Wayfair

Ordered some curtains that are faulty paid over £100 for them i do understand the policy of returning items but I was decorating the living room so I didn't open the packaging for over a month I am so ANNOYED I expected the the curtains to be usable and obviously checked for faults so now i have wasted over £100 for faulty curtains because of the manufacturers fault not MINE will never shop at wayfair again total rip off!!!!! tried to download a picture but keeps saying file to big

Hey,

I ordered a table, what came today. I've built the table for it to have marks all over the top and also a massive crack down one side off the legs, the table is awful condition to be fair. Not happy at all, as I've paid £199 for this.

Can someone contact me to sort this out please, has it isn't on at all and a lot off money to spend for it to be in the condition its in.

Thanks, Donna Marshall

My delivery address - 19 honeysuckle Road, Hasland, Chesterfield, S41 0qh

Horrible customer care. Ordered a product that said 30+ weeks to deliver. After 30 weeks they said well it is 30+ (PLUS) weeks that means anytime after 30 weeks, that could mean 1 year or 20 years after 30 weeks. That is ridiculous !

I have all that in recording! Never doing business again with Wayfair or any affiliated businesses with Wayfair. They are scammers! refid=GX486179756831-W004509739_1230642656_1230642667&device=c&ptid=1084325345243&network=g&targetid=pla-1084325345243&channel=GooglePLA&ireid=120104833&fdid=1817&PiID%5B%5D=1230642667&PiID%5B%5D=1230642656&campaignid=398251723

Spoke to David on May 5th from Wayfair UK branch. @ 1.45. Number 0800 169 0423.

I asked to speak to a manager given the continuing delays on delivery. David denied that request.

David's first response was to issue a refund. When I asked to have a refund later in the conversation he became argumentative and stated 'why are you making an enemy out of me?'

David continued to raise his voice with his condescending approach.

The wayfair supply chain is flawed. David said this outright. The system takes days to update. All delivery dates are estimated. After the first delivery never arrived, the company does not have the product in stock anymore, yet I received 2 delivery dates which are now over 2 months after the initial order.

The way in which this has been handled and the manner I have…

I am on as I cant get my payment due date changed from the 1st of the month to the 3rd of the month. I dont get my check until the 3rd of every month. I cant afford a late fee every month. Please help

I purchased 2 deck storage boxes last year and the covers warped from the sun. They were expensive and meant for the deck so should not warp.

79... It was Wayfair mistake why shouldn’t bi get a full refund???... I’m not happy about this and I want all my money returned to my account immediately if not sooner... Will not be waiting two weeks for my money you did not wait two weeks for your money you took it right away and I will not wait two weeks for your mistake I will expect a full refund immediately upon pick up return receipt requested from UPS as soon as you get the tracking number thank you for your time but

it was your mistake not mine and I expect a full refund since you made the mistake Wayfair I am not happy and I certainly am not paying for the shipping here or the shipping back thank you for your time but please I expect a full refund back by Tuesday if not I’ll call the bank and they will research it and I will get…

I wish I read the reviws before I purchased from Wayfair. It seems that they delay shipping of the furniture to everyone. My story is a bit differnet. I had my oudoor furniture deliverrd to me only to be taken away stating that it was damaged, They did not even give me achoice to accept it or to decline the merchandice.

When I called Wayfair letting them know what happened, they toldme that they cannot tell the truck to come back because they were on route to other deliviries. Mind you that we called right away, it was not even 15 minutes.

We spoke to a amanger by thename Sue and she re scheduled the delivery for the 21st of April. We called on the 19th to reconfirm on the 20th we get a cancellation. I called and spoke with different people (who do not know whether they are coming or…

Would give 0 stars if I could... NOW I HAVE TO THROW THEM AWAY £100 WASTED BECAUSE OF 1 PANEL.. I am FUMMING will make sure no one I know orders from your overpriced company again would upload picture but it say file to big..

Never ever have I been treated like this by any company before don't give a dam about your customers!!!!!!!!!!!

