B Rian
Shift change no coke to fix my order to buss get his tips said cook be in at 9pm at 845 when confronted to talked to Manger he was it was what I got I love your food but come on
Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.
Common Issues
Shift change no coke to fix my order to buss get his tips said cook be in at 9pm at 845 when confronted to talked to Manger he was it was what I got I love your food but come on
Order was brought out à la carte and minutes in between bacon. One meal a waffle one meal and bacon was done. Extra crispy and when I try to inform the cook (Shay) that I did not want the bacon extra crispy but instead without the weight she put her hand up as to get me to stop talking and directed me to talk to the server.
She was very rude and I have never experienced such a thing before. I've worked 2 years with waffle house in my past and I always took pride in customer service! Please correct the situation. She should know that if a customer wants to ask or inform her of something that she should maintain an open ear and listen rather than cut them off in mid sentence!
I tried to give her specifics on the order and she told me that she was talking to her co-worker and not me!
There is 1 employee that like to close the store at 4am his name is Chance he works with a nice lady name GiGi I try my best to only go to this store when Jason and Sissy works because I never have a problem when they are there but to close a store at 4am when people like myself are headed to work gets old quick, he has done it to me 3 times previously so I thought I would leave a little message here before he makes GiGi lose anymore money
I got a patty melt plate earlier this morning. 52 . I want someone to answer for that. That's fraud!!! Please call me 919-258-8776 thank you!
On Saturday, March 18, 2023, approximately 9:00pm, my grandson, Anthony Jacobs was seated inside the Waffle House located on Commonwealth Rd., Jacksonville, FL 32254. He experienced a disgruntled employee who ultimately would not and did not serve him!
My grandson suffers with allergies and was having an outbreak. When he noticed quite an amount of time had passed and he had not been served, he asked his server, was she and when was she going to serve him. She replied, she was not, had no intentions of serving him because he was weird! WEIRD? She claimed, my grandson “shot a bird” at her. Sir/Madam, He was was blowing his nose, discreetly and safely.
Sir/Madam, I failed to see how weird determines whether you will be served or not. Additionally, I’m not certain but I would venture to…
Since this is a franchise maybe you do not care and if the owner wants to lose all kinds of money maybe that is their choice I am writing about the waffle house #292. All the waffle houses are 24 hours at anytime you can GO IN and eat except this one. From 9pm - 6am they only accept to go orders. After COVID the other waffle opened as normal but not this one. This one less than 2 miles from the largest bar in Oklahoma City and less than 3 miles from the PAYCOM arena (where all the NBA games and large concerts are held) and less than 3 miles to the Oklahoma city convention center (that has weekly night events). It is also easily located however, when people want to go eat we can not send them to this restaurant because no one wants to eat in their car or drive home to cold food.
I know how…
859-485-7131 walton ky......1130 i visted sat down waitress jessica heavy build blonde took my order eggs and toast i said thats all then she sugggested hashbrowns and meat i said no and told her to listen to customer......she pointed to the door and louldly said get out......i refused......she then went over to customers and other workers complaining about me......raine then reseated me at bar.....i told her thanks very much.......jessica needs to be fired.......i did mcds 15 years as a manager.....no matter of you think customer is wrong you dont do whatt she did 319-470-1673 6142derr83@gmail.com
I visited your location at cocoa Florida this morning. The visit was terrible. I walked into an empty restaurant with several other people. The waitress was slow to provide service. The cook did not start making the orders for at least 5 minutes after the order was finally taken.
The food sat out on the assembly line for 5 minutes after it was cooked. The waffle and hash browns were barely warm when I got served. While waiting I saw a large roach crawling around the wall of the booth.
Worst $11 I have ever spent at a restaurant. If that is the only Waffle House I had been too I would never visit another one. A new name would be appropriate for this location “AWFUL HOUSE”
Went to waffle house on Saturday 03/18/23 around 2/230. Walked in with my husband, granddaughter and her toddler. Was not greeted even as the lady was giving us menus and silverware. I asked her if she was having a good day and she said she just got there.
