Wayfair

Last night I made my first Mayfair purchase. This morning I discovered it was charged to an account with insufficient funds. Immediately I submitted a cancellation request only to find out it was denied. This experience has left me feeling frustrated and disappointed. I believe that as a customer, I should have the flexibility to modify or cancel an order as needed, especially when it has not yet entered the shipping process.

Furthermore, I feel it necessary to inform you that I will be sharing my experience with the Better Business Bureau and social media. I hope that my feedback will be taken into consideration to prevent similar experiences from happening to other customers in the future.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sean A.…

I ORDERED A BENCH IT WAS NOT THE CORRECT ORDER! 00. IT HAS NOW BEEN OVER 2 MONTHS AND STILL NOTHING!! I CALL TWICE A WEEK AND THEY KEEP TELLING ME THAT THEY HAVE EMAILED ME AND I GET NOTHING!!

I'AM GETTING THE RUN AROUND!! THEY KEEP TELLING ME THAT JASMINE IS EMAILING ME WHICH IS A LIE!! I'M DEMANDING THAT YOU CREDIT MY CARD ASAP!!!

They are horrible people!!! I made a complaint to BBB and handled it so poorly claiming they have tried to reach me. No! Thry called one time while I was at work. I'm sorry I have a job! The rep said she would call back and did not.

They false advertise, they have made me pay for things when it's their fault! And NOONE HELPS!!!!!!!!

We ordered a heavy duty dog pen ex large . the fencing was all messed up actually made wrong . very poor planning .

I purchased 2 pieces of bedroom furniture from wayfair, the first time I have ever purchased furniture from them. My delivery was set up for today 3/23. I am a retail manager so it is very hard for me to schedule days off and I need to do it 2 weeks in advance.

I received a text at 7:15 am telling me I would be receiving my delivery that day. At 8:15 I received a call telling me that my delivery was cancelled because one of my pieces was broken. I asked why I was not called before they just cancelled my other piece, I really needed the piece and don't have the luxury to just reschedule especially on the weekend, I work.

I asked to speak to a supervisor and was given to Brittany. I asked her again why I was not contacted and who made that decision for me. She told me they don't call early…

I oredered a Pluto Highboard Display cabinet on the 7th January 2023. Boxes 1 of 3 & 3 of 3 were delivered on 20th January 2023 after which, following numerous e-mails advising of revised delivery dates & a verbal confirmation of another revised date (all of which falied to materialise) I cancelled the order on the 21st March 2023.

What was really annoying was that, after advising that box 2 of 3 was not delivered, I was requested to describe the missing part !!

Also I was advised by Chad from Customer Services that I would definitely receive the missing box on the 15th March only to receive an e-mail 2 days later giving a later date. I note that the item is still available on your website & also that it is now for sale at a reduced price.

How is that right when you can't supply it at…

I ordered an item online and it came damaged i took pictures of it as well and when I spoke with a representative they told to disgusrd the item because it was no longer good after I send the detected pictures and now they won't do nothing about it and jsd bo resolution for me this is very unprofessional and as a customer as well I need someone to help me thank you

They have screwed me over royally. I tried 4 times with customer service to get help and was was just jerked around. I will NEVER shop with them again!!!!

After waiting more than 3 weeks for my order I called the Wayfair customer service number and they told me that my order had been cancelled by the factory without notifying Wayfair or me the customer. Unacceptable! Wayfair held my money and no one notified me the order was cancelled after more than 3 weeks!

Re order number 3872877114 I ordered this armchair on February 12th this year. I was told the expected date for delivery was February 14th. As I wanted a chair soon I thought this would be ideal.

However the chair was delayed and eventually I was told that the expected date for delivery was now to be March 14th - a whole month later! I chose a different chair with a quicker delivery date and asked if I could cancel the first on and buy the second one which was more expensive.

I was told no, it was not possible to cancel the first one.

