Woolworths

I sent a complaint by email last week & it was never answered. How slack is woolies?

My complaint is with the Woolworths Delivery Driver, at the new Endeavour Rd Caringbah Wharehouse. Endeavour Rd, maybe an Industrial Area, but not only is it Industrial, it's also Residential. So, please Remind the Early Morning staff, when they jump into their Delivery Trucks, early in the morning, Endeavour Rd Caringbah, is also Residential.

To the Delivery Driver who loves to Warm Up His Delivery Truck, for a Whole Hour, not just Warming it up, His Foot Is Pedal To The Medal, did I say, at 4*30 in the Morning. I understand, He drives a Refrigerated truck & may need to warm it up.

But not for a Whole Hour, with the the Reve. At 4*30 in the Morning. So Please Remind Delivery Drivers at the New Woolworths Endeavour Rd Caringbah, that not only is Endeavour Rd Caringbah Industrial. IT'S…

Dreadful lack of service and rude staff at Woodvale, Perth store. I have not had one good experience in this store. 1/3 times the deli staff MIGHT not turn their backs and pretend to notice u. I rarely get to buy any, as my bus home is in 50 (50) minutes, and this store can let u buy 4 items and get thru the checkout within 50 minutes.

I nominate this store for worst run Woolworths store in WA. I'll b telling everyone to avoid like the plague. And will never return. Appalling and embarrassing for ur company. I used to sing ur praises. Now I'll b telling everyone to shop elsewhere. Your not welcome.

Cause ur staff make me feel unwelcome. Sack them all. Millions out there who'd love a job.

Sent a complaint via email (feedback@woolworths.com.au ) published on this site: https://www.hissingkitty.com/complaints-department/woolworths It bounced and reported no such email exists! I have enclosed the complaint here. It requires being read and acted on., This space is INSUFFICIENT S. Renfors Sent this to the published email by Woolworths (feedback@woolworths.com.au ) only to find it bounced due to no such email address existing! This is where Woolworths are inviting customers to send complaints to. It really means you people have no interesting in listening to your customers. There is another strike against Woolworths!

Sir/Madam I'm a longstanding customer of Woolworths (Card no 9 344408 996376), as well as a shareholder. This is something that has been ongoing for some time and…

Cashiers are always too slow Lots of talking not enough working Although there are a few exceptions I love when Makayla is working she is very professional ( red hair)

My order #14875891 was delivered on 10 Feb 2023. It was left at my daughter's front door instead of being left at my front door. My delivery instructions on check out were very clear. If my future order is taken to the wrong door I will not place any more online orders with Woolworths, regards Noelene Ulrick.

I was at the self service register at the Woolworths in Newcombe on Wilson’s road with my two sons ages 15 and 2 checking out my items on the 8th February 2023 at 11.39am

The next thing I know the female staff member (older) spoke really rudely and loudly to my son telling him that his little brother has dropped Apple on the floor can he pick it up with a paper towel which his did.

Shortly after she speaks quite loudly and rudely and tells my son to take the apple off my 2 year old son because he keeps putting apple every where and he needs to pick the rest of the apple up.

I turned around I asked the female staff member that if she has a problem that she needs to speak to the parent not the child she gets louder and ruder and tells me that I’m being rude. I was trying to explain to the…

Every time I go to the shop there's very short of food that's the only aisle I've been to

Very disappointed

I bought a bag of hass avocadoes & only got 1 good one out of the 6. 90 a bag. This is a complete waste of money for both of us & a substantial amount out of our budget. 4mb.

The Smoked Chicken Viennas is VERY salty. it is generally known that oo much salt is unhealthyt, especially in our country with high blood tpressure and diabetes. It tastes of nothing but the domineering salty taste. kg sell y 11//4 use before/2/2023 bar code 6 009195431174 W

I applied for the store card last year , the assistant told me that I do have an account with you.i spoke to the assistant over the phone then she took all the details and told me that they they approved my application so they will call me to come and collect my card .I have been waiting since last year

I bought 6 chicken drumstick from Woolworth deli & meat dept. there was only a few left, the tray has sticky runny water, I did not suspect anything, as I was in a hurry to finish my weekly shopping. When I want to cook the chicken drumstick, it look beigey colour, and the meat has flaky-touch stringy, looks like flaky can Tuna fish.

definitely this if rotten chicken drumstick. ( I have taken photo of it, but only can upload in my email, don't know how. ) I have to throw them all out , can't keep in the fridge to get contamination of my fridge.

