Woolworths

My husband & I are in Covid lockdown. I ordered 15 items online on Sunday 1 January to be delivered on Tuesday 3 January. Only 7 of the items were delivered. I did not receive any notification that items were missing from my order.

Dealing with a robot is not customer friendly. Yes we will receive a refund. We will not have the items we needed. I am extremely disappointed & dissatisfied with Woolworths service & way of helping customers who are unwell & not able to go shopping.

On friday 30th Dec, last week, i purchased a corn cob from Cherrybrook woolies. Yesterday i cooked in in the leves, yet when I opened the covering leaves there were many dead bits of corn . I took pics of the cob & the docket.

i do not live in Cherrybrook, was visiting a sister. , tbe fresh food people have failed this time.

Purchased items at Woolworth warringah mall today at an automated checkout. Was told that I hadn’t paid for the last item a number of times even after showing the paper receipt. I then sent a complaint to the feedback email.

That email came back not delivered. I also told them I also thought the screen above (showing my face) the scales was obtrusive and I felt like a criminal. Very unimpressed on New Year’s Eve. John

00 of products was purchased from Woolworths at Kennington. Amongst the items was a Hedys Quiche gourmet Lorraine which we cooked for lunch on 28th. OMG. We have been so ill ever since. It was taken back yesterday and the details explained to the CSR.

Today we are completely worn out. We shop at Kennington 2-3/week. We are absolutely shocked. Compensation? No !

My complaint is in response to dreadful customer service in the Childers Queensland store. At the checkout a bottle of Gaviscon scanned at a higher price than it should. I pointed this out to the checkout operator who told me it was probably the correct price and had just been placed in the wrong place.

I told him I had read the label and it clearly said it was the bottle I had bought. He then sent someone to check the price while we all waited. When the person came back he affirmed the lower price was indeed correct.

The lad on the checkout amended my bill and moved on to serve the next customer. Seeing me still standing there he said to me” your receipt is being mailed to you online mate” I said I wasn’t waiting on my receipt, I was waiting on an apology.

“Nah mate, we don’t do…

Why do the stores not answer their phones?, I tried calling Emerald Hills, Eagle Vale, Gregory Hills and MacArthur Square multiple times and no one answered their phones, do you not offer customer service to your customers? After visiting Oran Park in search of a ham which they were out of on the 27th Dec we decided to call all the Woolworths store in our area and not one answered the phones, we finally got a ham from Aldi.

My complaint is in response to dreadful customer service in the Childers Queensland store. At the checkout a bottle of Gaviscon scanned at a higher price than it should. I pointed this out to the checkout operator who told me it was probably the correct price and had just been placed in the wrong place.

I told him I had read the label and it clearly said it was the bottle I had bought. He then sent someone to check the price while we all waited. When the person came back he affirmed the lower price was indeed correct.

The lad on the checkout amended my bill and moved on to serve the next customer. Seeing me still standing there he said to me” your receipt is being mailed to you online mate” I said I wasn’t waiting on my receipt, I was waiting on an apology.

“Nah mate, we don’t do…

I got my order today from Woolworths, my order number is 144642683 and the Driver come up the footpath a bit, he didn’t know wear was the car park was. So l was out side and l told him to go back with my hands. So can you talk to about it please thanks.

From Jennifer McAlees

I went to Woolworths Gympie Southside to collect an order last Friday, 22nd Dec 22. Upon arrival, my trolley of goods was presented. I took the trolley to my car and transferred the goods to my boot, only to discover that the entire seafood components were missing.

I returned to the store to get this part of the order, only to be accused by implication of trying rip Woolworths off... the lady who served me was adamant the goods had been put in my trolley and insisted on checking out my car.

After finding that there was no seafood in my bags, she reluctantly provided the seafood... lower quality than initially ordered. I ended up having to buy good quality oysters and tiger prawns from the seafood van next to the caravan stop heading north from Gympie, and threw the Woolies seafood out.…

I had a very bad experience yesterday at woolworths mall of north, products did not have prices and when I ask the manager. He told me prices are not important for the day bcs they having busy day so I don’t worry about prices so I just wanted to know if a product that’s not have prices what’s policy on that ?

And the manager told me that I can log a call, he will log first before me and they won’t take me serious bcs he will log first before me. Does not cpa law take place in such issues of product not having prices ?

He even told me that do what ever you want to do.