However, if when it arrives I’m not happy with it, I could return it and buy another. I was getting more and more cross with all this. March 14th came and went. I spoke to someone on customer services ( which is hard to do as you don’t have this number on…

I wish they had zero stars. This is the second tIme one of their handyman cancels an assembly at the last minute. I take my day off of work and they just cancel 30 min prior as if im sitting home all day every day.

I want to know if wayfair will pay for the 2 days of work that I took off just waiting for a handyman that doesn’t show up. it will be three days off now due to rescheduling. Very unprofessional and unreliable at least wayfair should have a back up just in case the main assembly guy has to cancel someone else can fill in.

Customers come first learn how to take care of them. NEVER AGAIN WILL I ORDER FROM WAYFAIR No customer priority!!!!!!

False advertising on a set of dishes. I bought some dinnerware. I know I bought them 12-7-21. The ad on line said they are dishwasher safe. A question asked directly to a wayfair rep was asked "Are these dishwasher safe?

The answer from that rep was "these are dishwasher safe. They are not. My dishes have white spots on them. Some the size of a dime. I am beyond upset but trying to remain calm and polite to wayfair reps.

I have purchased so many items from wayfair. I have told many friends about wayfair. No my faith in the company has been shattered. I am sad. Yes, I know they are more than 30 days out. It took time for these dishes to get damaged in the dishwasher.

All I asked is to replace the set and I will hand wash. Now that I know the advertisement is false. If you want the info it…

Customer service person that I spoke with in regards to my big order that was placed with Wayfair, hung up on me after I requested to speak to her supervisor. This lady had to audacity to tell me that the reason no one is getting back with me because I seem to always have issues with my orders.

I felt like I was accused of being dramatic and lying about order issues. I didn’t appreciate someone disrespecting me in that way, when I’ve spent to much money with Wayfair to receive that kind of treatment. Maybe Wayfair should look more into who they hire to deal better with their customers.

I just ordered $2,300 worth of outdoor furniture. they are so cheap in quality you could buy them at the dollar store! Same with the 4 single chairs I purchased! The total lot of merchandise wasn't worth $500! Shame on Wayfair!

You have lost a very good customer!

00 Your item is very misleading, never did I think I was getting something unfinished and not at all what the picture looks like. I wanted the items taller, stained finished and to look like picture. I won't send back due to the what I'd have to go through to package and pay.

This is my first negative with Wayfair.

I order an item since 02/24/23, item never shipped no body can cancel my order to get my money back, I also received the wrong item I had to pay $21 to return it . Communication is really bad no body can give a valid reason why they cannot track the order. All they say is the order is lost but the cannot process a refund.

Fraudulent business practices and poor customerservice. I placed a phone order with a Wayfair business professional. At the time I placed the order in December, I was advised it was in stock and it would be delivered in 5 business days.

It is now March 6th and I still have my item. I contacted later that the item was on back order although it continues to show in stock online; deceptiveand fraudulent. The backorder and delivery date is constantly being rescheduled and delayed.

Finally I was told it would be delivered on Tuesday March 7th only to receive another email stating it has been delayed again. I talked to someone in customer service that advised I would be contacted again with a new delivery date could not advise the timing because of Wayfair's multiple day item inspection. This…

By mistake I joined in this O t lot of money kindly return that money never ending task pls help me

The trundle I bought as part of a daybed from Wayfair snapped in half the first time a guest slept on it. I had had the bed for some time by then, but it was still within guarantee. I telephoned your Galway office at the end of November 2022, reported the problem, and was assured that the whole trundle unit would be replaced if I sent in corroborating photographs. I did this. Nothing happened.

There then followed a series of emails mostly, and one or two calls, each time a different agent, very pleasant, but I always had to start from the beginning. The order had disappeared off my account, but they tracked it with its number.

I was given delivery dates in December, January, and February which were retracted because of “problems with the warehouse”.

Finally someone passed the problem up…

It took 5 month to settle my dispute. Many calls letters n aggregation.

Finally today I received a notice that it was settled. Now my credit score that was 870 is 635. Now I have to call the bank n spend hours trying to get them to fix my credit score. (Citibank). I asked on line n was told Wayfair couldn’t fix that n would have to call the bank.

