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Waffle House

4.0
723 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Tia kemp

Apr 21, 2023
0

My husband and I stopped at Waffle House on peach orchard rd in Augusta ga. We ordered tea and coke. And a Texas bacon rag and cheese plate and a chicken melt plate. We got our tea and it was sour. The waitress checked the tea urn and it had stuff floating in it. She said oh my god no wonder it taste bad. We then got our plates and my egg on my sandwich was still very much raw. After I showed the waitress all she said was I’m sorry and walked away.

As a manager of a very known store. I certainly hope this is not how Waffle House runs their establishments. Both situations can make people really sick.

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Tiffany jones

Apr 21, 2023
0

The lady name Jazz was very rude to another employee in front of me yelled at her across the store and was talking rude to her about what she needed to do and all she was doing was working. I did not like the way she talked to her it was very disrespectful. I visited the location on Wilson at 7am

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Robin Grant

Apr 21, 2023
0

The Waffle House on Belle Rd in Elkton MD 12:45am. My waffle came out 15 mins before the bacon. I was told the cook left without previous notice. My meal was not enjoyable as I like my meat with my waffle.

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Jacqulyn Henry

Apr 18, 2023
0

I went into waffle house as I always do at least twice a week. There was a lady outside changing a flat, there was one guy inside I saw him from my rear view mirror, I saw him leave the front line, I went in stood there for about 10 minutes, even talking; well I guess no one is working, he never appeared.

As I was leaving, I saw him come front wherever he was hiding. He could have said something, he just hid. Not good customer service.

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Annie Husong

Apr 18, 2023
0

It’s 1:45 AM and Waffle House parking lot is empty except for I’m assuming 2 cars belonging to the 2 employees. I have a handicap parking sticker and we are 70 years old driving a small 26 ft RV. One of the employees came out the door and told us we couldn’t park there it was taking up his space for other customers.

He said we would have to pulled back out and park over the fence and walk back into parking lot. This fence was a tall black chain leak fence. My husband told him we were the only 2 customers and it was plenty of parking Incase someone did show up to eat. He said no .

I couldn’t walk that far so we left without eating.

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GARY STRICKLAND

Apr 17, 2023
0

, THAT I COULD NOT BE SERVED BECAUSE I REFUSED TO SIT AT THE BAR/COUNTER AREA. I WAS BY MYSELF AND DID NOT WANT TO SIT THERE. I CHOSE TO SIT AT A BOOTH BY MYSELF. AN OLDER GREY HAIRED LADY WOULD NOT HELP ME AND LET ME LEAVE BECAUSE OF THAT.

I WILL NOT BE BACK! I, AS A PAYING CUSTOMER, SHOUD BE ABLE TO SIT WHERE I WANT IN THE RESTAURANT. NOWHERE IS THERE A SIGN THAT SAYS THAT SINGLE PEOPLE HAVE TO SIT AT THE BAR! I CALLED YOUR CUSTOMER SERVICE # AND WAS TOLD THAT THE ONLY WAY TO FILE A COMPLAINT WAS BY EMAIL.

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Concerned customer

Apr 16, 2023
0

We were met outside and told the restaurant was closed because they did $1,000 night and they didn't want to wash any more silverware was treated very rudely

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Christopher

Apr 16, 2023
0

Place is dirty with all the tables needing to be wiped off. It was absolutely freezing in the store which makes it unpleasant to stay and eat. Put music on to play and asked the employee why I couldn’t hear any music?

She said it’s not been working all week since a customer unplugged it… Had to send a complaint to my TouchTunes to get my credits back. Was told there is “no” clean utensils so plastic will do… WOW, with this place!

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David drootin

Apr 15, 2023
0

Terrible loud music with sware words said have a good night to cashier she ignored me worker sitting on chair outsite stared at me i said have a good night to her she ignored me the location was90 folmar Pkwy Montgomery al the foods not cheap they should use manners and more courtesy to customers felt like I just walked into the bad side of town

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Whitney Nobles

Apr 14, 2023
0

I ordered food over the phone. When i arrived no one greeted me for 10 min. Waitress was sitting down on her phone never acknowledged me the cook spoke to me after a long time cooked food and went outside to look like he was visiting a friend.