Hi, just wanted to let you know 1) Cleanliness / condition of your shopping trolleys on 3 of my last visits to Woolies stores in Toowoomba is very poor. Food scraps, and packaging stuck inside trolleys in your ready ranks.

Also wheels tangled up with string/ rope from packaging. Wheels not turning intermittently. Plainly visible faults that surely could be addressed before trolleys are returned to the ready rank. Our last experience at the Drayton branch was very disappointing. ) I placed the shopping in a reasonable order for packing ie: cold stuff together and bottles and cans together etc.

The operator just pushed everything through and stacked it all in a fashion that made it harder to pack into bags. Surely your operators are trained to assist, rather than just shove items through…

Today I went to snook woolies petrol at Tuggerah Westfield to put petrol in . When I got to the counter the customer service girl was chatting to another male staff member who was filling the smokes. She turned round said number which I told her she then continued to chat with male staff member no eye contact or any sort of acknowledgment.

She handed me the eft machine I scanned it and that was it. Why can’t they say hello or goodbye . If she doesn’t like her job she shouldn’t be there. She did talk to the next customer either. Thanks for listening

Hello

I subscribed to your home delivery payment, paid my upfront subscription because i am a carer for two disabled people and I cannot leave the home, now you phone to tell me even though I am a subscribed member I will not get a delivery for Xmas, why not? now I cannot get an order delivered for Xmas. Are you discriminating because I am a carer?

Soraya Bannister

Re Order No143788349

The above order was delivered to my home on Saturday and I noticed that 5 items were missing from my order. I was notified that 3 loaves Gold Coast bread were not available and I am awaiting the credit. I was not advised that the Bulla Vanilla Ice cream and the McCain Choice lemon chicken frozen meal was unavailable. I did not receive the latter two items.

The frozen items were packed into two bags. I think that the driver may have overlooked the bag containing the lemon chicken and the ice cream.

Would you please investigate the above matter. The two missing items amount to $9.50. When your investigation is complete I would appreciate a refund.

This not the first time goods have been missing from my order, but because they only amounted to around $2/$3.00 I didn't…

Recently my husband ducked into the victoria point store to grab a couple of things. He was waiting to pay for his items all 6 of them when your employee Joy can to the people behind him and directed them to another checkout.

When the kind gentleman directly behind my husband pointed out he should be chosen as well as he had been waiting longer than everyone. Joy replied he had too many items and left him standing. Now i will point out he was left standing leaning heavily on his walking stick.

He is not a well man and cannot stand for very long. Fortunately i came along wondering why it was taking so long and stood with him in case he had another fall. 6 items. I ask that this staff member be disiplined and told that elderly people should be treated with respect especially when they are…

It has nothing to do with coffee production. I always thought that the Essentials brand was synonymous with both quality and value but now you have destroyed my confidence in that concept. There is definitely something seriously wrong with this coffee and your Company should investigate it.

The jar was purchased from Bentons Square in Mornington. It was Essentials 200g Instant Coffee - granulated. I live in a Retirement Village of 420 people-bad news travels fast.

Disappointed with staff member Jodie at kippa ring . I asked nicely to use checkout service rather than self serve. She made a comment that they normally don't open for a small amount of groceries. Was not happy and made me feel like a piece of rubbish.

I had 3 bags full. Really sad. Won't go back Many thanks Robyn Keller

On numerous occasions I have found the staff at Woolworths gympie to be rude and unhelpful to me and I have witnessed their rudeness to others for instance a little toddler had vomited in one of the aisles I approached a front desk manager to let them know and her first sarcastic remark was did the mum try to clean it up, I promptly replied no she is too busy dealing with her sick and upset child, staff member rolled her eyes and rang for clean up like it was a big inconvenience

I purchased a honey mustard salad kit from Woolworths Jerrabomberra. Served it up to the family for dinner, one of the family members was choking on what looked originally like an onion ring. Removed it from his mouth, we realised it was a fairly firm plastic seal, approx 60mm I’m diameter.

This situation could of ended really bad. I do have a photo of this packaging and ring, but unable to load it here.

Hi Constructively! We shop mainly at WW Kingaroy QLD & WW Urangan QLD, so I can compare store performances.

Kingaroy shelves are light on nowdays but with a push acceptable. We have to drive approx 100km to shop there, tis annoying to get there to find "no stock" in items we require. The staff are generally helpfull but obviously run off their feet due to staff shortage!

