Wells Fargo

They opened a charge in my name 3/22. This is now 10/22 and still waiting for letter simply stating they have closed the account. They keep saying another 60-90 days to check

The worst, rudest, most unprofessional customer service I have ever encountered in 20 years of doing business with banks. Multiple calls for the same issue, was talked down to, sarcastically and not listened to whatsoever. It is like they have random untrained people doing the job.

Will NEVER bank with them again.

At the Laguna Niguel, CA. Branch, one of your employees, Her name is Rama, has been rude and disrespectful to me and my wife, on several occasions. I left going to her branch in 2018 due to her attitude and rudeness, which I have found that several of the local branches are aware of. I thought I would give that branch another try, and she was her rude and disrespectful self again. I was sitting for several minutes and asked her if I'm in the right place. She was at her desk alone and she replied "Can't you see I'm busy" in a snappy defensive response. I asked well could you have at least acknowledge what I needed----another rude snappy remark.

My first encounter with her is when my sister died in 2018. I ask her about options about my inheritance, Out of nowhere, for no apparent reason…

Spent 3 hours on phone trying to get my address changed.No one could do it.

I am business banking customer who came in the San Bernardino branch to deposit Complaint id 080222-7e34eb96227d to deposit a Cashiers Check which was verified by the branch manager. BRANDON I DECK So he placed an extended hold without advising me.

When I called the Business Customer advocate was advised it is not policy but the managers discretion. So they verify funds and then placed an extended hold on the account. But then changed the story when I questioned things. This is the most racist thing I have experienced banking why black.

If I could give Wells Fargo a negative number review I would be happy to do so. This is a synopsis of what I emailed them when they declined me again. They pulled credit on me which didn't help. For me to lower my credit card rate they would pull credit again. It is abuse of power.

I just received a phone call from your small business resolution person. What a wait of my time and energy to explain lending to her. She has no lending authority so the phone call was useless. She just recited why it was declined but didn’t have a clue about the lending aspect at all. As an ex-banker I feel I am uniquely qualified to mitigate what you folks have ultimately decided is the wrong decision.

Your bank is the worst of the worst. I plan to move everything out of Wells (business and personal). I also…

After opening a credit card and transferring money via online, I was unable to cancel a transfer. I contacted Wells Fargo and they said I had the ability to stop the transfer, before the card was given to me. I had called customer service 3 other times and each time I was told something different.

Finally, after getting the balance transfer and paying the card off, they still refused to give me the fee back. What a waist of time.

The struggle is real for me financially ever since Covid my life has fallen apart because my job has been dissolved and the struggle has been beyond recognition. It’s unfortunate that I have become disabled this past year after banking with Wells Fargo for 10 years and never returning a payment ever until Covid and now I am able to get assistance thankfully from my 84-year-old cancer ridden dead in Florida.

Unfortunately he does not understand technology and doesn’t know how to do something like Zelle, But what he does know how to do is write a check and so he went to UPS on Friday to overnight me $2000 to put in my account from Florida to Georgia and cost him $97 overnight charges and when I received the check on Saturday it was too late to get to the bank because I am 27 miles away and…

I don’t know what happened to customer service but it went down the drain. I was out on hold and transferred around first time 46 minutes, another 47 minutes and still didn’t get my issue resolved. This bank used to be top notch, very disappointed.

im complaining about a bank in san diego, ca. I didnt didnt have an address and they found a way to get it to me. I was very thankful. A few weeks ago my purse went missing with my ID.

They allowed me a small withdrawal, but it didnt last long. this woman told me that as long as im trying to get an ID they would give me more of my money to last me until I got my ID.

I went back on July first get more money for food and gas. I didnt have any support, othervise. This other person that I hadnt seen before told me I couldnt get more money. she was not sensitive to the fact that I pay for food or gas.

I had a copy of my ID but wouldnt due. I KNow that rules are rule, but I follow threw with I needed to do with that person said I could withdraw more money, as needed. I could not believe that…

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff.

Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money.

I got the paperwork in saying paid in full. her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night.

I have being on phone with them numerous departments trying to locate it do…

Went to Wells Fargo to cash a check and also to close of business account I want to customer service first he told me I had to go withdraw the money out of the business account and then I can close the account so as I went to the cashier this withdraw the money and cash two other checks I went back to the customer service to ask him now to close account and

he told me he couldn’t close account now because the bank was closed and I’m telling him I’m still in the in the building so why can’t he just go closed account so he kept telling me I had to come back on Monday because it was 12 o’clock and they closed very poor customer service and very rude .

Located at 1575 west Parkside branch on 6/25/22

Got a notice that they’ve closed my Wells Fargo savings account was not notified ahead of time tried to call. customer service to get it reopened they said there’s nothing they can do this bank sucks customer service is horrible. I’ve had so many service fee since Covid started and my company decided not to do direct deposit got told again there’s nothing they can do about service fees Wells Fargo is horrible

Refuses to close an account that was fraudulently opened. Can't leave less than 1 star but if possible it would be -5 stars. Have spent 3 hours talking to 13 people with no results. Reported to Attorney General who agreed they have many complaints lodged against them.

This location on Rialto is getting worst , They make you wait outside from 15 minutes to an hour then You still have to wait inside , I haven’t had any other issues with other locations service are always good , I haven’t seen any improvement for at least 3 months , no mangers outside to explain why the wait but I believe this location need more tellers . This time I just got fed up and did my transactions with my Chase bank

Have tried repeatedly to have account closed that I never requested or opened and get run around and still not closed even after reported as fraud. How do I close that account?

I dropped off some paperwork to add my name to a Business Account at the Wells Fargo Bank 1499 N Main St. in Walnut Creek, Ca. in April 2022. I follow-up with the branch on April 29, 2022, since I had not received my ATM card & was told the person I was working with had left that branch.

I was told that the branch manager would call me back that day which never happen & I left for my trip on May 9th, 2022, and returned on May 25, 2022. Still no communications so I called the branch again on May 27, 2022, in which they took down my information & told the manager would call me back which he never did.

I called again on June 2, 2022, & asked to speak to the Branch Manager, the gentleman told me he was in & that he would see if he was available. When he returned he said that he was not…

My account was already overdrawn by 232 dollars they proceeded to take out and extra 636.00 for 3 stimulus payments they put in over time to bring the account current which I never asked them to do I called customer service spoke to someone named Debbie she was zero help she kept referencing last year and talking in circles had no answers at all

You can be third in line at the Wells Fargo on s commercial in Salem Oregon and wait forty minutes to cash a check. One time a 'banker lady' tripped thru the lobby saying so sorry the wait is always so long.

They have four people pouring over one transaction. The desk people, doing absolutely nothing don't respond. Drive thru changes their rules every week. I care take my 93 year old dad and cash my paychecks there. I can't leave him in the car for forty minutes.

Even in drive thru when I send my id, etc AND HIS, and copiously explain what's going on and that I have cashed these checks many times, they still have to have a committee approve the transaction. Then I get a lecture from a millennial hater that I didn't explain properly.

They're just not satisfied until you're screaming in…

00 this morning, April 4, 2022 at approximately 9:10AM. The amount included several checks and a few money orders which represent rents paid from an apartment building that I manage in Elizabeth. The deposits are made every month at this branch for the building owner.

I do not have my own personal account at Wells Fargo. One tenant made a mistake on writing out her check. She started writing the amount on the "pay to the order of" line rather than the person's name. There were less than two full words written when she realized her mistake and crossed out the words and wrote in the correct name directly next to the the mistake.

The teller at the drive-thru refused to honor the…

I was making a deposit into my business account and asked the teller, Oscar, why I would only receive credit of $400 and there is a hold on the balance. He said all deposits are done that way. I tried to explain, in the past, when I was making such a deposit into my personal account there was no hold.