When i got home my order was incorrect and i paid for things i did not receive. The food was so burnt i couldn’t even eat it. Makes me really upset bc i tipped the staff even after being treated so poorly.

This is the third bad experience I’ve had from the old peachtree rd location in Duluth GA

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Matt jesip

Apr 13, 2023
0

Last night I was at the waffle house on 484 and to see the cook I know for a long time I couldn't believe the treatment the employees were giving the cook it's totally wrong has been at 484 for a long time he is always friendly and does his job well as I was leaving I over heard a man who works there saying to the person on the phone we have to get to him we can't fire him??

He was talking about the cook Randy I don't understand why he said that he is wrong I told Randy about this

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Joyce gaines

Apr 13, 2023
0

My family and I have been coming here for years and we love the manager Cindy , Nicole, Myrtle and of course chi chi is our server, something has drastically changed at this location if we come in and they aren’t here the atmosphere is terrible Customers complain and it’s dirty and a lot of people yet it’s chaos.

to 5 times a week and even hen the manager cyndi and one or 2 servers are here we are always taken care of . We were in here several times when the boss was in and he was indifferent to the manager and her team We could tell he didn’t care for them she always runs the grill and

that day he was messing up the entire flow of the restaurant they had walk outs which we have really never seen here before and the staff and manager were visibly upset A lot of the regular customers kept…

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Tony

Apr 13, 2023
0

I go into the store on Pendleton Pike in indianapolis IN store #1779, I get ready to sit down then your lazy server Ingrid tells me I can only sit on one side because she doesn't feel like walking to the other side there wasn't any seats available on the side she wanted all guests sitting on plus it was too many pon that side and I shouldn't have to sit on a crowded side. Ingrid was very rude and ghetto when talking to me but I'm sure nothing will be done

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Felicia Allen

Apr 13, 2023
0

There is no way I’ve call Waffle House in Brandon, Ms over 13 times to try and place an order for my employees and of course they never answer the phone. I would never spend my money there. If you’re not going to take orders for ppl so it can be ready just say that but I get the same excuse our phone not working.

So you mean to tell me y’all business phone hasn’t been working for over a year .

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Ronald Gasper

Apr 12, 2023
0

I like going to Waffle House for breakfast. I went to this one (store #469) in Selma,NC. The food was okay but there was no HOT coffee. When I pay that price for coffee I want it hot. I asked for another cup and it was cold.

Someone needs to look into that. There is another Waffle House down farther on that road. For now on I will drive the extra distance for hot coffee.

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Terry Jordan

Apr 12, 2023
0

This morning April 11th I tried calling into the Waffle House at 5579 US 90 in Theodore, Alabama on my way to work. The phone went to a recording saying that they were too busy to take to go orders.

I arrived about 5 minutes later around 8:37am and placed an order for two bacon egg and cheese sandwiches. There were only two tables seated and one person at the bar. After I placed my order one table finished and paid within 5 minutes.

There were 5 people standing around behind the counter and they managed to take the next 25 minutes to make 2 sandwiches for me. I walked out of your restaurant at 9:02am. If I had not already paid I would have walked out without the food because they managed to make me late to work.

A 25 minute turn around time is ridiculous when you have only two tables…

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Austin Williams

Apr 11, 2023
0

My friends and I went to the waffle house in Madison Heights on Sunday evening was fine with everyones order but one of my friends had their chicken severely undercooked and they weren't happy about it. It was the Cook Matt he's the one who did it and he had the audacity to laugh about it in Facebook and I have I have proof just ask for it and I'll provide it.

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Elizabeth Hoots

Apr 10, 2023
0

I will never again dine at store 1944. My husband and I went it that restaurant last week. When we want knew were the only customers. We were ignored ugh I a young man named Antwone said goodmorning. The young lady could barely stand (not sure whether she was hung over) had difficulty getting us coffee and didn't take our order until 3 or 4 other customers came in them put theirs in first, they were also served first while our order was getting ice cold.

