Wayfair

Wayfair decided I could no longer be a customer. I had an issue with an order over a year ago. They continued to send me emails advertising items. I recently ordered an item. They cancelled the order. I ordered again because I didn’t understand why the cancelled.

They cancelled again and told me they would cancel any future orders. I spent significant money with them outfitting my home prior to the order I had issues with. It seems like they should have taken the totality of the relationship into consideration.

This is especially the case as the order that was the problem was because it was smaller than advertised. They had delivered a large item into my garage during COVID and then refused to come and pick it up for months saying it was too dangerous because of COVID.

It is odd that it…

The outdoor rug that I have looks soiled, it is the colors woven into the light blue that give that effect. I am delighted with the outdoor patio furniture that I purchased. The outdoor carpet is the only thing I have ever purchased from way that was disappointing.I have a picture I could send?

Thank you

I purchased a cabinet from you because you offer assembly thru Handy. I paid dearly for that service but it was the only way I could get it assembled. My husband hates it when I buy something that needs assembled.

I downloaded the app and scheduled the service call. The first scheduled appointment was cancelled due to a “no show” by the assembler. I was inconvenienced because of the last minute cancellation but rescheduled for today.

Today I ran errands and rushed home prior to 2:00. By 2:30 I assumed he was not coming and contacted Handy. They confirmed “no show” status by the assembler. I was greatly inconvenienced so I asked for cancellation snd a refund. Now I have no one to assemble the cabinet.

Should I return it to you?

How can you support a company that is disappointing your…

I ordered a 4 piece bedroom set. In the order, it is clearly stated. I have not received the bed yet. They said it was shipped. It was shipped to the wrong address. When I called yesterday to let them know, they say that the bed was not included in my order and I have to pay separately.

I placed the ordered July 3rd. I would like to get my bed. I could give more details. Let me know. Thank you

Placed an order with wayfair on Aug 18 around 9am. The item was not going to arrive until sept 1. Tried to cancel the order at noon and was told I could not cancel and would have to go through the return process. Unacceptable customer service.

I called the service center and they said there was nothing they could do. They just lost a customer

Terrible customer service. When I called about a concern of an item I purchased, I was told if I don’t like their service I could choose to not buy from them again. Seriously? That is how you handle a customer?

Well I am doing as she said, I will never purchase from them again

I paid for assembly of an item and 3 times they set the appointmment and they also cancelled 3 times. I actully would give them a 0.

I am very disappointed in several products I have purchased from you a kitchen island that has a broken door chipped on top of it broken bar to hold up kitchen island this product is poor quality also purchased a coffee table that continues to separate its legs from top very unsteady poor quality

They messed up an order on a shower system, didn't help get a new one to me with any expediency whatsover, then we find out that the plumbing components were entirely different in the replacement box and any and all work and piping, along with time and money for contractors was useless.

We ahve to pull out all the work, and re do it. Their version of making it right is a 10% coupon. It has cost us HUNDREDS of dollars because of this mistake. It's the welp, we made it right, you finally got the right one comment that chaps me the most as you might imagine.

Hi Purchased some Plastic Adironda Chairs On July 2021 made by Dovecove. During my reserched saw that some one complain about the Squirls damaging the chairs but it was one complain out off 200 plus, put my chairs together they look great.I spend $over $600.00 dollars Set out side and in less than a month the squirls are eaten the chair. Call Wayfare nice man send pictures, he said if I return for credit had to pay shipping this chairs each are 49 pounds, or give me 20% he said will reach to manufacture, and will let me know what they can do. here is the respoce this is unacceptable. Hi Claudia,

I am a member of our Replacement Parts team here at Wayfair, and I am reaching out regarding your Adirondack Chairs. I am sorry that your item had a issue, and I understand needing to get this…

It was damaged when it arrived but I was going away and didn't have time to sort out returns, the holder for the draw was broken off no screws were in it do had to glue it back on, the top has marks on it so I will have to sand it down and repaint it so would like compensation for the damage

Order was shipped to old address when i clearly remembering updating the ship to address when placing the order. Called customer service was told to get Fedex to pick it up and ship it to me. I would even give them 1 Star

5" Wide Reversible Modular Corner Sectional by Ivy Bronx. 30 21. 21. I then went and put my livingroom sectionals out of my house for trash day, which is every Thursday. So delivery comes and it's missing most parts of the ordered item.