Then he proceeds to tell me if the check was not written on a Wells Fargo account there will always be a hold. I told him the checks were written from the same company and account as I was depositing today.

Then he got another person to speak with me who was not quite as rude and stated she did not know why there would be no hold in the past. I went ahead and made the deposit and Oscar requested teller assistance.

While the other person is doing whatever she was doing on the computer Oscar…

A Pay Bill transaction was done while logged in to my bank account. IT did not get done and a fraud action closed my online access. Then I had to spend over two hours waiting on the bank's customer support and I still don't have anything fixed.

Basically very poor, unqualified services

I had told them several times to stop suspended my online account. All of my friends is sending me money thru zelle to help me with medical bills because I can't afford it and I don't have any health insurance s.

They need to stop fucking suspend my account because isn't money laundering at all. The next step I'm going to sued the bank for being fucking unprofessional. My account is being hacked or anything you guys needs to stop with the BULLSHIT games here.

IT ISNT MONEY LAUNDERING NOW STOP IT BEFORE I SUED YOU GUYS FOR BEING UNPROFESSIONAL.

I have nothing but problems with the Menomonie Falls location. 1st went to drive thru and the person gave me my license and someone else? My fault cause I didn't check my receipt till I got home. So I called to let them know so they could contact the elderly man and let him know, but they cant do that but they want me to drive back and give it to them? NO WAY!

So I drove 20 minutes one way to find his house and return it. Then I went to website to make sure they were open to exchange some foreign money, traveled there and they were closed with 3 people in the parking lot scratching there heads no note on door and all closed up?

A week later same exact thing! really no note no nothing! what a way to run a business! Then 3rd time the doors were open!!! went and talked with the teller and…

MANAGER 12TH STREET OGDEN LOCATION .. THIS MANAGER SEEMS TO THINK HER OPINON IS ACTUALLY PROTOCOL OF BANKS .. I WENT INTO THE 12TH STREET BRANCH TODAY .. LOOKING TO GET QUICK CASH INTO MY ACCOUNT &. AWAY TO GET THAT MONEY TO MY HORSE TRAINER ..

IT WAS EVENING SO ACCESS TO MONEY WAS CREDIT CARD FOR ME.. IT WAS A PRIVATE TRACTION & TO BE HONEST I WAS NOT FEELING WELL. SO I STATED IT AS A EMERGENCY. ( WHICH IT WAS). WE HAD FOUND A HORSE TRAILER THAT WE NEEDED TO PURCHASE TONIGHT OR LOSE SO WE NEEDED THE CASH TO OUR TRAINER TO GET IT DONE FOR US ..

NOW DID WE OWE THE TELLER ALL THIS INFORMATION??? MY HUSBAND MR BROWNING INFORMED ME BY TEXT WHY STANDING THERE (NO YOU DO NOT ) JUST TELL HER WE NEED IT INTO THE ACCOUNT ASK IF WE CAN WIRE IT TO THEM..

SO I PROCEEDED TO ASK THE TELLER THIS.. TELL…

Phill Wagener, banker was dismissive, unhelpful, rude, poor listener, uninterested in engaging in the discussion about my role and needs as executor of my parents’ will, unprofessional, insensitive, checked out. Worse banking experience in 45+ years.

2 hrs waiting is beyond DMV. Even though we scan QR code, Customer service call next customer I believe they that is why they call them first. The Manager gives you many reasons why, Bad customer service.

I've been w/ WF for over 17 years. S. S. Then they notified me that they closed my acct Bc I also had an address here in Philippines. , retuned my SS ck and my pension ck . I called them and asked if they could open it for just 30 days to get another bank acct opened and they said no.

I pleaded w/ them telling them I had no money since they took all I had. They said sorry wasn't their problem and hung up on me.

