Wendy's

i have bleeding ulcers and my bf went to wendys in bluefield va at around 1030 and ordered 2 10 piece nuggets a daves single and a spicy chicken sandwich but we recieved 2 10 pieces and 2 spicy chickens so i didnt get to eat tonight this isnt the first time they have messed up our order and the problem has never been corrected no matter how many times i contact the store i will not be going back here they do not value their customers if they did they would have at least tried to rectify the situation

, the food was decent, but the employees need customerservice training bad and tge mgr on duty she was no help she was in the back taking orders. I don't ever plan on returning to this store. It's sad! the customer service is worst I have ever experienced that one bad seed will tarnish this location!

I ate a baked potato with melted cheese and bacon bits from Wendy's. It was delicious ..... but about 18 hours later, when I went to the bathroom, all I could produce was liquid diahrrea, nothing solid AT ALL. I was totally shocked1 This is not usually my pattern, so suspected something I ate.

The only thing I ate that day that was different from the other two people I was with was that potato. I have enjoyed Wendy's and these potatoes for many years, but now .....? This is totally unacceptable, very poor customer service!

The Wendy’s located at 2060 Mogadore Rd, Akron, OH 44312 is the worst place to grab a bite to eat. Today 3/7/23 I went through the drive through at 6:30pm for dinner. The drive thru attendant told me that they’re not frying any food and they’re only accepting cards.

I order a burger since that’s all I was going to get there and proceed curiously to the window. I then saw majority of the workers (all female) sitting in the lounge area. A women came to take my card and I asked her why are they not frying anything and only accepting cards at the moment.

She proceeds to say I don’t know multiple times quick and closes the window. She follows up with that they’re out of food to fry and something is wrong with their machines to where it will only accept cards. I then waited 25 minutes for 1…

The Wendy’s at 40460 Murrieta hot springs, murrieta CA 92563, has horrendous costumer service. There were 4 employees including a very large (over weight) manager doing nothing, while the had a lady that barely spoke English running the drive through alone.

She wasn’t taking orders correctly. She wouldn’t listen when you try to politely repeat your order. Numerous people left with out ordering or without the food they ordered. After finally getting to the window (20 min and was 3rd in line) my order was so wrong it wasn’t even funny.

I have an autistic child that wanted fries but I spent so much time waiting in line that I couldn’t wait for them to drop a basket for her fries. If you know anything about autistic children then you know that lead to a horrific night and many melt downs.…

I went indise the Wendy's in Charlottesville on 4th street to order. I watch the person making my order and had to instructed them on how to make it. Then they forgot to give me my frosty. I also had a hair in my baked potatoes. I normally just forget about something like this but my paycheck doesn't go up but life keeps going up and up. I would just like a regular frosty and a baked potato without hair.

Thanks Donna R Stiles 434 981 0601 dstiles36@msn.com

00 for food that was absolutely terrible the fries were reheated and the buns were Ice cold, fed my food to the birds outside,,, I told the manager who was outside smoking and all she said was I’m sorry, my parents ate there last week (take out) mom said their food was terrible too also the store was nasty not thinking they wipe off condiment or counter where you get your lids so Nasty! Hope Mills, NC

I ordered at Wendy's in Angola Indiana store#00008725, on 3-6-23 @ 6:47 pm. Order # 3219 drive thru. Host name is Rose. I ordered spicy and grilled sandwiches and nuggets. I asked for the tomato lettuce and mayo to be in a separate container.

We like to assemble them at home bc in the 25 min drive home the lettuce gets warm and wilted, the juice from tomato makes the bread get soggy, and the mayo gets warm and starts to separate. When eaten right away it is perfect but since I was bringing them home I wanted everything separate. "" I answer yes. ummmmm okkkaay???.

