Wayfair

I was notified of a special deal on an outdoor heater, and I ordered it. " They had the identical heater available in a different color (which was also on sale at the time I placed the order), and when I told them I would take that color (silver), they told me the price had gone up $50.

when I asked them to honor the sale price, they refused. I've been shopping with Wayfair for years; they just lost a good customer.

I purchased a twin size bed frame for my grandson's first bed which he helped assemble. we got nearly finished assembling, and found that 2 of the slats that hold the mattress were too small. I have reached out 3 tines to Wairfair and was told twice that the manufactor will reach out to me, and told once by a Wayfair manager that I will recieive the 2 slats in the mail. Today, I got an email that the pieces are not available. This is unacceptable. I am again asking for the two slats be sent to me.

Sincerely Cheryl Cook

To whom it may concern: On November 3rd I placed an order online at your store for a Ladue 6 - Drawer Dresser Order #3826362936 For my daughter who lives at Hanscom AFB in Massachusetts. After approximately 5 reschedules and 3 attempts to deliver this dresser I was forced by the circumstances to cancel this order she desperately needed.

From what I understand from your delivery team that I spoke to they were not prepared/qualified/ had proper documentation to access this military installation. I couldn’t find anything on your website that states/explained non deliveries to a military installation so I assumed you could make this delivery and be aware of the needed documentation to access the base.

When I spoke to one of your customer service representatives about my frustration in this…

I ordered something for next day delivery on the 16th of this month today is the 17th still I called them they still have to delivery date when asked why is it still showing next day when you go for the same item even now he agreed it wrong for this to show next day but still not willing to compensate for the error he admitted he offered me 10% for next order as if I'm going to go back to them after this diabolical service even told the it's an electrical fire my wife is registered disabled and

suffers from osteoarthritis and our heating has packed up still no corporation its like talking to a brick wall makes no difference to them if someone is disabled or not it's perthetic it wouldn't be so bad if they'd said it will arrive tomorrow but they're not even guarantee this when asked to…

I have been trying to return couple of items for the past couple months.

Firstly, the process to return on this site is probably one of the worst. They provide you with a number when you want to return an item and then they listen to your request ( Which is ofcourse obvious that you want to return ).

All they say is ' Sure, we have noted your request and the resolution team will reach out to you within a couple days' . Waited for a week, no call yet. I give the customer service call again, same thing repeats.

It has been more than 6 weeks and I have not received any kind of communication and the customer service cannot do anything about it. I once had the agent hang up the phone on me since I seemed frustrated.

By far, the most ridiculous service ever. For the record, I have not yet…

Worst customer service experience ever! I called in because my item was damaged. They assigned my case to Ryan in the so call Executive team. When I spoke to him, I advise I have stage 4 lung cancer. He then stated, do you know all the people that call in and tell me they have cancer to get their item free.

This really upset me, since I've been fighting lung cancer for 2 years. They even removed part of my lung. Then he transferred my case to another rep. She called me and stated, if you want to return the item, you will need to pkg it and pay the shipping cost.

The item weighs 60 pounds, and I'm 60 years old. I can't lift this. This is all for an item less than $200, and the shipping cost is $40. This is the worst company and customer service I've ever dealt with.

Shame on them for…

67, the picture shows a white fireplace. This add is deciving because that one is not that price, the ones that are that price are sold out. 99. I contacted customer service and that was a joke. The person on the chat could have cared less about helping me.

She just said the lower price was for the two colors that were out of stock and was there anything else she could help with. This seems like false adverstising to me. Why put a picture of something that is not that price.

I told her I would shop elsewhere if that is the way Wayfair choses to do business. I have heard other bad things about this company but wanted to give them the benefit of the doubt, but now the way the customer service department chose to deal with my question just made me a believer of all the bad things I have…

Bonjour c’est au sujet de la commande Order # 3679264071 pour Devin Oriental Pink Area Rug

J’ai appelé et parler avec des agents et on me dit sans cesse qu’ils ne peuvent rien faire parce que le délai de 30 jours a été dépasser. Je ne comprends pas comment rien ne peut être fait qu’on c’est en lien avec la qualité d’un produit que j’ai acheté et je peux malheureusement pas réaliser que la qualité est mauvaise en 30 jours. J’ai reçu un tapis d’une couleur a la base très pale comparer a la photo mais avec le temps la couleur arrête pas de partir de plus en plus, alors que je respecte tous les informations concernant l’entretien. C’est très frustrant de voir qu’une compagnie est autant fermer et ne souhaite pas ses clients tout ça comme excuse que ça fait plus que 30 jours. Donc on peut…

We ordered 2 Nine Stars Stainless Trash Cans by NineStars. We received 1 trash can and another shipment which was not ordered by us on Nov. 10, 2022. I called Wayfair to let them know that we received only 1 trash can and a shipment that was not ordered by us.

