Wells Fargo

Sat in the Colorado Springs Wells Fargo lobby for an hour with no service. Went to lunch and came back. Have been in the lobby for another hour with no service. Branch bankers walking around like their lost while customers sit and watch them.

I booked a hotel night through EXPEDIA. I arrived at the hotel 20 minutes later, but the hotel could not find my booking for the night. They had been having problems with their on-line booking, and I never did get a confirmation.

They finally found that the booking had glitched to the following week. Since they had no rooms for the night, they cancelled the reservation as well as I cancelled it online. But my Wells Fargo Credit card was still hit with a $106 charge!

When I made a formal complaint, I was told by Wells Fargo that when I placed the reservation I agreed it was not cancellable. Therefore they would not make a credit for the erroneous charge. I tried to speak to EXPEDIA, but could not reach them directly.

They did finally email me a reply stating it was not them but the…

I have way over the 660 credit score that wells Fargo is promoting you need to get a credit card , and I got deny . I took a hard hit on my credit score . Wells fargo is miss leading people and they are take a hard hit on they credit report when it is not necessary go this route .

I HAD AN APPLIANCE REPAIR COMPANY CHARGE MY CARD FOR WORK THAT WAS NOT COMPLETED. THEY FURNISHED WELLS FARGO WITH A RECEIPT. I WAS SENT A TEXT. THE COMPANY WAS SUPPOSED TO CHARGE FOR SERVICE CALL ONLY. I HAVE FILED AND CALLED IN COMPLAINTS.

BUT WELLS FARGO SIDES WITH THE CONSUMER. I HAVE BEEN A LONG STANDING CUSTOMER AND THE ONE TIME I NEED HELP I AM DENIED THAT. I HAD TO CLOSE MY ACCOUNT AND GET ANOTHER DEBIT CARD DUE TO FRAUDULANT ACTIVITY.

I AM CURRENTLY LOOKING FOR A BANK. AT THIS POINT MY MONEY IS SAFER UNDER MY MATTRESS.

My 90-year-old client has been back to The downtown Fort Pierce branch three times trying to get a credit card. We have been dealing with a woman named Cassandra was absolutely useless. I have never seen someone work so hard to try their best Not to help a client.

My client left two times in tears. If you do you as Wells Fargo stay away from the downtown Orange Avenue branch Fort Pierce.

This bank has steadily declined over the last fifteen years. Fraudulent practices, poor leadership, understaffing, etc.

I give them one star because even with all of the scandals there are still a few good branches and employees I have encountered.

I have banked here (actually through a bank acquired) since 1979. My frustration has gone on long enough. Leaving Wells Fargo.

The Wells Fargo executive complaint division assigned case # 06202106213623952 some months ago and the issue is still not resolved. Beck in March 2021, I rec'd a letter from WF addressed to my daughter Jane Golden (who is also on my account).

The letter was sent to 3344 Quaker Spring Road, Augusta, GA 30907 where I live for nine months of the year as WF had no other address. I immediately called WF and gave them her correct address, PO Box 606, South China, ME 04358, tel 207 512-0l93 and requested they mail the same letter to her.

Believing it was done, I told Jane to be on the lookout for the letter. The letter never came. Since then, I have called WF 23 (yes, twenty three) times, each worker understood the issue and said they would take care of it.

When it still didn't arrive, I…

In July 2016, Wells Fargo branch located at 908 S Fisk St, Green Bay, WI 54304 froze 3 business accounts without reasonable justification. I received ZERO assistance as well as NO reasonable explanation regarding this matter! I was however, told that this type of situation was above the pay grade of this branch's employees including the managers!

At the time, I was operating 3 business locations with 12 employees on payroll that I could not accommodate due to this matter because all of my accounts were locked. With Wells Fargo as my only financial institution at that time, this caused my business, employees and personal matters in a complete devastation!

I consulted a business partner that also had Wells Fargo accounts for separate businesses of his he owned and he was not experiencing…

On July 24 , 2021 around 10:00 am I experienced racism by Donna Rinker at the branch 2227 South Broad Street Philadelphia, Pa 19148 . I drove up to the drive-in teller and there was one person in front of me .

I waited for that person to finish so within a few minutes the person was gone I waited, waited, and waited still waiting about 5 minutes or less then a black car with a young white girl pull in the other lane next to me and within 1 minute or less she was wait on so I said to myself what's going on.

I went into the bank and ask for a manger but Anthony Spina was not there. Ms Donna Rinker shouldn't be dealing with the public if she prejudice against any types of people who does look like her.