1 Star is way way generous.......

WF case #06202112234903964 I was incapacitated in the ICU with ..... you know that bug. While on the inside with tubes stuck down my throat, Wells decided to take it upon themselves to pay some items and charge me 35.00 each. they give you 60 days to bring account current. I was released on 12/6 and called them on 12/7 and told them not to close/cancel my checking account because I had a few thousand dollars coming through on 12/20/21 and 1/3/22. the representitive in the recovery/collection department said thank you sir I have noted your account and your good to go. ...GREAT! ..HUH?? THEY CLOSED MY ACCOUNT ON 12/17/21 AFTER TELLING ME I WAS GOOD TO GO???WTF...W.F. THIS REALLY SCREWED MY WHOLE LIFE UP....AND THEN SOME.

Spoke to Reilly in the exec. office…

Worse bank ever, where they over charge you for things you never purchase, do claims that you never do, make your life complicated it with blocking your card when you need it and then you can't use it because there is a new one in the mail that you never requested and can't do anything because you will not be home in a month, and

impossible to close the account too... worse experience ever with this bank, I recommend to stay away.

I had 299 dollars taken out of my account by Zelle it’s says it was delivered to me I do not have Zelle created a dispute took almost 3 weeks and was closed money not returned I will be filing with better business Buro and filing in small claims court single mother left with .44 cents because of this banks mistake

Computation errors within the Overdraft charges applied to balances not in overdraft. I've had the use of your program of withdrawing against my deposit for about 8 years. 00 overdraft fee would not be charged. An IRS agent advised me to audit my account since the program went into affect and see if the balances are correct or if a snowball effect happened.

I Know when I charge something or make a cash withdrawl that overdrafts my account. It's the charges that were applied on positive balances that need be given upmost attention and correction as is due. Kelly from the Indian St Location sent an elevated complaint about this when I showed her three transactions that were in error,…

I have been trying since August 2021 to obtain a non spouse decedent IRA from my deceased mother’s estate. I completed the necessary paperwork three separate times, receiving incorrect information and paperwork multiple times. Each time I call, different paperwork and forms are requested. They constantly lose paperwork and documents and no one seems to understand the process required for a rather simple transaction. I am moving ahead with filing with appropriate federal agencies.

It’s bad enough to be dealing with my mother’s COVID death without the apparent incompetence of Wells Fargo Advisors.

havıng trouble wıth the voice servıce and the bankers need help wıth on lıne password every password ı get to yar ıs not good enough and after three try your system locks me out have been wıth bank sınce 1979 so very unhappy 40 years ıs a long tıme but wıth so much dısrespect ı am ready leave please help your bankers also hang up on me whıch ıs not cool

Terrible customer service. They have the option to make appointments online and they cancelled my appointment. - I called them during the morning and then they don't return my call until almost 4:30pm. Very hard to get access to a person.

I think is maybe time to find another bank

I've been given the running & misinformation on my September 2021 claims. I'm requesting this claim to be reverse and money credited back to my account. Due to lost ATM debit card. & did not authorize the charges. Please read my email below. Please call me at +1 505-589-4020 to resolve my concerns and account asap.

Loyal Customer Tommy Rogers

My husband and I applied online for a Refinance Loan on our home through Wells Fargo. We have had our home finance with Wells Fargo for over 20 years. Never been late or missed a payment. We wanted to get the lower interest rate and change the number of years of finance to 15 years.

This all started in July. I was asked to send documentation after documentation. I was having to get things from our tax preparer and my husband's bookkeeper. I was trying to be quick as possible. Some of the things I didn't even know what they were. 12.

After a few weeks, I called and ask when we would know something about our application. I was told by Jann Carlson that it could take 6 to 9 months before I would know anything. On October 19th we received a letter dated October 14, 2021, that my loan…

Wells Fargo Bank.. 18400 SHERMAN WAY RESEDA, CA, 91335

I am making a complaint against the Wells Fargo located at 18400 Sherman Way, Reseda, CA, 91335. Today ( 10/16/2021) my husband tried to cash his paycheck today, this morning in fact, and Wells Fargo responded that he would need to have the issuer of the check to cash it for him...? And refused to cash it... Such stupidity for the Wells Fargo bank manager to respond like that... as long as I have known it, the check can be cashed at the institution/ bank shown on the issued check.