Wayfair customer service said that they would send out another trash can and it would be at our address on Nov. 13th. They also said that they would let us know when someone would be here to pick up the wrong shipment via email. Today is Nov.

15, 2022 and no trash can replacement and no one from Wayfair has advised when someone will be here to pick up the wrong shipment. I spoke to a customer service person who told me that our replacement trash can was on hold because Wayfair is trying to find out what happened.

WHAT HAPPENED WAS…

Wayfair policies addressing their internal problems is imposed on their customers where the customer cannot get any resolution. Could not get to a manager, one attempt was a hang up and another--she said--"an almost supervisor" would not let me talk to a manager.

Wayfair internal problems are: (1) A $.42 short-pay problem between Wayfair and their partner, Paypal, prevented an order from being shipped, (2) The customer was not advised of the delivery delay because of this problem. I happened to call them only because the item wasn't received on their estimated delivery date. (3) Couldn't charge the $.42 shortage because the amount is too little to charge (4) Customer would have to wait anywhere from 24 to 48 hours for the $.42 to be credited by their finance department-and was told only…

After purchasing a sofa for the stated “sale” price wayfair canceled my purchase, due to a “ pricing “ issue..When called as to why the representative said they reserve to cancel orders and “ fix” problems with pricing I explained that my issue is that the consumer purchases something and they then jack up the prices whenever they want that’s an unfair practice

The worse worse company with even the worses customer service. Disgusting to the level 100000. They keep sending damage items by assuring it won’t be now they are walking away from giving the best solution. They are forcing on us something we dont want.

Please save yourself from these theft. They will eat your money.

I recently ordered 2 garden planters which still haven't arrived. I think Wayfair need to look into their courier DHL as I think there is something going on there. Whether it's fraud, theft or something else I don't know. I phoned DHL to give very clear details how to find my house as one of their excuses was "house couldn't be found" really ..

in this day and age why didn't driver phone if he was lost. I am seriously thinking of cancelling my order with a full refund. I've never known anything like it ever.

I ordered an item based partially on the fact that I was given a delivery date. At no time during my time ordering the item was I told it could take up to 10 business days. Now I get after they get my money.

Well it could take the extended time. Pretty crappy business practice. But, hey they got the money so tough on me.

I tried to cancel my order that has yet to be shipped but was told it wasn't possible. I will never order from this company again. On top of that, the item is WAY overpriced. You have lost my business but I'm sure you don't care.

I bought a recliner chair from u last December 28th 2021 .only 10 months old just and it broken and can't be used and it wasn't cheap and expected it to last alot longer than that considering I spend quite a bit of money with your company threw clearpay .I think it should be replaced free of charge considering its 10 months old and I will complain to clearpay about this item stephen womack

My order was sent to my old address, I moved 6 months ago. I changed my address to new one online. I have been told I have to collect the order myself! This is shocking

Order no- #3788996352 Address- 29 Pendrill Way Ajax, Ontario L1Z0K9 Email- Rajbanger21@gmail.com

Today I had to write this email because I am very unhappy with Wayfair services recently, I never had any issues with this company but I am tired of being fool by your employees.

I ordered grey 86.6"'"' Leathaire Round Arm Sofa on Aug 31st 2022. In the beginning it was showing the delivery somewhere in September mid, then it got changed 2 times in September again, then it turned October 6, then 16, then 29, now it got extended again to Nov 5th then 15th and now 19th.

It’s been two months and I haven’t received any single call from your team to keep me posted about my sofa, and I look like a fool waiting and being dependent on that order because I didn’t even buy anything because of that and…

99. 5' tree & when addressed with customer service; although it was an error on Wayfair with incorrect amount, only a refund can be processed. I am escalating due to Wayfair's mission statement is to "support customers - making shopping easy & stress-free" and also includes "delivering exceptional customer experiences drives everything we do - we are all in Customer Service".

In addition, Wayfair's principle statement reflects relentless customer service. In my frustrating experience, the actions DO NOT align. Not only di you ship a tree that was not ordered, you refuse to make it right & the only resolution is to deliver the 90"H tree that was ordered.