Have always been able to make after hours deposits tried 3 different Wells Fargo banks and all night deposits were locked- thanks for not telling me this was no longer a service!

Customer for over 20 years. 840-850 current FICO score. Deposit "large" amounts at least 6 times per year in the last 5 years ($2000 to $7500 each). These are checks from TDAmeritrade and State Street retirement services. They usually take a couple of days to clear.

My current deposit of a check from one of my TDAmeritrade accounts has been placed on a 10 day hold WF employees including their advocacy group tell me I have to provide proof that the check will be cleared and not returned for non-payment. TDAmeritrade laughed at me as they well should.

WFB tells me essentially too bad. They can't help. That along with the cancellation of my very small personal loan account are telling me that WELLS FARGO customers aren't worth much consideration in Wells Fargo's opinion.

Every 3 to 4 months Wells Fargo will skip sending out statement on loan payments. These are non interest loans witch the receive no interest. It just happened again. no statement for me to pay for June, as I said just like clockwork every 3 to for months this happens.

I will call it out that this is a Wells Forgo SCAM! this happened in February and many times in the past. I HATE dealing with Wells Fargo for this reason HissingKitty received this same complaint from me a few months ago.

I have many credit card payments a month and have a 800 plus credit score. I do not have any problems getting my statements from any of them. WELLS FARGO IS A SCAM!

Went in wells fargo bank at 900 am on Saturday waited til 945 banker came and took me to room sat down ask told him I wanted to close this account and open a new one banker name alex valentine turn to me an said I have an appointment at 10 am I dont have the time to do now huh?

I said I just waited 45 minutes for you to tell me no? He told me I should make an appointment. HuH? Saturday alway busy at bank now mind you alex is also manger. They have one banker on Saturdays for the working people also I been a customer since 2007 car loan bank accounts ect but a customer that make an a appointment has more than the customer that dont they wanted me to make appointment for Wednesday?

Yet wait 5 days to fix your money problem some people commit suicide over this shit VERY POOR MANAGEMENT…

This bank had all of my assets, 401K, mortgage and savings. Mortgage 100% paid on time record. They refused a small $10,000 personal loan and even refused a $10,000 lime of credit. Whyyyyy? Because an account THEY CREATED FOR ME when I received a corporate PCard, an account I never watched or cared about became overdrawn because of their fees!!!

This marked me as too high a risk to qualify for a loan. Now two years later I have moved my 401K, my mortgage and savings and severed all ties with this toxic brand!

I went to this branch to cash my check from a Wells Fargo account holder the branch manger didn’t tell me about $10 charge as she process my check after she process she says it’s a $10 I told her I just cashed a check for no charge and I can take it to my bank when I got my check she has written not negotiated numbers her initial I couldn’t take this to my bank without a hold being that she wrote all over the check I will never visit this location again the manager was very rude and poor customer service.

I deposited a check into my account on June 29, 2021 via the atm and received a receipt assuring my funds would be available the following day, June 30, 2021. I get a notification on the morning of the 30th saying my funds would not be available until July 9, 2021! Which is unacceptable.

I feel like I was bamboozled. I have bills to pay and holding my funds that long is detrimental to my family. I cashed in funds from my 401K through Securian which is a financial corporation. There is a pandemic going on and I don't like to be played with.

When I found this out I called wells fargo customer service and was told to contact the company that cut the check and have them release the hold. I did that. They gave me a number to give to the wells fargo associate to call and the check would be…

This branch located at Clovis Ave. and Kings Canyon Ave in Fresno, CA is the slowest I have ever seen in 50 plus years of business banking! One teller working for both the business and regular service at 1:30PM. The manager sits in his glass office staring at his computer screen with a magnifying glass.

He is either clueless or just doesn’t care about how long customers wait. why would you expect the associates to be any different! This branch makes DMV and their poor customer service looks good! At least help the manager turn his computer where he is facing his Lobby verses his back.

Help him write a work schedule for his staff. And get the entire team into some remedial customer service training!

The branch in Pueblo Colorado on 8th and Main street Has to be the worst bank in America. There is only one Customer service representative. She spent 3hours with one customer while 3other customers were waiting, laughing and showing pictures of her trip.

The Cashier was counting coins, while I waited for two min. Then I walked away and she gave me a look.

I am the Treasurer at Global Technology Assurance Inc. today, June 25th, I called several of your branches to make an appointment to open a business checking account. The first left me on hold until I hung up; the second couldn't give an appointment until July 6th but was kind enough to list those items to open a corporate account.

