Whirlpool

I got my refrigerator in July 2022 and it’s December and it’s out again I will not recommend this company

Bought a stove a whirlpool glasstop, issue was electronic control board, i had to wait over 6 months, had a part from mexico shipped to me, the installer came installed it, checked the oven but he never checked the glasstop, the glass top got extremely hot and cracked from side to side crappy product, had a different tech check it, he saw the control board he checked the wire job andnthe wore were not out on correctly wasted over 600 dollars for a stove, that worked for 3months.

Never again will i purchase and i will make sure alot of my freinds dont buy whirlpool as well.

Bought new washer dryer February of this year have warranty contact whirlpool was suppose to call back no response we use these appliances pretty much every day need a response from someone asap.

Bought whirlpool dryer 3 months ago used it 12 times and it stopped working. Called Lowe's they said it's over 30 days that I needed to call whirlpool they said I have to get repair guy I don't want it it's junk. There recording says parts on on back order.

I've had a whirlpool refrigerator for one year now . It has been defective since day one. I've taken off from work 6 times already, 2 times they never showed up. Their final conclusion of the problem is the fridge is overcharged with Freon causing a popping sound.

I tried to buy American made, what a huge mistake. I want to know what it takes to get a replacement unit. I do not want this refrigerator any longer. I'm tired of calling and being put on hold for 35 min, not able to get an answer.

Model # is WRF767SDHZ02, Serial #KA3305114.

Bought a over the range microwave 15 days ago. Would cut off after about 2 seconds of count down time. Tried calling customer service but could never get through to them. Went and bought a GE range instead, knowing that all paperwork and receipt was kept.

Took it back to Lowe’s and was told about a 10 day return policy which was not indicated on the receipt. Told the only way to return is to call whirlpool and get an authorization number. Called while in the store so we wouldn’t have to take it back home with us.

Put on a 40 minute hold. Talked with customer service who was having problems with computer so had to give information multiple times. After finally in computer she said we would need to speak with specialist so transfered us and was a 45 minute wait.

After talking to…

You I bought a whirlpool refrigerator in July of 2021 and about a month ago both ice makers quit working and it is making this god awful humming noise that is driving us crazy. We had it professionally installed. I am so angry that I spent this much money on this refrigerator and it barely made it over a year without breaking in three different ways

I have a whirlpool French door 25 ft.³ refrigerator freezer it’s about 3 1/2 years old. The handle on the freezer came off completely. How do I get it fixed I live in Orlando, FL 32828

Bought a brand new Whirlpool refrigerator and had the ice machine had to be replaced from the very beginning and it's a year later and the ice is still getting clogged up in the door dispenser sometimes it clogs up and even keeps the ice backing up inside holding the door open and nothing coming out worst product ever

5 Cubic Feet from Lowes in Alexandria, LA on Nov. 1, 2022. The Washer fills with water to the max regardless of the amount of items to wash. The Washer has stayed in washing mode up to three hours and had to be manually changed to drain and spin.

I have followed all suggestion on how to use Washer. A local Whirlpool Tech did a diagnostic on the washer and checked water supply to washer and found no problems. He didnot run the washer to complete a full washing.

The washer still does not work properly. Whirlpool Help on Whirlpool Twitter informed me that diagnostic was good and thier was nothing else Whirlpool could do to help me but watch videos I have seen before. I cannot continue to manually change settings on this washer.

I purchased $7000. in products from whirlpool. I have standard warranty. I received free delivery thought that included installation but it did not. So my 60 year old husband had to install them because they just dropped them off and left.

The washing machine and refrigerator have made noises from day one. Had to purchase an extended warranty in case standard warranty did not pay. Some one came out and looked at washing machine and it was the transmission. So they are ordering a new part.

Trying to get someone to look at refrigerator I paid over 4000. for. Joes appliance refused to come out because we installed it our self and he was scared he would not get paid. They were rude and useless. I am told I will have to pay a installation fee now if nothing is wrong with it.

I have no way of…

My mother purchased a refrigerator/freezer on August 1st. It lasted three weeks. I called and was told there was no one to service the area. 00 which Whirlpool did reimburse. I knew they were not responsible for paying for the part because we did not order it directly from them ourselves.

That would have been okay but, it went out again shortly after that. Whirlpool would not exchange it or repair it until one of their employee checked it but their was no one available. 17th they agreed to replace it within three to four weeks.

I realize that time is not quite up yet but since I was told the complaint was a priority since it was a refrigerator, I really don't have any confidence in their word. I don't call almost three months without a refrigerator handling a complaint as a priority.

