Woolworths

I am a pensioner with restricted money to buy any thing. your fund risers/beggars rattling a tin at the Shop entrance uses patronising technics in front of other costumers to make you feel guilty if you not giving 2 dollars.

same thing happen when paying for your food which for me happen 5 time a week. I was told you double the money donated how ever since you also deduct the lot as part of your deduction tax refund and get it back in fact you not giving any thing the money been balanced by the ATO it self.

congratulation for the creative accounting. many Pensioners and I would appreciate if the practice was terminated as soon as possible at least at Raintree 2647. Thanks regard GERARD

My wife and myself do most of our shopping at wollies but the last few months things are going down hill . My wife bought an electric toothbrush it was marked on special for $21 after we exited the cash register she found the cost was $81 in returning to the main desk we were told because we changed our mind they would only give us a credit for the goods .

After a lot of jumping up and down they gave us the item for the marked price but no item free . 50 but no free item even though it was a…

I bought 2 whole celery’s today and both were so small and had stems cut off them. I tried to find one that hadn’t been cut but were all the same. Very annoying and frustrating. If you’re going to cut the stems, have them at a reduced price!!

Aldo I tried to attach a photo of the celery’s and my receipt but it didn’t let me upload.

Placed an ordet with Bruny partners for Contempo glass mini choper and because shipping was free added another product. Rec info re delivery date and even called and had delivery confirmed. AFTER all this received info that Contenpo was not available. Am furious.

Product availability should be checked before aceptung order. It was a total lie that product would arrive on XYZ as it had not been sent. Want a full and immediate refund. Will never order with Woolworth partners again.

My dad past away and had a woolworts account.when I went to the N1 city store to pay his outstanding ballance.then the lady told me that there is an overpaid ballance of 1132.13.So they explained everthing to me what I sould do to repay it back.Now I send all the nessasary documents to the deseaced department but they dont response.

22 to purchase goods paid R200 credit available R575 cashier swiped card declines. Supervisor check on system is shows my account is -R12 called Johannesburg office explanation does not make sense after having proof of credit and sms. I was imbaresed, disappointed, upset and had to leave the store without paying for my groceries.

I have not been contacted since Saterday as if i do not matter

Uncollected Woolworths trolley has damaged our car AGAIN! and this time it cost more to fix. The first incident was a dent in the side of our car relating to the same root cause.

Second incident was a trolley sitting in the carpark and a gust of wind blowing the trolley on an incline hill heading toward my car causing a direct impact with the passenger left headlight. Lower LED DRL light bar has cracked and and left an open space for water to get in which during that week was a wet weather.

The headlight has now gone yellow after water has been collected inside the headlight casing and damaged the components. A full headlight replacement is required and an install costing a little over $2000. After multiple communication with Woolworths, they have stopped responding and ignored my…

Probably ZERO stars if it existed. Been a faithful customer of Woolworths for a number of years. It is frustrating to check my receipt after doing shopping and find I have been overcharged for 2 or 3 items. Sometimes it's small amounts but it is just for the principal of the matter.

I used to live not far from a Woolworths Supermarket and I would gladly go and tell them but now I have to drive 40 mins for the nearest Woolworths and for example this week I was overcharged for 2 items again. Very annoying!!!! what?

I would like to know what WW has to say about this. Seriously thinking of going elsewhere......

I made an order on 23 September 2022,the order number was #135285832. 90 was missing. Only one piece of tomoato was placed in a bag rather than the whole packet. I went to my email to check if I was the one who made the mistake and found out that I did not make a mistake.

I tried calling Woolworths but the line was very busy and I kept trying for another 2 days but the line was aleays busy with long waiting times so I was not able to keep holding the line. I now fell ill and was unable to call again but tried again a few times last week.

I would like this item to be refunded even though it has taken more than 2 weeks for me to report it. As mentioned above, I tried to call Woolworths to no avail a few times soon after I made the order.

If I cannot get a refund back into my designated…

Zambezi Mall Pretoria Lunchtime 3 check out points being operated whilst a very long queue of patient customers waiting. No explanation given. Staff standing around. The manager I presume (he was in plain clothing with only a badge to indicate who he was) was busy at one of the check out points.