00 grand father clock from you,and the clock does not work. you said a new clock unit would be sent to me on the 26th. of April, it did not arrive . emailed you and now you say it is delayed and will arrive on July 7 th.

i am very unhappy with this, i will not shop wayfare again, not that you care. i now understand all the neg. reviews i have read about wayfare. i won't be back!!!!!!

FIRST, please be advised that NO ONE HAS EVER SHOWN UP to assemble my kitchen table and chairs. Accordingly, I have had to pay for the assembly by a local man. PLEASE CREDIT MY ACCOUNT FOR THE ASSEMBLY CHARGE and confirm that credit to me in writing (you may do so via email or United States mail).

SECOND, I have been unable to access my online account in order to make an electronic payment (Comenity Card). THIS MUST BE FIXED ASAP. Please contact me during business hours (9:00 a.m. to 4:00 p.m., M-F) at my office telephone number: 817-255-9112 to straighten this out.

The rose rug I’ve purchased keeps shedding in chunks all the time; how can you help? Loyal customer Lynne

I purchased two lights at the end of February for an install on a remodel. Well everything is delayed due to the pandemic and the contractor did not get to the install of the lights until after the 30 day return policy.

But it was within 60 days. These were not even unboxed. The contractor knew that it was not enough light for the rooms that I was putting them in. I asked for a store credit (not even for the money back) but Wayfair refuses.

I would think they’d understand that during this time of the pandemic that construction is slowed. I’m very disappointed.

Placed an order waited in for delivery which was then delayed the van finally pulled up hours later only to drive off saying problem with address , the morning after phoned wayfair customer services to see if they could sort something as can only speak to robots at Hermes and they send back to depot after 3 attempts , the gentleman spoke for a while then put phone down looks like I won’t be using this service again after spending hundreds in the past and on this order

Was to receive a floor lamp on Tuesday April 21, called wayfair and the agent called FedEx. There has not been a scan or movement on this item since Tuesday. Now wayfair tells me that they have to wait 6 days to redeliver the item or give my money back. Wait that long when I needed this by Friday, ridiculous! Will not shop with you / wayfair ever again.

Beverly Sessoms

I have ordered from this company several times... delivery always good however my last order only half the items turned up... I contacted customer services...

first experience thought how wonderful they were...

however items still didn’t turn up, after contacting them again.. was told different information... customer services are shocking... unable to resolve issue... I would not recommend this company due to terrible customer service

I was suppose to get a Recliner Cover on the 16th! I never received it! Then you tell me the 21st! And it’s still Not here!! Where is it at??

Re order 3141269572

This new delivery date of the replacement is unacceptable. We ordered early enough to ensure we would have it by now. It is not our fault it was damaged at rhe cross docks. the delivery date of January is totally unacceptable for something I should have now be putting together this week. Can this missing box not be shipped express so we receive it quicker? Were the items damaged at the cross docks or just the box. Either way we need this right away as I am having my gender reveal for my daughter's baby on our new deck June 5th and it is really important to receive this with time to install before that weekend. I am really upset as this is my 1st time using wayfair. And don't think I will order again from wayfair. I had high hopes and have been let down

I placed an order for a trampoline and an accessory for it and it stated 2 weeks delivery. Then I get an email stating it will be 8 months so I canceled the orders. I got an email that the accessory would ship the next day so u called to cancel and tell them the accessory wouldn't do any good if I didn't have the trampoline and told them NOT to ship.

Now I have calls to pay for the accessory plus late fees and it's ruining my credit and fighting to not pay for what I didn't get. I do NOT RECOMMEND WAYFAIR OR GENESIS CREDIT.

I ordered a sectional couch from Wayfair. I received the couch on Sat 4/10. My husband just put the couch together and we realized it has several defects. The pillows they sent are wrong. The couch is extremely uncomfortable, the back of the couch is leaning more frontwards than normal so the pillows don't come together correctly and the biggest defect of all is the corner part does not fit correctly.