Have been dealing with the same issue for almost 5 months now. Your customer service is so horrible you do not take care of your customers at all. Your company keeps sending the same person to "fix" the washer however everytime I still have the same issue.

When my washer is agitating it make a horrible noise. They have replace multiple parts on the machine run a quick test and always say the washer is fix. When I use it after they leave I always have the same issue I asked to speak to a manager and was refused everytime I have asked.

I will never ever buy a whirlpool product again and I will be sure to tell everyone and advertise not to buy your products. You are the worst customer service I have ever dealt with.

we had a trade account with yourselves and about 18 months ago there was some restructuring in the company and our account was blocked we tried ringing and e-mailing to try and get this matter sorted then about 4 weeks ago a young lady rang me direct and said here is your new account no you can use this as a temporary number until she can sort out properly this no was 237300240 so

last week we placed a order for spare parts totaling approximately £1200 then I received a e-mail saying the number was incorrect I explained what had happened and that it was a temp no but was told there was nothing they could do as I was then advised to contact accounts Ii have emailed the accounts roughly 4 times now and with no response and I was so

frustrated on my last e-mail I said could you please just…

Kitchenaid KSGG700ESS Top of oven door flaking. This is not a cosmetic issues. This is a safety issue and a health issue due to flaking going in oven and onto food. I would like my door replaced as this is not a problem caused by damage or misuse by me.

Moisture forms when oven is turned on and escapes causing disintegration of fingerprint film on oven door. This is due to faulty workmanship at whirlpool. Please replace my oven door, resolve this problem and bring back my faith in Kitchenaid and Whirlpool products.

Washing machine broke after 8 months after purchase. The part that is broke is on backorder for over a month. I'm a family of 5 with 3 children under the age of 10. Have called back the company when told to do so after waiting the "21 business days" which equates to a month.

Put on hold for 20 minutes after getting a call back, then I got hung up on. Did not receive a call back after being hung up on. I called back again and now they're "experiencing high call volume" obviously because all the workers do is hang up on you and lie.

I will never in my life buy another whirlpool product! And I will make sure to let everybody I know not to buy one either. This company sells you junk! Claims to cover you with a warranty for a year, yet they can't even supply their own parts!

This is the most…

I've had a broken refrigerator in my kitchen since the 2nd week of August. According to Queen City Appl. You have to say whether or not it can be returned. The freezer door was replaced 2 wks. ago, the water and ice feature still does not work.

Now I'm waiting on a filter which they have told me for a week that someone would come out and install because I refuse to pick it up and install myself. Is there any help you can provide? I won't pick it up because they will probably say it was something I did.

In July of 2021 I bought a whirlpool dishwasher. September 2022 my dishwasher was not working, I had a technician come out and the mother board had died it was going to cost $400- $450 to replace! I would think the product liability of the whirlpool brand would last longer than a year!

As a widow on a fixed income I can’t be repairing or replacing high ticket item every year!! I can provide my purchase information and sku number. Please help me resolve this problem

BTK0010504

My 93 year old mother recently had a replacement integrated washing machine. She paid £99 for the machine to be installed. I was there to oversee the installation, which took about 30/40 minutes. They were unable to fix the door as the hinges needed moving. I have had to buy the tools and fitted the door myself.

I have just returned from my sons where I had to oversee another replacement washing machine, but from a different company, AO. For £100 they installed the machine and fully replaced the door, including refitting new hinges. They also had to hard wire the machine, and in total the job took 3 hours. They were polite and helpful at all stages.

In comparison therefore, your service was inadequate. I trust you will now refund the payment my mum paid for a service which…

I bought a fridge two months ago. Broke 3 times already and between the time it takes for the technician to come and order the repair item it takes 2-3 weeks. Called customer service and spoke to two supervisors and they are useless.

I called two weeks ago and they said the technician should call tomorrow to arrange a day to come and fix the fridge. It has been two weeks and no one called and when I call they hang up on me.

This company is simply a scam.

I bought a $1300 washer at the end of March. End of July the power goes out and my washer hasn’t worked since! Four times the repairman has been here! It is now going on 12 weeks without a washer that I’m still paying for!

I called customer service when the repairman says he doesn’t know what is wrong with it and that we a new one but they just want to send another repairman! I’m about to sit this out at the store I bought it from and call it a day!