I called while delivery guy is at the house, wayfair customer service confirm my order and told me the factory where my order comes from doesn't have all the piece that's why I'm only getting one piece delivered. Same day manager went and ordered another sectionals and I'm told they will expedite delivery and I won't have to wait 3-4weeks delivery. 21. 21…

I purchased a kids bed a few weeks ago. I put it together and the third day my kid used it, the bed cracked. I am thankful my child did not get hurt. the bed is clearly not sturdy and a danger for kids. I called customer service.

At first they were very understanding and was offered a credit on my account for the bed. I was told to dispose of the bed, which I did. the following day, there was no credit on the account and I was told that no credit will be given because my kid broke the bed and the company is not at fault.

I spoke to a supervisor(Sue) that was very stern and borderline rude in her rejection to my request. I am about 700 out of pocket now(out of a job due to covid) on a bed that broke on the third day of use that could have easily hurt my child.

Noone at Wayfair seems to care…

Placed and order and they kept pushing the shipping back. Canceled the order. It's been 3 weeks and I don't have my refund. When you call they do nothing but verify and transfer.

The box was ripped badly and one of the parts was broken i wanted to return it but when i opened it the whole box fell apart and for the price the quality is not good at all i payed £169 i choose this website because everyone says you have quality furniture but im completely disappointed in the quality and the product itself. Im not happy i either want some money back or a return.

Hello, my name is JanMichael Herrera and my Order # is 3617445081. I had paid full price for Alyssa dresser and am unsatisfied at the condition in which I had received the pieces of the dresser. Chipped at multiple angles including the top piece - I would like at least a partial refund and/or credit towards a future wayfair order to compensate for the condition in which the product was received.

E-mail: JANMICHAEL718@GMAIL.COM Phone: 718-607-8605

I phoned wayfarer customer services on Friday 9th Aug to rearrange a delivery (I had received a text to say it was to arrive on 9th August when on order it had said 24th Aug- I was only moving in to the house on 13th August). I phoned to rearrange the date but I still got a call from the delivery driver on the 9th to say he was 10 minutes away from an address I didn't yet live at.

The person I spoke to on the phone (customer services) assured me the delivery day had been changed to the 14th August but clearly it wasn't. I got the delivery driver to come to my current address but clearly word did not get to the delivery company. order number 3578751264

Horrible customer service! I ordered a stroller/car seat combo and was only shipped the stroller. Initially I was guaranteed Wayfair would immediately ship the missing carseat. I gave this as a gift and assured my relatives the carseat would arrive shortly.

Nine days later I was notified that Wayfair would not be able to supply the missing carseat, I called customer service and spoke with a supervisor Matty, I explained that the stroller had been put together and the box thrown away. I asked for assistance returning the stroller, which he would not offer.

He suggested I go to local retailers such as Walmart and try to find a large box that they were disposing of. He refused the suggestion of having FedEx or UPS package it and covering the cost. He did not offer any type of call tag.…

Would give 0 starts if possible.

Ordered a bed in May and it was delayed multiple times without an update email on why or when it was actually coming. The bed finally arrived and was the incorrect size (the headboard was one size and the actual bed frame was for a queen bed) with damage to the headboard upholstery. I called Wayfair customer service and was told they will send replacement parts (basically replacing every part except for one piece) instead of sending a new bed & frame. I was told I had to figure out what to do with the wrong and damaged product. Replacement parts would take too long, so I called to cancel and get a refund. The parts still came even after I cancelled. Now I am stuck with two of each part for this huge bed that cannot even be used, and I have to find and pay…

I placed an order of a folded bike on Jun 14 and estimated delivery date was Jun 28. Got an email later said delay on delivery postponed to Jul 29. Then track my order further delayed to Jul 30. On Aug 5, got another email told me that the item was damaged and replaced a new order but the new delivery date will be Sep 21!

Wayfair, don’t fool around if you cannot commit your delivery for your clients! Customer service does not care customers at all!

Twice I’ve ordered two bell lampshades and twice, each of the shades is defective. What has happened to quality control. I’m disgusted and I want my money back. I’ll shop elsewhere.

I have been a Wayfair customer for many years. I have bought furniture, rugs, and household items on many occasions. I like ordering from them because I can look at reviews, there is a large selection, and I like the idea of being able to return an item if I did not like it.