She ask if we were ready to order and I said no, would you take our drink order first and she said we take your drink order when we take your food order. We have been there many times and know this is not so, here or anywhere else.
I told my family to let's go and she said dont br mad at me, that's the way it is. We got up and left. This was at 3109 Jupiter road Garland Texas 75041.
Of the 3 wafflehouse closest they always only have 1/2 the tables open and around 8pm they are always to go only. It never fails. This is def not good for business.
Waffle house in Raleigh rd in wilson close to 264 has the worst time waiting i expended like 1 hour waiting and they only give me my drink i decide leave worst Waffle House in wilson
Since this is a franchise maybe you do not care and if the owner wants to lose all kinds of money maybe that is their choice I am writing about the waffle house #292. All the waffle houses are 24 hours at anytime you can GO IN and eat except this one. From 9pm - 6am they only accept to go orders. After COVID the other waffle opened as normal but not this one. This one less than 2 miles from the largest bar in Oklahoma City and less than 3 miles from the PAYCOM arena (where all the NBA games and large concerts are held) and less than 3 miles to the Oklahoma city convention center (that has weekly night events). It is also easily located however, when people want to go eat we can not send them to this restaurant because no one wants to eat in their car or drive home to cold food.
I know how…
Bryant Waffle House in the last two weeks the service. Needs help. Only one person was greeting people and seem to be waiting on costumer's correctly from start to finish. Sidney I believe her name was. The rest of them seem to be worried able who was going out back to smoke and get high.
Hi Michael, and my daughter stop at your waffle house unit 314. we had a very bad experience for is being served. Your server was very rude, very unpleasant and act like she did not want to wait on us for some reason another and we have done nothing to her only thing we ask to be served like everybody else in there but
I eat at the waffle house every other month because I’ll be doing road trips, but let me tell you I would not be coming to eat at the waffle house anytime soon. I’m sorry to see this, but the service was no good there I asked her for decaf coffee, she gives me regular coffee she came back again and I said to her may I have decaf coffee this time and she looked at me right funny .
unit 12 my daughter was very unhappy. She got up and walked out and did not finish a meal..…
I have called and called and called trying to order breakfast. No answer. I get this pre-recorded message stating, "As a courtesy to our dine-in guests, we are not taking any phone orders at this time." Then when I ride by the restaurant there is either NO cars in the lot or one car in the parking lot.
A courtesy to WHAT dine in guests? You just don't want to do business it appears. I was able to order from another establishment. Thanks for nothing WAFFLE HOUSE!
I went a waffle house on Flat Shoals Road off of I-285 last night. ) I could see people inside eating, but the front door was locked. I knocked, and someone came to a window and said that they were closed.
I protested, but they wouldn't let me enter. I'm a 62 year old White Male, very unintimidating appearance. This has been a regular occurrence for a while at a lot of waffle house locations. What happened to 24-hour service? I won't be visiting anymore waffle houses.
At WH #1434, Fayetteville, NC, a waitress named Tiara is constantly fighting with fellow workers. This has happensed during breakfast crowds, lunch crowds, time and customers in resturant mean nothing. She screams and throws the "F" word every other word.
My wife and l along with many other paying customers don't need to hear or witness this while trying to eat. There are times when we and other customers walk in, see her and turn around and go some where else.
Nicole the manager turns a deaf ear to this. Why is she still employed?? Complaints to manager just gets rolled up eyes. What are you going to do??
I have called and called and called trying to order breakfast. No answer. I get this pre-recorded message stating, "As a courtesy to our dine-in guests, we are not taking any phone orders at this time." Then when I ride by the restaurant there is either NO cars in the lot or one car in the parking lot.
A courtesy to WHAT dine in guests? You just don't want to do business it appears. I was able to order from another establishment. Thanks for nothing WAFFLE HOUSE!
Store made wrong order twice, went back to location after receiving wrong order twice. Employee Tina question me about order then once I told her the concern and I wanted a refund she begins to get loud inside store I was calm stayed that way all while she decides to make about a scene about it.
I don't understand why we get job in customer service and don't have the qualification. I will never spend another dime in that location and it's five minutes from my home.