Urangan store we shop at when in Hervey Bay area usually a month at a time shopping weekly. We also have a drive to that store approx 30km away. We have found that the bread area is lacking fresh in house baked product. On inquire the staff comment on more than one occasion is 'there are no bakers employed to carry out the task with management continually reducing staff'. I notice what bread is available is bought in &…

I was in your Eastgardens NSW store at 13:15 today, I had 2 full shopping bags from Cole’s and was buying 2 items at Woolworths. The lady manning the self service asked to see my receipt, I didn’t have one as you do not need to print a receipt at Cole’s.

She asked to see my bags which I showed her the Cole’s own brand produce I had in my bag. She then asked to see my bank statement which I showed her, she then questioned the date on my BANK statement which clearly stated todays date (8 December).

She made a complete fool of me in front of your other customers accusing my of stealing which is just disgusting as there was no reason to suspect I had stolen from your store. I asked her if other customers ever came into your store with shopping bags from other stores where she just ignored…

00 what is really starting to annoy me is the fresh fruit and vegetables sometimes they are OK a lot of the times they are terrible last week rotting pumpkin (dripping goo) cucumbers so soft have to throw them away aspargus ends are soft potatoes red soft within a few days we are in our 70 and cannot shop at stores PLEASE stop loading our online orders with vegetables about ready to expire I would appreciate it if you could look into this for us, also order most meat elsewhere as it seems your meat range is SOO limited? thank you irene bush

Today, 6th Dec 2022 Time 1pm(around that) - I went to woolies to cash out. I approach the end counter . There is 2 staff there. This lady who service me did not smile at all. After mention how much that I need to cash out, I tried to put my pin. But that terminal having problem with that EFTPOS machine. Every time i put pin , i will come out several digits. These happened a few trial to put the pin. Until she helps with whinging sounds. So , done took my money. Then , I still around the corner, she share with other staff member how bad that I tried to cash out! They was talking and give hint that " Not so bad to cash out, isnt it!" and give look to me. I got her name . Can I reveal her name?

Is this customer service? She is very old and separate customer things to other staff? make…

Any chance you can tell your drivers that go on the Murray Valley highway into Yarrawonga Bunnings side the Bloody speed limit is 60Ks where starting to take Reg numbers of Trucks and cars using it. Tell the cowboys to SLOW DOWN

Hi,

This afternoon I went to my local woollies to grab some things. A lady of Indian decent who works there. Told me to go to the express shop (I was happy to wait my turn) I had over the 12 items more like $200 worth of shopping. This woman was making me pass everything to her even though it was on the counter in her grasp. She never spoked to me as I was get upset because of the way she treated me and in front of other shoppers I had to apologise to them because I was happy to wait where i was.

Before this happened I walked in and saw the same woman standing there while another girl was cleaning the floor and other staff standing while customers were waiting.

She put cleaning items with my fruit and vegetables so I had to wash them when I got home to ensure the cleaning items didn't…

Every time I go to woolworths they always pack my groceries wrong. I even unpack trolly the way i want it packed .Today they used cold bag for cupboard items.

I received an email to boost offers but cannot get it boosted , asked for my email and birthdate but won’t accept details I enter.

Subject: Complaint to C E O Dear Sir Contact was made with Customer Service re a problem I was having trying to pay for my order that had taken me an hour to navigate a new Web Page.

First contact was a Female I explained my situation but found it difficult to understand what she was trying to tell me I asked could I speak to another Customer Service Officer I was transferred to a Male that was no better if not stronger with his accent I explained again my trouble trying to pay my order I gave him my particulars and my page was opened it was then he said sorry I have emptied your cart.

I have been a customer online for a few years I am Male 94 years of age disabled and rely order and delivery online with an account through PayPal and Visa this male had taken my Visa account and was to…

You people are so fucking useless I wonder if you deserve to even live!!! Your website is a piece of shit that doesn't even work properly. You self serve registers are so slow they must have been programmed by a stoned sloth!!!!

You deleted Staminaid from your shelf stock!!! I need that to survive working outside during summer and now I have to buy it on fucking Ebay!!!! Every time I go shopping at Woolies there is always 1 or 2 things I need that are out of stock!!!!!