We were served ice cold food and we also had poor service except for Antwone.

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Cassandra Kruseck

Apr 10, 2023
0

Hello my name is Cassandra Kruseck me an my fiancee Terry Flynn worked at 11 e stone ave Greenville SC 29609 an have not gotten paid the manager keeps lying to us today is my birthday an can do anything an we are pregnant we would like to know why we haven't gotten paid we called corporate an they said there is no hours or check for us an we worked with the big mangers as well Joe an Rod. Please give me a call 8645652814

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RC

Apr 10, 2023
0

The server Allie did not allow me to sit in her booth on Easter in front of everyone because I did not tip her the other morning. But I did not tip her because I went to the restroom and while in the restroom and when I came out of the restroom I got back at my table and

Ali sent a cook named Cindy to my table to tell me I need to leave that I've been there too long. I have been a loyal customer to waffle House for 50 years I come twice a day four times a week and I'm very respectful I don't bother them I just eat very slow and

enjoy my coffee there shouldn't be any problem in that and today on Easter in front of the whole restaurant that was packed Ali again had a server by the name of Clara which I really like her hospitality is great but Ali made her tell me that I can't sit in her…

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Allen South

Apr 9, 2023
0

I visited waffle house in Crossville,TN and it was amazing!Waffle house employees work very hard and are definitely underappreciated!!Very good food and accurate.Keep up the good work waffle house.Signed....Very Happy customer

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Madelyn Cole Bergeron

Apr 8, 2023
0

Cook tried to calm the server down even when she told him to suck a penis and called him a gay "nigga" in front of customers and this is significant because she is white and he just told her to calm down and she threw plates at him and he never retaliated people started leaving because she was preventing him from cooking food and stood in front of the grill until he acknowledged her and

she said out loud that she spilled her Hennessy on herself and needed towels to clean it out of her car , then she said she was going back to the car to drink some more

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Craig Helfrick

Apr 8, 2023
0

Worst service ever Canton belden village. Used to be passable

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Richard Andrew Farrer

Apr 7, 2023
0

First and foremost, my wife and I love Waffle House. We have never had a problem until tonight.

After Maundy Thursday Service this evening, we decided to go to our Waffle House near our home on Lascassas Pike in Murfreesboro. Upon arriving, we were not greeted while we took our seats in the booth. Not one person acknowledged us for 15 minutes. No drink orders, no we will be right with you, nothing!! I actually pulled out my phone and timed them to see when we would be acknowledged. There was a customer that came in and ordered. My wife could not believe it. We literally had been sitting there and the entire staff walked past us, not saying a hello or anything. We then were getting fed up, asked a cook if it was OK to take our order and he said that he had just come on shift.

At this…

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John Alexander

Apr 6, 2023
0

At 9:30 on a Wednesday night 4/5/23 we were met in the parking lot by a man(maybe cook) telling us to go on in and they were shift changing. We went inside and set down and a waitress told us we are closed for cleaning now!!!!!!

We are in our 60s and have been customers for 40 years or more. Very disappointing. Gardendale Alabama location

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Shaquille butler

Apr 4, 2023
0

Server was rude; came to my house and was over charge I have profs of customer request money on my cash app ; I have messages

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Ryan

Apr 4, 2023
0

Just got up and left after waitress told me she had bronchitis. I guess manager's just don't give a crap anymore. Customer service is all going down the toilet these days. Place was freezing anyways and way too cold for me and my son.

McFarland Blvd in Tuscaloosa Alabama

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Mindy Little

Apr 4, 2023
0

Waffle House location is Temple Georgia Highway 113 I get off work at midnight and so I like to have food on my way home every time I call they never answer the phone and it says because their dining guest will be offended I come here and there's not a soul in The Waffle House this is the sixth time now why can they not answer the phone at night I understand they have to get stuff done but some people would like to get home and get in the bed

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Rich Lalama

Apr 3, 2023
0

At your #1464 location, this is what diners got to watch (see photos). I”be been to many of your restaurants in my travels and this place was the first lunch and dinner show.