Eventually being attended to I was given no apology for the long wait and a sullen attitude. Poor attitude is not normally what one experiences from Woolworths stores! As an asides, the shelves are not well stocked and items are not neatly placed together under the relevant price.

This store is not up to the standard it should be and I expect much better service etc from Woolworths. I am a loyal Woolworths customer and enjoy shopping at your stores but this store definitely needs to checked up on…

Saturday 1030am , self serve checkout attendant at mortdale.

Very bad English, very bad observation skills.

After deducing what she was saying it turned out she was accusing me of loading a Woolworths bag then paying for just the bag. The receipt was in my trolley ,she grabbed it holding it , she was reading it , but continued to ask if I have something to pay? I explained that I paid for the bag later because I had to remove all the items before I could purchase it. What she saw was me scanning the barcode of a filled grocery bag and paying 15c. She couldn't grasp what I was saying and kept asking if I have something to pay? It was so annoying and embarrassing and the manager was called .

Why is someone who has limited English and observation skills working in a job where communication…

Every time I go to the woolworth store in Bunbury Wa I go through the self service check out and when I finish putting my groceries through the screen says do you want to donate to telethon or other charities I click on no thank you and I make sure I do but it still takes out a donation of .55c I don't want to donate how do I get my money back. I have keeped the receipts.

I was treated badly by the staff member who served at the counter. I had my things brought from another shop and I duly notified her and handed over the two dockets to her before unloading the stuff for check out.

She took her own time to go through the invoices and checking the items. After a while she started scanning and I paid for the items. Even after that she kept asking questions from me. She should have asked those questions when she took the time to check my items before scanning my purchases.

However, after paying when I was about to leave, she was further questioning me. I observed her attitude silently from the beginning and she was not a good customer service person. Her body language was appalling. There was no reason to keep me after she checked my things before scanning.…

I am in katherine visiting my mum on holidays. The woolworths supermarket here would have to be one of the dirtiest and poor customer service woolworths that I have been too. their are empty boxes all under the shelving in every single aisle, it is disgusting.

Customer service is bad as well, for one of the busiest stores that you have and only two checkouts operating. The milk fridge is that dirty that I would not even buy my milk from there at all. Then when we got our bread home and cut into it it was mouldy. Absolutely one disgraceful supermarket.

20 are totally tasteless , bland , not sweet. They are always green and hard. 30 are the opposite - Sweet , tasty , ripe and soft. Can you source yummy pineapple like Coles ???

I was helping my husband this morning as he asked me to return some roast beef and wrong size nappies he bought from Woolworths Store Fisherman’s bend new one in Port Melbourne. We both thought since we were going through South Melbourne on our way to see my son we would be able to return them there.

I was completely unprepared for the experience I was about to be confronted with when I entered this store.

Firstly i would like to say I have been shopping at Safeway/ Woolworths for many years and over the last month I have easily spent over a thousand dollars there on food and other goods. I use my online account a lot and I buy as much as I can afford and stock up on some things when I have the opportunity to do so like with half price specials etc.

I was absolutely shocked when I…

I was treated like a thief because i used the entrance to exit...instead of the lady Aleta to tell me where the exit is,she just said "hey lady you look soo suspicious "please lets go at the back soo that i can search you. Everyone was staring at the floor as if i stole something...then we went and she got nothing...wanted to take this to the media but thought to use this website first.

I’m mama to staff working in checkout at your Mt pleasant store WA. My daughter complain to me about post in store website ( regarding voice feedback of staff). The post is unprofessional ( poor wording) it doesn’t look good for Woolworths and our children working there.

Please advise shop manager to notice that . Our children are respectful

I was told to pay for a product with a higher price than advertised when in that situation I was entitled to receive the product free of charge but the manager refused to do that. I was trying to buy chocolate turtle chips but the advertised price of $3.60 showed up as $4.80 and was refused my entitlement.