I never wanted to return anything until recently. I got a coffee table I did not like. I contacted Wayfair and they sent me a return label noting the fee was $35. I printed the label and shipped the table back in the original box with Fedex, per their instructions.

Imagine my shock when I got a bill for $2800 from Fedex for the shipping. I immediately called Fedex. They are saying the fee is for the shipping based on how the label was written. I simply printed out the label as instructed.

They told me to contact…

I ordered a dressor and recieved a file cabinet instead. The assemblyman through wayfair couldn't put it together. There were parts missing. The second assemblyman put the cabinet together but it fell apart. The assemblyman is coming again for the third time to try and put this cabinet together.

The customer service representative was very nonchalant. The cabinet is of poor quality. I paid over $400 for this.

I keep getting the same form. Again, my sectional was not properly assembled. When I sat down the chaise back gave way on the right side, it fell backwards and pitched me back. I’ve just had a hip replacement and this sudden unexpected move caused me to sprain my neck and back.

Im very upset about this as im already dealing with hip surgery and now this. Im 70 years old and don’t need the upset. Please tell me what you intend to do about this.

The men did not do it right or it has construction problems. I bought the sectional about a week ago ,. Last night I tried the chaise den toon. As I sat down I was expecting a firm back. Ads I leaned back to get comfortable it suddenly fell back and to the right .

As a result I got my neck and back violently thrown to the side that is broken. Please contact me at 580-401-3618 to further discuss this matter and my injury. Thank you B Sells

When I sat down in the chaise section I was expecting a firm back. I fell backward immediately bc the chaise back wasn’t assembled correctly. Now I neck and back are a mess. I heard something pop in my back so I’ve at least pulled a ligament.

All of this pain bc of a stupid error in assembly. I thought the delivery men were professionals. Not so. I’m so mad I could chew nails. The right side wasn’t even connected, it just gave way and messed me up.

580-401-3618 this does not seem right

I’m quite disappointed in Wayfair as a company. I just moved into a new apartment and decided to order a nice blue velvet couch from Wayfair because I was under the impression that they’re reliable. Well, they clearly are not.

I ordered this couch on July 20th, it is not August 2nd, and I went to check on my order status only to find out that they cancelled the entire order. I wasn’t even notified of this and would have waited forever if I didn’t check my email for order status.

Then I called and their only explanation is that there were no more couches in stock!? Why would you list a product on a website, on sale at that, and let me go through the entire transaction only to notify me 12 days later that it’s cancelled?

That’s ridiculous and extremely unprofessional to me. You guys can…

I have stayed in all day. Please respond letting me know when to expect my rug very annoyed to be treated like this after you have taken my money Mrs Eileen Wildgoose

Ordered cover roller spa cover removal system qty 2 on July 6. Delivery estimate July 19 no arrival no notifications for delay. Called Wayfair on 19th to get some info why no delivery said would be July 29th. Called July 29th as no delivery notice or delay email sent was told it looked like lost in transit??

CSR said she would place another order now supposed to get delivery on or before August 16th. Wayfair will only be my last go to supplier from now on. Terrible service.

I placed an order for Perfection floor tiles. The money came out of my account and I received and order that said the order was being processed. The estimated delivery date was last Sunday. Today is Wednesday and I called yesterday and today.

It is still in the warehouse. I was told today the new delivery date is this Friday, or possibly Sunday. It doesn't seem like you care very much. I hope this comes in by this Friday so I can have it installled.

I was told that it is at the warehouse. Ok, then put it in a truck and bring it to me.

I placed an order (# 3603222207), on June 29, 2021, for a leather sofa, loveseat and ottoman. I also purchased the "Full Service Delivery and Assembly" for these 3 pieces of furniture. I was notified that the furniture would be delivered July 9-15 along with instructions with what I should do to be prepared for same.

The delivery window came and went; no communication whatsoever from Wayfair! I called customer service on July 21st to see what to count on regarding this furniture we'd purchased. I was told a member of the management team would contact me that very day with the information I was seeking.

NO ONE called nor made contact. I called again the next day to inquire WHEN the furniture would be delivered/set up as we were hosting a 95th birthday party for my mother. The total lack of…

I recently, purchased a dinning set from Wayfair which was advertised as wood and good quality furniture on the website but when i received it, the set was completely different from what it was described on the website, the color was too dark than it was described and the material was cheap for the price they charged.