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Alishia Calderon

Apr 3, 2023
0

I was at the waffle house in Madison ga on 2050 Eatonton rd . Store 325. The young lady Lonnie who was my waitress was excellent and working hard. The cook that night a lady with pink hair was so rude and disrespectful to the waitress and was yelling and telling her she didn't know what was she was doing and the cook didn't want to deal with customers.

I come here all the time and I never seen a cook treat a waitress this way. I was so frustrated with this cook and how she treated this young lady who was clearly trying her best I watched customers leave because how the cook was talking. I never complained before.

I been coming here for years. That young lady ( Lonnie probably lost three hance to make money because of this cook) Sunday April 2 9:38 pm

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Misty Miller

Apr 2, 2023
0

I haven’t been at wafflehouse in awhile and the one I went to on North Memorial was the best one I have been to. Our waitress was Ceyona she was super friendly , always making sure we had everything we needed and most of all her smile what brightened our day! We most definitely will be coming back to this Wafflehouse, it was a great experience!

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A customer

Apr 2, 2023
0

Waffle house number 1992. The servers are really nice but they blast music !!! So loud I can't hear anything else food is great

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Jonathan Haynes

Apr 1, 2023
0

Why is it waffle house refuses to do take out when their full inside the store? I actually tip well when I see them working hard..... but to be turned away at the door 5 times due to them being full is rediculous....

waffle house is getting no better than mcdonalds...

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Andrew Wilson

Apr 1, 2023
0

Food was burnt server complained about how guest wanted. Certain food items stated they shouldn’t order them at all would not fill drinks in a timely manner complain the whole time customers were eating

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LeeAnn Carter

Mar 31, 2023
0

My server at the Springfield waffle house tall black lady blonde hair was very rude not only to me but the other customers and I work in customer service and I found this lady awful at her job

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Neeni

Mar 31, 2023
0

Unable to call in orders, only online orders, but there is no customization or a la carte options on the website. I usually always purchase 3 eggs but this is not possible when placing the order online. I like to request my hashbrowns crispy, also not an option online.

I add jalapenos to my texas cheesesteak melt, but again not an option on the website. These cookie cutter options don't work well for everyone that patrons the Waffle House. Either start back taking phone orders or be sure you have a customizable website that allows ordering food the way people want it and not just the single option on the website. Do better!

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Melanie A Foreman

Mar 29, 2023
0

We ordered 2 phillycheese steak bowls with extra cheese and grilled onions and 2 eggs over easy on top of each with grilled Texas toast , it was a to go order what we got was two sausage bowls we noticed after we got gone , we called the Waffle House on Johnston st in Lafayette La and they said are you coming back I told them I could not because I just had surgery hey said sorry we can’t help you, the help in your here now is terrible we’ve nved had trouble until y’all lost the great cooks you has for these cocky workers tgat act like they don’t want their jobs!

They were very rude we ordered around 10am car

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Craig Spears

Mar 29, 2023
0

I got up and went to eat and after I set down for about 10 minutes was told that the cook was asleep and was not cooking for anyone, after they tried to waking them up, I have never seen a place turn people away so they can sleep on the job

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Dennis Moore

Mar 29, 2023
0

The two cooks could not stay out of the dumper area smoking weed. Wednesday morning just after midnight

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Mary

Mar 28, 2023
0

This place tries to over charge customers on their cards when it is swiped. So be aware of this when ordering food here.

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Dee Ricker

Mar 27, 2023
0

Waffle House at 96 Riverview Dr Flowood Ms 39232. On Sunday 03/26/23 around 12pm or 12:15pm My husband and I went there for breakfast set down at the table and the young lady was very rude and proceeded to tell us they were not taking any more orders we asked her why. She just walked off!!

We have never been treated like that in any restaurant! My husband and I was very stunned we set there for a few minutes looking at each other asking each other what just happened and we got up and left!