I’m tired of going to the laundromat when I’m paying for a washer!!

determined that the bad freezer light ( in series with top lights) could not be repaired. Two options: First was to live with NO freezer lights (Wife was not too happy with that option). Appliance Care of Texas determined the compressor needed to be replaced. Waiting for parts.

the major problem is that both my wife ,Luz and myself are both at this moment doing chemotherapy for cancer. our main concern is storage of our recommended medicines and foods. Still waiting for parts. can WhirlPool compensate us for some of these costs due to bad compressor on a relatively NEW refrigerator ????

Never respond Dishwasher broke after used 5 times 5 months later no fix No communication never responded to emails or to service company Tried to buy American company but never again and will go on social media to tell others to buy other brands

Have maita dryer that's little over a year old now make a noise I was on the service line a service line on hold for over half hour then another 20 minutes speaking to agent and she said she's gonna transfer me over to a specialist at which time I was back in the voice prompts horrible service I'm so disappointed. Always thought highly of Maytag and Whirlpool I would appreciate a call back at 6302544554

Washer was repaired several weeks ago and still having problem. After washing the first load, it will not start the second load. It triggered my circuit breaker. Serial number: WTW4816FW2 Model: CB0800581

This is my second refrigerator in 3 yrs.

First one was not fixable so you replaced it. Received the new 1 this June, first the ice maker went then the freezer , then the entire refrigerator. We have been without an refrigerator for the last 2 weeks, it needs a compressor, which they don’t have.

We are an elderly couple and living out of a cooler. 00$, between paying more for the second refrigerator and loss of food. I can’t believe a company this big will not stand by this product, I have called everyone and we get nowhere, is a lawyer the next step, you tell me ?

I had a strange smell come in my fridge. After 2 weeks of it I got through to a service man. After waiting 1 1/2 weeks they said to put baking soda in the fridge. You've got to be kidding me.

My fridge is not quite 3 months, MONTHS, old and here I'm having problems. If the baking soda doesn't work, I want a NEW refridgerator. The customer service is terrible. I've been referred to 4 people and then get the same recordings.

This is impossible and I've been on the phone - waiting- for 2 hours. I want a response. I hope I don't have to take this to my lawyer.

We bought a dishwasher 1 year ago in the Gold line, it began leaking 6 months in. We contacted Whirlpool and they say there is a recall on a part that is causing leaks- but 6 months later no one has shown up.

The local repair guy basically laughs and says he will get to it when he can. We have a 5 year old Whirlpool Gold refrigerator making annoying clicking noises, no one willing to take a look at it. We have a 5 year old Whirlpool electric double oven stove, the electronics are making the burners heat too high even when set on low, the timer works when it wants.

What has happened to Whirlpool? Do we now buy just for 6 months of use, then junk? What can a consumer do to protect themselves?

I'm sure just like every complain on here - it will fall on deaf ears. I was told that Whirlpool is the way to go with appliances and I must tell you it has been a horrible experience. I have had our refrigerator for less than 5 years and our dryer about 4 and we have had nothing but issues with it from the time that we have had them.

Right now my refrigerator has not power and always freezes up and the dryer heating element issues that constantly go out. I am surprised to say this, but I regret switching from Samsung to Whirlpool. In all the years that I had owned a Samsung I never had any appliance issues.

I can't believe the quality has become so poor with Whirlpool.

called about an issue with my dishwasher, a repairman was sent out, he looked at my drain hose and told me that the installer did not install the drain hose correct and told me to tell my husband to call him and he would tell him what part he needs to go get and install why????

This is the worst company for customer service. Have a band new stove that I can't get any help getting it fixed. I will never in two lifetimes purchase another whirlpool appliance ever if it were one dollar. So DEAR WHIRLPOOL IF YOU ALL READ THIS PLEASE SEND ME HELP !!!!!!!!

I purchased refrigerator model number#WRS321SDHW01 serial number#HRX0965740 also purchased an extended warranty my refrigerator has been broke now for a year now the first service tech that came out was appliance pros Kenneth was the tech that came out he lied about the reports he lied about my house being infested with cockroaches due to him being rude and smart he said he could void my refrigerator and the warranty anytime he wanted to and that's exactly what he did due to his lies you guys are going off of his first reports the second appliance people that came out was Pope's appliance Lenny was a service tech he diagnosed the refrigerator with having an internal wiring issue he contacted you guys over 4 months ago gave you his results you guys still never called to deal with the issue…

They want you to buy appliance and no customer service to repair. Worst there is No return calls or answer phones

I bought a Whirlpool refrigerator just 3 months ago and it is not working correctly. They made an appointment for somebody to come repair it several days later. At this point we have already gone about 6 days without a working refrigerator.