The company who delivered this item to our home was an unprofessional, disrespectful, problematics, and revengeful company which i recommend no one to allow them to enter your house because they create problems. They created problems to upset the customer so that they can get away with their laziness . I paid full amount for the delivery of this set and also i paid extra for assembly of this furniture. long story short. they came to my house with the furniture around 9 am…

I'd give 0 star if I could.

We ordered a desk on June 2nd or so and Wayfair showed it should be delivered on around late June. We waited for until mid-July and didn't receive the item. We contacted Wayfair online customer service and he/she said there's an issue with FedEx so the item was lost. He/she asked if I wanted refund or get a replacement.

So it looks like Wayfair wouldn't notice that if I didn't initialize the complaint!

Then I filed a online complaint. Someone from Wayfair contacted me and left a message said the new shipment is one the way and the system showed this item would be arrived by 7/27/2021. We still didn't get it, again.

Then I contacted Wayfair again. They said they lost the track, again. The said they can either refund or, get another replacement, again.

And…

I can't give 0 stars so I clicked 1. I placed an order on June 24. I paid for expedited delivery for July 29. On July 26 I received an email that said because of my email the order will no longer be expedited.

I called and spoke to Rick and told him I did not email and I needed the order by July 29. He looked into it and assured me I would receive it. Then I received an email from Kim, early today July 27 stating she's sorry she missed my call stating I don't need expedited delivery and she would credit me.

I never called her or anyone else. I then called the wayfair number and asked for a supervisor. I spoke to Giselle. She said she spoke to a male supervisor whose name she doesn't know and he said to call back in 30-60 minutes the system was having issues.

I stated I just want to…

I ordered a Signe hall table on 24th May. It was successfully delivered a few days later.

However I changed my mind when I saw it so I arranged for it to be picked up and returned. 97. UPS were supposed to pick the item up on 3rd June. It is now 23rd July, 50 DAYS later and said item remains in my garage awaiting collection!!!

Do you not want the item back??? Please respond as a matter of urgency. Lorraine Lauder

We have ordered a patio table on 6/5/21. When it arrived damaged (see photos), a replacement table has been ordered. Apparently, it is on back order and never arrived when the company said it would. They keep moving the time estimate (no 08/09/21) with no guarantee that it will actually be delivered.

No communication from Waifair, just the "I know how you feel" comment. I understand they have supply management challenges but my plans for Summer entertaining and using my back patio have been ruined and there is no refund coming. I do not recommend dealing with this company if you can avoid it.

Customer Service Department does not give accurate information or advice to customer. I made a big purchase and ordered 4 counter stools for a large sum of money. The delivery address was incorrect. Not a big deal if it was to the same city and state..

The correct address is hundreds of miles away in another state. I noticed this within a few hours . Called customer service and was told they could not help me. They referred my to Fedex. After, literally, 2 hours worth of calling and being rerouted trying the delivery manager on Fedex ect.

I was told that only the "Sender" (which is Wayfair ) could authorize a delivery address change. I spoke with 2 wayfair representatives who told me the same thing.

Finally got another wayfair rep who was willing to call Fedex and finally authorized the…

We ordered two chests from Wayfair. The original arrival dates were July 4- July 11. On July 10th, we got an email saying the delivery would be on July 14th from 7am - 11am. We had plans with out-of-town friends, but delayed them to later in the day.

Then on July 11 I got a phone call from Wayfair. They left a message that was unclear and I called back to see what they wanted. The message was that the delivery was now still on the 14th, but from noon-4pm.

Again we had to change our plans. The morning of the delivery, I received an email the morning of the 14th reminding me of the delivery, and they still had the 7am-11am time on it. Confusing!! Well, 4PM came and no delivery. I called Wayfair shipping.

The first representative I spoke to was rude and blunt and said the delivery had been…

I purchased merchandise from Wayfair. I tried to use a gift card I was given and it wouldn't work. I contacted customer service several times about this. I even sent a picture of the gift card. I was told that someone would get back to me about it.

It has been almost a month and still nothing. I couldn't even cancel the order. I would not have bought the items had I known that I would not have been able to use the gift card. I even emailed someone from the business department and he said he would let the financial department know and still nothing.