I shop at Ormeau store Today no water melon chased around ventually found a staff member oh we have some out back, good could we have some in store please I wanted to purchase these items in my shopping today but none of these items were in your store Milo icecream tub M&M chocolate cone drumsticks Bertie Beatle icecreams Paradise jam fancies biscuits I phoned the store prior to going in and

I was told 2 of these items were in stock Terrible why are these items still not in stock very disappointed in Woolworths nothing is for the customer any more Looks like back to Coles Rita Whittaker

The Frankston store manager RUTH is such a scum bag and scold me as a customer. How the hell on earth, a staff can scold a customer which I have never spoken a word. I felt being vocally attacked by her(RUTH) the manager and also her helper staff.

If I did anything wrong, she can kindly remind me what I had done wrong, but DEFINITELY NOT TOLD ME OFF. I'm not your family and I don't take that SHIT. SHE CAN STUFF THAT IN HER ASS. She is making Frankston reputation worst by her acts.

Please remove her from the store.

I was waiting at the deli in the Cranbourne store in the hunt Club,there were three girls working behind the counter,no other customers at the time just us ,we waited some time for them to notice us ,then one went to wash their hands ,we thought she was coming to serve us ,but no she just ignored us ,yes she did see us so after sometime for waiting for service we left very angry that there was absolutely no customer service whatsoever, I tried your chat service was told I had to contact the store ,so I rang and

asked to speak to the manager ,I was put through but after 5mins of nobody answering I hung up ,I realise that the manager could have been out in the store ,so now this is what I have chosen to do contact head office this is just not good enough cheers Glenice

The woolworths at Gillis planes SA 5086 are the most rudes workers I have ever come across they also throw my items in the bag and make nasty sounds.

My daughter (14yrs old) was sold a faulty gift card and when she went back there talk to 4 staff working on Friday 18th of November at metro Woolworth Pitt mall 400 George st. They refused to give her a new card and was told of a refund but no proof given so I have to go twice to get a proof and told them how displeased with them .

The man in charge came was rude and try to intimidate me. He didn’t investigate the situation before coming.

My rewards card won't log back into rewards site after it's been log out not by me. And now it's saying my account doesn't exist. Tried the reward phone number and waited on hold for over 1 hour with no answer.

I had $140 rewards dollars saved for xmas. Was hoping to be able to email the rewards dept but I can't find an email for rewards. My wife is an employee and I am a secondary discount card My number is 9344770270418.

As an Australian citizen I am appalled that Woolworths now do not give cash refunds only exchanges. I have been a woolies customer for many years but will now think twice before shopping again in your store. On the other hand Aldi give a cash refund no questions asked so guess where my shopping will be in the future.. I am so sorry that our once beautiful Country has come to this.

Regards,

M. Nelson

30pm and 5pm on the 18 th of November . An employee help them to pay for it between both of them. A short time later they realised the gift card was faulted, they came back to the store explained the situation to 5 employees including the manager.

Not only there treated poorly but even after showing proof of the receipt and bank statement, they were refused a new card.

Also took from them the card , receipt as she was try to hide the evidence of their wrongdoing. Which is considered an act of fraud. So I was told again to come back on Monday to speak to her .

She breach the act of proper conduct dealing with a customer, committed fraud and tarnishing the brand of Woolworth in a process. I believe I should request the assistance of the police to investigate the matter on Monday morning .…

Woolworths a money hungry greedy company. All about profits pathetic service How about you give aged pensioners and students a job ,open up registers rather than that self service stupidity. Don't spread rumours that you are a proud caring company.

Just keep making profits for your share holders. What a joke I'm ok financially but many others are not. What ever happened to Australian pride as an ex servicemen I'm embarrassed..

Subject is Quilton Triple length wipes I have been a loyal customer of Woolies for years. I am finding your advertising rather misleading. You say that your cutting prices on most things but I will assure that not right the thing I see is the quality is of poor standards.

The above item Quilton Triple Length wipes is one item that would fail any test now. Until maybe 2 to 3 months ago they were the very best on the market. Whilst we $6/per pack I would say that was reasonable.

9 and the quality is very poor its seems to weight less. If I am wiping anything and I basing it before the last 3 months I am using 2 times as much. Can someone please email me. Thanking You Carmelo

I sent the following email on Tue 01-Nov-22 to privacy@woolworths.com.au (the only email address I could find) and received a reply from David suggesting that I phone 1300 101 234 I did so and got the same response as previously. So I asked him to forward this email (below) on to someone who could help me, or make a complaint, but I still haven’t heard from anyone !

“Hi

I have phoned several times during the available times to talk with someone about a problem with Everyday Rewards, but I the calls dropped out because they are “very busy”!