Like she was so confused and irritated. I pay at the window and was asked to pull forward. after 15 I have a younger kid walk up and almost toss a be little bag at me. there's no was there are 8 sandwiches and nuggets in that…

Good evening. I just wanted to voice my displeasure with a Wendy’s in Phoenix yesterday while we were traveling. We waited over 25 minutes for just a biggie bag and a chili. We only stopped to grab my son a cheeseburger before his football tournament.

Unfortunately it took so long he couldn’t even eat it prior to playing. When he finally got it after 2 games it was a nasty chicken sandwich with tons of Mayo. We literally waited 25 minutes and spent money to have to buy him something else afterwards because they messed it up.

I have eaten Wendy’s a ton over the years and this was by far the worse experience.

Visited this branch via Drive-Thru today as I was trying to place my order your employee was in such a hurry she gave me my food total before I was even finished ordering. Once I got to the second window you had at least four (4) employees just standing doing nothing.

Your employee was in so much of a hurry just to sit and wait for my order for approximately 4 minutes. Once I get my food home I noticed rotten tomatoes and old lettuce on everything that I purchased. But most of my complaint is with the rude employee(s).

Thank you for your time in this matter. Please feel free to contact me if you have any questions, comments and or concerns. W. South Charleston WVa 25309

Assistant manager is very rude seen her in lobby arguing with a crew member while a child was sitting there

I visited the Wendy's restaurant located at 2909 W. 28th Ave., Pine Bluff, AR during my lunch break. I was at the store between 12:45pm and 1:10pm.. I chose to go inside as I saw the drive thru was backed-up, so I thought going inside would be faster. I was wrong! When I walked inside, the lobby area was full with customers standing around with many who had already ordered. There was only one person working the front counter, Gerard, and he seemed very flustered, but he was polite.

My complaint is that it took too long for my order to be taken and then to receive my order. The fact that there was a crowd of people in lobby and a long line in the drive thru shows lack of effective management. This is an issue especially when you have limited time for lunch hour and you can't receive order…

Dear Corporate of Wendy's,

I am writing this letter regarding my recent experience at your restaurant. I visited one of your drive-through locations and was assisted by one of your employees. During my transaction, the employee informed me that I was eligible for a 10% military discount on my purchase.

However, to my disappointment, when I received my receipt, I did not receive the promised military discount. I was disheartened by this as I had specifically asked for the discount and was told that I would receive it.

I am writing this letter to file a complaint about this experience. As a military veteran, I appreciate the efforts made by companies to honor and support the military community. However, in this instance, I feel that I was misled and not given the discount that was…

You guys charged my card 4 times with no reasoning and cancelled my mobile app order! Your customer service number is absolutely horrible. Was waiting 30 mins just to get a refund! Will never be going to Wendy’s ever again.

We were treated so wrong at Wendy's on Oak st conway arkansas. they were hateful ,rude and are racist The food was nasty. Thrown together like slop im almost sure they spit in our burgers and should have taken picturesof them . very scary experience.

Eating out is supposed to be a good experience. We used to eat Wendy's on Oak street 3-4times a week . Never again .

The food was ice cold and burnt all I had was the French toast combo how simple was that and I got extra sauges cold and old all the food was old Also all I got was 5 fries this was served in Jacksonville Florida at the one on 103rd and Blanding will never eat at Wendy's again it is sad because I was really looking forward to eating your food That was my first time eating your food back to McDonald's for me

I placed an online order set in line at the drive-thru for 45 minutes when I got to the window they were out of multiple items all of my food was cold and I was missing items

My 82 yr old mother went to the Collingwood Ont Canada location. did not pay attention to my Mom. She was charged $14+ for 2 med Frostys and a small fries. They were busy and quickly dismissed her to serve next person.

this location is staffed by non English speaking/ understanding staff who do not understand customer service. Please resolve this asap thank you

I went to wendys on foxcroft Ave in martinsburg wv I been there a couple of times and the Manger Josh always yells at one employee all the time the employees name is Tammy she does a great job but her manager Josh bullies her please do something about him

The service at this store is really bad. After they got their order I was asked to wait with no one in front of me. I ordered two sausage croissants with cheese no egg . One sausage biscuit a Lg wedge and small wedges.