Also now time to just bring the rotten to return, only 6 pieces. Now I just wonder what is quality checking standard in Woolworth store. the chicken are always almost overcooked, the tiny chicken leg and wing always fall apart, and not much meat…

I bought rice from woolworths, was surprised to see some worms after cooking when I was cleaning the rice, the worms were floating on top. I went and open another packet, same thing, there is worms in the other packet and the expiry date is 2023/11.I am so disappointed.

I bought a pre mixed Mexican salad from my local store, Robina North yesterday. While it was tasty it did not have the packet of corn chips it said was inside, and there was too much of the white hard bits on the lettuce. Once I got rid of that, there wasn’t much green leaf left.

Applied for position at bermagui branch bin dec. 2022....no reply of any description ..very poor communication...wont bother again

My father went to 2 multiple local woolworths stores as in the catalogue chicken drumsticks were advertised at half price in the deli. Neither store had any. When he phoned to ask why this has happened, he was told only one box was sent to the regional store to accommodate this special.

Why is this being advertised if stores can not accommodate the special? Given the cost of living situation so many Australians are experiencing, my dad being a pensioner, chose to shop at woolworths just for this special. It seems like false advertising, this isn't the first time this has happened in our local stores either.

Many people shop based on specials now because we simply can't afford things.

Hi,

I have purchsed a few item at your stores and the quality of the products are terrible.

The Brown wholeweat bread twice already it was mould due and the pan cakes.

The apples are rotten.

This is the garage in Northmead wooworths store & lakeside mall store

the quality of products is terrible,

Regards Natasha

I love ordering my shopping online and grabbing it after work but lately every time I order.....something does not make it into my basket and I still end up paying for it. This time it is about $40 worth of frozen food. We live about 40 min out of town and when I arrive home and realise the items are not there.....it is way to late and expensive to drive back.

Shame on you Hastings Countdown......I will not buy from you again! Ones a mistake but 4 times now.....you are ripping people off!!

I shopped at Woolworths campbelltown maketfair yesterday intentionally to purchase broccolini. Not impressed with the old yellow condition of the vegetable (refer to Attached). Not a very good representation of what promoted by Woolworths as being the fresh food people.

Approximately after 5/30 pm Friday 27th January Metro Woolworths South Maroubra I was humiliated and embarrassed after a employee went through my groceries with my receipt and itemised everything

I an trying to access a woolworths mobile phone account. com I cannot alter any information as i am unable to access the account. I have today paid the phone account however believe it has a auto repay on it, For the 2nd February so I was unaware of this.

How can this be fixed. My number is 0409 009 462

Receiving a reply to my complaint about an item not being available at my local store I was told to try branches at Sth Penrith and / or Emu Plains. I then drove to BOTH only to didn't that they didn't have the item either.

As Woolworths has taken away a few of the items I have been purchasing for many years This has been the last straw. They call themselves the Fresh Food People. Have you seen the rows and rows of processed poison that they are now selling.

No wonder the whole nation is obese. Coles and Aldi will now be my main shopping.

IS WOOLIES NEW MANAGEMENT or JUST GOING BROKE

At surfers Paradise all the trollers have been removed because it seems some people over ride the wheel lock and take them away. To take them one has to use the lift directly in front of info desk and in front of register views. The self serve has a security person there who could question people before they take them. My family and I have to shop at coles for our groceries because of a poor management decision to remove them. How many other shoppers will do same. How many other stores to come to same fate.

Hi i bought a cooked chicken from my local woolworths in bridgewater Tasmania on Australia day. When I started pulling it apart I noticed it was not cooked properly on the inside and had to re cook it in my oven for an extra 20 minutes. I was going to take it back but as I already pulled it to pieces I decided to take pictures.

I accrued 34 tableware credits, shopping at Woolworths. I tried to redeem 25 points for 2x long vivo glasses. Yet, the Woolworths stores in Hobart Tasmania didn't stock these glasses. The tableware credit customer loyalty programme offered by Woolworths is a scam.

i purchased a fresh food item yesterday. When i went to eat it today, it had mould on it. and was given a refund.

However, I thought your fresh food policy also gave me a replacement. The item was put immediately in the bin.

For about 2 weeks the thing in the atttached photo has been on the nature strip of 45 Alexandra Avenue Canterbury VIC 3126. I have provided this information twice before and asked for a reply and received no reply.

Not a complaint, more a suggestion. I have been using Woolworths Online for a long time with full satisfaction.

However, in my last purchases there have often been undelivered items. Once the driver came back about half an hour after the delivery and handed me three bags that had been left in the truck. All resolved and he apologized. Good boy.

