite employees are constantly quitting thanks to him. While the quality of food has never changed here. I came for the service and the…

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Kelly Simar

May 12, 2023
0

I ordered pickup in the store because No one would answer the phone. When I arrived in the parking lot, there were only 3 customers including myself and sister. Once I ordered, I waited, and the waitress ignored my sister for 15 minutes.

I ordered t-bone and eggs. The t-bone was well over cooked (i asked for medium rare). It was chalky dry. My hashbrowns were raw in the middle. My toast was burnt. A waitress walked in during my order, and started ordering food while on the clock.

Meanwhile, my sister had yet to order I'm very disappointed with this experience.

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Gloria Williams

May 10, 2023
0

I twice sat in front of Waffle House in Lake City Fl and was calling to order breakfast. No customers were there, the cook was outside and no one would answer the phone. They were standing around talking.

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Veronica Edwards

May 9, 2023
0

Worst experience ever, good was not correct, and the waiters got mad at me, I could hear here fussing with the manager about me, slamming plates. Really.

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Jennifer hill

May 7, 2023
0

5-7-23 bout 1:30 pm. Ordered 2 all star breakfast. Eggs scrambled with cheese, ham, grits smothered cover chunked. Chocolate chip in waffle. Ordered grits and biscuit and gravy. Paid $35. Tipped $5. This was to go. No cheese in eggs. No cheese in hashbrowns. No biscuit and gravy. No grits. Also no receipt.

$30 and half of it was missing and not correct! Not a happy customer loan oak Paducah KY

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Jamey

May 5, 2023
0

I went into waffle House. She did my silverware and and she never asked me what I wanted to drink. I waited 20 minutes. She decided to wipe tables down with no customers in them then to take my order and so I left very poor customer service. Very poor.

It is the waffle House on highway 45 in Columbus, Mississippi. m. on May 4th Y'all really need to get better workers than that because she was lazy. I've been there two other times previous days before that and she was the same way the other worker picked up her slack

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Brenda Brinson

May 4, 2023
0

My name is Brenda Brinson and i was an employee at waffle house in Lake City, Fl. I had to leave for health reasons and was told i can come back to the same waffle house for my job back. I'm a great worker.

But when i got ready to do another application i found out im on no rehire but i did what i was supposed to do. I turned in my 2 weeks notice but got put on no rehire and the manager can't tell me why i was put on no rehire if she not gonna hire me back i at least what to be taken off of no rehire because i love working at waffle house. Thank you so much

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Lori Harris

May 2, 2023
0

I'm sitting at the waffle house in Cedartown Ga right now and to start with when we walked in and sat down I asked the waitress to wipe our table off and she said "I never understood why people sit at dirty tables when there are clean ones " very rudely and then the 2 waitresses started fighting and slamming dishes

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Mary Johnson

May 1, 2023
0

On Friday 4/28 we walked into the WH at 100 Sugarloaf Rd Hendersonville NC. WOW is all I can say. The waitress came to our table to inform us that she was only doing to go orders because she has a medical condition that if she gets over heated or stressed out she could pass out.

Thank God for the cook who stepped up (Jewell) and offered to serve us as well as cook our food. Total get the times we are living in and how short handed businesses are right now. I would rather see the restaurant closed then receive bad service from people who don’t want to work, think about it that waitress just wanted to get paid and not do her job.

Thank God for Jewell that night she was truly the reason we stayed and will continue to go to that WH in the future. Thank you for your time

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Elizabeth Childs

Apr 30, 2023
0

I placed an order for 2 Allstars with plain waffles, a cheesteak bowl, a kids meal with a waffle sausage and simply lemonade. 31 at the Waffle house on Fairview Rd in Ellenwood GA. I knew that total was outrageous even with inflation and they gave me a receipt with no itemization just the total and when I asked for one they said that's all they give but I know it's law to give an itemized receipt. Never again!!!!!