I will continue to escalate to CEO if needed & also contact the Better Business Bureau. Please fix this & ship the correct tree that was…

This CS man named John, did not return my call for 2 weeks, and several emails. when he fianally called back becuase i did not give up calling, he was rude and not helpful at all. Not only did I not get support but he actually said he is the highest level at CS and there is NO ONE else that I can talk to. He said he is the only one at WAYFAIR that makes the decision and unfortunately he did not care if i was not pleased with the out. Great job Wayfair !!

Wayfairs signature on my email. Thanks John C. Email: Executiveresolution@wayfair.com Phone: 857-306-4501 Out of Office: Saturday & Sunday In Office Hours: 7:00 A.M. - 3:30 P.M. CST

I placed an order for 1 more Sariyah Swivel Bar and Counter Stool. I originally ordered two on 10/26 then today 10/27 tried placing an order for one more. I used after pay and Wayfair showed me that there was an error but Afterpay still took my money. It is 4 payments of $49.10 and the first payment was taken right away but my order showed it had not been placed. Afterpay is showing me all the upcoming payments for the chair but Wayfair shows I have not ordered it. I need help figuring this out please. I added proof of payment. This is my first issue with Wayfair I hope I can get this solved.

My email is mariahcervantes95037@gmail.com

We ordered a five-piece King Bed set and scheduled for delivery and assembly on Oct. 17. On the delivery date, the tall dresser and the bed headpiece were broken beyond repair. We made sure and were promised a replacement of these two items to be delivered and assembled, which is the service we paid for.

First of all, their replacement was set out to be delivered not until early November. I called multiple times to try to have them shipped faster, because we planned out everything based on the original delivery date. And second of all, their replacement confirmation email keeps saying that it will be "front porch drop off" instead of in person delivery and assembly. I once again called multiple times, spoke to multiple managers, all of whom promised will fix this issue for me. But the…

Hello I have been a customer for a while now and have never had an issue with your customer service, and in this case with the Executive Resolution team. Everyone was nice and helpful always. Except for the last emails received from an Executive Resolution team member that didn’t even have the courage to add their own name.

but they The issue started when I have returned an item and did not receive the refund as agreed. I called a few times and I was assured they will look into it and all will be resolved. Then, all of a sudden I received the email that I have attached as an image below.

I do not understand how is it possible to use words like that and the suggestion that I should shop at a brick and mortar store?? So unprofessional! And no one will explain why! I am very frustrated and…

Wayfair customer please see order 3806520577. Return stocking fee of $65.50, should be noted. Also, for each product purchased - restocking fee should be noted on merchandise!

The bamboo fencing can not be cut. The discreption of bamboo is not what was shipped!

Customer service, poorly handled!

I want to return this product "without a restocking fee" and "free pickup and shipping."

If my full refund is not received, will no longer be a Wayfair customer.

Please advise how you would like to proceed.

Thank you for your consideration! Diane Irene 925/872-1388

I am submitting a photo of the rug mat that was delivered to my front door this morning by Fed X. It was out of plastic bag and laying on concrete entrance.

I bought 2 wicker chairs from Wayfair 2 months ago. I was putting them in my garage for winter storage , and i noticed that on one arm of a chair a wicker strand was sticking up as it was not long enough to go under another piece of a wicker strand to hold it in place.

I think if left alone in time it would start to unravel. This is a defect in the manufacturing process . It would seem to be a easy repair. I contacted customer service and they refused to help me in any way saying i had only a 30 day warranty.

I will never buy anything else from them. They could not even tell me whom to contact for a repair?

Receiving paper about being sued by Wayfair? when debt collector is paying them ? Wayfair changed their website and I could not make my payments. Then I got sick and a family member passed from covid. And I did forget about Wayfair but have always paid my bill.

The site was not the same when I came back online. Anyway I am paying through debt collector. Need Lawsuit dropped. I am disabled with no legs and truly will be hardship to get to court date for a bill that is being paid makes no sense to me.

Thank you for reviewing this with corporate. Account number is on my bill to Midland Credit Management ---007788502018368074 Wayfair ----Rhonda L McGuire ----My Midland account number is 314222959 ---

Purchased genuine top grain leather recliner. I am 95% sure it is not real leather.

Also the delivery process was a total fiasco. Have sent email to Wayfair with no response

Delivered sideboard and when we put it together it was damaged. Wayfair's offer of $25 is laughable!

I bought a dining table at wayfair from Casabianca furniture . The table has serious flaws and has peeled all over.

Wayfair says to bad 30 day warranty and Casablanca said to bad one year warranty .

Terrible Service and product 2000 table ready for garbage

Don’t buy from wayfair beware !!!

