Wendy's

Your location on Jonestown Road in Winston-Salem, NC was extremely rude to an old man picking up an order (DoorDash). They spoke to him like he was a child and refused to serve him until they took an employment application from someone at the counter, then they waited on someone else, as if to teach the old man a lesson.

Customer service drives business, as I’m sure you are aware. Behaving in any way below respectable is not the way to go when so many businesses are closing stores because customers aren’t patronizing them as much. There’s a right and a wrong way to handle a situation.

Does anyone working have fucken manners. nothing. its like theyre like fml and hate their life. Wendys Manorville Ny Horrible xustomer service. Dropoed my changevout the drive thru and had zero cates or apologies. No customer service. at ALL SO SAD and i liked wendys

I live in Zanesville, Ohio so I go to the Wendy's that's closer by me well for one they are always very moody and been mean to their customers....They have messed our families food everyday now since I said something about Sunday smh

BRING BACK VANILLE FROSTY , DONT LIKE ANY OF THE OTHERS , I BOUGHT A VANILLE FOSTY ALONG WITH THE SANDWICH ALMOST EVER WEEK SAD TO SAY HAVEN'T BEEN BACK AFTER DROPPING IT , EXCEPT ONCE I DID TRY THE STRAWBERRY FROSTY ONCE N THAT WAS ENOUGH. THANK YOU N HOPE HAVE A GREAT 2023

I went to the Port Clinton Ohio restaurant. And ordered 45 dollars worth of food. I went to the drive through and when I went to get my food the employee name is Adam. Started talking crap to my children in the car about kids now a days are lazy and don’t work using the f word every other word.

Ok has a 20 yr old daughter and also my 13 year old daughter in the car. I don’t appreciate that. He should be fired You don’t talk to customers like that. I will never go there again.

I placed an order through the app for delivery, over 2 hours and 2 phone calls I ordered McDonald's. Every time I plane an order though the app I have issues, either I don't get all of my food or in today's scenario I never got my order at all.

This was extremely inconvenient, the whole ordeal. The 1st order I placed we waited over a half an hour and then it updated and said my order was canceled so I called the store to see if they could tell me why and

the lady that answered the phone was very kind and empathetic but there was someone in the background that was saying "they weren't remaking our $65 order, that's just retarded", they claimed that our order was picked up but the app never updated with a driver so I can't verify that.

I called doordash and they replaced the order with…

WENDY'S KNOWN FOR BEST CHILI ! (JUST DON'T GO TO THE WENDY'S ON BLUE DIAMOND.

Started out fantastic, now lucky is they have some made, if you get some CHILI, will be HUGE chucks of beef, couple of beans and the rest is just water. RATED FFF

over her sister baby and told the employee that he didn't give a fuck. workers thank you have a wonderful day again this is the store in summersville wv zip code is 26651

Wendy's new Garlic sauce can kill you if microwaved per lora Hercules Bowman the new open close manager at Wendy's kodak. I hear her explaining to her employees. Is Wendy's keeping a secret why would Wendy's sale food if microwaved could kill you.

Please explain, and why is Lora teaching that to the employees she must know something the general public doesn't know. This was said in the last two weeks.

I went thru the drive-in at your 3135 store. I ordered Iced Tea with lemon - when she handed it to me, I said, this looks like a coke, she said, no, its iced tea - that was her perfect opportunity to tell me I was given the sugared tea - not what I ordered.

I am a diabetic & this drink could have sent me into shock or God knows what. Your employees need to ask: sweetened or regular - why didn't she? I'm very upset as I spent over $10 for the combo & can't drink the drink.

I called the store & Monique said she could give me the regular drink - what a hassle. I'd have to drive over 5 miles to get this corrected. Your managers should be training people better than this! ps - the food in general was simply adequate.

This morning at 11am ,I at the store on landstar Blvd, i waited for 5 minutes for someone to acknowledge me in this store where there weren't any other customers.i finally walked out

The worst ever on route 46 in Parsippany they gave me a dried out bake potato and a cold double stack fries was cold its sad because Wendy's use to be really good but now I will never go back all the spanish and Indians don't understand English .

Never received my order. Delivery person sent me a text saying it was delivered. Never received it. Her name was Carli.

40 minute wait, wrong food, then when I pointed out that my fries were cold after sitting on the counter for the past 15minutes, she angrily grabbed the bags (that still had the wrong food in them) and I waited another 10 or so minutes to get handed the same bags!

This “manager” has no place being in service anywhere. I had to stop at Burger King on the way home to get hot fries. Wendy’s has hit an all time low. It’s been going on for a while now and the excuse that “we just can’t find people to work” has gotten really old as other fast food places seem to do fine.