The third did give me an appointment; unfortunately, I was asked to provide items never mentioned in the provided list. I had to show your staff how to access items on the Secretay of States Website, read Articles of Incorporation, Corporate Amendment, and how the Amendment modified the Articles.

Their explanations ranged from 9-11, federal law, corporate law banking policy. When asked to provide something in writing, they refused. It seemed they had…

Who made the decision to deny my complaint against Reimage for $ 500.00 I would like to request a written copy of the investigation report results so that I can file it with my records Carl Banks Jr. ×××× ×××× ×××× 4279

The Fallon Nevada branch has recently had consistent poor access to services. m. pm. leaving only one drive-up teller available. I have encountered up to 30 minute wait times at the drive-up. Now their lobby is closed "until further notice" with only one teller at the drive-up.

This creates substantial hardship for retail customers and especially for business who may make daily deposits. Under the current service scenario they may encounter over 1 hour wait times to make daily deposits. this not only creates time hardships but also increases robbery risk to businesses who may be waiting in line with large cash deposits. This is untenable.

I have been a long-time Wells Fargo customer since my first account at 16 with First National Bank, through First Interstate Bank, and now Wells Fargo.…

On 11 May my brother wired $6000 from a Winston Salem branch of Wells Fargo bank to my Santander bank in Portugal (where I live). The woman who wired the money typed in an incorrect account number. My brother was told he would have to pay for her mistake if nobody returned the money.

Fortunately the money was returned. Now, however, I am being billed for the service (wiring to an incorrect number) as well as $60 for some other fee (employee compensation, no doubt). Needless to say, I am not happy. Do you blame me if I look for another bank?

It seems the only reasonable thing to do. Sincerely, E. Cerny

On 11 May my brother went to wire me $6000 from my account in NC to my Santander account in Portugal(where I live). The girl wiring it wrote down an incorrect account number and it was sent off. Fortunately, the money was returned.

If it hadn't been, he was told I would have to bear the loss. That didn't happen. The money is back in my account (what's left of it) Because I am being charged for the wiring fee (incorrectly sent by your employee?

as well as an extra $60 for ? what? emotional damage to the poor employee? So you should not be surprised to learn I'm looking for a better bank. Eva E Cerny (lives in Portugal but has a large brokerage account with your bank in North Carolina)

My account had 423 of $400 charge went through end of days business next day and $80 charge for gasoline goes through but they backdate it because it was bought the day before but the merchant didn't apply until today and they're giving me a $35 charge but they didn't more money was placed in the account on that same day the $80 charge went through

Wasted over 2 hours of my time trying to deposit checks of my deceased father into my mother (who has dementia and is in a nursing home ) account.

u all have taken my money took my money lost my money I hade to pay every month. For this and I want my money back the money I payed u all in fees should be give back because u all did nothing to help me but take and

lose my money and I hade to pay u all for this the fees should be given back to me u all did not help me in any way but took lose and I had to pay u all fees for this coming

This bank is horrendous to the "little" guy. If you don't have some kind of fancy checking account, forget about getting any of your money available to you for up to 2 days. Because my employer does not allow direct deposit, I mobile banked my check and it is being held hostage in my bank account as "pending".

30 available, but well over $1200 pending), they refused to release any money and require that I wait for their system to release the funds "tomorrow" When I called the Corporate Customer Service number, they were no more helpful.

Also, a friend of mine tried to make a CASH deposit to my account on my behalf and they refused to…

May 13 2021 Customer Service Department Wells Fargo Branch Located in: Columbiana Centre Address: 331 Harbison Blvd, Columbia, SC 29212

Complaint against Branch Manager and Employee – Todays visit to bank branch Dear Customer Service Person: We are very angry at our visit to the Wells Fargo Branch at the above address. We were at the door at 4.58pm. The African American employee was waving us out as though we were beggars. They would not let us deposit a large check – hence the urgency. The Manager comes at 5.02 and repreatedly says the bank is closed.

I noticed that the employees were eager to rush out even though it wasn’t quite closing time. I really want this manager to be reprimanded and the employees reminded that the reason they have a job is because of us. I have been a loyal…

6 months since my father suddenly passed leaving two adult children as Co-trustees, neither of us has access to his accounts and the account remains frozen as it has since November of 2020.

Meanwhile auto draft payments and deposits have been denied. We have received a demand notice for a mortgage that has gone delinquent. My father has 6 different accounts with Wells Fargo and was a loyal customer for 30 years. All of his primary banking was done with Wells Fargo.