My family had an issue with an advertisement on the Wayfair website which Kiley, the Customer Supervisor refused to honor. She talked about Wayfair making the mistake of competing with other vendors and the price is too low etc. I tried to explain to her that was not my fault, I went by the price Wayfair was offering online.

Kiley continued to tell me she will not honor the price online advertised by Wayfair. I asked to speak with someone else and she blatantly refused to let me know anyone above her is not ALLOWED to talk with any customers, she said it was written in their contracts.

I repeatedly ask for an address to writhe to corporate, but again she said no. Kiley even relayed to me that she was working from home and there was no other office she could connect me to. Kiley is the…

I am moving into a new apartment on the 1st of October. My daughter ordered a bed frame using my credentials that was to be delivered between 9/30 & 10/4. My new sleep number bed will be delivered on the 4th, the day of my return from the hospital. When I found out that there was no guarantee my frame would be delivered in time for my bed's arrival, I called and cancelled the order: Order Details: Order #: 3808446097 Total: $847.76

When I checked my account, I found that Wayfair had charged me debit card account an additional $847.76. I called & instead of having these idiots put a stop on their mistake, I'm being told that it will take 3 to 5 business days to get back the money that shouldn't have been taken in the first place. When I mentioned that my bank account will be overdrawn, I…

Purchase of Benitez Sofa. This sofa is the worst piece of furniture I've ever purchased. The mechanism to turn on and off the back of the sofa and use it as a flatbed is NOT working at all. Does not hold the back upright when is opened.

Also, the hinges remain higher than the bed making it uncomfortable when you are lying down, feeling these hinges puncture in your body. I called to return it or replace it and I was turned down by Wayfair. A real shame for a sofa that costs over $500 dollars.

To whom it may concern,

I have purchased several products via Wayfair and recently I tried to place some orders, but for some reason it was on hold for a very long period of time, i thought it was the supplier's issue so I waited, then the following happened:

my orders (ALL 3 items) were cancelled by Wayfair with NO reason whatsoever, and I tried to contact customer services twice and there is NO resolution provided and all i have is from Janeth M "I am unable to assist via email, please feel free to call us at (844) 451-1686. I apologize for any inconvenience this may cause." - Tried to call and absolutely no answer.

So I sent another email with my experience and this is what I have received from Brittany G (part of executive resolution team):

"Hello John,

We are writing to you…

Ordered two custom chairs in April. I was told six weeks. Then the extended a month. Called and was told I can’t cancel the order because it’s custom. But it wasn’t made yet?! Agreed to give them 30 days. That is today.

They just extended it another 30 days. So 6 months for two dining wing chairs. With zero assurance I’ll ever seen them. Now I have to fight to get my $1300 back. Never again, Wayfair is not for me.

I ordered a mattress on 9/5 for delivery on 9/7. I never received the mattress, the status as of 9/10 still says “ordered” abs I’ve been given the run around every time I call. The first call, I was told they needed to reach the warehouse but it closed at 6pm (what warehouse closes that early).

I called the next day, I was told the mattress was on the assembly line as we speak and would be shipped on 9/9. I received an email this morning saying it would not be shipped until 9/22!!!! I called again today and am now being told it’s on back order.

Everytime I call, it’s a different story. After cancelling my trip to see my nephews military graduation, abs missing out on over a grand for my Airbnb, I have not been offered any compensation, nor really any solid information on this mattress at…

I am trying to return an item . This is the third time they have not turned up with no communication. I have taken time of work each time. I am really angry . I have been a good customer to wayfair but will think twice now. Disgraceful service .

I have been reading the reviews they are dreadful , you obviously don’t listen or improve your service . I would imagine you lose a lot of custom . Deborah hawkins

I have ordered a rug to donate to my son’s classroom on 8/31/2022. I had received a confirmation and my order #3664032937 On Tuesday (almost a week later) I received an email saying that my order will arrive on 9/30 instead of the original estimate of 9/14.

Today 9/9/2022 I received an email saying my order cancellation was successful. So today marks 10 days after I placed my order. I responded to the email saying I never ordered cancellation and this should be reprocessed. I received a response from Tessa H.

Stating that this order was canceled by wayfair because of “pricing error”. I called and spoke to a supervisor by name Kasai that works at the front line department and she confirmed that this was canceled due to an error of pricing from Wayfair.

When I purchased this rug, I had it in…

I have only ordered from Wayfair twice and this will be my last time!!!! THe order was shipped to the wrong address which was not verified until after the items were sent. I called Wayfair and they told me I needed to contact Federal Express to have the packages re-routed to the correct address. When I did this I was told by Federal Express that they cannot change the destination of a package that Wayfair would have to do this. After numerous phone calls which took over an hour Federal Express will be returning the packages back to Wayfair. I called Wayfair to let them know to expect the packages and to please provide me with a full refund. I was told I would receive a refund minus the cost to ship the packages back to Wayfair..