The Waffle House in forest park Ga wouldn’t open their doors for me. I sat in my car for a least a hour waiting and watching as they sat, walked around, and had conversations with each other.
On Sunday we ordered steak & eggs……got our steaks 1st and then by the time we got our eggs and hash browns the steak was tuff & cold…..not very happy about that
My daughter went to Waffle House on 3059 North Columbia location ; Milledgeville Georgia 31061; to get a Philly cheese omelet. I received one with just steak; cheese and eggs. No onion or mushrooms . Cheese not melted . Horrible.
I tried to call the restaurant back; but the phone just goes to voicemail. My daughter waited for over 30 minutes for a omelet. , You can pull camera feed.
, Taylors, SC at approximately 11:45 AM on March 12, 2023. When we walked in the temperature was literally freezing. People were sitting around with sweatshirts and hoodies on. We took a seat at the bar. With the vent directly above us we asked the hostess if she could adjust the air.
She said very rudely that she could turn it off or on, because the manager was busy helping with orders, and could not adjust it. I went to get a blanket out of the car, but then my husband said we would just go somewhere else more comfortable.
We noticed that our order had not been prepared yet, so we told the hostess to cancel our order. ” I grabbed the juice, and when I walked off, she announces to the whole restaurant that it must be nice to come to a restaurant and get a free drink when she was the one…
I'm an employee at unit 1895 . 1803 poinsett hwy. I need to file a complaint on the district Derrick R Pate. He completely said and done the complet wrong towards an employee today at work. He cussed at her.
Accused her of not doing her job. When in fact she was. The employee is almost 9months pregnant. Derrick proceeded to keep yelling at her to the point the employee started crying. Her name is Natasha Dewitt. So I had to have bunny another employee walk Natasha out side to calm down.
I did explain to Derrick how Natasha is under alot of stress and her pregnancy hormones are raging. Derrick then looked at me and said . He doesn't care about her being pregnant that is none of this concern he also said that had she not laid down and spreaded her f****** legs, That she would not be knocked…
prices continues to vary from person to person always order the same order! today was just a horrible experience Matthew the host/seater more worried about the jukebox than seating people and Sam(female) doing to go orders was not efficient at all today was not as busy as it normally is and
I waited 13 minutes for my to go order to be taken and another 30 minutes for it to be bagged! Sam would not get out order at a time she would wait for several orders to be ready and then call up those that were to go...
part of my order was 2 waffles and one was burnt and the other under done! Didn't take a picture should have. I have never complained about any experience at waffle house but today was just beyond acceptable.
Waffle house in Northport Alabama is the worst experience I have ever had. Servuce extremely slow. You get your meat 20 minutes after your egg order. Dont mention the factvwhen hou order 2 eggs fried hard and you cut it to find out out the inside is runny.
Waitress informed and it looked as if it was a pain to have to fix. Raised her voice as to say I guess we will re-do. I am so sorry to have to inconvenience you for what i had originally ordered i said.
So this was the first and last time i will give service to this waffle house.
Very poorly managed Waffle House in Waynesville NC on Russ Ave. Work crew is very rude, didn't care about customers and should be replaced.
I gave my order to the waitress, I called her back to my table to add to my order and she said with the ugliest attitude "ANY THING ELSE MAM?.. I asked why the attitude? , "WHEN I WAS AT YOUR TABLE YOU SHOULD HAVE COMPLETED YOUR ORDER"!
I didn't appreciate that at all. I should be able to add or change my order as I please. I even observed her being rude to another customer. This was 5335 Roswell Rd "
Waffle House 1202 store is by far the worst place I've ever ate they too much worried about cleaning and not serving your food my food sat on the counter for 10 minutes and still never got my drink
The place is falling apart. The door needs fixed and it’s been a week with a broken door.