What a wast of time energy n months of my life

WORST EXPERIENCE EVER! I bought an adjustable bed and it never arrived. So I passed the same order again and this time it arrived with a box completely destroyed and soaked in water. The bed is damaged with bent metal part and ripped fabric.

Wayfair customer service is a nightmare, they just want to waste your time hoping you give up.

First I contacted support through the chat, I sent pictures of the damaged box, then they wanted to charge me $100 for return shipping. No way! Their own policy says FREE RETURNS for damaged items. So I sent more pictures showing the damages inside the box.

Oh now they want me to call a phone number instead of just giving me a shipping label to return the item. So I called the phone number, got put on hold a long time, only to be told that they can't do…

I have had the worse experience with wayfair . I ordered 2 of the same items by mistake !! 29 for a return fee !! The box is unopened and sealed . This is so unfair . Plus they are making us lift this heavy box and leave it outside .

We are seniors we have no way of printing the label . I will be complaining with the better business bureau and filing a formal complaint . Regarding item number 3878959281

I am so upset and disillusioned with Wayfair . I ordered a crib for my soon to be grandson . It was pricey but I’ve always been pleased with your quality and prices . The crib was pricey but I budgeted for it.

I made an honest mistake I ordered 2 cribs instead of the one . The other box is unopened and sealed . It was an honest mistake . Why are you people charging me two weeks of grocery money to return this unopened box ?

I cannot afford this fee . Nobody would listen . I’m in Boston right near the corporate headquarters. Why can’t you be like Target ? This happened once before they sent us a return label and FedEx picked it up the next day ??

We are senior citizens . On a fixed income . My husband has Parkinson’s and I am going in for major surgery . We need that money . I was able…

Sent wrong rug twice! Oval instead of rectangle. Returned rug and rug pad. Being charged shipping fee for rug pad. Awful customer service. Do yourself a favor and shop somewhere else!

I purchased a sofa for my business and expected to receive the item on March 1st. I look to my orders and it says backordered to May 5th. I called their customer service line and spoke to Lakeisha. She was incredibly rude and short with me.

I can also hear a baby in the background. She keeps placing herself on mute which is very disconcerting because it sounds as if she is disconnected. No apologies from her, she rather sounds annoyed that I keep saying hello.

She tells me that her app is stating that the furniture will be delivered on March 5th, 2 months from what I saw online. Again no explanation. She proceeds in a very rude tone to ask if there was anything else I needed. No mam. Not from you. Very disappointed with Wayfair

I ordered a Blackstone Griddle Sunday and on Monday I contacted Customer Service to cancel the order because I found it cheaper. They told me Monday that it was to late even though it hadn't been shipped! So Tuesday I look and it's going to be 2 or 3 days late!

It was suppose to be here Monday. Now I have to pay a fee to return the griddle. I'm not happy other company's I have ordered from don't charge especially if it's late. I won't ordering anything else from Wayfair!! Jim

Hello, I purchased a sofa 5 months ago in Sep 2022. During this time there was only me with 50 kg weight who used this sofa and I don't know why the shape of the sofa has obviously changed (You can find the photos attached).

besides its shape, it is getting extremely uncomfortable and I can not even use it. I bought my coffee table and TV table from Wayfair as I liked this company. I was wondering why my sofa has such a problem after only 5 months?!

can you send me a new sofa or send me the sitting (upper) part of the couch again? you can also send your employees to check the problem closely at my place. looking forward to hearing back from you, Tarlan

I ordered an open box sectional sofa item was told it was simply opened and a good buy. I even contacted them before ordering and was told they could fix anything wrong within 30 days. I order i get a call from a woman from waufair a week later 7 items were shipped two were lost in transit .