So not only did I not receive any merchandise I lost out on…

I purchased a outdoor sectional from them back in May of 2021, had issues with the covers and filed a complaint back in March of 2022. They were supposed to send me replacement covers that iI have been waiting 5 months for.

Now im being told im out of the timeframe, I had 30 days from last year to file a complaint, but meanwhile i was told differently when I filed back in March of this year. The supervisor on the phone today told me because the item is no longer being sold they are trying to get replacement part, but you are still selling the item.

Also do I wanna keep the pending claim or file through the extended insurance I purchased. Why should I file though the extended insurance when I was told I was covered through Wayfair for up to a year from purchase date. This is so…

I returned an item a month ago and have no refund yet, also Klarna is trying to take a second payment out of my account!! Cannot get through to anyone to discuss this! It’s disgusting, I’ll never buy from wayfair again and will recommend my friends and colleagues don’t buy from them either

Did already. Got a response to confirm. Confirmation screen puzzling!!

Mr. Niraj Shah,

Over the last few months I purchased several products from Wayfair, including a Revolving End Table for which I paid $273.04 on February 15, 2021. Recently, the very exact same product appeared in the Wards catalog (SL788999) for $159.99. The difference of $113.05 is not an insignificant amount and should present an opportunity for Wayfair to make an adjustment to me for that "overcharge".

Thank you

Warren H. Hone (937)509-2046 whone@sbcglobal.net FAX: (614) 987-5856

First, the fabric samples I ordered over one week ago never arrived, no order is showing even though I place with customer service

Next, the ship to address is wrong (Wayfair issue) and although I got an email at 3:28 p.m. stating order was being prepared for shipping, and I called before that time, I was told by numerous people I could not change address or cancel the order even though it had not been shipped.

I was also told that Fedex will leave the LARGE chair on the door step even though I don't live at the current ship to address.

Now, the biggest issue is bait and switch..my order was placed with a confirmation GET IT TOMORROW – FREE 1-day delivery WRONG! It is going to take five days...and I still can't correct!! THE WORST CUSTOMER SERVICE I HAVE EVERY ENCOUNTERED ANYWHERE.

Wayfair management isn't customer friendly. I lost the $10 store credit (that I received from participating in a product review I submitted from a prior purchase) because management was incompetent in deducting $10 of my store credit from my shopping cart since the website wasn't allowing me to include my $10 store credit in the purchase I was trying to make.

Now the $10 store credit is randomly gone from my account & the purchase customer service was supposed to help me w/ (in order to include the $10 store credit w/ my purchase) hasn't been updated w/ the corrected price amount. The representative (Alexa) said she was going to get her manager to fix it and my order price amount was going to be updated within a couple of days to include the $10 store credit but that was a lie.

Now after…

Customer service from Chey at Wayfair is something to be desired. She offered no help and was very rude over text. Wayfair has gone down over the last few years

The worst company I have ever seen customer service is so bad they are liars

After having purchased A LOT of items, I called Wayfair because some items had to be returned due to damages. I was advised that my account was blocked and I could only receive customer support service via email through a department executive resolutions dept.

I am not able to deal with any issues or follow ups over the phone. I have to waste my time sitting by a computer sending emails regarding my damaged goods and over one week has passed and no one has responded to any of my emails.

Furthermore, the people in this executive resolutions dept are absolutely horrendous to deal with. They are super rude and will make your life a living hell. I will never shop at Wayfair ever again, nor would I recommend anyone ever try.

Had I experienced this level of customer service when I first…

Absolutely shambles Of a company!! Orders don't arrive at the due date. Managers don't return call backs staff don't pass you on to a manager when they have nade the cock-ups!!

Utterly disgusting CRAP COMPANY!!!

On June 17 my order for a LP gas grill model gs310 arrived. I've been trying to get it together ever since then. There were at least four nuts that were to be tack welded for attachment screws. They were in a position where I could not attach other nuts.

Several locations I had to use JB weld to make attachmts. The worst complication was the fact that the LP gas line was made too short and I had to actually cut and drill to a side panel to attach this control valve.

The control knob that goes on this valve is missing as were several different size screws I obtained from Ace. In short this was 80% correct 20% a freaking nightmare. The instruction booklet was thorough but the print was great for the stuff you didn't need to know but you can barely read the stuff you needed to know.

com I…