How can you allow Dash drivers to drink on duty and come to our homes to deliver drunk and smelling alcohol it's like they didn't even bath or take their work serious,pls change your driver's.Castle gate Woolworths

I have phoned about 10 times ..your phone services keeps cutting the line off.How is one supposed to get help?My mother payed her account ..yet you gave her account over to lawyers?We have send the proof of payment ..yet your consultant tells us 'it does not matter'??What de hek??absolutely shocking poor service

I am a very regular customer of Woolworths it’s my choice to shop late at night usually Wednesday as there is less customer to interact with as I have very low immune from cancer but in saying that it’s annonying when your trying to shop and you are getting run down by trolleys or they get dumped in the middle of the isle but hey we can’t have everything that’s life but

this brings me to the next complaint if the cashier smiled she would have cracked her face she was rude and I might add always is but again I put up with it while shopping we put 4 boxes of tissues In our trolley unaware there was a limit as we didn't go down the isle we picked them up at the end of the isle on the stack and it only had the price so as the cashier is scanning she barks you can only have two boxes that’s it…

Terrible service at coomera woolworths nobody ever on check out Cant get bread sliced thin thier machine won't do it,, Why? I want thin slices please get new machine stop slicing speciality bread so thick ! This shop has gone downhill recently trolleys all over carport!

Please stop staff standing around while I am looking for someone to put my groceries through the checkout!

I don't like self checkout I don't work for woolies! Get staff doing the checkout,,, I should not have to wander around with full trolly looking gor someone to check my groceries through! Not impressed at all!

Been getting my bread sliced at Coles!

Regards terese tisley kerr

I made a purchase order online on the 17/08/22. waited the whole day,no delivery. Friday 26/08/22 I checked the status again it showed the parcel has been delivered,which I did not receive. I am very unhappy,this has never happened before.

Action must be taken against those responsible and this is not acceptable. Today the response was,waiting for the warehouse. I am not happy at all. What's happened to Woolies????

Your roast chicken pie which has always been a favourite is now seriously lacking in chicken!

I have used shopping online from Woolworth in Bayswater 3153 for quite a while now but recently have a lot of items that are not delivered, maybe due to unavailability from suppliers, for example I have ordered a common product like minced meat at least 3 times and it wasn’t included in my delivery.

This is difficult to understand since up the road IGA in Wantirna Mall has no such problems, but they don’t deliver. I am seriously considering giving up ordering on line from Woolworth anymore. Regards, Greta Havemannn

I have been ordering on line for a long time and didn't use to have priblems with the delivery. the last 3-4 times a lot of the items that I ordered have been missing like unavailable, even a common item like minced meat, There might be problems with suppliers, but IGA in Wantirna Mall seems to have no such problems so why have you?

I am going to give up my online shopping with Woolworth because this is not acceptable. Regards, Greta Havemann

I clearly had proof that I paid but they still accused me I’m very disgusted in there actions

has the worst phone system that i have ever come across , with appauling service to go with it

I am not happy about the way Woolworths took the homebrand beers or brews off the shelves. I have been a home brewer for years and NOT HAPPY.so much for customer care what a JOKE

Mrs. Can I please ask you the FM Hake Goujons. Do do wright on the package that there is small bones in but I must read the packaging in the back that is in small letters. I can’t understand how can you fried fish that have so many small bones in.

I choke on a bone. Please use debone fish to fried to sell to customers.

00. On returning home I saw that it was not the correct light. I did not open the packet and the shrink fit plastic was still in tact. I returned to Woolworths in Seven Hills on 27/08 but the type I needed to exchange it for was not stocked there.

The girl on the returns desk refused to refund my money and said that my only option was to go and find some things to the value of $15 to offset the money owed. I told her that was against the Australian Consumer Credit laws and that I wanted my money.

She again refused and produced a sign from under the desk advising that refunds were not available for change of mind. so how is anyone to know of it? I left there really angry that I had to go find a light somewhere else, but I had to pay AGAIN because I couldn't get MY money back.

I feel…

philip white 1 fairhaven drive godwin beach qld 4511 0438465975

Woolworths are advising that they are keeping the price of essentials locked till the beginning of next year. 70. Maybe coffee is not considered an essential. 40. Again, not an essential? Very disappointing Woolworths.