They have no way to know what is missing so she asked if i would accept the delivery and then call her directly to get the missing items ordered once i assembled. I did and was told they won’t replace and it’s considered clearance .

why wasn’t i told this when i inquired and again when she called me ? now i was told they will make an exception and pick up and refund my order. Ha my account shows they intend to charge me for shipping the return.

on the phone she said i would get refund in full. Looks…

I am a disabled senior retired state educator, I depend on shopping with mail to my house! I first saw Wayfair’s advertisement during the onset of the pandemic ; I immediately applied for wayfair citi mastercard. I received some poor quality defective products, thats when your customer service started to verbally attack me.

Now Justin is DISCRIMINATING against me and preventing me from ordering for the past week. I saved my reward dollars i earned for my two mccory wood bookcases 3 tire wide. And they are on sale! Please let me buy them. 561-716-7959 ! com

About 2 years ago, I brought a dining set that was very attractive online. 00 dollars on my wayfair account, which is now closed paid in full I have been very displeased. After the set was put together, the chairs nails came out and never would stay together again.

The wood on the chairs started turning as well. Buying this product was a mistake, and product sold was not good quality.

Nevertheless I have to purchase a new set. I will never use Wayfair again and I suggest any new customer to think twice before purchasing.

00 some of which hadn’t been delivered yet…. 00 and called in twice first time disconnected… second time told the representative my purchase in my cart and explained asking the possibility of getting a discount …was put on hold and then told nothing they can do for me as supervisor said not.

Told her I was going elsewhere and didn’t phase her in the least.. so guess wayfair doesn’t care as I gave my order to to someone else and paid less money. Great customer service. Tania Piriz

Completely dissatisfied with service! Be aware! Delivery team may lie to you. It was paid Delivery to the Room of your Choice. The item was heavy and they refused to bring it upstairs. Then, they asked if they can leave it in the garage and bring more people. I agreed.

It was a big mistake! When I called to Wayfair after delivery team left, I was told that No, their policy does not allow to send anybody to finish delivery and my paid delivery can only be refunded. Long phone call with operator and her manager gave no way out.

No way, they want to help customer resolve the situation when Wayfair’s team broke Wayfairs protocol. Returned the item (72W Vanity). Stay away from Wayfair, they may lie to you and do nothing to solve the problem. Go Amazon!

I order a bed almost a month ago, was supposed to be delivered today feb 4 they give a call on the morning, we couldnt answer and they send a txt right away after the call when we see the txt we call back and look on the door they delivery service they didnt even was front the door and they said they couldnt leave the bed on the hall of the building thatas a lie they never come up to my apartment i was here the all day they didnt want to do their job and

now i have to wait for one week to get my son bed i have a high risk pregnancy and with my son and my husband sleeping and the same bed im really upset because i have to wait a extra week because they cant do anything else for me.

Fraudulent delivery period offer. Purchased a Watson dining table by Noreen Home for GB£1,000 on 29th December 2022 when assured the delivery would be between 4th and 15th January. Delivery date then put back three times now expected as a "backorder" end February ie not yet even scheduled for manufacture.

Lost confidence and cancelled order so now two months wasted with the search for a quality dining table.

Called to request either assistance calling or email proof that Wayfair did not complete the order. I was charged for an order but it never left my cart. The woman from the call center kept misspelling items and showed disrespect to my situation and talked over me several times.

She was nice but started misspelling and talking down to me and had a different tone and attitude in her voice once she heard my witch based email. I will not be shopping from Wayfair again and am letting bbb know you have prejudice employees that refuse to even listen to a customer.

She refused to connect me to someone that could do something when she already stated she couldnt help me and put me on hold for prolonged times when finally satisfying my request to speak to another person. I was then dropped from…

Purchased 4 Fellsburg Linen Upholstered Chairs delivered in May 2022. Order number -3742505362. Assembled them. Noted after 3 weeks or so the legs were getting wobbly. called customer service,they said I would get called back by Executive Resolution Committee. Never got a call back.

Repeated this 5 or 5 times, spoke Tom service reps, again no response. Kept tightening bolts over and over with the Alan wrench provided. Last night sitting for dinner I heard a crack and fell to the floor and one of the legs had broken completely off with the wood and screws.