When I opened the bag it was two bacon and cheese on a roll . Ithey also parked my order for another 3 minutes before I got my food

I used to love Wendy’s but it’s getting worse. The burgers are sloppy I waited one time 35 minutes and they’re not very friendly. If you want to keep Wendy’s open your prices are way too high. I’ve went three times strike three I’m all done and a lot of other people think the same thing!

You need to get better people working at Wendy’s if you want it to work! I wish you would like I said I used to love Wendy’s! Thank you!

We were treated with disrespect Hateful very hateful employees and I'm not completely sure but I believe it was racial What a horrifying experience and the way they fixed our food it was slopped together They were very ralist and I couldn't believe it what a horrifying experience I should all be fired

My husband went to the Wendy’s Drive thru today (3/5/23) to be instructed to come inside to order because the speaker was broken. When we were at this same location 2 weeks ago, we were told the same thing! Regardless, he parked and went inside. He waited to be assisted. There were 3 people in line ahead of him. The cashier accepted the other 3 patrons order and then announced loudly that “they were no longer accepting orders so the kitchen could catch up because only 3 people were there”. Frustrated, my husband took our business elsewhere! Just don’t understand how one more order would have made a difference considering none of the employees had to work the drive thru and could devote their attention to dine-in customers??? We won’t bother going back!!

Jamie Casey Cullman, AL

Wendys, Folsom, PA, Sunday 3/5 Store empty, employees standing in back talking, placed order, they had no change, burgers very red, couldn't get Frostys be ca use they had no change. Every table in the restaurant was dirty. Asked for cloth to wipe it but had to add hand sanitizer to clean our table.

Just want to throw up. Disgusting g !!!

There was a bunch of teenage kids just standing around while I had to wait for my food which was cold by the time I got it and the woman that was behind the counter was holding an infant child. They couldn’t even provide me with a receipt they said there printer was out of paper. This is the location in Pataskala Ohio

Extremely rude manager. Watched employees eating while they were getting our order.

The Santee, SC Wendy’s is ALWAYS out of food. Three times in one week there were NO SALADS. This goes on constantly!

Wendy’s guarantee. FRESH HOT FRIES! What a joke. Waited outside for over 15 min. I was the only one there. Brought me out cold food. Took the food back inside and ask for my money back. Took them another 10 min to get a refund. No apology. No nothing.

Workers just screwing around and customers food sitting on the counter getting cold. Looked like the local crack house joined ranks with the local meth heads. To run that shit show.

Every time I go to the Wendy's in Manvel Texas I have a problem. There has been many times they have left out something and I didn't realize it until I got down the road I tried to call no answer I tried calling the corporate no answer I just went again today although I said I'd never go again they didn't have dressing for the Southwest avocado salad that just gave me regular dressing I asked for a manager not there I asked for the receipt I waited 5 minutes and

just left because I am so p***** off at this place. The last time I went they left my Coke off I tried calling again no answer every time I've tried to call no answer no customer service I am in customer service and they hire the young punks that don't have any personality at all.

I wan to call back. If this is what you consider…

R. visit with my son, we went to the Wendy's in E. Peoria, IL.

First off the lobby is not open, I assume due to being short staffed, so we had no choice but to go thru the drive thru. After 20 minutes we finally got to order our food. And then another 10 minutes to get to the pay window, and then another 5 or 6 minutes to get to the pick up window.