I have a a bad experience with Wells Fargo Mortgage and enough is enough. Now I'm considering filing a consumer lawsuit against Wells Fargo in court to explain why changing my Mortgage payments. 80. Plus my question to Wells Fargo.

Why I do not have an option to keep my payments the same. But, I was denied by Wells Fargo to do so since last year.

denied access to account and funds due to a file fraud incident. Oct 1, 2021. Today is Oct 16. Cannot get any resolution.

Wells Fargo is A very racist Bank, I believe there trying to get rid of African American accounts, it's very very painful and had to suffer because of my race, I been going through this kind of treatment for 10yr, now it's time to get a Activist Lawyer!!!

the absolute worst costumer service I have experienced in my life they are rude catch attitudes and he hung up on me. and before you ask no I wasn’t being rude or any of that I was upset because I was just scammed out of 150 and they did nothing to help but

he didn’t have to do all of that he could’ve walked me through a proper procedure on how to file a claim instead he caught an attitude talked to me like I was stupid and then he hung up

No proof refuse to give my money back conspiracy rascist and refuse to let me speak to a supervisors or they call me back denial me proof before denining my claim just take ppl words over mys I have authorities its refuse to help a black disable woman allow company to go back in forward in my account split up my money cause plenty overdraft Walmart never gave me my stuff amazon lied on me my identity was stolen all they do cancel my card and make me wait

My mother passed and I needed to close her account . I called snd was told no problem when receive death certificate back just come in and can get it cancelled . I’m crippled came in and was told I had to have snd appointment.

There were 4 tellers free one banker in loan area helping a couple and 1 couple waiting. I was told wait hour and half or make appointment and come back. I’m crippled I did good getting here. Lousy service .

Due to suspicious activity, I had to cancel my debit card. I was told that I had to wait 7 to 10 days before I could get my new debt card. you no longer issue a temporary card, so I am not able to make purchases on my account until I get my new card.

Who ever came up with this stupid idea should be fired. I can not get gas, I can not do any online shopping. Re, grocery or pet food. I was told to use my online wallet, Zell, pay pal or venmo.

What if my vendors don't accept these forms of payment? I don't live in a town big enough for my vendors to accept these forms of payment. Your customer service reps tell me to use cash. I can't order online using cash.

I tried filing a complaint 3 times, each time I was hung up on. Wells Fargo is no longer customer friendly and has completely…

A prompt reply will be deeply appreciated.

They CLOSED a Wells fargo branch WITHOUT NOTIFYING us. We have safe deposit boxes there and noo way to get ahold lf anyone to help us. I HAD to get papers out of mine today and they are closed and I might lose the deal because of you guys. NO NOTICE and NO ONE THERE to answer the phone number that was given. SO ANGRY and sick of Wells fargo. They are not even. #1 rating. This is the worst bank I have ever dealt with.

I hate them and cant wait to get all of my money out of that bank. They are a bunch of crooks.

Your banker can not respond to customers. Only they talk on phone. Its. Happen in oaktree beach. and they working. His behave not good for customers. No any single person there. And he don't talk customers. Only talk in phone.

He thing customers come there is free. And they working. Check your camera 10AM on 09/13/21. I have proof nobody there.

i was never told I pay this day see it a week later cause over draft and always call in right away I have to way 10 days for them to give the company my money when company have no proof my name and I moved this bank need to close down ASAP rude customers serviced hang up on ppl I been waiting two weeks get my account fixed and I ask on recording they cancel my order and

split payment and everything was return 3rd time I loose my money to wellfargo scamming bank in find a lawyer will go after all this overdraft and damage and rip off on my account no banks ever do this

Went to ATM after hours to get cash and card did not work. Card good thru 10/2021. Called customer service and learned card was cancelled 4/2021 for infrequent use. I've been an active customer since 1994 and got no notice of this phone, text. Email, or written. Unbelievably poor practice.

Good thing this was not a true emergency.