CEO may need to look into this matter There were people in there eating! WHY they STOPPED serving customers on a Sunday at 12pm

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BS Russell

Mar 27, 2023
0

During lunch on Saturday, a server (not ours) was amazingly loud. We asked her to please lower her voice. Her response was aggressive and rude she yelled "this is open space and I'll be as loud as I want". Location was just south of Abernathy on hwy 9 in Sandy Springs, GA.

The waitress was tall, thin and had long red hair extensions. If she worked for me I wo u ld terminate her

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Alta Estes

Mar 26, 2023
0

Food was cold and made us sucj to stomach came out throwing up

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Gretchen Smith

Mar 26, 2023
0

Waffle House at Southport and 65 in Indy. We have gone there for years. This morning we had a waitress named Gracie who was nice in the beginning. Before she bought us our coffee, an elderly regular customer came in.

Wanted to show her pictures and talk to her. My husband made a comment about we’d like to have our coffee which made her very angry. we both ordered the All-Star which is 1075 apiece. We each had coffee which is 2 1/4 apiece.

Our bill was brought to us. The total was $26. A little later she came by grabbed our bill said she needed to correct it. 50. 50 and she said because I did not get hashbrowns. It cost more because she price it all out individually. 75.

An argument occurred at the register. I paid $26, what the original bill was. That’s all I was going to pay. That’s…

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Valarie Gerbus

Mar 26, 2023
0

Stopped at the Waffle House in Ellenton to get it to go order. Stood at the counter for over 15 minutes with no one helping me. This place sucks ass. There's a reason I don't go to Waffle House most of times and this is it because their customer service is awful

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Robert Bishop

Mar 26, 2023
0

I entered the store around 2am. There are 6 employees working and only one other customer other than me. Both of us walked in at the same time. We have been sitting here for over 20 min and not one employee has came to us to take or order.

The cook mentioned to the other emplyees that no one has taken our order. Yet they all act like they dont hear him and continue to avoid taking our order. This is not the first time i have had problems with this store.

Dishes always have food stuck on them, the store is filthy and the employees are rude. I am beyond upset. I will never come back to this store again. This place needs to be shut down.

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Chandra Fox

Mar 26, 2023
0

Woman allowed to bring pet into waffle house and sit at a table and eat. She was approached by manager and claimed the dog was a service dog although it was wrapped in a blanket and baby carrier. This is nasty, unsanitary and should have been stopped immediately.

I understand and support trained service dogs when needed by individuals but this was appalling!!!!

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Jason Utley

Mar 25, 2023
0

My wife, 2 young children and I went to Waffle House to get dinner this afternoon (03/25/23) and I couldn’t be more disappointed with two of the employees. We were at the Waffle House on lyndhurst dr in Indianapolis. I’ve never made a complaint on a restaurant before but felt like someone needed to know.

There was a dark haired white female waitress who served us and it was apparent that a couple of her “friends” walked in the door. She started yelling at them saying bitch and other cuss words. The reason she was mad was because her friends smoked weed out in the car without her(she verbalized that).

My 8 year old boy was all ears too. I can’t even explain how inappropriate it was. She then proceeded to tell the cook to cash us out then she and another blonde hair waitress went outside in…

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taylor

Mar 25, 2023
0

am filling a complaint to sonya she not good recruiter just letting guys know kind of rude she got all somebody informaiton then never got back with you

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Jacob allen

Mar 24, 2023
0

I was parked in the back of the restaurant with my friend when I noticed someone screaming and yelling and I saw the cook Byron Posey grab the female waitress by the throat and slam her down on the ground and screamed in her face while choking her I called f the police they did nothing because they both denied it I witnessed this and

my friend witnessed this my phone number is 409-282-9497 never in my life have I ever been so disgusted by seeing a man physically harm a female and the police did nothing about it if this man continues to work at your restaurant I will be forced to go to the papers or news or anybody there is no excuse for a man to put his hands on a female I surely hope you'll take the right actions and correct the situation this is Waffle House unit 597 my name is Jacob…

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