Not once was I greeted, or was it even acknowledged that we had to sit in line for so long. We get our food and drinks, I pay... still not a word was spoken to me. We Get home and the order is not up to par.

the cheese is not melted. also not edible. My son ordered a plain Dave's double, bc he has medical issues that do not allow him to consume certain vegetables and condiments. But it had everything on it that it comes with but can't eat.…

Wendy's 803 N Division St. Spokane, Wa

I use the mobile app to order because I would think it would be easier for all involved. I can do all customizations in the app which is a great part of app ordering. WHY OFFER THE OPTION TO CUSTOMIZE YOUR ORDER IF THE EMLOYEES ARENT GOING TO BOTHER TO FOLLOW IT??? I ordered 2 Jr Bacon Cheese no lettuce or tomato add ketchup and pickle. Both my Jr Bacon Cheese has lettuce and tomato ????? and ketchup and pickle. They could follow have the customize dirrections on burgers but not all on burgers??? Fries were soggy and not warm. Like eating sweaty fingers. Yuck. The soda didnt taste the best and the baconator fries were not heated. The cheese was all still in shreds and not heated to melt over fries. I use my rewards for a chicken nugget for free. I…

Just wanted to let Corporate know you lost a few customers at your LaPlata, MD, Wendy's store due to Pam the mangers rudeness, we will not spend our money at your business anymore and we will not support your Charity key frosty program anymore either. My friend tried to use that charity key and the cashier said they don't take it, what kind of charity fund raiser is that? To end this complaint with it was the worst experience ever......I'm also deleting the Wendy's app....

We brought the food from the Wendy's in Elmhurst IL on York St it was one of the worst things I have ever had we had to throw in in the garbage it was dried out and burnt that's sad cause they used to be good it's false advertising

I am allergic to pickles, my sandwich was cold. I order 30 nuggets and they didn't give me any sauce. Absolutely horrible service

This is the third time I've done a drive-thru meal in which both the burger and fries were obviously not fresh. The Wendy's is in Pittsfield, MA

Stood in line for 30 min to have manager turn around and tell the dine in customers he would not take our order until he filled drive through orders ! Absolutely rude !!!!

My co-worker and I placed our order. Others placed order after us and they were getting their food before us. Went and talked to employees 30 minutes later and they were looking for our order. Couldn’t find it and asked what was our name on order and still couldn’t find it.

Then they asked what did we order and finally got it five minutes after that. Horrible experience ever!

Approximately two weeks ago I went to your Wendy's restaurant located at 903 W Chipman Rd, Lee's Summit, MO 64086 where Randy took my drive thru order. When I arrived at the window, I gave him my debit card and before I could ask for creamer, he hurriedly close the window.

When he came back with my food and coffee I asked for creamer, and he stated to me rudely " I asked if you wanted creamer, and you said nothing". I advised him that I did not hear him. This morning (03/03/23) I went to the drive thru again and ordered the honey butter chicken biscuit combo with coffee(receipt#30005), and to make things easy for the both of us I immediately asked for creamer, ketchup and my receipt which he failed to provide me previously.

Randy handed me my order and I checked the bag to make sure I…

In drive thru for 9 minutes awaiting to order a meal… told to wait until they receive a delivery. Poor customer service.

I ordered 4 biggie bags through the drive thru. I asked for regular nuggets and they told me they were low on regular nuggets and if it was ok to give me half of them spicy. I said sure. Not only were the nuggets (all of them) cold and hard, but the food tasted stale. We got 0 sauces.

turns out there were 0 sauces in the bags. By the time I got home and realized the food was nasty it was too late to return to the restaurant. I ended up making my kids home made soup. I am very unhappy!

Good evening my name is latausha I just left 8213 airline hwy I paid 17 dollars for a Dave double with no cheese and extra onions and tomatoes also a small chili and my drink was a small frosty when I was dropped off at home I couldn’t eat and had no way to get back to store and the store phone goes straight to voicemail my burger is full of cheese and

they even put cheese in my chili I’m extremely upset with this issue I would like my food replaced are my money back please I tried uploading the burger but it say it exceeds 2 MB

I recently placed a mobile order for 2 double stacks without ketchup, a crispy chicken sandwich, and a large fries. After a ridiculously long wait I received my food and foolishly drove off without checking, only to arrive home and find that they had actually given me a single Junior cheeseburger with ketchup, a crispy chicken sandwich, and two small fries.