Burger King was professional, fast, and the food was hot. 5 minutes compared to Wendy’s 30. Won’t be back.

I have ordered the new Italian chicken sandwich 4 times. The first 2 times it had hardly any marinara sauce on it and was tasty but dry. I liked it enough to try it again and have ordered it 2 more times, paying $1 more for extra marinara (which is too much in my opinion) but I was willing to do it anyway...

But both of those times I just paid an extra dollar and it still had a drop of marinara on it, and I was just charged more. I have seen the commercial a million times and I don't think it is supposed to be this way. Is there a reason?

Are you telling your franchisees to only put a miminal amount on the sandwich? It is an "italian" chicken sandwich. Without the marinara it is not "italian" in any way. What do I have to do to get it to look like the commercial?

Order it a special way?…

Tina Hough

I came in to order my food and the front counter girl was texting and told me when you finished that she would take my order. Other employees were in the food station eating and had other people that were not employed there running back in the back of food station then back to lobby.

I was so taken how dirty the store was kept and everyone was so distracted that orders on front counter was told to wait. This store is definitely not up to the reputation of a Wendy's at all. I'm just not sure if I can return here.

The store is in my town of ozark al and needs some help from you guys soon.

I ordered delivery from Wendy's, through the wendys.com website, and the order was missing the large fries that I ordered.

-- Ordered Dec 30th 2022 -- 1 - Dbl Chz 1 - JBC 1 - LG Fries 1 - Family Nugget

I did not receive any fries with the order. So I'll like a refund. Thank you.

I'm a very upset customer with your employees and Management Team at Wendy's in Tustin, CA. I was treated with foul language and the staff refused to take my order Your staff is very unprofessional as well as the manager named Jessica and entire night staff. I have never experienced rudeness and lack of customer service in a fast food chain. You should not have people working for you if they are not happily serving the community or serving period. Your entire night night shift on 12/29/22 was very rude and disrepecful and is very upsetting and unbelivable.

Wendy's to me was the best but from my experience I dont think so any more.

On a Friday at 2:00, why did you completely shut the whole store down inside and drive-thru for a shift change yet you are outside in the car with your employees smoking a cigarette? I took my lunch time to go to your store and you're outside smoking a cigarette with the employees! Very frustrated!

Could not eat lunch due to sitting in the line!

The Wendy’s on Debarr in anchorage Alaska hr Jamie treats the employees like trash she doesn’t know how to talk or show respect to them and calls them names. no respect for others and their feelings she’s very very rude

I order Wendy's through UberEATS 3-5 times a week. I get the same thing every time a spicy chicken meal and a 10 piece chicken nugget combo every time I play my order they get something wrong yesterday they sent me a my chicken nugget combo without the chicken nuggets I called the store back to explain to the person that I didn't get my order my full order she said that she would give me a extra order of chicken nuggets because I had to pay $17 and

some change for a $6 order of chicken nuggets plus delivery fees and a tip. The the person that answered the phone called me back and said I did not have an order of chicken nuggets on my ticket even though I had a medium fry and a large Coke that was supposed to be a combo .

I asked her could I send a copy of my receipt to her cell phone and…

Visited the wendys in latonia ky on 12-22-2022 and ordered 2 Dave's singles with large fries and large drink and ordered 2 Jr cheeseburger deluxe with large fries and large drink. My wife and I along with our son was going out of town due to a funeral and when we was on the highway we realized that we got someone else's food by mistake.

So I called 2 days ago and the manager Chelsea answered and I asked her if I could get the number to corporate and she asked what the problem was and I told her and she said oh well you can come in and get it replaced but so when I came to the drive thru she had the nerve to say I can't give you your order cause my gm said no, why would she say yes to come through for and

then said no when I got there, it was total bs cause it was their screw up not mine,…

This will definitely be my last visit to Wendy’s. I am at the Eisenhower Drive one in Hanover Pa. A few weeks ago I stopped here on afternoon. I stood at the counter for about 5 minutes. Everyone working just ignored me. Finally I walked out. Today I stopped.

For a while they ignored me.

Finally a gentlemen waited on me but he seemed very agitated by the fact that he had to wait on me. Then he got my order wrong. The lady that gave me the food also seemed agitated. I could not get the ketchup to work.

” I even told her that I have never been to a place where they make you feel like a “pain in the butt. “. She totally ignored my comment.

Also, the place is so filthy. The one on Baltimore Street in Hanover closed. This one should also be closed.

Our sandwiches were made with the wrong cheese. That happens I guess, so I simply asked to have the sandwiches remade. The manager then informs me that the correct cheese is out of stock and offered no solution until I pressed her for one.

Then, she offered to make a different sandwich which cost less without offering a refund. We had ordered the Asiago chicken which came with a slice of what looked like American cheese (same as what was in my daughter’s kids’s meal cheeseburger).