On another occasion an item was missing, I made the claim and got the refund within the 5 days provided. Today there were 5 items missing, one of them with 6 units. 90, which is about 10% of the total order value.

This frequency with which items are lost is worrying, and I suggest that something be done to make your delivery system as commendable as it was in the recent past.

Lumps of uncooked popcorn in brown had sugar i suspect. Not nice and hurt my teeth. I purchase these often have been dissapointed with last couple packs.

woolworths camping hill s staff are really bad service to the customers and drives who did delivery for your business.

even your staff do not like percific person you do not need play porker face to them.

That is not right way for the service especily for business.

I just got fuel and on presenting my card was told it had no vouchers,we actually have four but the linked cards did not link for some reason,the attendant was not at all interested in it.card no is 9344474188156 What is being done about it.

Store 2647 No loose onions, potatoes, nectarines,no WW apple pies (4pk) yet all items show as available.Apple pies showing in stock but on 2 occassions this week unavailable Surely your computer stock levels (on app) cannot be that out of sync Very disappointed

I ordered an item which when delivered was the wrong one. We returned it to the shop (Brookside, Mitchelton) and got a refund for the item but they refuse to refund delivery charges of $15.75 saying it is not their policy to refund delivery charges, even though it is their fault.

Good morning I was shopping at my local Woolworths at Bateau Bay yesterday afternoon and after the sales person put through and bagged my $307 worth of groceries I went to use my $500 Woolworths gift voucher and was told it won’t work because the lines are down. I did not have the cash or card to pay for the groceries therefore had to put the groceries back which were bagged in my personal bags.

This was an extremely embarrassing and upsetting situation that I was put in. The supervisor just seemed to laugh it off and said ‘ oh yes this has been happening all day’ approach. Whilst I was humiliated and fighting back tears.

I was so shocked at the lack of support and empathy and the lack of code of conduct that was being displayed and followed by the Woolworths staff. The young lady that…

Very disapointed in Woolworths mittagong. I feel they have gone downhill. Only ever 2 checkouts open with lines of people waiting with full trollies. Even the self checkout line is long. I got frustrated yesterday at the long lines at checkouts and decided to go through self serve, we had a full trolly, we almost finished scanning with 7 items left and the machine played up.

The girl kept trying things but nothing would work. I said we had icecream and iceblocks and needed to resolve this quickly. She kept leaving us and helping others but still would not work. I asked that she print a receipt fir the $180 and we can use other machine to finish shop, she said she couldnt print one but that we could go over to the other checkout and re scan the whole lot again, I was furious.

My husband…

Purchased Memory Foam Insole Women's ($20) on Friday 13th January for my daugther. There was only one size available at the Cranbourne West store, but you could cut the insole to size, so everything should have been fine. The insole was too small to start with, so I returned the item on Sunday 15th January.

The Woolworths employee advised me that these could not be returned, but could be exchanged for another pair. There was no other options available for the insoles as I had already purchased the largest size available, so the exchange option was not available.

I am very annoyed that these insoles could not refunded. They were not used (too small), could not be exchanged as there was no other option available. $20 wasted, and I left the product with the customer service representative…

Went to woolworths redbank plaza to get a 30 dollar recharge card for telstra and even said telstra and they gave me an optus one went to exchange it and they said sorry we can't do anything bout so I had to buy another one

NOT IMPRESSED MAYBE YOUR STAFF NEED TO LISTEN INSTEAD OF ASSUMING!!!

This is the type of product now I normally receive when ordering online. And in this case just this morning I received this ones .

We have noticed that in the last month we have had to stop buying avocados that are product of NZ. The quality is abissmal, I have attached a photo of the best piece of fruit of the last batch of 7 that have had to be binned. Even your staff will not buy them because they have been kept in cold storage by our Kiwi Cousins for way to long. Avocados are plentiful in OZ and certainly closer to the markets here. Guys your motto is the fresh food people, about time you stood up for it. I tried to upload pics of the disgusting crap, apparently the file at 2MB is too large. You have no idea how many people are pissed with you and obviously you do not want to know! Regards,

Barry Reilly

10pm. Was told deli is cleared out before 8pm. So not available. 30pm for some fresh deli prawns. I noticed the deli seafood section was again all packed up. So I Asked the young man who said there are no prawns available .

So I didn’t believe him. I noticed he was out the back previously getting something for the previous customer. I am so disappointed that these stores are open until 9pm.