My sister and I have visited 5 different branches, received conflicting information, experienced the loss of documents, errors, and most appalling of all, no way to escalate for help. These excess branch visits are occurring at a time when COVID is raging, appointments are hard to come by and all of them have failed to secure…

It is my neighborhood bank. I used to be so pleased with the attention and service, I recommended that branch to my many roommates. ) Yesterday, I needed to get help with disputing a charge. I know what it's called because I was so graciously helped in that (my) branch before.

First, I called, because I thought Id seen a sign saying banking by appt. (an inconvenience adopted during Covid unillaterally but changed back by most EXCEPT this bank it seems). The phone said bankers at the branch couldn't answer, so, living close, I just stopped bye.

I was reprimanded when I walked in for being there without an appointment. I was spoken to indignantly by the only banker, it seemed, on duty. She asked why I didn't make an appointment. I explained I tried but the recording told me this branch…

age discrimination over a refinance. My denial was untrue. Contact me for more info. I have papers to prove I was denied for untrue reasons. thank you

I have been trying to apply for my 2nd round of PPP with Wells Fargo which is also by business bank. The first time around last year went well. This time I have applied 3 times and 3 times they have declined me because they cannot see the documents.

I printed out my app and I can see the documents I attached but not them. I have been told that many people had the same problem, yet after a month WF has not fixed the problem, nor do they ever give me an alternate way to submit the documents.

I am frustrated and next stop is the SBA. I will say my banker has tried to help but she is unable to make decisions for the team that handles PPP.

I searched on the Wells Fargo website (after logging in) for my routing number to enter ony tax return document and the information I was shown was not for direct deposit! I was given ONLY ONE routing number that apparently was for wire transactions.

I will now have to wait for my tax return AND stimulus money to be sent via paper check in the mail. I am so disappointed with this service and to be charged a monthly SERVICE FEE for this service????

This account has been in Forbearance since March, due to the Pandemic. My credit report is getting destroyed by the information you are putting on my credit report. I have researched and when loans are in Forbearance they are not to affect your credit.

This option of Forbearance was offered from your facility and was told it would be put on hold. Not oh by he way your scores now are in the 800's and once you do this Forbearance your score will go down to 573 and 600.

There should be no mention of late payment on my report this is incorrect and it's fraudulent. As you can see the credit I have had has been quite outstanding, and now due to your error all the work I do and did to get the credit I had is, just dropped.

This should not affect my credit report nor my husband's. If this is…

I have a business line of Credit with Wells Fargo. # 4386055070201908264. I have received harassment phone calls every day, every 15 minutes for money due. 00 every month. 00. 00 in February and again in March, April, May June and July 2020. 00 for no Payment. 00 payment every month.

00 as not being paid, yet they received the agreed payment amount. THIS IS FRAUD. Please review all statements. I you need receipt of payments let me know.

Been with them 6 years and omg I had a rude customer rep on phone and would not connect me to someone to help me cause I said a cuss word "bullshit". Obviously I was very upset cause of fraud charges, and expired I'd that I cant get renewed due to covid here in tx. Lots more to story but all b.s.

I received an email instructing me to call 1-866-212-8956 to furnish additional information via a secure sight . The email asked me to call and your company and I would be given instructions concerning how to send the documents through secure email.

I was on the line for one hour and 59 minutes when a gentleman answered and he said he could not hear me (although I could hear him) and asked me to hang up and he would call me back. I did and he did not call.

I then redialed and was on hold for another hour and 33 minutes and a woman answered and she said she did not hear me so she said she was hanging up due to no response on the line. I am now on my third call waiting for some response.

You must have some problem with your phone lines and it is more than annoying . I am told that I need…

Several transactions issues, I will only name most recent. I made a transaction(purchase) Rite-Aid . Not having my bankcard with me I wrote a check. I called the bank to ask where was the transaction as the automated system didn't list it.

I was told that the transaction is posted. I I asked for a copy of the check image and they said they didn't have it because it was done electronically. I then made inquiry about two other checks-was told the same thing when I asked for image of test.

One transaction was not showing anywhere on my statement. then I discovered others. A suborndinate(Wells) said the transactions was there(counted) but didn't show up yet( it's been two months.

No matter what I do I cannot get into my account online. I've talked to my local bank and they said to do this and that, still I cannot get in. Now they tell me I've tried too many times and my online account is suspended. Fuck em.