Instead of the fox facing out it faces opposite toward the back and doesn't align correctly. The sectional was incredibly easy to put together but is really defected. I've ordered products from your company for years and have always been very satisfied.

I've even recommended wayfair to friends and family and of course my book club members. We would like to have another set that we can use…

Miss leading believed pictures believed I was getting 3 mirrors and only received one customer service refused to issue a refund or exchange did not want to provide complaint information we’re extremely rude Spoke with a Kylie was rude

2 armchairs ordered and paid for. Delivery due by Xpd on 21st April. two packages delivered. One was correct chair but the other was flat pack furniture for some one else but bearing the second chairs delivery details. Complaint via live chat to WAyfair on 19th.

Xpd could not be contacted. Told they would forward the complaint to Xpd but no acknowledgement from anyone s was heather my armchair has been located let alone a new delivery date. In the meantime someone else is without their parcel which should have been collected immediately.

It can’t be stored indoors and is uninsured. Failure to inform me what is happening is very concerning. Looks like by the end of today I have a failure if contract by WAyfair.

Poor delivery and product variations from ads. Poor and rude customer service

Ordered and received the Dawsonville Twin Daybed last month. Sent an e-mail April 6 AND called Wayfair to report missing pieces: 1) Screws 4x30mm 20 pieces 2) Kenlin glide (+) 2 pieces 3) Kenlin glide (-) 2 pieces. Received a “How We’ll Make It Right” confirmation response.

NINE BUSINESS DAYS LATER we received a large bag of screws! NO RAILS! TOTALLY UNIMPRESSED WITH Wayfair! We have an unfinished bed with no resolution. Today called and spoke with Nelson. He is putting in another “missing pieces” order for us!

Right now we have no confidence in Wayfair! Come on Wayfair! MAKE THIS RIGHT! Carolyn and Bob Sherman, Palm Harbor, FL

I got my heated massage chair Saturday to day after I got it all set up I went to plug it in and they had sent me a European plug in I don't have an adapter for that I just needed the regular plug in do you have an adapter for that they should have never sent me a European plug in

I ordered a trampoline for my granddaughters back in March and also to have it installed but when it was delivered which was not on time for installers the trampoline had no bolts air screws to put it together so when I called wayfair said my son would have them Bryan Monday 19 th and they were suppose to shipp them out yesterday well that did not happen so my son is not going to have them there for the installers because they never shipped them out when I speak to the supervisor Annette she said she did not ask why they were not shipped out because she does not care I told because she not in my shoes my granddaughters want this trampoline so

I have to tell them once again you may have to wait longer brcause the screws aren’t there and the isnstallers can’t come out because their busy no…

Hi , my purchase with wayfair in a motorized awning that is being installed by Handy. In regards to my installation at 6 Howard st, hicksville, ny, 11801. Saturday April 17th will be the 3rd attempt at getting this done.

My 1st installation of April 10th was canceled by the installer 1 hour before the install appointment time. My 2nd installation was yesterday, April 14th which didn't happen because 1 installer didn't want to do the job but 1 wanted to.

1 installer showed up half hour late to the 4pm appointment while the 2nd installer showed up 1 hour late to the 4pm appointment. Yesterday I had to leave work 2 hours early. As you can imagine this process has not been a pleasant experience so far.

I hope to have a better experience on Saturday April 17th installation attempt. I would…

I ordered a Hall way table in December due for delivery 1st of February, this passed no one contacted me I had to chase and no one knew where it was. Customer service were getting back to me but not saying anything.

I then rang up, they cancelled the order and re-ordered for end of April. I have just received an email to say that they have cancelled my ordered. I have emailed and instead of a full refund to the card I paid off they have credited the account which is unacceptable had I again not chased them they may have got away with it.

Also after we had brought the item for the first time the price went up online. I believe they haven't delivered to us as they could get more money out of another customer. They won't do anything for me and I will be surprised if I actually get a full…

After receiving my order .I am very disappointed in this so call bar cabinet .I will never order from wayfair ever .i paid $191.16 Arterbury bar cabinet ,when I can't put a bottle of wine in this.i was told that I couldn't return this item because it was on clerance .I didn't look at the measurements , all yours items are deceived by pictures.