They said that they would have to order a part which would not come in for several weeks. Has your family ever tried to live without a refrigerator for several weeks? Getting to talk to someone on customer service is a nightmare.

I regret buying a refrigerator from Whirlpool. I think that they owe me a new refrigerator or my money back so that I could buy another more trustworthy brand.

We purchased a new refrigerator May 22,202. 2 months later the compressor stops working. We had to wait a week and a half for a repair person to come out only to be told it would be another week or so for a new compressor.

I called customer service and was told the only thing they could do was send me a $50 visa gift card and honor the repair warranty, whenever that may happen. How is $50 going to help someone that doesn’t have a fridge for 3 weeks in the dead of summer? Terrible customer service

I purchased a refrigerator 3/26/22 ( four months old) the compressor is bad and no parts are in stock. I have been without a refrig and they don’t care. They say MAYBE the parts will be in on 8/15. I paid $2,900 for a lemon!

It was their top of the line .

My 79 year old mother purchased a Whirlpool waaher from Lowes 7 months ago, and it stopped working? She called the service number and was put on hold and transferred several times because the person answering wasn't who she needed to speak to??

She called Lowes and went in person to only get the same number again to Whirlpool again?

Finally after getting a Whirlpool associate on the phone, a service call was set out, and this guy ( S&S ) tells her its working? Its not working?? After another run around on the phone with Whirlpool the S&S company is sent back ( different service man) this guy determines that she needs parts??

* Why didn't the first guy say that?? Either way my mom needs her washing machine that she paid nearly $800 for only 7 months ago. The parts are apparently on order…

Do not waste your money on Whirlpool products, they are junk and the process of getting new less than 6 month old appliances repaired or issues resolve is a joke. They do not care at all whatsoever about the consumer.

It takes their warranty repair company S&S Appliance Repair to forever to get an appointment to diagnose the issue. S&S has zero follow up, they do not return calls or emails, also they fail to turn in paperwork to get parts ordered in a timely manner, 20 days to be exact from the time they diagnosed the issue.

Then Whirlpool has a 21 business day process for obtaining parts that are needed for the repair. Which they have know they cannot get the particular parts in until the middle of August. And yet knowing they can't receive the parts in a timely manner they won't…

Brand new dishwasher has leaked from day one. Warranty service technician has been out her twice to replace parts. Can’t get them to come back to replace another part due to a “work order” I can’t seem to get whirlpool to send them since they have already ordered the part without a “work order “.

Will NEVER buy whirlpool products again or recommend them! They simply don’t care and the service technicians they use are a scam. Every appliance I’ve ever bought has been whirlpool and I’m done! My washing machine is 4 years old and dying.

You’re products are going way dow in quality along with your customer service. USELESS OVERPRICED GARBAGE

We bought a home in December 2020, my husband was set on the Sidekick Refrigerator & Freezer that was included in the sale of the home. Little did we know, it’s one of the most disappointing appliance in our home.

Freezer iced up back in April 2021, repaired for $600+ to replace the mother board. Now June 2022, our fridge is warm and the repairman have an estimate for $1,600 to replace compressor, evaporator coils, Freon and some other part (can’t understand the writing).

Dear Whirlpool, build your product with quality parts and stand behind your product to replace. Obviously, if the appliance is less than 10y old, you’ve used faulty parts or you folks don’t build them like they used to. I’ve read the reviews for the Sidekick models and these seems to go bad after 2-3y or so.

No, I have…

BUYER BEWARE!!! com!!!! Whirlpool Customer Service could market their skills for psychological torture to the military!!! I had a perfectly working 17 year old refrigerator. I purchased a new one as I deal with severe health & energy issues & wanted to avoid any problem.

What I got instead was MY $900 NIGHTMARE!!!! Person who installed my refrigerator argued about reversing the doors (part of what I paid for & required in my tiny galley kitchen). I insisted to he completely ruined my refrigerator & left the refrigerator door so damaged it is only partly sealed.

I made 4 calls to Customer Service, then Repair Service, then back to Customer Service on Friday. There was no help whatsoever from the screen readers. I was told if I have the door repaired then I can't return & replace it even…

My fridge compressor was busted and I called whirlpool to get a replacement part. They advised to get a service appointment scheduled to verify it was the compressor that was broken, which makes sense. It took three phone calls while waiting on hold for about an hour each to get the appointment just scheduled.