Worst service ever.

There is always a long que with just one cashier. They always say their tills are out of order

Consistent hold up at both check out types

I wonder if your staff are allowed to loud their voice on customer and use swearing to them as I experienced that on last Sunday. Please give me a feedback as I am going to make a file with the professionals. Regards.

The organisation of goods is illogical with many categories split across quite different aisles. The maintenance of goods on the shelves is weak. (They have stuff on site they do not manage to thaw before placing on shelves. They do not declare goods that have previously been frozen.

The checking system is stupid beyond belief - customers happily steal goods in their pockets or process expensive items as 'brown onions' but the computer governing the check-out slows honest customers to the point of frustration. Unlike staff registers (where the one by one scale system is not applied) the self-checkout is designed for people with one hand and an extraordinarily slow wit. Long live Aldi!

This is an ongoing complaint with this store which has a monopoly in the area. Under staffed at the express they always serve the cigarette counter and leave customers that have been waiting longer. There always seems to be staff walking around and talking.

I realise they have a roll to do but surely customer service is the main thing. Staff stacking in the isles which can make it so hard to get past and find an item. Just fed up with the poor service it is not just me as I hear everyone in the line saying the same thing. Thank you

I used the new payment app today and I not only paid for my purchases, but also someone else's on a separate invoice worth $21+. Not sure how this can happen, but I would like tobe refunded.

I paid $2.32 for a skinny 10cm Lebanese cucumber if that, probably more like 8cm. Seriously, that is disgraceful.

I went to Berala NSW tonight, when the girl was packing our groceries she put meat trays with normal food and hot chicken with lettuce leaves.

I used to work for Woolworths years ago and if we didn’t pack the bags properly we had to go for extra training.

Not sure if Woolworths standards have dropped but half of the staff have no idea how to pack bags including heavy items with bread and biscuits. This happens all the time.

Took 3 days to complete online order. Receipt issued with incorrect delivery address. Order no 0804891553. Order status lists correct address. Where will my order be delivered?

Extremely rude service, no knowledge of stock, made us feel like stupid customers for asking questions, the store manager ignored us and the butcher is the only person who helped. Got there at 7am and when they opened the doors it was like we were inconveniencing their lives.

Our family have been locals in the area for over 50 years and this is the worst Woolworths. Woolworths need to invest in training their staff and choosing the right people to serve Australias fresh produce. This was Thursday 18th August 2022 at 7am, please check who was working at the store at this time.

Extremely poor service and we will never be going back. We will now be going to our local Coles. The manager was dismissive and made us feel irrelevant and like she was too busy whipping down the bench to even…

They absolutely never have any price tags up for toilet paper at Wallan Woolworths. It's absolutely frustrating not knowing how much they are. Whole Isle of shelves could be full but never a priced tag in sight

I have tried to use my tomera return and earn vouchers for a week at ballina Woolworths and the system is down, today the checkout lady told me it is tomera system down but they told me it's Woolworths system.and this is very inconvenient for customers to cash in vouchers to shop

10 can box of coca cola was priced at $15.00 as was the no sugar. But no available Same day we went to Woolworths Broadbeach 10 can box was only $9.00

What a discussting way to rip people off!!!

1 item, same Company, $6.00 Difference We are pensioners so it a huge goodbye to Woolworths that I'm sure Chanel 9 Gold Coast will be interested in!

Discusting fruit and veg and also frozen goods

Hi I purchased a woolworths potato pie and it has no pastry it’s just mince and fake potato. I’m so annoyed I wasted over $10 for this. If you’re company is too cheap to add pastry to their pies I’m down right disgusted.

Over two weeks ago the deli department at your Bathurst city centre store had a computer glitch which meant you could not order anything except seafood online. The store knows about this as does your IT department. Despite numerous complaints by myself and other online users this has not been fixed.

Your deli department is losing a LOT of online orders and your online customers are frustrated. I don’t know why it takes over two weeks to fix a computer problem. Perhaps you can look into it and get it fixed.