” Again, no solution or effort to make the situation “right” was even attempted. When pressed again, the manager offered to refund the order and recharge the…

Good afternoon, Wendys,I am writing out of desperation to see if I can get some help from someone in upper management. I have been reaching out to customer care trying to get a refund for a double order (one placed in store and the other on the app). 44.

I would like my cash, and not a credit on the app, as I will likely never use the app again. After speaking to an associate, I was told that I was indeed due a credit. The store called me on Sugarloaf Parkway and informed me that she would not be making the credit.

I called back to customer service twice, both times being assured that the credit was due me. I don't mind coming into the store to pick up my cash, but with the rude way the manager at the Sugarloaf store spoke to me, I'd rather just have the credit to my credit card.

My…

I have a complaint about your app. I got your app about two or three months ago and I had the opportunity to use it about 3 to 4 times on purchases. In November I attempted to use it again to build more points to get my first free product and my app did not work and asked me to sign in again, I attempted several times and

I just decided to delete your app because I did not even get to enjoy my first free sandwich or anything for that matter. I am very disappointed with your app at this point, especially since it cheated me out of my points and free product, I had enough to get a double Daves burger, that is really unfair the app is not working right.

I always visit the Wendy's restaurant on Orchard Lake Rd, in Sylvan Lake, Mi. I love this Wendy's, because your employees are the best,…

Your store on silver star and John young in orlando Florida needs help. Line is around the building, staff is only taking one order at a time and processing that order before taking another. All while the manager goes out to her car to smoke marijuana.

Horrible experience to take my kids there

This occurred at the Wendy's located on route 46 in Parsippany New Jersey. I went to order a breakfast and when I went to pay they attempted to charge me considerably more than the correct price. When I called this to their attention the individual, a woman, was rude nasty, incoherent, and dishonest.

The price on their outside board was significantly lower than what they attempted to charge me. I believe that they are doing this with all their customers who take the drive-in.. when I asked for the manager she claimed she was the manager which was a lie.

I will never go back to this Wendy's and possibly to any Wendy's in the future after this experience. The real manager, a man, would not give me even the first name of the person who was rude and dishonest to me and would not discuss the…

On Saturday December 18, 2022 at 5:54 pm i placed a online order using the app for 2 chili and 2 burgers, upon arrival i was informed that chili was sold out, i asked for a alternate menu item baked potatoes and i was informed that this was also not ready for at least 1 1/2 hours, i asked the employee why chili seems to be sold out just about every weekend except weekdays, they employee said chili is a hot item and

i responded than why don’t you make more chili. I left without taking any food. I called Wendy’s customer service and requested a refund that same day. 43 for my meal, I’ve called numerous times and was told they’re working on your refund.

I finally had to file a dispute with the bank to receive my refund.

Well first of all I love Wendy’s, but I can tell you that Wendy’s SUCKS !!! 1- You still can’t sit in the dining room and they never have any choice. They act like they are being bothered when you place an order.

2- this is the Wendy’s in Woodbridge,Nj on Us Hwy 1 . 3- Why would you take the red onions away??? 4- So I hope you can help with this issue. Thank you for your time SW

We stopped to get something to eat at the Wendy’s on St. Matthew Road in Orangeburg, SC on Tuesday, December 27. This store us an embarrassment to the Wendy’s brand. The dining and cooking areas are dirty. The staff is very unfriendly.

It took a longer than necessary time to make a grilled chicken sandwich. The French fries and chicken nuggets were cold. Apparently, many people know this is not a good place to stop as there was very little business in the drive thru line and no one in the dining room.

Wendy’s is the only fast food chain we like when we are traveling but we will never stop at this location again!

My complaint is why don’t they have wendy’s in Pleasanton,Tx several of my family members love Wendy’s it’s the best every time I go to San Antonio, which is not that often. That’s the place I go to eat. It’s a good environment for the family to go eat. I love Wendy’s.

I called and asked about my order that was placed over 2 hours ago and it says my driver has just been outside waiting this whole time. So I just called to check the update and whoever was working and answered the phone around 12:39am EST mindnight was very rude. I did not expect that especially being that I’ve even waiting for over 2 hours for my order.

Wendy’s —Rainbow City Alabama. I am just leaving your RBC, Alabama location’s. After going through your drive thur window, I was just informed by your worker and manager at this location, “Steven, if that’s his real name, that I was not allowed to add any additional order to my current purchase.

Stating it was only 3 workers available tonight and this was “ Wendy’s policy”. If your restaurant has adopted this policy, along with the poor service I just received, you can count on your restaurant closing soon at this location.

We are in a time where most companies are competing and welcoming revenue from customers at their businesses. Your personnel, at this location, is extremely poorly trained and need to be aware that if you have NO customers, then they will have NO job.