I am trying to call in a complaint the manager not aware of her last name first name Julie at the Waffle House at 4575 Highway 20 Niceville Florida 32578 causing problems between employees to the point a couple of employees or hostile towards each other verbally to the point that an employee's boyfriend and another employee's husband is almost got into physical altercations because of it and Julie is causing all of it telling people stuff that's not true Julie also tried working all three of the employees together at one time knowing There's issues and
said that if they did not work together they would be fired because the employees know that it's not good for them to work together right now so she was going to fire all three if they did not work together this is childish this is high…
Went to visit Winston Salem, NC to see my son who plays football for Wake Forest. Stopped to the Waffle House in Clemmons at the location on Ramada Drive. My kids and I went in sat down & the associate (Patrick) told us harshly in his exact words yall are gonna have to get up because i have to clean this table.
The other associates then says that he has giving them a show all morning. I then told him that you don't ask someone in that tone with an attitude that way. He then goes back and fourth I told my kids that we will find somewhere else to have breakfast.
He was very out of line other customers says that he was really rude. As much as I love to go to the Waffle House this turned me away. I put in one of these the other day haven't heard anything back yet.
Me and two employees met at the Laurens SC Hwy 221 store at approximately 5:30 on March 8.we were told there would be a 10 minute delay to clean equipment. After 45 minutes we voiced our concern and then just left the store with a few rude remarks being through our way.
We were at waffle house on gallery and powers in Colorado Springs, Colorado. The cook named Ben was so mean to the waitresses. I would of walked out if I was a waitress. He needs to be let go cause we won't eat there if he is there.
Those girls deserve respect no matter what. Do something cause that was awful.
e if they were right I've basically ate most of my food my cousins stel bowl came out a little later than mine and the steak was scorched she didn't want it or eat it the server said she could see it and would take it off the ticket she did apologize ii paid for mine and nothing else was done to make me even think about being a return guest.
Signed very dissatisfied customer feel free to contact me at your earliest convenience at 615 546 3958
Don't understand why they keep managers that can't run their job. You go to have breakfast Never has big cups and drink machine always out of drink you like and most of all they DONT HAVE ANY COFFEE. This is because manager can't run his job
ive been in waffle house eating many times and i love the place but you have a worker there that is on few diffrent drugs. and is sleeping with yalls cowworkers. her name is brittany shuman she works in waffle house in auburn i thought yall were a drug free enviroment yall need to keep a close eye on her and drug tests her soon.
i will not be back bc of that girl
Waffle House Hwy 221 Chesnee Hwy. Oh boy, let me tell you about these losers working here, got there and the lady says be right with you ok, yep! 10 min. later another woman walks up and says are y'all placing and order to go, why yes we are!
Well we are not taking to go orders because she's by herself! Say what I just talked to 2 people so how is she by herself! Never again will they get any of my hard earned money when there workers are some lazy bums!
it was around 3:50 am. now note there were 3 black ladies and one black couple sitting in there eating and the black guy cooking and the black waitress and me a white man. so I go out get in my truck and a car pulls in I saw a black couple get out and go in so I pull rite up to the window and
watch the black couple grab a menu and the waitress starts taking there order they see me watching and they just started laughing. no one black or white should be treated this way I already called the store and talked to the manager he said he would talk to the cook and roll back the camera and get back to me.
if I don’t get a response I’m going to the news and the better business bureau
The red head server is very rude and lacks customer service. She picked and chose who got their food instead of doing the order that they came in. Her attitude the entire time was rude and unfriendly. I am very dissatisfied with me service and food.
She needs to find another job because she is not a people person
I attended the Waffle House located at 1432 N Central Expressway, McKinney, TX Saturday, March 4, 2023 around 11:30pm. I walked in with my family and the table we were going to sit at was dirty on the floor. We waited almost 10 minutes without anyone acknowledging our presence.
I asked Precious about the dirty table and she stated with a negative attitude “I will get to it when I finish cleaning. ” I informs her that I understood and could wait. She was finishing cleaning a different table and asked for me to move to allow other customers to sit.
My friend informs her that we wanted to sit at the table she was cleaning and mentioned there was food under the other table. When we sat down we waited almost five minutes for the server to come greet us.