Horrible customer service. Did not receive product ordered. Called 3 times to remedy it

I would give 0!!! I was about to process an order for a bookshelf I had pending in my cart as it was lowered to $68 from it’s original price of over $100. I was very happy to see such a great deal.

Now when I check out items I always do a quick review and realized in the seconds it took for me to hit “check out” the item went from $67 to $189!!!!!!!!!!!! 99 as in picture as now the item is a full $189!!!

Thank God I caught it as I now realize their return/refund policy TOTALLY SUCKS! I even took and still have the screenshot of thrbitem at $67! It was not labeled in red as an “open box” like they have sometimes (as they claimed when I called customer service that it must have been open boxehishbit WAS NOT).

This is the second time I see this happen so I called to complain about…

I purchased two sectional sofas on 4/10 and within 4 hours I canceled the transaction. I received an email on Monday morning saying that the order was unable to be canceled. There is no tracking number yet, so FedEx told me that Wayfair is able to stop the shipment from being delivered, however your customer service Kylie claims that Wayfair is unwilling to assist me.

This is the second time I've had trouble with returns from Wayfair. I will never purchase anything through your site again as your customer service leaves a lot to be desired. Then, when I wanted to file a complaint, she stated that is her department as well but that I would not get any feedback regarding the complaint.

How is a customer to know a complaint has even been filed. Both JJ International and FedEx, along with US…

We purchased a kitchen island from Wayfair/Birch Lane about one year ago. We opened an account to make our payments like we do with our other bankcard accounts. Because we are retired most of our accounts are on autopay. We have had so much trouble making our monthly payments to our account with your company since our purchase.

We had set up autopay when it became available to do so and then it didn't work and they apologized and helped us and waived the extra fee and it happened again and this time customer service would not waive the fee even though we assumed our automatic payment would go through and when we saw that our payment did not go out of our account we called to discuss our displeasure.

I think it works now, but we cannot trust it. Now, I have spent about 2 hours trying to…

I have had so many problems getting my orders . The reason is because of FedEx. I will no longer order anything online from y'all if it is sent by FedEx.!!!! With them I never get my order or time or it is sent somewhere else!!!!!

I know y'all don't care one way or the other, but I'm tired of this!!!!!!

Canceled order on line. Called after receiving a FedEx notice that the order was in process for delivery. called Wayfair -- no record of order cancellation. It will be delivered and I will have to pay to have it returned. Lovely. Hate these guys. Never again.

Awful policies!!! The items they push quickly into a shipped status... even thought they have not shipped from their warehouse, so they can quickly charge you a re route fee! Ans this is after WEEKS of delays. They promise/estimate items to be delivered and the. Keep pushing them out..

further and further and won’t offer any resolution- other than wait or pay a large fee to re route the item.. that hasn’t even legitimately shipped.

Sent to me original was defective, allowed me to keep original while shipping a comp second bed frame.!it was left on prep for ship 4 three days then put it on back order. I called n the rep. Was very condescending and made it seem like it’s was my fault for calling.

Absolutely appalling service no care or consideration at all for customers I have no bed to sleep in despite weeks and weeks of apologies and false promises of resolving the situation nothing happens we are promised delivery but nothing shows up then they carry out "investigations" then nothing happens my order number is 2772332548

I ordered 3 items from you all within a 2 month period and all three items were damaged and unusable.... I am never and I mean NEVER going to order another item from your company! I can’t believe you don’t take better care of your shipping procedures.

Feel free to check my account on the amount I spent and the pictures sent of damaged goods. You will never have another order from me again and I will NEVER recommend your company to anyone!

I bought a couch from you guys I came apart you guys replaced it I have another couch guys redelivered in the arm s very loose I just want my money back.please also got kitchen table I lovethat

Has rescheduled 3 times.