I guess they…

Pull up to drive thru they either tell you they’re not taking orders or you sit and they never pick up . Aberdeen nc location is a joke

This is a. Complaint over the Wendy’s in Evansville Indiana on first Avenue we walk there every single day around the same time 630 they never have the lobby open they’re just standing around talking playing on their phones they gave poor service attitude you’re sometimes stand and wait for your food for 20 minutes when no one else is in thereIt’s to the point where we’re not going to eat at any Wendy’s over this

Hi , I am a customer and I caught the shift supervisor Celsa bumping an employee named Amber as she was clocking out for her shift , I just want to know if something is going to be done about this inappropriate behavior because this is so unprofessional ….this happened Monday December 26,2022 @ 2pm….

I worked on December 4 for 6 hours and I did not go back however I was not paid

I majority of the time visit this Wendy's location at 1175 E. Ridge Rd, Rochester NY, because of the location of where I live. I always go inside to place my order. I do not go through the drive threw, because your order may come back incorrect, and you may wind up having to go inside anyway.

Every time I place an order, I always communicate and ask for fresh fries and nugget to be dropped, hot out of the fryer. Do I receive my food that way, No I do not, and I'm standing at the counter watching them.

It so frustrating when you are already waiting and then you have to wait some more. The crew members that are preparing the food seem to have an attitude when you special request your order. It's not good customer service.

The times I had to wait for my food, after getting it not the right…

The Wendy's location at Southside Dothan Alabama has horrible customer service, especially the Manger Kay and payee Quan. Actually this location is costing Wendy's revenue throughout the year. They simply will tell a customer in drive thru that system is rebooting and it will be about 15-20 before they can take an order.

The address is Ross Clark circle, and I know it doesn't take that long for a system to reboot, it's 2022. This is not the 1st experience I have had on a negative side pertaining to this location

Thursday at 2:44 my manager Michelle told me to clock out and not to come back and she said I am lucky that she doesn't beat my ass this is twice she done threaten me I need someone to talk to or do something about it I work for KFC I've been there for almost a year she's been nitpicking with me calling me names something's got to do something's got to give my number is 865-443-6419 please give me a call back

Ate at Coos Bay in Oregon, received a chicken sandwich, which was completely undercooked, unable to eat it Did not receive half of my order. Had to wait for the remaining half.

Every time we order somehow Wendy's always forget most of our food. The Uber Delivery people are great we always get our food on time. But getting the correct food stinks !!!!!!

Been ordering from Wendy's in Walterboro sc they confirm your order but when it's time to get it they say don't have anything you orded.take your money and waste your time

I went a Wendy’s in Kent Washington 00010542 at 6 :30 pm 12/21 the manager stepped away soon as walked away like she didn’t want serve me but helped a white customer right in front it just a bizarre uncomfortable situation and totally unprofessional I will not going back anymore thanks for your time I hope moving forward Wendy’s will practice better class thank u

Pontchatoula, LA. Location.

First the sign posted by the order speaker reads. "If you are paying with cash please have exact change we cannot make change. 64. When I drove up to the window there were 5 females having a heated discussion. One of them the manager. 25.

64 she said, "well the screen be lying". I was taken back. The heated discussion was now with an employee talking back to the manager with disrespect as the 5 females looked on at what was happening before them in the mean time I am waiting for my meal.

I finally told them that was no way to run a business in front of customers. oh an I didn't recieve a receipt to check my total.

On 12/21/22, the Hannibal Wendy's single burger was so over cooked it was crunchy. I got cheese when I ordered ketchup and mayo only. The fries were little pieces, and tasted old. Will not be going there again.

Wendy's at cooper landing rd. in cherry hill, nj. I love the fact that is near my house but the service is so INCONSISTENT! 24!!!! 11cents change. fine it is the holiday thats ok no need to get upset of small change but then i got to my desk and my coffee was 3/4 full and warm not hot.

SERVICE IS IMPORTANT IN THE BUSINESS, YOUR SERVICE IN COOPER LANDING ROAD is so INCONSISTENT THAT IT SCARES ME WHO I AM GOING TO GET THIS MORNING. HORRIBLE. I would like to have this as my go to in the morning for coffee and breakfast but only if i am running late because of your service and the hot and…

Wendy’s in Campbell CA. Have to ask for straw after getting soda! Will not give receipt with change or after payment-“it’s jammed in the order bag”. Frosty s not always full, also coffee. “ THiS IS THE WORST DRIVE THrOUGH RESTAURANT I HAVE EVER BEEN TO.

B K, Mac D, Taco Bell, Wienerschnitzel, Carls Jr. never treat customers this way!!! Very bad service!!!