She greeted us after greeting a table…
Me and wife went to Waffle House on east univ. ave in Gainesville Fla the waitress was very nice but the cook wouldn’t take her orders a man sitting near even ask about his order and he was there before us well I finally got my order and
wife got her hash browns but no waffle well we waited she was almost done and the waitress was trying to cook it too and ask the cook if it was about ready she told her it wasn’t her waffle well we told her never mind we about done but she took it off the bill but this lady shouldn’t have to deal with this green haired cook to make a living she was terrible we have ate Waffle House all around the country and
everybody has a bad day but this cook was going out of her way to make this waitress look bad . I Hope something can be done
Visited Waffle House on 2918 Woodrow Dr. Lithonia Georgia on 3-4-23 at 12:00 am. The workers turned customers away saying they were taking a break for 15 minutes.
Meanwhile the workers either went to the bathroom or was outside smoking marijuna. I watched about 10 customers get turned away. I waited more than an hour along with other customers. How is this acceptable by a famous franchise?
A female waitstaff Mariah was very rude, and highly intoxicated. When we pulled up she was in her car smoking pot and we had to wait for her to fix a drink. Then she proceeded to throw a customers food in the floor.
This behavior is every time.
My wife walked in & ordered a t bone plate & 1 1/4 lb double Angus beef cheeseburger & 1 dbl bacon cheeseburger with 3 orders of smothered hash browns. My second bite into my steak there was a hair in the food it made me my wife & daughter all sick & we couldn't eat any of the food u can reach me at 8288038943 my name is jeff it happened at the waffle house on 226 south in Marion NC
Each and every day the restaurant in Sylva nc has signs on the door that says to go only . They have 8 people working of a morning and then at 2 they put to go only on the door because they have no workers .
When we got there, the tables were dirty, and it took at least 10 minutes for the girl that asked us were we going to dine in. We told her we were waiting for the tables to get cleaned. We waited 10 more minutes and nobody cleaned off the tables and they were only six guests in the restaurant to me they were just trying to be funny they weren’t busy
3/2/2023 at 4:50AM: There were two Waffle House employees (African-American female (Host/Cashier/Person-in-charge) & an African-American Male (Sous-Chef )) on duty. There were myself and one more guy at the bar waiting to place our order. He arrived minutes before me so he placed his order first.
I arrived @ 4:50 AM, sat down at the bar and requested a large coffee while I wait for my order. The Host/Cashier/Person-in-charge ignored me. The Sous-Chef was busy working on the order. It was one All-Star breakfast. The Sous-Chef took 15 minutes to cook the order then went to sat down to eat a honey bun.
After he finished eating his honey bun, he asked me what was I having? I mentioned a sausage, egg and cheese grit bowl and large coffee to go. It was 5:20AM as he was preparing my order. At…
On Feb. 28th 2023 at 4am my husband and I went to go eat breakfast at the Waffle House on 10009 Dorchester Rd Ladson SC. On arrival the place was trashed, tables where filled with dirty dishes trash on the floor.
3 employees sleeping on the table. We got told that they only excepting online orders very rudely. This was the first time ever I got turned away from a Waffle House. My husband and I went to another location. On walking in we asked if they are open for customers, the very nice lady ( Sonya) said of course and for us to sit to be served.
We told her about the previous Waffle House and she said she heard a lot of complains. The one we went to was of 98 old trolly road, Summerville SC. Very clean very friendly and fresh coffee and good food.
The other place needs to be new…
I have a complaint. I buy breakfast for my 14 year old grandson every morning Monday through Friday. Most of the time I buy it from Waffle House on Belmont/Hwy 53, Calhoun, GA. I have a complaint. I try to call every morning to place a pickup order. No answer.
I live about 5 to 10 minutes away. I arrived at 6:55 AM this morning, Tuesday, February 28. I sat at the bar and placed a to go order. There was only 2 customers in there and they were leaving.
The employees were all upset/outraged. I finally got to place my order. Another lady came in and placed a to go order and sat at the counter also. I realize they were getting ready to change staff. The waitress was ready to go.
She was dropping to go plates on the floor. The cook prepared my order and started on the other to go order. My…