Firstly that no one is prepared to have the deli section open until a reasonable hour for those that want to pop in a little later. I am disappointed I no longer get the emails to see how satisfied I am with my visit to the store.

We also wanted some fresh vegetables and the shelves seemed not well stocked. I am a long time customer of Woolworths. And it just seems to be under staffed with staff who…

2023 at 11:30, we were shopping at Woolworths Renmark. " My two older children couldn't believe the words coming from this employee. We do not smack in our home and I believe this staff member will need to be spoken to by head office.

We have a business here in Renmark and we would not accept this behaviour from our staff. If you would like to discuss this further, you could email back via my email or contact me on 0409991566. I would also like to be informed about what policies and procedures you have in place to ensure this does not…

I COMPLAINED 2 WEEKS AGO THAT ALTHOUGH I HAD WRITTEN A NOTE TO THE PACKER TO PLACE MY COLD ITEMS IN MY ONLINE ORDER IN TO MY 2 SPECIALLY PURCHASED CHILLER BAGS IT DIDNT HAPPEN. TODAY THE SAME INSTRUCTION FOR THE PACKER APPEARED BUT.....I RECEIVED THE TWO CHILLER BAGS....EMPTY. THE COLD AND FROZEN ITEMS WERE IN BROWN PAPER BAGS!!!!!!!!!!!!!!! WHY!!!!!! ITS VERY FRUSTRATING AS ITS NOT ROCKET SCIENCE!! AND WOULD MAKE A BIG DIFFERENCE FOR ME.I AND THE ITEMS IN THIS HEAT. IT ALSO MAKES MORE SENSE THAN THE ALTERNATIVE.

SCALE OF 1 TO 5 NIL!!!!!!!!! PERHAPS MINUS! THANK YOU.

Hi. I have tried ringing customer service regarding missing points. Cannot really go past step 2. In Everday Rewards. Automated asks for Rewards Number and then proceeds to not recognise same. I repeated correct 13 digit number a few times.

Previously was able to send a feed back fom but this has now been disengaged. If woolworths wants people to be loyal. then the correct points need to be applied and perhaps the email feedback area reinstated as trying to phone is a frustrating exercise. My reward no 9355095518086. Missing 400 points +. Pls correct.

I'm sick of shopping at Karingal Woolworths and finding the product is in stock sometimes on special but never on shelf are they out back not put on shelves?

Woolworths Atherton QLD. This store is going from bad to worse. The lack of stock on the shelves is unacceptable. This has been going on for a long time but today it was the worst I have ever seen it.

The staff are not happy and appear to be very frustrated with the situation at this store. It is NOT a pleasant place to shop and not having the shelves stocked is not good enough. Please do something about this ASAP.

Lack of shopping trolleys available at North Melbourne store particularly around 12 noon on Sunday 8/1/2023 is woeful. There were plenty on level B1 carpark but none upstairs at the entrance to the store. There doesn't appear to be any staff monitoring this as it's a common thing to have none available.

Also, the trolley racks at the main entrance are filthy, full of rubbish, leaves and grubby. So many people from the residential tower above including me use this store but it's beginning to look very shabby for a relatively new store.

I placed an order for a direct to boot from, Spring hill. I received some of my items and then the young man left, didn't say a word to me. I waited, then another lady come to give someone else there order so I mentioned to her that I haven't received all my items.

So then I had to waste my time and go with her to collect myself the rest of the items. The lady had mentioned this to the supervisor on duty and the lady told me that the supervisor will come speak to me. She never came.

I placed this as a pick up for a reason, then I was totally stuffed around and then for the supervisor to not come and see me, is no good at all. I have been shopping at woolies for many years now and this is the worst store and management I have come across.

I think some better training and customer service…

Dec 2022.... Knowingly selling compromised raw chicken/seafood and other deli products by blow flies getting into there newly fitted state of the art Hussman refrigeration units. I have notified gov and local health department by email ... And personally handed Woolworths the same.

And now the blame game begins......

I was sent an email with a gift card attached from Cussons. I went into your Watervale store today & asked the lady at the counter for help to use it as I have never received one before. After me trying several times she rudely told me I needed a bar code & no offer of help.

I was still struggling when she told me she would serve the next customer. I went back into the store & managed to open it up with a bar code. I then stood in line at the self serve check out & the lady there very patiently helped me.

It is very humiliating & not everyone is a tech head.

on last 3 occasions i responded to special on Illy Forte Capsules and went to plaza maroochydore store on first day at opening time first thing and they had no stock and showed no real concern for FALSE ADVERTISING?