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Tony Peak

Apr 30, 2023
0

Drove 15 miles to get to this waffle house in Mt.Juliet, Tennessee, and they were busy, told me they were not going to do any to go orders, and the girl just called in a to go order, what's up with this place. They were rude to me also

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Chloe Caldwell

Apr 28, 2023
0

All of my food was BURNT . and eggs cooked too long also after a while conversation was had about how they needed to be made

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Tammy Ritson

Apr 24, 2023
0

I went to the waffle house in Key Largo. It was the worse experience in my 61 years of going to restaurants, I was afraid to eat, paid and left, the place would no doubt be shut down by the health department if they came for a SURPRISE inspection (hint, hint).

Take pride in your job and if you can't do it right don't do it at all and for a company to allow this negligence to go on is worse then the employees who do it. I have pictures to show of the burnt bacon, jelly packets that were covered in filth when handed to us.

This is a BREAKFAST place and the cook doesn't know how to cook anything, eggs over hard doesn't know, waffles burnt kept wasting the batter because the people kept refusing. I would be ashamed if I was Waffle House to let this have my name on it.

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Louetta Compton

Apr 24, 2023
0

It was early AM on the morning of April 20, last week. I had been out with my girlfriends to the local casino. And I had won at last $700. Not wanting the night to end I took a cab to waffle house #380 located at 1986 Airline drive.

My friends had not yet arrived and i realized I needed a phone charger for my phone. There was only one waitress a middle aged black lady and the cook also middle aged but he was a white man. They were busy a bit with about four different sets of people at the counter and at tables.

The cook appeared to be busy making orders and the young ;lady was quick to great me. I ordered a coffee and set my stuff on the table i realized i need ed a charger and i mistakenly set the phone on the table along with two small makeup type bags and walked to the gas station…

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TaRizma Crecy

Apr 23, 2023
0

I used to be an employee at the Waffle in Rockport,AR Unit 810. I quit due to coworkers and I not seeing eye to eye. I did however let my boss know why I was quitting. I've tried to apply for that UNIT after leaving a different job and was denied.

I tried to contact the manager, district manager, and hr about this issue to figure out why? I could get hired on at the one in Little Rock which is 45 mins but not the one in my city which is 5-7 mins away from my home.

I've tried on multiple occasions to get my job back and each time I'm ignored. I say it's discrimination, they hire people back all the time that have quit one day and came back the next! I am considering filing a lawsuit because I should be able to have the right to that job.

I was known to be one of the best at the age of…

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Candace sims

Apr 23, 2023
0

Manager, Tommy, was treating employees horrifically. Absolutely ruined our experience. My husband used to go 3-4 X weekly but has stopped bc he can't stand to see how this guy treats the staff there. He's a mean vile human with a superiority complex.

I can't imagine why they tolerate it.

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Charlie

Apr 23, 2023
0

Went in North Charleston SC location to get an order to go and willing to wait for it. And they tell me I can't get a to go order as walk in and I will have to go online. That is BS I don't walk around with a computer in my pocket.

If i was willing to wait for my food there then what the hell wrong doing that. Your generation have alot to learn. The seniors out there, can't always play your games. You just lost another customer along with my friends and family because of your customer service. You would say so.

Not to long ago you were crying for customers and now you don't care. Just remember there are a lot seniors. that gave you your business from the past. and now you are showing disrespect! Once a customer PS I bet I will not get a reply because that would be customer service.......

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Jackie Huber-mccormick

Apr 22, 2023
0

First off when we first went in we had to wait for a table to be cleaned second of all after the we got seated and our food the cook had asked for the manager's help three times and the manager refused to help him because he was doing paperwork the store was very busy they were all busting their butts trying to serve customers the manager still refused to help the cook got mad and

the manager told him to go ahead and clock out then he finally took over the grill in the meantime he called another manager named Jeffrey and told him that he wanted the cook suspended supposedly for cussing on the line an attitude then one of the servers was putting the plates up over the grill and accidentally dropped the plates on the grill and they had to throw the food away and the manager dropped the…

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