I injured my tailbone and am Awaiting an appointment for my orthopedist as my tailbone may be cracked. Another of the chairs which I will never use again wobbled and one leg is shorter than the other 3. You are obviously selling a…

I am deeply frustrated and angry with the terrible service I have received from this company. I purchased a mattress from you on December 30th and still have not received it. It was supposed to arrive on January 4th, but instead was sent back due to poor packaging.

I only found out about this when I called your customer service on January 6th and was told my mattress had been sent back. The lack of communication and transparency from your company is unacceptable. I was never notified that my mattress was sent back and had to call to find out.

To add insult to injury, I was told a replacement would be sent and a tracking number was provided.

However the tracking number was never updated, and the mattress never arrived. I called Wayfair everyday to inquire about my package and when I…

Summary: Spoke a customer service supervisor, unprofessional, not helpful and ended up hanging up the phone on me. You need to train your customer service better (look at Crate & Barrel)

Background: We ordered an outdoor patio furniture (large/heavy) and one piece was shipped damaged (incl. a couple of the nuts/bolts lost during transportation). Unfortunately, for us, we spent a couple of hours putting the entire furniture together a couple of weeks ago (early-mid January 2023) and now found out that this same furniture piece is on a sale (week of Jan 30, 2023).

I called to see if they could do a price adjustment for the sale. They said it was policy not to make any price adjustments (fine). However, after speaking to the customer service supervisor, he said he could initiate a return…

Hi there, I am a long time Wayfair fan as well as my family. Wayfair has always provided top notch customer service and easy to order items. We do receive a lot of slightly damaged items, however we always upload photos and get a prompt response from customer care to find an appropriate resolution. Wayfair would always give plenty of options to make it right. Keep the item for a discounted price, offer to send a replacement part or offer a free return Customer service was always eager to find a solution that would make us happy and always did so with such grace and warmth.

Recently, we ordered a white cart (Date Placed: January 23, 2023, Order #3855004276) and it came with rust inside the pipes and super scratched up metal holding the wheels. We notified Wayfair and uploaded some photos,…

Wayfair delivered a damaged piece of furniture and then did everything to try and prevent me from getting a refund. The company has no complaint system in place. I was told that the box we returned via their courier did not correspond to what was sent out to us and there would be no refund, no review on the case.

Added to this, the company didn't even inform us of this problem and we had to contact them 2 months later to find out where our refund was. We know what we put in the box and they were not telling the truth.

Absolutely shocked by the way we have been treated by this shocking scam of a company. 4 out of 5 by previous customers, I would never have bought from this company. It turns out, they were completely in the wrong and are issuing a refund when they can be bothered.

No…

On Nov. 11 I ordered a sink and vanity. On Nov 18 I received it, I opened the box, paid for someone to build the vanity and then opened the 2nd box only to find that the sink arrived cracked. On Jan 6, 2023 I ordered a replacement. I have received several emails telling me it is delayed. This is obvious. It has been 19 days since I ordered the replacement. I cannot get anyone to tell me when I might receive it. I am already invested in it since I installed the vanity part of it. I need to have a sink in my bathroom!!!

All of the customer service reps are very nice but completely unhelpful and are not empower to escalate this.

I ordered almost $1000 worth of products. A fireplace tv stand and a dresser. The items were never delivered to me. Fedex stated they were handed to customer and delivered and they never were. I will get cameras pulled up and a police report filed.

It’s just ridiculous I have been in contact with wayfair and fedex for the past week and there’s basically nothing they can do about it as the driver states it’s delivered. I just want me items not even a refund.

I just want them reshipped to me or somewhere I can pick them up. I don’t understand how it’s legal to lose my packages and not do anything about it on fedex or Wayfairs end.

Stop all coupon mail

I’ve bought several items from Wayfair this last one I’d call theft by taking I ordered a toilet seat I put my card information in and was ask do you want this package sent to the same address as the payment address I check yes they sent to the default address when I called I got the shim sham from the customer service agent I want a refund or the item I ordered you took my money you should rectify the problem this is theft period if not refunded I will never use your services again and

will not suggest your services be used by any one I know.