I tried using Chat, but Mandy could not help me and couldn’t put me through to “a human friend”

I looked for an email address, but this is the only one I could find.

Please pass my requests to someone who can help and ask them to email me with a…

today i want to Woolworths to get a loaf bread but be for i entered i want to coles to meet some friends so when i was there i want got two bottles of 600ml cokes after while taking friend i want back to my car which was parked at Woolworths cos i coun't get a park at coles but i remember a laof bread so i want in and got and when i want paid for it i got asked by a staff if they can have look in my bag which i did let and they sew the two bottle of coke and asked me i have got a receipt i said no because i just paid for them and want so they just they got other two stuff and make the biggest fassy and the biggest since every and all the custmer was watching so i left my hole bag and im not doing have my bag and want and one of the staff still come out and watch me where i want

so what…

Good afternoon,

I am totally fed up with the lack of trolleys at the Coonabarabran Woolworths store. I drove into town this morning to do my weekly shop. Surprise surprise, no trolleys, yet again. I bought the Turkish loaf that I can only buy at Woolworths, went to the checkout and complained, again, about the lack of trolleys. I told the woman there were 2 sitting at the railway crossing, and another 1 on the next corner. She said they weren’t allowed to go and pick them up. This is absolutely ludicrous.

So I drove to the IGA store, and did the big shop there. I won’t be using Woolworths Coonabarabran very much again.

Sincerely,

Maree Denman

I received a bundle of advertising material which included one from Woolworths this is despite having a NO JUNK MAIL sticker. These have a rubber band around them and are thrown on the ground near my letter box. This is littering.

If your company cannot choose to look after the environment don't disrespect my choice.

I order online and I have a problem with the Essentials items.

For example, if I want Essentials white vinegar, that's fine, it appears.

However, if I want Essentials dishwashing liquid it does NOT appear. It seems you don't even stock it. BUT YOU DO! Hundreds of Essentials items are listed under 'Essentials' but once upon a time they were listed in the ordinary searches, I think.

Why has it all become so difficult?

I bought a 6 pack of 200mls Red grape juice from Woolworths Riverside mall, I only realised when I got home that one of the boxes was blown up with and had leaked to the rest of the boxes and they all smelled like awful, like it’s rotten.

I BOUGHT A PACKET OF YOUR SPAGETTI WHEN I OPENED IT IT HAD TO CRAWLING BUGS INSIDE HENCE NO PASTA THAT NIGHT PLEASE SEE ATTACHED. UNABLE TO ATTACH IMAGES I WILL SEND IMAGES BY EMAIL.

Woolworths customers fail to take due care when exiting the Woolworths car par at Narrabeen Woolworths. On numerous occasions I have been almost hit whilst walking along the footpath adjacent to the exit from the Narrabeen Woolworths car park by a customer who has driven at what could be considered an excessive speed for the size of the car park whilst exiting the car park.

The driver invariably is not looking for pedestrians who may be on the footpath. Woolworths needs to implement as a minimum a Stop sign at the exit to the car park to remind customers to stop and look for pedestrians before proceeding across the footpath.

In addition to a Stop sign Woolworths should implement a traffic calming device (speed hump) at the exit to ensure customers exit at a safe speed. Car park signs…

I was standing in the line to buy a full chicken wile standing the chicken got finished the lady said the will make more chicken bt it will take an hour to 45 minutes i went to my car to check on my son cause he was sick and went back to the shop twise and the chicken was still not ready it was 2hours already I waited in the shop and when I went to get the chicken the line was at the door and

the manager and the other lady working their was rude to me passing the chicken to other customers saying I must go and stand at the back of the line knowing that I was their before I told her I was waiting for 2 hours my child is sick and needs something to eat I even showed them my docter letter to prove that I just came from hospital with my child bt still she was so rude passing the chicken to…

as a Pentioner my shopping money is very limited so when going to woolworths at the shop entrance some one usually is rattling a donation tin more like a street beggar. in such a patronizing intimidating way to make you feel guilty in front of other costumers and the same thing happen at the checkout. I was told for every dollar collected woolworths match it a donation of their. how ever at the end of the year they deduct the all lot including patron donations from the ATO. and get most of it in rebate so in fact they don't give any thing . very creative accounting.

if any thing i would like the tactic to be terminated as soon as possible at least at raintree cairns manunda 4870 shop 2647. thanks GERARD

Please my credit applications being rejected because of the above mentioned issue