Looking in the drive-thru window it is clear that this site is extraordinarily understaffed, which I suspect is why my order took forever and was more inspired by what I ordered than actually what I ordered. I can only guess at how much this franchise is saving in labor costs, but I hope that when y'all are crunching those numbers you appreciate that this understaffing has cost you a customer and that I will be vocal indescribing my…

I frequent the store on 34St since I am in walking distance. I’m 85 yrs old and do carry out often. Many times this store is out of many menu items for instance ,in the last few weeks they have been out of Apple pecan salads at least two times They more often than not they are out of baked potatoes.

And employee I asked if they were going out of business since they were out of baked potatoes again he replied no we have potatoes but nobody bakes them.

Also last week they had a sign offering a 5 cookie bundle ,since they were out of baked potatoes i said that I will have the cookie special only to find out that they were out of cookies also. This location is a very poor representation of Wendy’s and I can’t believe it is earning money for corporate or Franchise.

I have other choices with…

The Sellersburg Indiana location is nothing but a playground ran by high school kids or the local meth addicts!!! The wait time is not under 30 minutes no matter when you go, I haven't had a correct order since the first week it opened, they're always out of something, the ones working all look lost and/or are too busy discussing their personal lives or standing around, the beans in the Chilli are white and

red with most being crunchy, and that's just a start!!! It's absolutely ridiculous!!! It really shouldn't be open until capable staff can be found. I know numerous people in Sellersburg that have been posting on our neighborhood site about the horrible service, food and excessive wait times.

I'm sure there's a general manager for this location and it would be a good idea to have them…

I ordered 2 salads and was charged for 3. The Oberlin ohio wendys will not give a receipt ever! I have no way of knowing if my money was refunded. They also got an attitude and handed me the salads with the chicken uncut.

I have problems with the manager Ashley whenever I voice my concerns.

Hello, I went to Wendy's restaurant last week. I ordered a the Single Burger meal. The meat was dry and cold when I took a bite. So, I return it and told them this. They gave me another burger and it was mildly war.

I have been I'll every since. This was my favorite restaurant but now I don't think I will return. It's so sad restaurants are getting worse and slacking off. Ms. Patricia Smith

I would give no stars if I could. I love Wendy's but this particular location needs better management and staff. I went through the drive thru and ordered a medium milkshake and a small fry. 07. I was a little thrown off by my charge and then when i got my cold fries and a very tiny milkshake I told the lady at the drive thru window that i did not want the items to please keep the food and refund my debit card.

She told me that the only person that could do a refund on my debit card was the GM and that he was not there, and she does not know when he will return. I kindly told her I will be disputing the charges with my bank.

My concern is how do you voice your concerns with management if there is no one there that can resolve these issues. I was told to wait for the GM to return. I'm…

Today I ordered a biscuit and gravy with gravy on side it was like paste only enuff to barley cover half of biscuit when spread on it my chicken and bacon croissant had no bacon. This isn't the first time this has happened last time we went we ordered a biscuits and gravy they said they had no gravy so we ordered a biscuit sausage biscuit and the chicken bacon croissant again the bacon was gone they did not give us the biscuit sandwich went back to say ask for it and they argued with us about it

They would not accept my coupon they said I had to buy a combo but it said with any purchase except a combo I am sure it’s because l didn’t speak Spanish the workers didn’t speak English crazy

for one the manager has her children having them run out food to them, no one but the manager has wendys apparel they had street clothes on, it took 45 min just to get our food, the person taking the order said they don’t do large chilis with meals when I know they do I just got one two days ago and I used to work for wendys, the workers were cussing in the back ground she couldn’t get our order straight.

This wendys is ghetto and I can’t believe how down hill it has gotten. Not worth the $45