This is poor business practice. I would not shop here again nor would I recommend it to anyone else. I am having issues with uploading a picture of the gift card. I did upload it to the customer service rep.

but here is the gift card code:…

I order a bedroom set, from wayfair and they delivered my items to a different address, I had to lift the heavy items form neighbors home. They were suppose to install the items and they canceled twice and came just before my guess arrived.

when they came told me I did not pay for the box spring that's separate from the bed. I called customer service to complain and a supervisor name Josh disconnected the line on me. I had to call back to speak with a manager name Amy and she was absolutely no help.

she did not offer any option and solution, in fact the only option that was offered was to pay now for the service. I had never seen such incompetence in a company workforce. I will never make the mistake of ordering anything from wayfair ever again.

I ordered a bathtub from Wayfair because my house is being put up for sale and this was the fastest time period I could get a bathtub and the tub was on sale. The delivery date was between July 17-July 24.

I wanted the tub in black however it was out of stock so I ordered the white one with the assurance I could paint it. I just saw on the website my shipping date has been moved back to between July 25-Aug. 1.

Waaay to late for my needs. 00 less on sale and it is local so I can pick the tub up on July 19. 00 charge for the return. I called customer service and was told the same thing. The lady at customer service advised me it was her experience these items arrived before the projected delivery date.

Right now tracking is telling me the tub will be delivered AFTER the 27th of July. That…

I ordered a chair from Wayfair. My first order and it will be my last order. The order delivery date was delayed several times before the chair arrived. This did not make me upset, it is just the time we live in and we all have to adapt.

I was excited to finally get the chair to only be extremely disappointed. The screw in the leg that attached to the base of the chair was bent and because of this it did not sit flat on the ground.

I was also disappointed in the overall quality of the product. The first customer Service person was very friendly and sent the return email immediately.

However, I did not get full credit for the chair. Apparently per Allisson in Customer Service (who would not give me her location or an employee id number) that if you return the product it is your…

I ordered a gazebo in April noticed on update two were on invoice I cancelled one but they cancelled the whole order when I told them their mistake yesterday answer was if your order has been cancelled you have to send in a new one. If I had cancelled it I would not have a problem but they cancelled the order and then you get a robot type response basically saying too bad no apology and I have been waiting on this since April I think this is a very poor way to treat customers.

We have been waiting on hardware that didn’t come with our daughters bed for almost two months now. We have called several times and keep getting told it’s on its way. One representative said we could get a refund on the hardware?!?

How inconvenient to go out and have to find hardware for a bed. There has to be a resolution this was a lot of money. Attached is the order number.

I ordered she’d March the 9 arrived the 14 of June wrong parts delivered had to wait till 29 of June for correct part I used to days holiday to be home for delivery which was wasted i had my house upside down with tools from 13 of June which put strain on my relationship I had sleepless nights checking shed hadn’t been pinched because I couldn’t put together till correct part arrived wayfair offered no discount no compensation nothing I think this was fair request after the stress it caused

Ordered stove 4 months ago keep saying is back ordered to check app!! Today I was asked do you want me to cancel the order??? After all this wait. I said how long more am I waiting? 1 years 2 years?

’ What a HORRIBLE CUSTOMER SERVICE!!

I have ordered drapes last Friday. I applied for a credit card & ordered my items. Her name was Micheala L. After a few days later I called to ask why I have not received my order. That person told me to wait a few more days.

I called back today and was told I never placed an order. And asked to speak the credit card. They said I am already approved. After to speak to a few more people I was told they placed my order again but I will not received till the 5th or sixth.

This the second time I have had an order & it was not correct. That was end tables. No hardware to go with it. A few days later I receive hardware but it did not match to put it together.

I was then told have FedEx will pick it up or just get rid of it. I feel the people who work for do not know there work correctly. I…

Placed order for chair January 11 2021. Website said in stock. After initial delivered date past called customer service and told lost in shipping. Chair now backordered. Estimated delivery June 25. Received update estimated delivery September 25. Cancelled order June 10.

After 7 days still no refund. Called customer service June 30 requesting the refund again. This was my first and last order

Bought a dresser about a month ago and not only did I have to take it apart and put it back together TWICE it’s already falling apart. Waste of money!!! Waste of time!! So disappointed. Everyone said to shop here and I should’ve went to Walmart at this point