IF I COULD GIVE THEM A MINUS STAR I WOULD. I PURCHASED A SOFA. 00. IT WAS CHARGED TO Y BANK DEBIT CARD AND THE PURCHASE WENT THROUGH BUT THE NEXT WAYFAIR SAID IT WAS DENIED, SO WITHOUT CONTACTING ME WAYFAIR CHARGED ANOTHER 1536 AGAINST MY CARD WHICH WAS DENIED BECAUSE IT WAS A DOUBLE CHARGE MY ACCOUNT WAS OVERDRAWN.

WAYFAIR REFUSED TO STOP CHARGING AGAINST MY ACCOUNT, SO I CANCELED THE PURCHASE. WAYFAIR ATTEMPTED TO CHARGE THE ACCOUNT THREE TIMES. MY BANK DOES NOT KNOW WHY IT WAS DENIED BUT WAYFAIR SAID THEY WOULD CONTINUE TO PLACE THESE PENDING CHARGED UNTIL THE PAYMENT WAS CLEARED.

I THEN CANCELLED THE PURCHASE AND REMOVED MY DEBIT CARD INTO. BUT I NOW HAVE A 1200 overdrawn on my debit account t because of the continued charges wayfair submitted. I AM THOROUGHLY DISGUSTED WITH WAYFAIR.…

I made an order on what I thought was a very good deal. As I was excited, and waiting for my purchase, I checked on its progress to see that it had been canceled. After chatting with a representative, they finally let me know that it was a glitch in their system, and that they would not honor that price and therefore canceled it on everyone.

I found this very disappointing, as this was not my mistake, and I thought they should honor the price. They also gave me no warning on this cancellation and we’re not helpful in the matter. I was further disappointed to realize I could not even talk to anyone higher up about it, and there was no way to even file a complaint about the matter!

I understand things happen, and that perhaps this was a deal they did not intend to offer, but I feel it is…

I bought a brown recliner in 2019 in Vidor Texas and it was delivered. I had an issue with leg rest and I noticed the heavy duty spring on leg rest was bent. I called and complained and received a small refund for bent spring connecting leg rest.

I'm in Wyoming and 1-19-2023 I have a left arm issue with chair. My brother turned it upside down to try and reinforce whole left side of chair. We cut black liner under chair and saw the chair inside rigged with pink material wrapped around arm of chair to hold broken boards on arm.

The bright pink material is stapled to other wood. Now I realized the heavy duty spring was just the beginning of my problems as this chair I purchased for over $200 in Texas was damaged before delivery in Vidor Texas off Hwy 12.

What a joke to rigged a chair with…

I ordered in area rug and when it came the color was much darker I wanted to return without having to pay the return shipping boy am I being given the run around

So I had an item that was sent damaged and was still waiting for an update on replacement for order # 3796982005. So I called yesterday to understand where I was in the process and was told no replacement was ordered. In the meanwhile I find the product to be poorly made and have chosen another item at Wayfair over the last few months of waiting. I have called the customer service to receive no resolution except for now ordering the replacement. I had explained I would just return it back as I am not happy with the product and will chose an item of better quality and a higher price as I want it to last and not be replaced in coming years. I am writing to you to ask for a store credit which I can use for the other table. I may be contacted via email or phone at 914-450-3580.

Salina…

I ordered several products from Wayfair including a TV stand for RVs up to 75 inches. When I received my stand it was broken. I ordered and specifically stated the I only wanted to receive the replacement parts. Of course Wayfair disregarded my request and resent the whole unit which means I have 90 pounds of unneeded stuff to dispose of.

What made it much worse is that the part was broken again. I reordered the part but for some reason Wayfair cancelled the third order. When I called two weeks later to check status it was all double talk and spin.

I was guaranteed in writing that the part would be received no later than January 13th. When it it don’t I called Wayfair and was hung up on by 5 different customer service reps including one named Mimi who was especially nasty and smug. I have…