My online access ability has been stopped. I am 79 years & was trying to access and forgot my password & after several try's my access was denied and I couldn't get into my account. I was trying to find out why my auto pay was changed.

I did not change that feature and unbeknownst to me my auto pay accounts went delinquenct 'and into collections. They needless to say cancelled my accounts. I am very angry and I want your company to allow my access to my online banking immediately and I am going to alert th BBB..

Someone better allow my account access and email me when it has been done.

My name is Damon Hernandez, I've been banking with wells fargo for 17 years. I've had some medical issues a couple of years ago, which put me in collections with numerous accounts including my wells credit card. I fell behind on my mortgage and almost lost it in forclosure just a year ago with wells fargo.

I've been struggling trying to get back with my accounts. 00 including lawyers fees. 00 without any notice, which ok I understand, I asked them to mail me the acoount information and how I could set up a payment plan. Well nothing happened.

Wells sold my mortgage to another investor. I've still be struggling with my mortgage which I was 2 months past due. I…

In re: Wells Fargo Credit Card 4465 4205 0389 3760

The credit card was cancelled because of a “misunderstanding” between the branch manager, Susan Churchill, and me. In the past weeks I had taken a lot of her time, but we had an amiable relationship. I’m not complaining about Ms. Churchill. This complaint or explanation is an attempt to explain why I cancelled the card. At the moment I cancelled, I thought this was my only method of stopping the charges on my credit card. For several months, I had been charged by three companies. One stopped charging, and two others continued. Although I had contacted them to discontinue the charges, the charges continued to appear on my credit card. I couldn’t manage to stop them. First, I need to back up and give some prior information.

I know from…

I was charged $1,000 termination fee for each of my three accounts in your managed money devision. Two of my accounts were frozen for 5 months and one for 11 months. I contacted your complaint department about a year ago and was told my account info was washed from the system. I have not been contacted sense. Is there anything I can do except legal action?

Larry

The complaint is concerning a Auto Loan Finance through Wells Fargo issue is first impression of a company says all I requested a due date change due to the date set up at dealership did not work for my pay time which was the 9th.. contacted the auto finance department was advise the first payment would need to be paid first and then they advised me could not have date set up for end of month which is when needed it to be changed to accommodate my fixed income at end of month and

was advise by the supervisor there was not anything that can be done said only can be moved 15day from original due date and I feel that is unacceptable for a company to control that to keep you paying interest and not try and assist with a 30 day option to move to accommodate fixed income and people paid at end…

This is the 2nd time that I am at the merchants line and a teller tells me that they will be right with me and the teller helps the person behind me. I don't think it is right for a teller to skip a customer to help another just because they know them.

I am also a Wells Fargo Business account holder for over 20 years. Some of your tellers need to be trained with customer service ethics.

My husband died recently. I was told that I had to close my checking account and open a completely different one due to regulations in the trust instructions. This was on October 25 at Spruce Hills Office. The banker assured me that she would order checks for me.

On 11/11, I called as no checks had arrived. The bank was closed on Veteran's Day but I called the 800 number and the phone person told me that checks were never ordered, She assured me she would get the order placed and expedite the checks.

It is November 21, and NO CHECKS have arrived. I need these checks. I called the 800 number again yesterday and was told they were shipped on November 13, but where are they? This is unacceptable. From 10/25 to 11/21 and still no checks.

They would not let me order them myself as it was a…

I have a checking account with Wells and Fargo for more than 5 years. 5 weeks ago I realized that my payment to Duke Energy didn't go through. After several conversation with Duke Energy agents as well as Wells and Fargo bankers the situation is not resolved.

More than two week ago I have filed an official complaint that was supposed to be resolved within 10 days. Still nothing was done, no email, no phone, no contacting Duke Energy [I asked them]. I called Wells and Fargo again today and after lengthy conversation, communicating with complaint department, giving them my credit card number, day of birth, expiry date, pin number I have choked on one question about the last transaction on my account which was yesterday.

The banker told me that he was cut off from my account due to my wrong…

I wanted to trade in some old $2 bills which had one small rip in but the serial numbers were still in tact and visible. They would not take them

I was given a hard time about my name. I've been using this branch for a month and a half. I have never had an issue. Today I tell I have never had. Wouldn't be clear with me on why I couldn't cash my check.

After the management told him to cash my check. Management then gave me hard time about my name. Because this took over 30 minutes. I got a parking ticket cause my meter ran out. The managers name is Alana Swepson.

All u this bank soes is liesteal ur money and bs. Around with u just so the can come up off ur ass