1 week after my first call the service was completed by the technician in less than 15 minutes to say that the compressor was broke. So then the technician mentioned that they needed to get a replacement part located, ordered, and shipped here.

They said they would contact me when all three of those steps were finished. I didn't hear back for two weeks to call them and find out no part had been located, and I hadn't been updated until I called them myself.

I asked them if a…

Scheduled service for my Whirlpool/KitchenAid refrigerator via the number provided on the KitchenAid Service Plan Certificate of Coverage. Later that day, I received word from the assigned appliance center that they could not honor that date/time and couldn’t schedule until THREE WEEKS later. Reluctantly confirmed that date/time.

The next day, I received an e-mail from KitchenAid, confirming the ORIGINAL (now inaccurate) date/time! But I also noted that the PROBLEM DESCRIPTION omitted the fact that my ice/water dispenser had stopped working and was indiscriminately squirting out water on its own.

Called the Customer Experience Center number noted in the e-mail and was told they couldn’t help me because they only deal with the original one-year warranty! So I called the Service number on…

This is the email I sent Whirlpool, and after all this, they emailed me back, requesting I call customer care. The first call was 1 hr and 5 min long, holding. I had to hang up because I had errands. Today's call, 57 min on hold. Finally spoke to some kind lady and they need an additional 10 days, after I have already been waiting for a part for 63 days!!

I need a resolution to this unnecessary ongoing issue. It began with making a customer service phone call to Maytag, unaware that they also handle Whirlpool products! On March 2, 2022, I called @ 12:30 pm to Maytag customer service, due to my, barely over 5-year-old, Washer, and dryer. Oddly enough, both needed repairs, and we needed an estimate. Unfortunately, both were out of warranty. Sad that neither could have lasted over 5 years…

I just bought a whirlpool refrigerator less than 45 days ago and already it’s not working. When I call to get service the soonest someone can come is in 2 weeks!! How is that customer service? I have water leaking all over my kitchen floor, food that may I add, is very expensive now a days, going bad.

I live in a large metropolitan area, how is it that I can’t get service for 2 weeks? I feel like my trust in your brand had been betrayed.

I bought my electric range in August 2021. My electric range oven stop working in February of 2022. I have called Whirlpool for 2 months. Each time they say they are escalating the situation and then nothing happens. Their customer service is terrible.

I have told everyone I know not to buy another appliance from them. I have called and emailed several times. It didn’t help. I asked for a manager and the customer rep said they didn’t have one. They self manage.

I have the 3090 mini washer and 2 months after the 1 year warranty the main control board went out and is nearly impossible to find in stock. This tells me that too many people are having the same problem.

Why hasn't whirlpool recalled this product? 00 for this part which is nearly half the cost of the washer brand new. What? Really? Get a different brand these high dollar junk boxes use cheap parts and sell for as much as possible.

Totally NOT satisfied with this pos.

Purchased Whirlpool SS sidekick refrigerator/freezer 2/29/2016. Signed up for additional 5yr warranty at Lowes.

7\27\18 Thermistor on frig stopped working. Which means it was no longer able to go into defrost mode, causing ice to form. It was replaced.

Now fast forward 6 yrs. 3/8/2022 Refrigerant has leaked out of frig. This has been confirmed by local appliance tech, and a certified Whirlpool tech.

The tech did state that the tubing for the refrigerant is too thin. He also said that it was nothing we had done.

Called customer service. Nothing they can do about it.

It will cost $900 to repair this lemon. I'm extremely disappointed in this product. A high end appliance that doesn't last more than six years!

Their motto "taking care of you" is just lip service.

I have a washing machine model # WTW5000DW3 . I have had it about a year and tried everything to find a way to get clothes clean have them spin out properly and have had no success. Are there many complaints on this machine?

I purchased a Kitchen- aid refrigerator (27CR FRDR KRFF707ESS) from Best Buy on 2/12/2018. I had difficulty in opening the freeze door and in February 2020 I could not open the freeze door. I called Best Buy because I have their Protection Plan and it was easy to get an appointment .

Best Buy send a technician out and he spend a considerable about of time using a vacuum to open the freeze door. The technician mention that the way the new refrigerators are made is different than in the past and therefore the design is causing the difficult.

The problem recurred in 2021 and because of COVID-19 I was not able to have someone come out and open the freeze door. So since I could not use my freeze on the refrigerator I purchased a single freeze to put my food in.

I called Best Buy again in…