I ordered an air conditioner last year. It just happened to go on back order when it was to be delivered. I was told several times it was on back order again. I have yet to recieve item. I have made a couple payments because I was told too.

I then stopped because I don’t feel comfortable paying for something I was to get 4-5-6 months prior. my item was to arrive feb of this year then, yet Never did! Can someone please contact me 570-351-5631 to discuss this matter. Ty

Distribution center claims that my order was sent out in the 26th of March but actually hasn’t even been picked up by Fedex. It is coming out Quebec and are unreachable through customer care. Your agents do not speak French.

I am needing my order shipped that’s all.

Absolutely disgusted with wayfair . We paid for garden furniture over a month ago . For it to arrive in May . Today we find that you have refunded the money back to pay pal . This is totally unacceptable.

We paid you for good that you are still advertising at now higher price . We don’t want our money back we want garden furniture that we paid for . This I won’t leave. I’m following it up with trading standards for them to investigate Regards Nita very happy person Steven howes

I have bought things from Wayfair eight times. Of the eight, four orders have had significant problems. Seriously inaccurate website descriptions, and refusals to honor the the descriptions have been the worst problems, occurring in two of the four orders. The most recent example is still incorrect on the website-- a wallpaper roll described as covering 788 square feet, when it only covers 63. Customer service will not honor the description, and will not correct the error, which tells me that they are still trapping buyers in this bait-and-switch plot.

Further evidence that my comments are not welcome lie in the fact that my purchase is not listed in my orders, meaning that I cannot leave a review on the website!

Here is the website description:

Odalys Peel and Stick Wallpaper Roll…

I placed an order and the wrong item was sent. I had to repeatedly call Wayfair regarding incorrect item. They never reached out to me, I had to constantly call. Each time I called I had to repeat the same information - about 5 times over the course of the issue.

Was told Jacob Campbell from the Customer Management Team, ext. 2762723, would be taking care of my order. He never called me, I left a message on his phone, still never called me. I called AGAIN, and explained the situation AGAIN and was told the distribution company sent the right item but that information on the Wayfair website was incorrect.

A refund would be issued and the distribution company would contact me regarding returning the incorrect item. I cannot trust Wayfair to have accurate information on their website. Not a…

Wayfair delivered my sofa today and left it on the street instead of Brigitte inside my building. I called 3 times and they just don’t care. They first told me they would send UPS back to bring it off the street and in the building but no one showed up.

I’m new to Wayfair and did a few orders that were perfect. I still have 3 more rooms to do but clearly they do not want my business. I hear you Loud and Clear Wayfair

My account has been debited various times in the last two months for an item that I have yet to receive and with two (2) delayed shipping to boot. It’s understandable that companies need to insure that they are paid for item(s) and hold monetary value before shipping but this procedure in place by Wayfair is unfair.

The times I’ve been charged are as follows: 1st 2/24, 2nd-3/10, 3rd-3/17 and 3/24 2xs. I received a delayed shipping notice from Wayfair on 3/23 while being charged 2 twice on the same day 3/24? This is a nightmare as far as the bouncing of checks and my credit standing goes, so why is their debit automotive system set up to debit ones account repeatedly before insuring that an item will be shipped a day or two after.

This is the only company I’ve come across with this policy…

I purchased a bathroom vanity on a Friday night March 12. After talking with the person renovating my bathroom I realized the vanity would not work. I tried to cancel and found I couldn't. I emailed Wayfair 2 hours after the purchase explaining what happened and was told I would have to wait until it arrived and then return it. When it arrived March 20 I sent it back. Wayfair deducted $336 from my refund for shipping it back. I called to complain and was basically told too bad. I asked to speak with a manager and was transferred to a Supervisor. She told me best she could do was give me $50 back.

Last time I order from Wayfair, stick to Amazon.

Because it took Wayfair 4 months to issue me a credit on a piece of junk TV stand that I returned, I have accrued late fees and finance charges. I have called Wayfair and Comenity bank dozens of times and neither one will remove the charges from my account. So this account has affected my credit and Wayfair has in no way helped me with this problem.